I am writing to express my profound gratitude for the exceptional care my mother received from Dr…read more Heartfield, who recently performed surgery on her. From our initial consultation through the post-operative care, Dr. Heartfield demonstrated remarkable skill, compassion, and professionalism. My mother, who is 79 years old, is recovering beautifully thanks to their expertise and care. We are truly grateful for everything they've done to ensure her well-being. We thank God, Dr. Heartfield, and his team. Lucia Linares and Ivonne Linares

I wish I could give something lower than one star, but there's nothing lower, unfortunately…read more I had an appointment with doctor Heartfield on July 15, 2025 I booked this appointment two months in advance because there was nothing available sooner. I took the day off work to make sure I made it to my appointment in time, to my surprise, when I arrived, I was told by the receptionist that someone had called me sometime in June to inform me that doctor Heartfield wouldn't be available the day of my appointment. That was a total and lame lie!!! No one called me. As a matter of fact, I called the Thursday before to confirm my appointment for July 15 and I was told that I was set for my appointment. Needless to mention how upset I was!!!!! Will never return to this doctor office again because obviously they didn't care that I had to miss work for a doctor appointment that never took place!!!!

Read the other 1 star reviews. Dr Minkes treats his staff poorly, doesn't listen and shows zero…read morecompassion.

Dr. Minkes is an amazing doctor and fabulous surgeon! He did such a wonderful job on my breast…read moresurgery and removed my cancer tumor with clear margins and now I'm happy to say I am cancer free thanks to Dr. Minkes! He performed a lumpectomy to remove my cancer tumor and I was so afraid of what my breast would look like after surgery and when I saw the amazing job he did, I almost cried tears of joy. Not only is he an amazing surgeon, he is so caring and so kind and explains things to you clear and concise and you leave his appointments feeling confident and well informed. His bedside manner was an A+ in my book. His staff is also very nice and the wait times are minimal. I would recommend Dr. Minkes to anyone who needs to undergo any type of surgery and in my case breast cancer surgery to remove a tumor, he is the greatest in my book. Thank you Thank you!!

I came in today to get my intermittent paperwork renewed since it's an annual thing I need to do…read morefor work. I hadn't had a problem the pass few years with my doctors from pih till today. I normally get it for my menorrhagia which affects me physically & mentally. I have anxiety & depression so when it comes monthly it's even worse for me. Dr. Martin T Sechrist literally tells me to get on birth control to control it, I tell him it doesn't help. I've done pills, patches & the nuva ring. I've had this problem since I was 13! I know it doesn't help! I don't even want to get on birth control. HE WOULDN'T ACCEPT NO, Instead he continues to say I haven't tried the right one. I've never felt so pressured in my life by any doctor to do something I don't want to do, I tell him he's making me emotional. I start feeling stressed, frustrated, ignored, literally everything! I begin to cry because he's not listening to me & continues to pressure me into seeing my obgyn to try all sorts of birth controls because apparently I haven't had the right one. Why isn't he listening to me!?! He then tells me he can't help me since I don't want birth control! He walks out with my paperwork. A girl comes in a bit after & gives me a follow up appointment.....for what!? I tell her he has my paperwork, I want my paperwork back. He comes back in, gives me my paperwork & says he didn't mean to make me emotional. If you didn't, then you wouldn't have been repeating over & over I need birth control. Instead you ignore your patient! I begin walking out saying that's a lie, you're trying to force me to go on birth control when I keep saying I don't want it. As I'm walking out saying he's a liar, HE LAUGHS!!! YUP HE LAUGHS!!! AS IF EVERYTHING THAT JUST HAPPENED WAS A DAMN JOKE TO HIM! I know for sure next few days this is going to be bothering me, I've been crying in my car since I left! I don't feel safe going back here for myself or for my child!

I went in to have my first well check since the pandemic in May 2023. They took my vitals and I…read moreanswered all of the standard health questions. They gave me paperwork to go have my bloodwork done at Unilab, which is now Quest. There's a large group of interns at this practice that work under Dr. Seachrist and Dr. Schneider. The intern that gave me my paperwork apparently coded the bloodwork to be done with the wrong codes. It was billed as routine. Medicare denied the claim as did my secondary insurance. Early February 2024 I received a bill for close to $500 from the lab for my bloodwork. I called the Quest billing department, they stated that it was coded wrong and that was the reason Medicare denied my claim. The lab billing department gave me 45 days to clear it up with the doctors office. I took my paperwork (medicare billing summary and a copy of the lab bill) in to the doctors office had the front office staff person make copies, told them what the issue was, and asked them if they would help to take care of/resubmit with proper codes, etc. I left my phone number and all my information. This was the end of February 2024. I have heard nothing.. so I called two weeks later. No one was available to take my call and my wait time was going to be 79 minutes. I left another message. No return call. I decided to write a letter, directly to Dr. Sechrist...maybe that would get better attention and get the ball rolling in the right direction. No response, no phone call, nothing. I don't have that kind of money. I've never had my bloodwork denied by my insurance before. I never received my results from the doctors office. They told me if I heard from them there was an issue, and if I didn't hear anything that was good news. This is not a good way to run a medical practice. I do not recommend this medical group.

The best. There is no one better! Dr. Mitry is everything you want and expect from your physician…read more I've been seeing him for more than a decade and truly hope he never retires. He will be impossible to replace. While all of my doctors are great, Dr. Mitry stands out among them all. He is a credit to his profession and to PIH. TONI

This was the worst experience I've ever had with a provider. Being a provider myself, I found his…read morelack of bedside manner atrocious and unprofessional. His main focus of the assessment was not for my needs but discussing why I was 'estranged' from my religious faith. He told me that I should have not married my husband who is from a different faith, and was questioning why my children are not baptized. This was my first ever encounter with this physician. When completing a depression screening and asking about my libido, he stated that I was waiting for my husband to divorce me. He stated that I needed to stop breast feeding so he could prescribe me a different antidepressant that would increase my libido and that my "husband would thank me." Had I been in a different field myself and be very impressionable by medical staff, this appointment could have truly caused damage to my personal life.

I waited two hours from my reservation time, but they sent me away with someone who said I couldn't…read morespeak English or Spanish. This feels like racism

STAY AWAY FROM THIS OFFICE! While I understand not every office will have a translator, every…read moreoffice should come with a receptionist that's patient and understands when there is a massive language barrier. My dad has been going to many different offices the past few months and I was unable to attend his visit for an appointment he had with Dr. Kuettel. First off, the appointment set out for 9:30am, I received a message on my phone that only stated the confirmation date or to reschedule. They made my dad wait for an hour and a half, only to be told "yeah you need a translator", FINE that's okay, but what was NOT OKAY was lack of respect for his language barrier with the receptionist. She was mocking him and ignoring him despite his plead. This wasn't a Karen situation, you're dealing with someone that CAN NOT SPEAK ENGLISH! Save yourself the trouble and stay away from this office if you value your time. That receptionist needs to find a different job. This office is SO UNPROFESSIONAL...

Dr. Otis is one of the best Doctors anywhere ! She is very knowledgeable about Oncology and…read moreHematology ! She explains everything to you in a non-rushed manner. It's rare these days to find a Doctor as professional as Dr. Otis !

I transferred care to Dr. Otis in May 2020. The first oncologist office I went to was a…read moredepressing, unorganized office with staff who made numerous mistakes with my chemo orders and test requests. This caused me tremendous stress after recently receiving a diagnosis for breast cancer. On top of that the Dr. was dismissive with my concerns for side effects with my diabetes and refused to consider treatment to address those issues. Luckily my Primary transferred me to Dr. Otis. The staff immediately jumped on things and helped me get all paperwork and tests sorted. When I met Dr. Otis she was friendly, patient, answered all my questions, laughed with me and helped me feel like I had a trusted professional who was going to be pro-active and fight to get me the treatment I needed to survive Triple Negative Breast Cancer (TNBC). She pushed to get answers and asked her staff to fit me in so I could get the chemo quickly since I had been put off so long by the other dr's office I transferred from. If you are in need of an oncologist I recommend Dr. Otis and her team. The office was clean, all the staff I met were friendly and upbeat and very willing to help out. I need to feel hope and have a strong person leading my cancer care team. I have that with Dr. Otis and her staff. And I can do my infusions here! And if you do need her services - I wish you much success with your treatment. Find your Peace and remain positive.

I concur with everything Lori said! He fixed my husband's valve-replacement-caused AFIB and takes…read morewhatever time is necessary rather than zipping through appointments as quickly as possible. Had three previous procedures at three different hospitals, one of which is the most celebrated hospital (with great food too!) on the west coast. The staff is friendly and efficient. Truly lucky to have found Dr. Bhandari.

Dr. Anil Bhandari is gifted! He was able to correct my arrhythmia when another EP cardiologist…read moresaid it was impossible. He is kind, caring, and takes the time to answer your questions. His team at Good Samaritan is wonderful and efficient. Dr. Bhandari's fellow, Hemel Kadakia is a great asset to Dr. Bhandari's team. Alma, the nurse at the Upland office is extremely helpful. Dr. Bhandari's scheduler, at the L.A. office, Monica, goes above and beyond! Dr. Bhandari is highly regarded in the medical community and, after having my heart repaired by him two weeks ago, I understand why! Thank you, Dr. Bhandari!

Dr. Chou performed AFTL surgery on my left ankle and the treatment he provides is excellent he is…read moreopen in providing answers to my questions so that I understand what is going on also provided me with information about how my surgery went also giving me pros and cons of why he decided to do the surgery like he did, I still have a little while to go as far as healing and doing physical therapy but I'm positive that I will have excellent results. Thank you Dr. Harvey Chou Sincerely: Mr. Trevinio Richard Torrez

The worst. The literal WORST…read more I'll be filing a complaint with the state as well as the insurance company. Do not see this doctor for anything if you want to get back to your optimal physical condition. If you are under 75 years old, this place is not for you. We've been with PIH for decades and in the past 5 years, it's become deplorable. The visit with this doctor was so alarming and ridiculous that I immediately canceled my association with the medical group as a whole, my insurance company United Health got my injured daughter urgent admission into the Memorial Care group and it's been like night and day. MC is how PIH USED to be. I canceled my entire family's decades-long association with PIH primarily due to the rotten cherry-on-top utterly deplorable and disappointing visit with Chou. I really can't even refer to him as "Dr" because he certainly did not conduct himself thusly. Do not go to this Dr. Perhaps he was good and attentive at one time, those days are no longer.