I had been in the market for medical insurance through Covered CA but the cheapest one I could…read morefind, that also allowed me to go to the doctors I had been going to for years, was a bit expensive. I decided to look into other options and did a search for places I could pay out of pocket. When I lived in Mexico, I had been using the services at a local hospital, paying a monthly membership fee for their services so imagine my surprise when I found out that the exact same system existed here. That was when I found Dr. Marisse so I booked an appointment. I found her originally on Zocdoc and the nearest appointment was in a month and a half. Within a day of making the appointment, I was called by the office to Nurse Shawna who wanted to make sure that I knew that all appointments needed a preliminary chat with the Doc, after which I could book my appointment. thanked me for letting her know that the next available appointment was that far away. It turned out there was a mix-up and that she did have more immediate appointments available. There is plenty of parking, as it is in shared parking lot with other businesses. However, there are two buildings with the same building number but with different locale numbers. Upper Echelon is in the building nearest to the AAA and the Farmer Boys. At the appointment, everything was clearly explained and we went over a sort of plan of attack, with regards to my concerns and what I needed to do. I appreciated paying less per month for the membership, which includes as many appointments as you want. The lab work and the tests are at wholesale prices so even with the membership fee and registration, all of this was cheaper than the plan I was going to get with insurance. What I appreciated was the quickness of getting an appointment. I have always hated waiting a few weeks, as a new patient, before actually being seen but I was able to book this within a week of the appointment. It was a week because their availability interfered with my work hours. Otherwise, I would have been seen earlier. All in all, it is pretty convenient and a wallet-friendly option. After that first appointment and the lab results came in, Dr. Marisse wrote a VERY long email detailing every point of concern. Which I appreciated because I went for answers and I was getting them. If you need a straightforward person to tell you what you need to be doing and not someone who has to be on your ass every step of the way, this is the ideal option. I would say the ONLY con is that they do not have appointments during the weekends. And since I work during the week, I have to take time off to go to an appointment.

I always have excellent experiences at Upper Echelon Medical Office in Fullerton. From the moment I…read morewalked in, everyone was welcoming, professional, and made me feel comfortable. A special thank you to Shawna and Karla--they went above and beyond to provide outstanding care. They were incredibly kind, attentive, and took the time to answer all of my questions without making me feel rushed. Their professionalism, compassion, and positive attitudes truly made a difference and turned what could have been a stressful visit into a great experience. It's rare to find a medical office where you feel genuinely cared for, and Shawna and Karla exceeded my expectations. I highly recommend Upper Echelon Medical Office to anyone looking for quality care and exceptional customer service. Thank you both for making my visit such a positive one! Dr. Marisse is truly one of the best doctors I've ever had. She explains everything clearly, never makes you feel rushed, and always makes you feel like your health and well-being are her top priority. Her professionalism and caring attitude give me complete confidence in the care I receive. I highly recommend Dr. Marisse to anyone looking for an exceptional physician.

Dr. Kaw has been my primary physician for almost a decade since I moved to Fullerton. I switched…read moreto him after a bad experience with a St. Jude GP. What I like about Dr. Kaw is that it is easy to book an appointment with him and you don't have to wait for weeks on end like St. Jude. He quickly and accurately diagnoses any medical issues you may have and I appreciate his expedient, straightforward manner and friendly demeanor. His staff is also great as they are responsive on the phone and fill prescriptions quickly - sometimes while I'm still sitting in the office so that they're ready for pick up at CVS down the road after my appointments. He also went the extra mile in getting a prior authorization for meds approved from my insurance, who have been very challenging to deal with to say the least. If you're looking for a competent and reliable GP in North OC, give Dr. Kaw a call.

I've been a patient of Dr. Kaw's for a long time, and something I noticed over the course of…read moreseveral visits was that he'd be very impatient and trying to get out of the room as soon as possible, almost like he's in a hurry and doesn't have time to listen to all your concerns. On several occasions it felt like he spent 3 to 5 minutes, and I believe his max is 10 minutes. I never felt like he truly cared about me as a patient; it feels like a McDonald's drive-thru. One day, I verbally expressed to him that I felt like he spent very little time with patients, and he lost his patience and became super furious saying that he felt insulted. He immediately kicked me out of his office. He should go into high frequency trading.

Dr Choe has been such a great doctor. Very nice and clean facility .My boyfriend and I were looking…read morefor a new primary care physician and luckily we found his practice. He is such a caring doctor. He really goes into detail with his yearly check ups and answer all questions. He is also very great with returning calls and he even personally calls you with lab results . The wait was a little long at my visit but nothing to extreme. The wait is obviously due to his attention to detail and patient care. I would recommend Dr. Choe md his staff! The nurse is super sweet and his receptionist was very kind as well.

I caught a severe cold and urgently searched for a nearby clinic to call. The receptionist was very…read morepushy and overly aggressive. Given the current situation, she mentioned it could be the flu, so in-person consultations weren't possible, and only telemedicine was available. I understood and agreed with that, but she didn't confirm the consultation time and instead hurriedly demanded my date of birth. After checking, she sighed and asked if it was my first visit, showing frustration as if I were the one who didn't understand. I'm usually easy-going, but to be blunt, I can be a bit lazy, so I generally don't leave reviews. However, if the clinic is going to continue operating, the receptionist, Hannah, really needs to be replaced. I've never been treated this rudely in my life. I reached out to this clinic for treatment, but I ended up leaving with more issues.

Dr. John Lee is a wonderful doctor. I bring both of my parents and my mother-in-law to him, and…read morewe've always had a great experience. He specializes in caring for older adults and is very attentive and caring. I also really appreciate that they can draw blood right in the office, so we don't have to make a separate trip to the lab. The nurses and staff are always kind and helpful. Highly recommend Dr. Lee!

I am writing to express some concerns regarding the ongoing care and management of my mother, who…read morehas been a patient at Dr. Lee practice for several years. While we appreciate the proximity of your office, I am increasingly concerned about the frequency of her required visits. My mother is 86 years old and, while she is generally in good condition, she experiences persistent left hip and abdominal pain that began five years ago after a minor stroke. We have been bringing her to Dr Lee's office almost every month--and recently at least almost twice a month--for this same pain, but unfortunately, nothing has worked so far. Additionally, she undergoes blood tests and urine tests very frequently around every 2 months, most recently three weeks ago, and it seems these tests are conducted less than every eight weeks. As her caregiver, I am concerned about the physical toll that this frequent testing and traveling takes on her. Most recently, I called Dr. Lee's office to request a refill for her cough medicine which we got prescribed from Dr Lee, His staff informed me that we need to schedule yet another in-person visit. Given that we have already visited 3 weeks ago, I would like to better understand the medical necessity behind requiring an in-person appointment for a routine medication refill, as well as the need for such frequent diagnostic testing. I would appreciate the opportunity to discuss a more streamlined care plan for my mother that minimizes unnecessary travel while still managing her health effectively.

I was looking for a new primary physician and one of my neighbors recommended Dr. Kim, even though…read morehe had never been to him. I took a chance and booked an appointment with this doctor. At first it was annoying to call the 1800 number to St. Jude's to book an appointment with the doctor. St Judes is not a small place. The lady on the phone had to take down all my information just to book an appointment and it took forever. She forgot to get my address and had to call me back too. At least when they called me to remind me of my appointment, it was from Dr. Kim's office. Another annoying thing was paid parking in the parking structure! argh! Is nothing free anymore?! I guess..it's a medical center. When I walked into Dr. Kim's office, it was huge. I think there's several other Dr's that work out of there. There was three separate receptionists and you had to wait for one to be free. It was a huge operation. I was afraid I was going to get lost in the system or I wasn't going to get personal attention. But the receptionist was super nice. I waited just a few moments before getting called to see the doctor. I only sat in the examine room a few minutes before he came in. Right on time! I have to say, I really liked Dr. Kim. I had a super extensive medical history and he waited so patiently listening to everything. He made really thoughtful suggestions and comments about my situation and never let me feel like I was crazy or a hypochondriac. When I asked for a blood test, that was when I knew I was right finding another primary doctor because he said I had to come back because I had already eaten. I was confused because my other doctor always just took the blood himself immediately..maybe I really don't have high cholesterol. Hmp!!! Overall, it was such a pleasant experience, which is quite opposite of what you should experience at a doctor's office. yay!

Avoid this doctor Kim, they are the worst, make sure to ask how much they will charge you prior to…read moredoing any check ups or treatments. For 1 day only, they charged 936 dollars, before insurance charges. My insurance was able to pay about half the price, but still it's an unreasonable amount. They denied telling me the prices, and I found out at the end the prices after my check up, and it was crazy. Make sure to triple check all the charges prior to taking any treatment. The lady on front will most likely tell you that they don't know the costs, since they need to check with your insurance first, so make sure to ask how much everything costs prior to insurance covering. It is a ridiculous amount that no one should pay for.

This review is really long over due. I've been coming to this clinic for some time now and they…read morehave been nothing but great with me. Since then, they've updated their waiting room it was a little outdated but now it has a very welcoming and fresh vibe. This place is the only business around so there's a good amount of parking spots. The staff are very friendly and are always willing to work with you when it comes to scheduling. Most of the MA's are bilingual so that's always good for parents who don't speak English. Even Dr. Paja speaks Spanish. I can go on about Dr. Paja he is such a great Dr. He really cares for his patients. The PA's are also great. Overall this is a great family practice. That's why I gave it 5 stars.

Friendly and courteous staff. Clean facilities. The exams are very thorough rather than "what are…read moreyou here for". They use electronic medical records. Appointments are easy to get. They offer in-house counseling. I actually got a call from the nurse (which I've never had from ANY doctors office) for clarification. I actually feel like the staff CARES about their patients. Support your local Medical Assistant (SYLMA)!! Bring them cookies, doughnuts or treats. They are traditionally super unappreciated and overworked. Show your appreciation!!

I really love Dr. Nitta. I've been going to him for over 10 years. He has always had an excellent…read moreattitude when I've come in (and I'm somewhat of a hypochondriac). He's always smiling and (thank goodness) never feels like a creeper. Dr. Nitta definitely knows his stuff and even just by describing it is usually spot-on with what you've got. The only thing I ever really feel somewhat iffy about is the rate at which you go in and out of his office. Patients are in and out (which is a good thing, usually) but sometimes it does feel a little fast.

*Always on "vacation" *Never takes the time to really know…read morewhat's going on with you *Never gives any useful advice *NEVER FOLLOWS UP I've been a patient since I was kid and growing up I never liked the way Dr. Nitta conducted his visit it's like your in and out in 5 minutes and he doesn't even do a full on check up to see how things are. The nurses at the front desk are nice and have always been nice it's just this doctor like I don't know if he knows what he's doing or if he just simply doesn't care about people and it's sad because most if not all doctors are just in it for the business and not in it to too really take your health seriously and help you find out the best treatment/cure for whatever health condition you have. I'm tired of hearing "your okay" or "you'll be fine" like I'm not okay my body doesn't feel fine I'm in pain, I'm sick and what are you doing about it?? NOTHING.

Dr. Pyo and his team are truly exceptional. Dr. Pyo is incredibly knowledgeable, takes the time to…read moreanswer questions thoroughly, and makes you feel confident that you're receiving the highest level of care. One of the things that impressed me most is how respectful they are of their patients' time. Appointments are run with remarkable efficiency, and they've even seen me ahead of schedule on multiple occasions (something that feels almost unheard of at most doctor's offices). Despite being so efficient, I never felt rushed. Every visit has been organized, attentive, and personalized. It's clear that Dr. Pyo has built a team that genuinely cares about their patients and works seamlessly together to provide an outstanding experience. I highly recommend this practice to anyone looking for compassionate, knowledgeable, and efficient care.

Amazing office, doctor, and clinic staff. The moment you…read morewalk in, you're provided with top notch care. The office is always clean and welcoming. Highly recommend if you're looking for a primary care physician!

I've had nothing but good experiences with this office. I had bunion surgery here a few weeks ago…read more Prior to that I've had check-ins to make sure everything was a go before my surgery. Right before the surgery, dr. Keplinger, the anesthesiologist, and the general nurse were so accomodating and so understanding about my fear of needles. They were kind and told me exactly what i should expect. The recovery and follow up appointments have been great as well. Though, sometimes it takes time for her staff to call back with answers to questions, they eventually call back. They were great about getting in touch with my employer about sdi benefits. It was quick and i didn't have to do much. Very impressed with dr. Keplinger and her team!

This hospital somehow always gets my billing wrong and I am charged when I go in for an annual…read morewellness check that should be fully covered by my insurance. This has happened TWICE with no effort to correct it. I end up on the phone for hours trying to resolve and the staff there are no helpful. It has been the most frustrating experience and I would never ever recommend this to anyone. I have never had to pay extra for wellness exams at other hospitals but somehow always end up with a bill here due to coding errors which they do not bother to fix

This has been the worst medical experience I've ever had. I arrived for a scheduled appointment,…read moreMarch, only to be told it was canceled due to an insurance issue with Anthem--despite the fact that my coverage is active and paid through May. I've had a painful blister inside my eye for over two months, and the care team has referred me to three different ophthalmologists, none of whom accept Carelon, which is tied to my Anthem HMO plan. Each time I try to follow up, I'm met with long hold times, unreturned calls, or I'm outright hung up on. When I asked why I was being referred to a doctor in Alhambra when I live in Fullerton, I was met with hostility. I've remained polite throughout, only trying to advocate for my health, which seems to be treated as an afterthought. To date, no one has helped me find a provider who can actually see me, and my condition is worsening. It feels like there is something in my eye all the time--because there is--and I'm now left with no choice but to pay out of pocket for proper care. This lack of coordination and accountability is not just frustrating--it's dangerous. The same issues have happened with other referrals (gynecology, dermatology), where providers have told me they don't accept my plan. This has left me feeling abandoned by a system that is supposed to prioritize patient health. I will be switching insurance as soon as I'm able, and I sincerely hope others do not have to go through what I've experienced.

My grandpa has been a patient here for a few years, and he loves it. Dr. Dougherty is a fantastic…read moredoctor who has a heart for the elderly. His office staff is also very experienced. My grandpa comes here for his routine appointments and is always treated with care. This is in a large shopping center with plenty of parking. We are very lucky to have this office so close to home. The gym attached is also very nice.