What a nightmare and full of lies. This is the bride writing this review.
Right off the bat, the owner of the shop was absolutely disgusting to the groom and his groomsmen, telling them if they weren't interested, than to leave while the groom was on the phone with the bride discussing prices. Which is a complete private matter anyways, as we were budgeting for the wedding, not being cheap-sakes or as she made us feel. The Groom and his groomsmen felt uncomfortable as they were treated like garbage, but as a lot of the groomsmen were from out of town, we decided to go with them because it was the only chance we got for a fitting. Groomsmen and Groom felt very discriminated against.
The owner processed to tell the Groom that the bride (me) did ALL my research and should've known about all the pricing and details, because of a previous phone call we had while making the appointment - I asked if the 40% off coupon displayed on their website was still active, and she told me it was. That was ALL the information I knew. She also told the Groom that she was appalled because this was the FIRST fitting she ever did without the BRIDE THERE. My fiancé at the time wanted a day out with his groomsmen to try on tuxes, and I trusted him. I HIGHLY doubt it was their first fitting without the bride there.
We proceed to go with this company because they made the promise that the tuxes would be there a week before the wedding, AND if any problems arose with fitting, they would be able to overnight anything to insure everything was perfect for the wedding.
Not only was this a lot of bull crap, we tried calling MULTIPLE times, multiple days, before the week before the wedding and NO ANSWERS. The owner made her own decision on the father of the bride's tie and pocket sleeve, and we continuously told everyone we wanted BLUSH for everything. She decided black would've been best for him, and didn't discuss it with anyone else. This was one of the times we tried calling to change the details, and no phone calls were answered.
A week before the wedding came, and we are still trying to get ahold of this company. Finally, the Tuesday before the Saturday wedding, the groom, the mother + father of the bride went up there to SEE if the tuxes were there and why no phone calls were ANSWERED or delivered. As they were supposed to call us when they arrived. They made everyone wait 2+ hours for the delivery of the tuxes, as this was past a week for the wedding. They also didn't have TWO TUXES delivered, and they never called us when they arrived either. We came two days later, doing all the leg work to ensure we at least had tuxes for the big day.
The BEST MAN, tried on his tux and the pants were way too short and his shoes didn't fit. Remember when we said that the owner told us they could overnight anything if there were errors? Yep. Lies. She told him he's going to have to "deal with it".
Not ONE TUX was perfect or even somewhat. Everyone's tux had a problem. The GROOMS tux was WAY too big that we had to add a belt, his shirt was too tight. He was so upset as he wanted to look his best for the big day, and felt so self conscious in this clown suit that was supposed to be his fancy tux. The BEST MAN had to wear completely different shoes, which didn't match anyone else's, we had five groomsmen and each of them had a problem with their tuxes being too big, sleeves being too short, and pants being too high.
NONE of the things they told us were true. They told us that they could overnight ANYTHING and if it arrived Saturday, they would bring it to the venue.
What we had...we had to make work. Because we received the tuxes on the TUESDAY before the wedding, there wasn't much leeway to work with.
When we returned all the tuxes on the following Tuesday, we spoke with them, and told them all our problems. They then stated that they had everything there before the wedding to be replaced and fixed, but not ONCE did they call any of us or was these replacements shown to us, so we call bull crap, yet again.
I will NEVER recommend this company to anyone. They were not professional, prompt, and should not be in the wedding industry. read more