I would like to share my amazing experience with Crown Ford because I believe customer service is…read morebecoming a lost art. I personally base all of my repeat business on customer service and when I find businesses who have great customer service I want to shout it from the rooftops. Backstory: I was on a very long trip where I drove from the Bay Area to WA to help a friend. I had been gone from my family for 2.5 weeks. I was returning home when my car started making a terrible sound. Still being 5 hours from home, I wasn't in the best of situations. In 12 hours I had been dispatched 5 different tow trucks that never showed up. Finally, the 6th one towed my car an hour to the nearest Ford dealership which happened to be Crown Ford. There were many other factors besides what I wrote that made me completely frazzled at this point. How Crown Ford made my crappy situation better: Once my car started making the terrible sound I called Ford but the service center was already closed for the day. Kurt, a sales manager, graciously helped me come up with ideas on the best way to handle this abnormal situation like how to get my car and myself to the dealership an hour from my location. He told me to text him if I needed anything. He also spoke with the service department the next day to see in what ways they'd be able to help me. This goes above and beyond his sales job requirements. I grateful to Kurt for helping me problem solve through a stressful situation. When I arrived at Ford I was so frazzled from the tow truck situation. Rick, the service manager I spoke with, told me he'd help me out in any way he could but they were already booking appointments a week out and he couldn't make any promises. In my frazzled state all I heard was "we're already booking appointments a week out." Poor Rick had to watch a grown lady cry and walk off. What I failed to hear was that he would try he best to help me out and he did just that. The next morning he was able to have his guys look for any problems. Luckily it was as simple as taking a few things apart, inspecting, and putting it all back together that fixed the problem. I was on my way back home after almost 3 long weeks hundreds of miles from my family. The icing on the cake was that he noticed my driver's side window wasn't working properly and he fixed that before he sent me on my way. Kurt and Rick both went above and beyond to help an out of town customer in an abnormal situation. It saved me money on possible hotel room stays, possible rental car costs, and possibly having to drive back out to Redding (4 hrs from home) to pick up my car. Best of all, I got home safely after a long trip and was able to hug my family. The only way I can ever repay them is to pass on my experience to others. I highly recommend Crown Ford as a place to do business with based on my experience.

I am always satisfied with the automobile service at Crown Motors. Employees are welcoming and…read morefriendly, provide honest and realistic assessments, are helpful and thorough. Shot out to Aaron, Eric, Nick, the "tire guy" and all the dedicated staff.

First time at this quiant little service center (in comparison to where I live in Southern…read moreCalifornia). Jeff, the young man greeting me was a very kind soul, and the service advisor Rob Silva had a great personality, was very helpful and upbeat. Not sure if my mileage will need me to come back before I head back south, but I do have one complaint. The cloth chairs gave me the heebie-jeebies. As a Neuro Spicy brained woman, I darn near see germs, and those fabric chairs against the window were borderline scary. Thankful there were plenty of other chairs. Facility however was clean, bathroom was especially clean with fresh clean smell, not toxic clean smell. Whew! Some scents are dizzying. Lastly, not a coffee drinker but do drink for pain and poured myself the Colombian. A tad week, but now I'm rambling on. I'm just spoiled by my SoCal Toyota. Overall great, but I took off a star because of those chairs Had time to test drive the 15K service

UPDATE AFTER SPEAKING WITH THE GENERAL MANAGER:…read more After posting my original review, General Manager David Ambrozevitch responded publicly and asked me to contact him directly so he could "better understand the situation and discuss any remaining concerns." I did exactly that. Unfortunately, the conversation only reinforced my original concerns. I explained what happened with the AI-generated email and the way the sales manager handled it. Instead of acknowledging that the communication was misleading or simply taking responsibility for how the situation was handled, I essentially received the same explanation I had already been given. I also felt his attitude was dismissive rather than genuinely concerned about resolving the issue. At that point, it became pretty clear to me that the problem wasn't just with one sales manager. Customer service and accountability start at the top. I also brought up something I hadn't mentioned in my original review. When I finally picked up the truck I purchased, the gas tank was essentially empty and the truck was only partially cleaned. There was still mud on the running boards and underneath the wheel wells. When I asked the General Manager about their policy, I was told they don't fill up used vehicles and that they wash them "to a degree." For a customer who just spent thousands of dollars purchasing a vehicle, I find that level of preparation and customer service disappointing. I told him that a 10-year-old could have done a better job washing the truck. I'm not expecting perfection, and I'm not writing this because I didn't get my way. I bought the truck. What I expected was basic professionalism, communication, accountability, and a vehicle that was properly presented when I picked it up. I gave both the sales manager and now the General Manager an opportunity to address my concerns. Instead of someone simply saying, "We could have handled this better," I received explanations and what I felt was a dismissive attitude. After speaking directly with the General Manager, I now understand where the attitude I experienced at the sales-management level comes from. It starts at the top. I stand by my original review

Hey guys! My first…read moreinquiry for a car was 2 months ago. I had challenges, repo, single mother, full time student.. I'm doing my best, but what's your best if you have poor credit in today's world? With the help of family/friends Tony Joe's was incredibly patient with me. They gave me OPTIONS, I thankfully found a co-signer and walked out with much more than a car. I walked out with a plan to improve my credit, a belly full of laughs, and a beautiful vehicle. They were OVERLY accommodating, not pushy, and they helped find me what I wanted and did what they could to help. I highly recommend, blessings to the individuals that assisted me today. You guys are amazing. Happy Holidays!

We had the best experience with Tony, Stan, and Julie. They were able to get an older truck…read morefinanced for our daughter with zero credit. Granted, our girl saved over 8K for her first truck! Nevertheless, these folks are amazing! We had lots of laughs and great conversation. I strongly recommend their business.

Had a great experience there. I hate the whole car buying process , but Jayden made things easy…read more Real friendly and super chill. I felt no pressure from him to purchase anything. Found the car I wanted and was out of there in less than 2 hours. 10/10 would highly recommend to anyone.

NEVER TAKE YOUR CAR HERE!…read more My car broke down while I was on a road trip and was towed to this dealership. Unfortunately, I was given a diagnosis that turned out to be completely incorrect. Based on what I was told, I was led to believe that repairing my car would cost thousands of dollars and that it was essentially not worth fixing. Because of that information, I made the decision to purchase a brand-new car. Since I don't live in the area, it took some time to get my original car back from the dealership. Once I finally had the car looked at by another mechanic, I was shocked to find out that the actual issue was simply a broken radiator cap which cost me 20 to fix. After that was replaced, the car was back in working order. Had I been given an accurate diagnosis in the first place, I would not have made the decision to purchase another vehicle. This mistake ultimately cost me 20,000 dollars. Unfortunately, my experience didn't end there. The dealership also performed a recall repair on the vehicle, but I was not given the documentation proving that the recall had been completed. I now need that paperwork in order to register/sell the vehicle, and despite contacting the dealership and asking them to send it to me, they have refused to mail it. Because I don't live nearby, I'm now being forced to drive 6 hours back to the dealership simply to obtain paperwork that should have been provided to me in the first place. The combination of the incorrect diagnosis, the financial consequences, and the lack of assistance afterward has been incredibly frustrating. I strongly recommend getting a second opinion before trusting a diagnosis from this dealership, especially if you're being told your vehicle needs thousands of dollars in repairs.

I took my 2019 dodge ram to SJ Denham for the first time today. I talked to a service advisor by…read morethe name of Josh who said they would try to fit me in today. They not only did that they did the repair and I was on my way out of there by 5 PM on on the same day that I took it there. They just became my new favorite vehicle repair service for my Ram truck.

I had a fantastic experience buying a Jeep Wrangler! Tedd was a gem to work with. He showed me…read moreJeeps in my budget and was not pushy at all. He took all the time I needed and answered questions and was simply a really nice person, not just a salesman. My credit could be a lot better but Tedd and Dan in finance never made me feel bad about that, which was such a relief. Dan was really understanding and got me financed so I could get the Jeep I wanted! I definitely recommend SJ Denham!!! They have a great team and treat customers right!

I have never purchased a vehicle from them but I have spoken to one of their salespeople over a few…read moredays and he was very helpful and low key. He did not pressure me or even try to bullsh*t me. He was patient and easy to deal with and for me, that's huge! I have never bought a car at a dealership that I actually wanted or could afford because I haven't had good experiences with the sales people I have encountered. I recently received another prequalified offer and I deliberately searched for the same sales person. I messaged them about it but unfortunately they didn't respond. That'll knock off a couple of stars in your rating if you ask me! Otherwise they are pretty much just another car dealership, doing what they do! To be fair, I don't think I would ever give any dealership more than three stars. I think that would be a great rating in the grand scheme of things.

Two days ago I purchased a Kia from parkmarina motors in Redding for 19k…read moreIn 30 miles or so 28 or so hours after purchase the turbo blew through the motor while I was driving 12mph Within an hour, they brought me a Subaru to use as I gave them my only vehicle as a trade-in As of five minutes ago, they have asked for the Subaru back and want to back out of my deal after I've already signed all agreements to own the Kia Thanks Ron

Our sales person was Lexi. She was terrific. The best and most honest car sales person we've ever…read morehad the pleasure to deal with. Our transaction took several weeks because of the circumstances. She hung in there with us and got us a really nice car. Everyone should buy their car from Lexi.

Sales ppl were alright. Diane in finance is absolutely awful. Racked up almost $10,000 over with…read morehidden added things. All while telling us she was giving us the best deal and taking care of us etc. added on a tracker we knew nothing about that was almost $3,000 alone. Convinced us of a warranty, told us it would be $4,900 added on ended up being about $8,900. So double. Do not recommend but if you do go here avoid this lady at all costs. Thankfully the manager made things right after a Cpl of weeks of calling and arguing with them. Still hard to trust this business after that.

The crew at Redding Kia are AMAZING! They made it so easy and exciting and special getting our new…read moreride They answered honestly to every question we had and went through in detail so we understood everything! I couldn't be more happy and totally blessed.. shout out to Daylin and Chase!! Sorry I know i didnt spell that right but u both are such amazing people and we couldn't thank u both enough for everything u did for us!

My daughter has had several issues with her new vehicle purchase and it has been a complete…read morenightmare trying to get issues fixed that are still be under warranty.

They were amazing .We just bought two cars .So helpful .got us in and about .Ask to see Julia she…read moreis so sweet .

This place sells unsafe vehicles, have 2 mechanics statements the car we bought $10,000 should have…read morenever been sold shady smog, $3200 in repairs.within 3 weeks after purchase first time smog related 3 days after buying, then 5 days later please read review on Goggle goes more in depth

This is my second time buying a car from Crown Motors and of corse we went through Greg. He helped…read moreus in our first sale so there was no question we were going to stick with him. We got a great deal in a car I love so much. Thank you Greg and Kurt for all your help!!

Big shout out to Victor for making my first car buying experience the easiest and most enjoyable…read moreprocess hands down. From making sure the vehicle was just right for our family needs, to reviewing different options with me. I greatly appreciate the "family" welcome I received throughout the whole process. An additional thank you to Brittani, she really spent extra time ensuring I had my vehicle covered from inside and out, which makes this mom happy knowing we are covered, anywhere and everywhere in-between. Thank you Crown Honda! We will be back.