I really don't see how this place has bad reviews. Came in early in the morning as a walk in. The…read moreladies at the front desk were more then happy and eager to help me with today's visit.. The FNP was very helpful and intensive. The intake nurse was easy going, helpful and listened/noted down all my symptoms. Over all great Dr. visit.

Ni como recomendar esta clinica, llebe a mi hijo y le pusieron la vacuna equivocada, y despues de…read morequejarme la persona encargada trataba de culparme cuando trea personas de ahi savian esactamente lo que pedi y se hacian tonts lo bueno que no paso nada malo con la vacuna pero tengan cuidado

I've been coming to this doctor's office for about three years and have never really had an issue…read more The doctor is amazing, and overall, the staff has always been decent enough. Unfortunately, my experience today was extremely frustrating and disappointing. I recently changed health plans and didn't have my new provider information yet. The office asked me to have bloodwork done before my appointment, which I actually appreciate. Since I didn't have the information LabCorp needed, I called the doctor's office to see if they could provide it. I was told they couldn't give it to me over the phone, which I completely understood. They told me I could pick it up in person, and I was willing to do that. However, even getting basic assistance from the staff member I spoke with felt unnecessarily difficult. I ended the call and went to LabCorp, hoping they could help using my ID and member number, but unfortunately, they couldn't. So I called the doctor's office again. This time, the woman who answered immediately accused me of recording the call, which I was not. She then acted as though she couldn't hear me, and the call ended. I called back, and twice the phone was answered and immediately hung up. After that, I called again, and the phone just rang and rang with no answer. What bothered me most was the way I was spoken to. I wasn't asking anyone to go above and beyond or break office protocol. I completely understand that certain information cannot be given over the phone, and I was willing to drive to the office to pick it up. There was simply no reason for the interaction to become so rude and confrontational. I also don't understand the immediate accusation that I was recording the call. If she heard a notification or a ping, people have other phones and electronics around them. I had my work phone with me at the time. The assumption, followed by the way the calls were handled afterward, was incredibly unprofessional. I did come into the office after that call, and another staff member helped me. She was very helpful and provided the paperwork I needed. She didn't go above and beyond--she was simply courteous and professional, which was all I was asking for. I really like my doctor, which is why I've continued coming here for three years. However, the manner in which the first staff member spoke to me was dry, rude, dismissive, and condescending. Patients shouldn't feel like asking for basic assistance is an inconvenience, especially when they're making every effort to follow the office's procedures.

This lady should lose her license or go back to get training. Staff is just as bad. They need…read moretraining with patient education, patient care, and sympathy. Do not come here if you have any serious health conditions. They will not care.

Muy buena atención de todo el Personal, el aseo del lugar…read moreexcelente y muy buen servicio profesional

Review #558 None Elite Squad…read more What a great place.. if you're gonna travel and need that Covid 19 test in 15 mins ..I say come here... only $95 ..ofcourse you can get the free one and wait a couple days for it but guess what..No line and no waiting ..then again I could be Jinxing by saying that but Do it...highly recommended and 5 Stars all the way

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Doctor Carnegie is a very good doctor. She cares about my mother in a very loving and caring…read moremanner. My family and I are so thankful for Doctor Carnegie.

Hands down one of the worst medical experiences I've ever had…read more From the moment I walked in, the energy in this office was tense and uncomfortable -- and it didn't take long to see why. The doctor was openly yelling at her staff in front of patients. Not correcting. Not guiding. YELLING. It was embarrassing to witness and completely unprofessional. If this is how she treats her own employees, imagine how little respect she has for patients. She herself was rude, dismissive, rushed, and cold. Zero bedside manner. No empathy. No patience. Just attitude. I felt like an inconvenience rather than a person seeking care. Watching someone berate their staff in a healthcare setting is a massive red flag. A doctor should create a calm, safe environment -- not a hostile one where everyone looks afraid to make a mistake. The poor staff clearly walk on eggshells, and it shows. Medical visits are stressful enough without having to sit in a room while someone throws tantrums and talks down to everyone around them. There are plenty of doctors out there who are professional, kind, and actually care about people. This is NOT one of them. Save yourself the frustration and anxiety. Don't come here. Go somewhere else. This doctor is awful, and this office is toxic.

Affordable care and great patient care. I would recommend and come back if needed. My 2 year old…read morewas sick and needed care right away.

Came here because I had a sore throat. No appointment and was attended much quicker than I…read moreanticipated. Staff was kind and answered all of my questions. Would highly recommend.

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

WORST PLACE EVER!…read more The doctors and staff here are extremely unhelpful and the office seems completely disorganized. According to the front-desk staff member I spoke with today, they apparently do not have a biller at all or anyone available to verify insurance coverage for medications. So when a medication is not covered by your insurance, they simply tell you that it is not their fault and that it is not their responsibility to verify medication coverage with the pharmacy. As the patient, you are left calling the pharmacy and the clinic back and forth yourself, doing the work that I believe the medical office should be helping with. This is extremely frustrating and creates unnecessary delays for patients trying to obtain their medications. When you call the office, you may find that the doctor has already left by 3 PM, leaving nobody available to properly assist you. The front-desk woman even told me to call back at 5:30 PM, but the office actually closes at 5:00 PM. Yelp also says they are open until 6:00 PM, but nope--the office closes at 5:00 PM. Overall, my experience has been extremely frustrating, and highly poorly managed. This is also one of the only places where you apparently need a phone appointment just to get a prescription refill. It feels like they are making a simple refill process unnecessarily difficult and turning it into another appointment. Save yourself the headache and avoid this place if you can.

Stay away! Will never take you or your pain seriously. Won't spend more than the legally required…read moretime. Double books appointments. Don't go if you family at the same office, they will mix up info-disclosing sensitive info (and violate hipaa in the same time). They will never take responsibility when the mess up or fail to call you/call back. They'll gaslight you into believing it's your fault. There's a reason he and his office have been reported to the board and given disciplinary actions.

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

I've called multiple times for different reasons and have left plenty of voicemails, but they…read morerarely answer their phone and never seem to call back. Days go by without any response, and I've had to go in person just to find out what's going on. It's really frustrating because a doctor's office should be accessible to their patients. I've called at different times and on different days, and it honestly feels like their phones aren't even being monitored. It shouldn't be this difficult to get in contact with your doctor's office when you need help or have questions. You should be able to get a response in a reasonable amount of time, especially when it concerns your health.

Not only is she an amazing reputable physician, but she is full of passion, knowledge, wisdom and…read moredependable! I used to be with Kaiser for many years along with my children until I got to know Dr Linda Hsu's care by observing her in the medical field and getting feedback from not only her patients but also from staff in the hospitals, her colleagues and the community!!! I could not wait until it was time to enroll, and without hesitation, asked her to be my primary and my children's as well. It was the best decision I've made to know that someone truly cares about my well-being, physically, emotionally, mentally! She is a passionate woman who has so much love for mankind and dedicated to serve the community! She is a blessing!!! I also have to add that her staff in her office are very delightful and helpful!