Hands down one of the worst medical experiences I've ever had. From the moment I walked in, the energy in this office was tense and uncomfortable -- and it didn't take long to see why. The doctor was openly yelling at her staff in front of patients. Not correcting. Not guiding. YELLING. It was embarrassing to witness and completely unprofessional. If this is how she treats her own employees, imagine how little respect she has for patients. She herself was rude, dismissive, rushed, and cold. Zero bedside manner. No empathy. No patience. Just attitude. I felt like an inconvenience rather than a person seeking care. Watching someone berate their staff in a healthcare setting is a massive red flag. A doctor should create a calm, safe environment -- not a hostile one where everyone looks afraid to make a mistake. The poor staff clearly walk on eggshells, and it shows. Medical visits are stressful enough without having to sit in a room while someone throws tantrums and talks down to everyone around them. There are plenty of doctors out there who are professional, kind, and actually care about people. This is NOT one of them. Save yourself the frustration and anxiety. Don't come here. Go somewhere else. This doctor is awful, and this office is toxic. read more

Dr. Carnegie was truly the best doctor I could have asked for. When I was living in Downey in 2018, I was struggling with my mental health and needed a lot of support. She was there for me during some of the hardest times in my life and always showed compassion, patience, and understanding. Thanks to her support, I was able to get an emotional support dog, which made a huge difference in my healing and daily life. I truly love my dogs, and they continue to help me emotionally. I am so grateful for Dr. Carnegie and everything she did for me. If you're looking for a doctor who genuinely cares and supports her patients, I highly recommend her. Sorry, Kaiser is trash, no support. read more

Dr Carnegie has treated me for over 30 years and has done a great job. I have been a difficult patient at times with a complicated medical history. Despite it all, I am still working at 78 years old. Good office staff to back her up. read more

Dr. Carnegie and all of her staff are the greatest. I've always been treated professionally and have had the best of care always. Even been squeezed in when other patients cancelled last minute. I appreciate them very much for all they have done for me. Thanks again. Ernesto Martinez (Ernie) read more

I have been a patient of Dr. Carnegie for over 20 years. During my visits she takes her time, she listens and follows up in a timely matter. She never hesitates to order additional tests or refer me to a specialist, she's very proactive. read more

If I could give 0 stars I would. RUN from this place. I got to my appt at 10am and wasn't seen by the dr until 11:45 (new patient ) even though there were only 1 patient in front of me . How! She had an intern nurse and was scolding him in front of me which was literally so uncomfortable and unprofessional. The dr herself is rude and makes you feel stupid. I have NEVER been treated like this by healthcare professionals. The Dr only looked at my once (literally) and it was to give me a "are you stupid ?" Look . She was staring the computer the whole time rudely asked me "so anything else?" And literally kicked me out . read more

Unprofessional workers. Most if not all have a nasty attitude and bring that to the business. read more

My car unfortunately was vandalized in the parking lot, and I asked the businesses in the area if their cameras showed the parking lot. Was met with an extremely rude receptionist. (Female about 5'2", thin, long black/dark brown hair with blonde looking streaks, could not get her name). I asked her normal questions like does your camera show the parking lot, and if it does, can the footage be accessed. She wouldn't say. When I asked her if the person who is able to do that was there, she wouldn't tell me yes or no. I explained that I was asking what it would show, to see if it would be worth having a police officer come. She got someone else who came to speak with me and still..... they refused to say if the camera showed the whole lot. They just kept saying that it showed only their parking lot. I told them that I was parked in their parking lot, but towards the back. They both told me that they would not answer that question, and that a police officer would have to ask them. I said OK that's fine, is the person who has access to the video here today so that when the officer gets here, they will be able to get that footage? Again they wouldn't tell me yes or no if the footage could even be accessed when the police get here. Okay fine. I left. I guess I'll never know what happened to my car. Oh well. The female with the blonde streaks was unbelievably flippant towards me, she gave me the rudest attitude possible, threw her hands up at me multiple times, spoke to me in a way that was unbelievably rude and condescending; like I was some sort of idiot for even walking through the door. I just can't believe that someone working in a professional office would act that way, and also why would you treat someone who's just been a victim of a crime like that? Especially when you're working in a doctors office where you're supposedly a safe and kind environment? Not that they are responsible, but jeez, if she was like that to me, I can only imagine what she is like with their patients. Very sad. read more

I've had this doctor for years. Why? I don't know why. I just never switched to a new doctor. Until now. Finally. The staff sucks ass. They're rude. But I can be just as rude. When they wanna be rude to me, I'll do the same to those basic office girls. The doctor would be nice sometimes but can also be a rude ass. Don't bother going here. Don't even think about trying them out. read more

I was new to this doctor and came a half hour early (to fill out paperwork) and received no instructions when signing in, except that I signed the wrong sheet. Then I waited until everyone including people that came after me were helped. I've never had to wait 2 hours for an APPOINTMENT in my life. I was appalled that no one was concerned or tried to keep my business, until after they refunded my co-pay. Now I know why they charge the co-pay before the visit. By the way... I called yesterday to ask about why my card hasn't been credited and the girl hung up on me. RUDE, UN-PROFESSIONAL, UN-CARING. read more

This place is terrible. Wouldnt let a 95yr old woman renew her prescriptions over the phone. We get here and they say you have to come back in a few days. We come back in a few days (all while a 95yr old lady doesn't have her medication, that even legal?) for an "appointment" and we been waiting here for 2 hours lol. This place is a joke, something should be done about taking there license away. Go elsewhere read more

***LOOK AT THE HORRIBLE REVIEWS DATING BACK 7 YEARS AND NOTHING HAS CHANGED THATS THE FIRST RED FLAG PEOPLE***This place is honestly trash. Me and my mom would go there since it's close to home and it's in our insurance network but it's honestly not worth it. I chose to pay a $200 copay going to the ER or $40 going to urgent care rather than go there even if it's not severe. For one, they are booked out over a month and WONT call you back even if you are on the waitlist. The first time I came in I thought I was seeing Dr. Carnegie which is who I booked my appointment with. Instead I saw another doctor and she didn't do much to help me. I was set up for what I thought was an appointment to see my specialist for an ongoing problem that has hospitalized me multiple times and they scheduled me an OB appointment instead. Let's also not forget that they wouldn't refill my meds over the phone and also gave my mom THE WRONG meds that were making her extremely I'll and was off of work for 3 weeks due to it. Oh and the STAFF!!! THE WORST PART! Honestly I've had some nice NURSES help me but the front desk staff is trash, those girls should not be acting like that nor have an attitude with ANYONE especially when you don't give them an attitude. They ALWAYS have a rude demeanor whenever they answer the phone, or if you ask multiple questions, or even just at the office. Me and mother are going to be switching doctors because of the poor behavior these people have. I had high hopes but they literally are all TRASH. read more

I just left the office and let me tell you, TERRIBLE TERRIBLE CUSTOMER SERVICE! I walked up to the front desk, three girls standing there, looked at me, and then continued their conversation. No hi, welcome, sign in, how can I help you? It's like this every time I call and come in. Make sure you double check your scheduled appointment on the phone because every single time I come to this office they have me wrong on the computer. And then they answer with a attitude. Also you will be placed on hold for an hr. on the phone, If you don't call back. And lucky if they don't hang up on you. This review is a long time coming. I've given this office many chances to see if the customer care would improve. I even sent an email and personally spoke to Dr. Carnegie about how her staff treat her patience. It is clear to me that she does not care since nothing has changed. I see other reviews saying how they hear the Dr. treat her staff. I can see where it all actually stems from now. My first visit, I waited in the waiting room for over an hr. Patients coming in and out who's appointments were after mine. I finally get a room and waited another 45 min!!! They didn't let the dr. know I was in the room. I can hear the nurses talking about the patients in Spanish. They have terrible bed side manner. Dr. Carnegie, your business is only as good as your team. They are the face of your business. It seems to me you don't care about the well being of your patients. People go to you for answers and help. Today will be the last time I visit this doctor. I do not recommend going to this office. If I can give 0 stars I would. read more

Carnegie- Worst bedside manners, will not return calls and nurses are not willing to contact you when messages are left Front office staff - irresponsible, disrespectful and will hang up in you when you ask questions. Pearl, Office mgr- will take all the complains from the front office and will not do anything about a corrective action towards the staff A horrible experience- they all deserve zero stars read more

i have been with Dr Sherie Carnegie for 26 years and love the staff and always caring for me and my parents

Guess I'll be the first to review this doctors. i've been coming to this doctors for about a year now and just to be clear right away I will not be returning as of January 1, 2015. Every time I try to make an appointment I cannot get in with the doctor, however I have met with the physician assistant. That is usually because I'm going to the doctors because I'm in pain or really sick and need to see the doctors right away. When I go I go back to the rooms around my appointment time, and I had so issues with my insurance and the people at the doctors office were really helpful. Now why I give the office 2 stars is because every time I went I could hear all the nurses conversation and they were always loud and sometimes gossiping. Also the last time I went to this office my appointment was at 10:45 and I was taken back to my room close to that time but by 11:45 I still had not seen the doctors so I spent an hour waiting to see the doctor (Dr. Carnegie) and I had to leave without being helped because I had to go to work. That was so unprofessional and when I left they acted like they forgot I was in there. That was the final straw for me and I will not return to this office. read more

Dr. C is such a kind and respectful doctor . She is very knowledgeable and wise in explaining everything going on. I trust her work, which is most important when looking for a doctor. read more

I come here because it is close to where I live. I know they are busy, but the doctor is very knowledgeable, especially since I have problems with my sugar and iron levels, as well as a history of ear infections. I would recommend to get a morning Appontment and get there a little early. They are pretty good a scheduling toy quickly, especially if you need a follow up after an urgent care or emergency room visit. I have been here for ear wax removal, pneumonia,ear infections, blood results, Pap smear, and general physical. Overall, the doctor understands the working women, which I appreciate and I have only seen 1 physician and she seemed nice. I see a lot of the comments say that the staff are busy and rude. I haven't experienced that, however I have been on hold for a while before. I do always get a call back. Hope this helps. read more

I absolutely LOVE this office! Everyone is so helpful and kind. Dr C always takes her time to explain results and gets to the root of an issue. Her NP is also FABULOUS! I have been a patient for years as well as my now adult sons and we aee very happy. read more

The PA was very helpful during my physical. I thought I had found the right place. The staff was limited an rude. I didn't get my lab results until I called them a month later. I had a brest exam and they didn't even bother to call until I called them a week after the lab Expressed it will be ready. When I did the young lady limited in her knowledge, was rude when I wanted further information an tried to give attitude because she ASSUMED I had gotten my brest exam results. It was disappointing. This office needs to be reminded about the Patients health is in their hands, and better customer service is necessary!!!! Terrible. read more

I called before I walked in to make an appointment and the receptionist was politely helpful in setting one up for me. The office had amazing service at the front desk with a wait time that was no longer than ten mins. I was very pleased with their easy process when submitting lab results. Jen Virtudes did a great job in explaining my result and describing my health level. Will be returning next year thank you Dr. Sherie L. Carnegie and staff! read more

I met with Dr. Carnegie on only one occasion. The next time I had an appointment I met with a PA. I made a follow up appointment through telehealth due to Covid. I explained to the receptionist that I might have to cancel due to my work schedule and it had taken a month to get this appointment. She said they would not charge me for the cancellation. The day of my appointment, My employer told me we were having a meeting at the hour of my appointment...six hours away. I called and cancelled. I then received a bill for cancelling two appointments. I only had one, and it took me over a month to get. In addition, I was billed for medical supplies. I called and complained. What medical supplies? This was an-over-the-phone exam. Were they charging for using their telephone? I told them the charges for medical supplies were fraudulent and the individual handling the billing said she would remove the second charge and the charge for medical supplies. I subsequently developed an infection and requested an appointment since she is my primary physician. I get these infections infrequently and they are usually treated with the same antibiotic. My prior physician would call the pharmacy and order the medicine from the pharmacy when I called him. Dr. Carnegie said they had no appointments for weeks and I could either wait or go to urgent care. I told her I was very sick with this infection and I needed my antibiotics or I would get worse. I couldn't wait weeks. Her receptionist said they wouldn't order my medicine over the phone from the pharmacy and it was my problem. She then hung up. Since I didn't learn my lesson, and she was designated as my primary physician, I made an appointment after going to urgenet care. I arrived before my appointment and after waiting for thirty minutes I was taken to an examining room. I waited there for an hour and a half. Nobody came back to see me. It was stuffy in there and I was getting dizzy, plus I am hypoglycemic and I need to eat since I had been waiting for two hours. I walked out and the medical assistants were sitting and talking, not even acknowledging that I was there. I finally asked when I would be seen and I was told there were four patients ahead of me. I asked if I was going to be there until eight o'clock, and the medical assistant said "could be." She rudely told me that the PA was always running behind and she was "slow." I could not see waiting another two hours feeling like I was going to faint, and ill with an infection, in that stuffy room to see....not the doctor, but a PA. I left without getting my medication refill which I still need. This doctor will not refill any of your medication over the phone. Apparently because she cannot charge for the office visit. There is no consideration for the patient or their health. I won't be going back. The place is run like a third world clinic. The County Hospital doesn't keep their patients waiting as long as this and you get to see an M.D. So, I lost time from work, didn't see a doctor, and didn't get my medicine refilled. After reading all of the reviews and my own personal experience I know I will not go back. read more

Wow! What can I say! It's like entering the Twilight Zone!! I give everyone chance after chance to prove themselves. So many screw ups, and then to be DISRESPECTED by the Dr. AND the nurse practioner is just mind boggling!! Yes, Im a fat old man on Medicare. But if you have a problem with something about me, talk to me about it! It's been like your boss creating a hostile work environment trying to get you to quit, but it's my Dr doing it!!! It's a very sad place! read more

Considering I work in the medical field, I am extremely critical of doctors. I would have to say Dr. Carnegie is one of the better ones. My first visit we sat and talked for what must have been about 45 minutes before she did any kind of examination. She got to know me before as a person before she treated me ad a patient. Where as most of today's Drs see their patients as a paycheck, and nothing less. As much as I hate Drs in general, I actually don't mind going to Dr. Carnegie. Her Staff is very helpful, and professional. I'd give more stars if I could. read more

My name is Martha BERNAL I have been going to Dr Carnegie for over 20 years since she started at Gallatin I think she is a very good doctor she has been great to me she knows my history if I feel something she tries to find the solution to my problem he staff always calls me with whatever the doctor finds on my blood test I have never had any negative situation from. Dr Sherrie Carnegie she is very thoughal and she is not going to give you medication that are not going to help you I have lots of trust in my doctor I would recommend her all my family goes to her read more

I've been going here for maybe 2 years now. Why I don't know.. never see the actual doctor. The staff is rude. You call and your on hold for more then 5 mins. Not recommended. read more

Honestly I was trying to give this dr a chance. My first visit back a couple of months ago I made and appointment with Dr. Carnegie (they verified it would be with her) since it was my FIRST VISIT! I was surprised to find out she was NOT going to see me once I was taken to the room. I didn't make a big fuzz I was taken care of and that's all that mattered to me. I'm not very picky. Today I called to make an appointment and the answering machine said "phone hrs are from 9-5pm it might have been 9:30am, it was 4:12 when I called so I figured I can ask for extra assistance. A lady answered my call (I honestly didn't even get her name because she upset me so much). I asked her if I can make an appointment she said the office closed early today no one is in the office (in a VERY RUDE tone). I asked if they were open on Saturday (Tomorrow). She said "no they will be open on Monday". As I was saying "ok th...." she HUNG UP ON ME!!! I WAS FREAKEN THANKING HER! I called back and asked "why did you hang up on me? That was very rude!" She responded with "I thought our conversation was over". REALLY? While I'm still talking?!!! This was enough for me! I'm currently looking for another dr. And after reading these reviews I'm SO HAPPY I AM! DO NOT WASTE YOUR TIME! read more

I've read the bad comments and I have never experienced any of that with Dr. Carnegie or her staff. I've been a patient with her since 2007 I go every three months. Dr. Carnegie and her staff have always been so nice to me, they remind me of my appointments, they will call me if I'm on the cancellation list, and they get back to me the same day if I have a question for her. And defensive of her staff; they're busy! They have to make appointments, check insurance verification, submit and receive prior authorizations and at the same time check patients in and out. Some of these comments are ridiculous, I'm pretty sure you have bigger problems in your life than to attack a doctors office because you had to wait on the phone for five minutes. Dr. Carnegie is amazing, she's right about everything that I ask regarding my health. She will get on you if you haven't done your mammogram or bloodwork because she wants to make sure everything's OK. She would pressure me all the time to get a mammogram, and I would say OK OK..She wasn't getting paid for that, she kept telling me to do it because she cares, and that equals a great doctor. In this life you get what you put out. I will always go to Dr. Carnegie until she retires. Im a surgeon assistant so I have seen it all with the way doctors treat their patients. Some are amazing and some Aren't! A few years ago I became ill with really bad bronchitis and laryngitis. It would've been so easy for me to just walk down the hallway in the hospital I work in and ask one of the doctors to write a prescription for me. However I didn't; I rather pay my co-payment and go see Dr. Carnegie who I trust! read more

She is the greatest.... my Mother went to her and when I came back to Downey she became my Family doctor. That's been almost 20 years ago. Not only for me but also my husband which will be 80 this year. She has guided us through family loss but is still keeping us in health. Yes sometimes we might need to wait when we are there but what Doctor don't you have to wait! The gift is once she is there with you she listens and is responsive to all of our needs. read more

I'm in one of her rooms as we speak, and omg. She's awesome! She has amazing bed side manner, she's so patient and takes her time with you to make sure all of your concerns are are addressed. But her staff.... so rude. So unprofessional. From answering the phone, to taking your vitals. I used to be an MA, and have done their job and their etiquette is simply unacceptable. I've called to get results and was told that they were given to me from a "nurse." A Medical Assistant is NOT a nurse. It's so unethical to have someone with absolutely no expertise to provide abnormal results. Especially when the patient has questions and thinks they are speaking to a nurse only to realize that I was speaking to an MA. Seems ridiculous. read more

I've been coming here for 10 years and I'm disappointed because I have noticed a decline in customer service and a lack of communication. I visited during the first week of March because I had bronchitis. After I did the breathing treatment, I was still coughing so they ordered blood work for me and told me to come back in two weeks. I thought that I was supposed to return to Dr. Carnegie's office to get my blood drawn because that's where I went last year. I came back on March 20 and they told me that my appointment was actually for my results and I was supposed to go to Quest to get my blood drawn after leaving the doctor's office. I never said that I wanted to do it at Quest in the first place. Even if I already had my blood drawn, why would I come back to find out my results when I can do that over the phone? I ended up returning the next day to do my blood work. While waiting, I overheard another patient talking to one of the receptionists. The patient told her she called the day before and she was told that she could walk in, but the receptionist said she needed an appointment. The patient walked away frustrated and I could relate because I believe everyone at Dr. Carnegie's office needs to learn how to be on the same page. I also asked Dr. Carnegie to write an order for me so I could get a chest X-ray because I need it for employment reasons (I work in a school) and her office doesn't do X-rays. I decided to go to PIH in Whittier on March 25 because I've been there before. PIH told me that my doctor's office should have my results in two business days. I called Dr. Carnegie's office last Wednesday, March 27, but they said that they didn't have my results yet. I called Dr. Carnegie's office again on Thursday and was placed on hold for about 13 minutes before they hung up on me. I called again and was placed on hold for another 10-15 minutes. I spoke to a lady named Rachel and when she asked where I did my chest X-ray, I told her the PIH in Whittier. She kept insisting that I went to the PIH in Downey, but I repeated myself and said, "The PIH in Whittier on Washington Blvd." Rachel couldn't find my results and told me that she'll call the PIH in Downey, but I had to tell her one more time that I went to WHITTIER. She didn't apologize, but she said she would call me back later after contacting them. I didn't get a call back. I didn't even bother calling Dr. Carnegie's office on Friday because I had to pick up my mom from her work after I left work. I called again today because it's been a week and I thought they would have my results by now. I spoke with Monica from Dr. Carnegie's office and she told me they STILL don't have my results. She also said she would contact PIH in Whittier and call me back later today. I didn't receive another call. I contacted PIH and they told me that they faxed my results to my doctor's office LAST WEEK. I'm going directly to PIH to get a copy of my results because Dr. Carnegie's office needs to get it together. read more

Carnegie is soooo rude, my first encounter with her she had the worst attitude i have no clue what was bothering her neither do i care, but to treat your patients like shit is unacceptable, the day I went and had finally met her (every time i would try and set up an appt she's on vacation) was the absolute worst, I had the pleasure to meet her intern which she was a complete sweetheart and even to her intern she was being an ass with, I called this office a few days ago because I needed clearance for some dental work and I called at around maybe 11:30 the request was sent with URGENT I literally waited 4 hours for me to get the authorization back i was assed out on 2hours because they take their lunch from 12-2 I called several times to complain and get an Eta on my request & one of the girls whom completely threw the doctor under the bus which I'm not surprised if she might treat the staff like shit too she said "Dr.Carnegie doesn't review any paperwork until after she's had her meal" like are you kidding me?! After the paper clearly said URGENT this bitch is gonna take her sweet ass time to complete my request! Please do yourself a favor and seek professional doctor treatment elsewhere cause this lady is not worth it! read more

Has been my doctor for 18 years. Dr. Carnegie has been my doctor for 18 years. We have followed her from her first location then to her small office and now her current location. I remember when she just first got out of her residency. In fact I think we were one of her first patients! My husband first started going to her and then myself. Finally we had my son go. She is very thorough in her assessment and she is genuinely concerned. Over the past 18 years her practice has grown and she has acquired a lot more patients, but its nice to know not matter how busy she is, when she sees me, I fee she gives me all the attention. read more

This review is based on the staff & office manager. I've had nothing but the worse experience trying to get my mother proper, let alone mediocre care. The women up front prefer not to deal with someone of my magnitude, so they try to shut me up with a "we'll contact you when we are ready", or a "no, we don't do things that way" well, guess what! I don't walk away with any lingering questions that easy. I question the BS answers given & when these women can't answer them, I go above them. This DR office is a joke! Don't waste your time. read more

I do not recommend this place. even if you set up an appointment they take an extra 45minutes to 1 hr to call you. The staff is rude and they have an attitude. they charge you $15 for not showing up for your appointment but can't even apologize for not helping you at your scheduled appointment time. I've been coming here for quite some time now and time after time it keeps getting worse. I came here by recommendation but it seems like I will have to start looking for another practice that is a lot more responsible when it comes to their patients. read more

Carnegie Sherie DO - Family Practice Near Me - Downey, California

If there was an option to give no stars I would definitely do it. Every time I have come here I am seen by a different assistant. It seems as though I can never get a hold of the actual Doctor, which is quite unfortunate, but that is not my main issue with this place. From the moment you arrive you feel ignored. You'll go to the receptionist and she will not greet you with a "hello" or anything. Instead, she will continue to stare at her computer screen and not acknowledge you. When you're finally called back you will wait in the room for 1 hour or more to see the assistant. The nurses working there are incredibly rude and unprofessional towards the patients. When I was called into the room the nurse said nothing while she was checking BP and all. Instead she used hand signals as if she didn't want to communicate with me. They seem to have no knowledge of communication with patients. They can only communicate with each other. The least they can do is try to be polite. The two times I have seen Dr. Carnegie she was very professional and friendly. Unfortunately her staff stains her good name and the name of this clinic. read more

Bad service. Take so long to attend you. Looks like they don't really care about their jobs. Never going back!

Came for the first time and was very happy with all the staff and nurse practitioner.not a wait time at all.difinitly will stay ...thank you

I'm going to Dr Karagen for over 20 years last three years all she is a prescription writer I have terrible back but it's easier to get narcotics from her and I mean any narcotics offer her then going to a pain specialist so I've been going there but you never see her they screw up every kind of paperwork you could think of and we try to help them they think you're ignorant and do not even look or listen to you am going to a pain center now and have to see them once a mouth when she would write me four hard copies at a time so I didn't need to see her so offen for times a year instead of twelve times like the pain center if you need a doctor don't go to her if you need a prescription for anything that's the doctor for you she knows it's illegal to writing the prescription four at a time even her rent a doctor are too smart too do it they have her sign them if you're illness can get fixed with a piece of paper it's worth the money and time to see her but if am sick I go somewhere else a REAL DOCTOR NOT A HAND WRITING EXPERT as you can see I don't go too her any more and never will sometimes going four a year is not easier than 12 times a year the Dr. she wrote me for 14 pills a day and she had me on insulin that the other doctor took me OFF of eight of them and no insulin I feel so much better even my back is better less pain medication much happier if you care about your health do not see this Doctor dr. Carnegie I got blood work done at quest lab every four months but i guess she never reads the results cause she never changed my pills or dosage never ONE blood test with new doctor I feel so much better even my back is better less pain medication much happier if you care about your HEALTH PLEASE DON'T SEE DR CARNEGIE!!!!! read more

I am only giving this place one star because Dr. Carnegie is always polite and listens. I've been coming here for a few years and honestly up until this year it has been great. I had an encounter where I required the doctors immediate advice my important phone call was ignored and not checked until 2 days later, the Dr. later told me she suspended the person who is supposed to "check messages". This last time I contacted the office three times in regards to a medication prescribed by the Dr. that was non formulary (laments terms my insurance won't cover it) the third time I called someone kept picking up the line and slamming it down. While on my 23 minute wait someone kept constantly picking up the line and didn't address me or tell me to please hold when the line was finally picked up I wasn't even addressed with the customer service you would expect, common courtesy would be to tell someone "sorry for the long wait how may I assist you". Needless to say Dr. Carnegie you're great but your front office staff and back office nurses are rude and seem lazy. I highly doubt I will be going back to you and will start looking for a new pcp this week. read more