I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Have been seeing Dr Frischer-Ryan for over 6 years now and she, as well as the nurses and staff,…read morehave always been very helpful, supportive and caring. Dr. Ryan has also presented the best kindness, care, professionalism and knowledge that is expected in a doctor. She actually takes time to talk with you and find out what's going on with you. It's a discussion about treatment and not an immediate pill pushing doctor, which I'm grateful for. My previous doctor didn't tell me of an existing tumor on my kidney from 13 years ago. I changed doctors and she encouraged me to get tests done and we found the tumor. Surgery done, and I'm healing. She's through and caring and I can't say enough about her tenacity about caring for her patients.

Dr. Hsu is the best doctor I have ever had. She is thorough, thoughtful, knowledgeable, and hard…read moreworking for her patients. She is keen and attentive to a patient's needs. Honestly, she's the first doctor I have had that has gotten my health under control since I've been under her care. Their office is beautiful and the staff is so caring and friendly. It's always such a pleasant experience coming to their office.

Dr. Hsu cares deeply for her patients. She goes the extra mile when other doctors can barely spare…read morefive minutes. Best doctor I've ever had.

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

I am only rating the front desk staff member seated at the very front . She was not professional…read more After my appointment--which was excellent thanks to the friendly, welcoming, and professional nurse and nurse practitioner--Although I did not get to see Rodriguez during my first visit. I needed to schedule my next appointment, Instead of helping me quickly so I could leave, the front desk staff member(the one on the left after you enter) told me to sit back down in the lobby and wait, even though this was a simple scheduling request. I felt uncomfortable being asked to sit among other patients who were coughing, while she appeared to prioritize other tasks, such as entering information or handling unrelated work, over something that could have been completed in a minute. Also It is very hard to reach the office via phone, almost like they're not picking up the phone. Unfortunately, this experience affected my visit. I am only providing this rating based on that specific experience, not the rest of the staff. That said, the office is clean, and the nurses and nurse practitioners were very welcoming, friendly, and professional.

I myself have worked with many physicians over my 40 yr career working in the medical field - Dr…read moreSchneider is one of the best yet I have ever met. I feel lucky to have him as my personal physician. He is considerate and caring with all his patients. He takes time to listen and evaluate with everyone. His staff is friendly, patient and considerate with everyone. I highly recommend him to anyone considering becoming a patient of his.

Doctor Mark is the best, if you can see him if you are lucky. All the other ones a shitty they are…read moredoing internships and dont have experience or the knowledge to be Healthcare physicians.

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

I went a number of years back. The doctors office seemed busy and organized. Some of his other…read moredoctors/partners seemed too casual. Dr. Carolina Vasquez was great, an encourager, that was further back... This doctor saw the isolated issue, not how all things related to the whole as contributors or detractors from the illness. Visits left me feeling fractured and ignored. Sadly, the doctor went too far and got sarcastic and personal, belittling even. A bit disturbing and unprofessional. I don't need to bicker or argue to prove my authority over my body or my mind, or my worth. I've danced that nonsense with drunkards. After he expressed his irritation, I informed him I wouldn't be back. I hope his humility returns. Just because you work in a building with your name on it, doesn't mean you're carrying out God's purpose as He wills it. I hope things have changed-pride can quickly lead you aside, take care, Doc and exit that eddy in the river.

Hands down one of the worst medical experiences I've ever had…read more From the moment I walked in, the energy in this office was tense and uncomfortable -- and it didn't take long to see why. The doctor was openly yelling at her staff in front of patients. Not correcting. Not guiding. YELLING. It was embarrassing to witness and completely unprofessional. If this is how she treats her own employees, imagine how little respect she has for patients. She herself was rude, dismissive, rushed, and cold. Zero bedside manner. No empathy. No patience. Just attitude. I felt like an inconvenience rather than a person seeking care. Watching someone berate their staff in a healthcare setting is a massive red flag. A doctor should create a calm, safe environment -- not a hostile one where everyone looks afraid to make a mistake. The poor staff clearly walk on eggshells, and it shows. Medical visits are stressful enough without having to sit in a room while someone throws tantrums and talks down to everyone around them. There are plenty of doctors out there who are professional, kind, and actually care about people. This is NOT one of them. Save yourself the frustration and anxiety. Don't come here. Go somewhere else. This doctor is awful, and this office is toxic.

Dr. Carnegie was truly the best doctor I could have asked for. When I was living in Downey in 2018,…read moreI was struggling with my mental health and needed a lot of support. She was there for me during some of the hardest times in my life and always showed compassion, patience, and understanding. Thanks to her support, I was able to get an emotional support dog, which made a huge difference in my healing and daily life. I truly love my dogs, and they continue to help me emotionally. I am so grateful for Dr. Carnegie and everything she did for me. If you're looking for a doctor who genuinely cares and supports her patients, I highly recommend her. Sorry, Kaiser is trash, no support.

I've been coming here for a about 4 years now. My coworker recommended I go see Demetra Bastas,…read moreinstead of the actual doctor (Guevara). She was not wrong! Demetra has been more than helpful. She genuinely cares about her patients well being. She truly takes the time to listen and is always extremely helpful. As far as Dr. Guevara, I don't recommend her. I get the feeling she's just there to do her job but doesn't truly take the time to listen. She's ok if you have a typical cold. I went to her twice when I got hit my vertigo and she didn't do much to help me. Demetra on the other hand, helped me with referring me to a psychical therapist and a neurologist when my symptoms got worse. If it wasn't for Demetra, I would have left HCP a long time ago. She is truly the best! She deserves 5 stars and above with just her alone.

The front staff is outrages and should not work in this field. There is no empathy for the…read morepatients, no professionalism to explain what is needed from patients and the wait time to speak to someone is beyond ridiculous! seriously takes over 45 min. on hold to speak to a live person. I remained here because I really like the doctor but I will have to move because the lack of accountability of the front staff. How has this medical group not addressed this.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

I have had many positive visits with Dr Golden, ive been very impressed by the time he spends…read morehelping you understand and explain what is happening. Office visits have always been very prompt without excessive wait times, I feel very positively about recommending him to friends and family.

Awesome Doctor, always very concern with his patients. His bedside manner is impeccable. He has a…read morelarge panel of patients, so it's a wait to get an appointment. He is very detail oriented!

Never answers the phone. Is nasty inside. The medical assistant tried to sit me in a room that was…read morejust used and dirty.

I went to Ragaa Z. Iskarous' office and was seen by Dr. Jeffrey Reiss. During the visit, I felt he…read morewas extremely disrespectful and in a noticeably bad mood. He also spoke to his staff in a way that seemed unprofessional. I had surgery only a few days ago, yet he did not physically examine my surgical wound. Instead, he asked to see a photo and did not conduct any in-person inspection. When he asked when my surgery took place, I replied that it was sometime this month. Since it is only February 2, I momentarily confused the month and thought we were still in January. In a condescending tone, he responded, "Do you mean January?" I also explained that the reason for this surgery was the same as my previous one in October, assuming he had reviewed my prior notes. He responded, "How am I supposed to know if I wasn't there?" Overall, the interaction felt dismissive and unprofessional. I will be seeking care from a different physician moving forward.