Long wait to get service here but the people are friendly. Had trouble with insurance and first but…read morethey worked it out eventually. Next time I will make an appointment for sure. Marcus Drew, 5656 Clara St. Bell Gardens, CA DLI Graduation Pacific Department Training

Ni como recomendar esta clinica, llebe a mi hijo y le pusieron la vacuna equivocada, y despues de…read morequejarme la persona encargada trataba de culparme cuando trea personas de ahi savian esactamente lo que pedi y se hacian tonts lo bueno que no paso nada malo con la vacuna pero tengan cuidado

This lady should lose her license or go back to get training. Staff is just as bad. They need…read moretraining with patient education, patient care, and sympathy. Do not come here if you have any serious health conditions. They will not care.

DONT COME HERE DONT COME HERE Very unprofessional my sister…read morewent for a urgent care follow up appointment when she got the call to confirm her appointment the receptionist was extremely rude when she got to the appointment she mentioned to me (I am a LVN) that the MA didn't even know how to properly check her blood pressure she put the stethoscope on her elbow my sister is a MA we both know that's very incorrect the doctor proceeded to be extremely rude saying she can't help her if her headaches are from work that that's what workers comp is for ummmm excuse me????? workers comp is for when you get injured didn't even give my sister a chance to explain it was also outside of work then continue to blamed it on her birth control ( she had it for 4 years never had a problem) then on her smoking "cigarette papers" (which she doesn't ) didn't even tell her anything this doctor is the absolute worst does not deserve the doctor title the front desk very unprofessional scheduled her an appointment without asking if it works with her schedule the one who calls to confirm appointments who claims is a manager very rude and unprofessional when we called regarding the appointment the doctor was literally going back and forth with her what kind of doctor does that this whole office is horrible terrible small parking, locks their doors have to call or wait to be let in, very dirty, rude unprofessional doctor, rude unprofessional staff, no type of communication, no diagnosis, no nothing. On her previous appointment she had gone for a ER follow up regarding gallstones the doctor asked how she knows she has them um? because the doctors at the hospital told her she has them? spoke in an extremely rude tone to her the whole appointment referred her out to a specialist that denied operating her because of her weight at that time she had to wait until it was extremely infected about to burst before having her surgery my sister didn't want to say anything but I absolutely had to DONT COME HERE !!! -0 stars !!

Muy buena atención de todo el Personal, el aseo del lugar…read moreexcelente y muy buen servicio profesional

Review #558 None Elite Squad…read more What a great place.. if you're gonna travel and need that Covid 19 test in 15 mins ..I say come here... only $95 ..ofcourse you can get the free one and wait a couple days for it but guess what..No line and no waiting ..then again I could be Jinxing by saying that but Do it...highly recommended and 5 Stars all the way

This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Dr. Carnegie was truly the best doctor I could have asked for. When I was living in Downey in 2018,…read moreI was struggling with my mental health and needed a lot of support. She was there for me during some of the hardest times in my life and always showed compassion, patience, and understanding. Thanks to her support, I was able to get an emotional support dog, which made a huge difference in my healing and daily life. I truly love my dogs, and they continue to help me emotionally. I am so grateful for Dr. Carnegie and everything she did for me. If you're looking for a doctor who genuinely cares and supports her patients, I highly recommend her. Sorry, Kaiser is trash, no support.

Doctor Carnegie is a very good doctor. She cares about my mother in a very loving and caring…read moremanner. My family and I are so thankful for Doctor Carnegie.

Great neighborhood clinic. Very busy which means they are good. There's always plenty of parking in…read morethe front or back. Care quality is good and everyone is friendly for the most part. They are efficient and you will be out in 1-2hrs.

I was recommended by a friend who heard it on the radio and after checking the good reviews I gave…read moreit a shot. I wanted something easy and fast with no BS. From the beginning (and at the end) Esperanza Ruiz was professional and kind. The staff was amazing and only waited a few minutes, they took my vitals and why I was seeking help always nice and accommodating. I saw the doc a few minutes later and he checked me out and quickly diagnosed my issues and got me the medication I needed. I've never been to clinic that I was in and out in less than an hour. The place is clean, safe and easy access, so I'll recommend Clinica Mi Pueblo (Downey) to any with no or without insurance. Best, G Hernandez

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

I am only rating the front desk staff member seated at the very front . She was not professional…read more After my appointment--which was excellent thanks to the friendly, welcoming, and professional nurse and nurse practitioner--Although I did not get to see Rodriguez during my first visit. I needed to schedule my next appointment, Instead of helping me quickly so I could leave, the front desk staff member(the one on the left after you enter) told me to sit back down in the lobby and wait, even though this was a simple scheduling request. I felt uncomfortable being asked to sit among other patients who were coughing, while she appeared to prioritize other tasks, such as entering information or handling unrelated work, over something that could have been completed in a minute. Also It is very hard to reach the office via phone, almost like they're not picking up the phone. Unfortunately, this experience affected my visit. I am only providing this rating based on that specific experience, not the rest of the staff. That said, the office is clean, and the nurses and nurse practitioners were very welcoming, friendly, and professional.

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

Stay away! Will never take you or your pain seriously. Won't spend more than the legally required…read moretime. Double books appointments. Don't go if you family at the same office, they will mix up info-disclosing sensitive info (and violate hipaa in the same time). They will never take responsibility when the mess up or fail to call you/call back. They'll gaslight you into believing it's your fault. There's a reason he and his office have been reported to the board and given disciplinary actions.

Wish I could speak on Dr. Hsu however I never got to see her…read more Office doesn't answer phones, when I got frustrated and left an unkind message on my end, which I will admit wasn't my finest moment, I finally got a call back. They were however more concerned about the message than the medical care needed, stating they always answer their phones. Being more concerned about addressing the not answering phones comment than the actual medical emergency really says a lot about the staff. And they really don't answer phones because not even the insurance company was able to get through to them. Guess I really touched a sore spot there. Dr. Hsu should consider getting new staff unless this is actually a representation of her as a professional. But I've never actually been able to see her so I can't speak on her as a doctor. Such a shame. Update: I called multiple times so yes I did leave a voicemail with my information. Not only did I spend all morning trying to get a hold of you, but my insurance company tried too. They were met with no response as well and were very concerned that they changed my PCP immediately. When I got a call back it was because I upset you and I was never asked what medical support I needed. I was met with a "we always answer our phone, what do you mean?" So of course I was upset because I finally get a call back and it's regarding my comment. By this point, I had already changed my PCP and got an appointment for my medical situation. So, yes, I no longer needed your services. Regardless, I hope you can do better by your current and future clients. If you are unable to met demands it might be time to hire more hands or get a better system. My experience doesn't need to be everyone else's.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.