I've called multiple times for different reasons and have left plenty of voicemails, but they…read morerarely answer their phone and never seem to call back. Days go by without any response, and I've had to go in person just to find out what's going on. It's really frustrating because a doctor's office should be accessible to their patients. I've called at different times and on different days, and it honestly feels like their phones aren't even being monitored. It shouldn't be this difficult to get in contact with your doctor's office when you need help or have questions. You should be able to get a response in a reasonable amount of time, especially when it concerns your health.

Not only is she an amazing reputable physician, but she is full of passion, knowledge, wisdom and…read moredependable! I used to be with Kaiser for many years along with my children until I got to know Dr Linda Hsu's care by observing her in the medical field and getting feedback from not only her patients but also from staff in the hospitals, her colleagues and the community!!! I could not wait until it was time to enroll, and without hesitation, asked her to be my primary and my children's as well. It was the best decision I've made to know that someone truly cares about my well-being, physically, emotionally, mentally! She is a passionate woman who has so much love for mankind and dedicated to serve the community! She is a blessing!!! I also have to add that her staff in her office are very delightful and helpful!

Absolutely love Dr. Frischer. He's caring, concerned, listens, has a good sense of humor and makes…read moreone feel at ease. Even when I didn't have insurance I paid out of pocket because he's so great.

Dr. Frischer has ALWAYS been the Best Physician!! When he started his practice in Downey many years…read moreago at Gallatin Medical Group he was my father's Physician. Then he opened his Own Practice and became my Family Physician (all my adult children's Doctor as well.). Now, his daughter has been in this practice for several years as well. They have a couple of additional doctors on staff too. The office is organised and receptionist are courteous. I'm so glad we have them locally .

I have been a patient of Dr. Sim for approximately 30 years. I have no complaints. He is very…read moreintelligent and has always treated me with empathy and compassion. I have had several surgeries and he always orders the appropriate referrals for me. One time I needed a cardiac pre-op clearance for my surgery which was only a few days away and he then checked my insurance then got on his cell phone and called a cardiologist to personally talk with him and get me an appointment asap. Another time I had a cough which lasted for over 3months. I saw Dr. Sim and he diagnosed me and prescribed a cough medicine I had never tried before. My cough went away within 3 days. Dr Sim will always call me back with the results of my lab or X-ray results whether they are abnormal or normal. His assistant Virginia is very empathetic towards me and willing to call me back to confirm when a prescription is called in and renewed or not by my insurance. Kathy at the front desk knows my lab orders Dr Sim orders for me for my twice a year physical visits. Kathy was great when she fought for me on the phone with my insurance at the time when the insurance wanted me to find an in-network primary care physician instead of Dr Sim. She alerted my insurance at the time that I was Dr Sims patient for many years and it was my choice to switch physicians or not. I refused to switch physicians and remained a cash patient for physician visits rather than go elsewhere. Now that I am retired and will be on Medicare I plan on remaining with Dr Sim, Virginia and Kathy and their awesome service.

Dr. Sim is a kind, compassionate doctor. He took excellent…read morecare of my parents, who have since passed away. My mom lived fifteen years with Alzheimer's. She did go to a specialist, but towards the end, it was Dr.Sim who took care of her needs. Every time I go to see him, I thank him for the great care he took of my mom and my dad. My mom passed away in February 2025. As things got more difficult, I appreciated that my sister or I just had to call Dr. Sim, tell him what was going on, and he would call in an appropriate medication. I also need to add that he is my trusted physician. I have several medical issues. He has guided me to the correct specialist if it is something that he feels would be better cared for in that realm. When I had something that would not go away back in 2021, he was the first to tell me my symptoms sounded like Rhumationd Arthritis. I went to a specialist for autoimmune issues. The physician, after several tests, concluded the same thing. Dr. Sim is very intelligent. I am so glad that someone like him is nearby my home. My husband sees him. My oldest son sees him. We all know we are getting the best of care with him.

I have had many positive visits with Dr Golden, ive been very impressed by the time he spends…read morehelping you understand and explain what is happening. Office visits have always been very prompt without excessive wait times, I feel very positively about recommending him to friends and family.

Awesome Doctor, always very concern with his patients. His bedside manner is impeccable. He has a…read morelarge panel of patients, so it's a wait to get an appointment. He is very detail oriented!

Great Doctor and nurses, they fully listen to what you are feeling and give you the time too. Great…read moreexperience with this office, front desk also great customer service.

I was so stressed out there I was there to take care of you complete I've been here for so many…read moreyears and he always been there for me

Superb doctor!! His knowledge of modern medical practices is unbeatable. He takes the time to…read moreexplain everything, and you walk away feeling confident that you're in good hands.

Dr Leoni is hands down the best Doctor around. He cares about people and makes himself available…read moreto all of his patients. I sincerely appreciate the follow ups and concerns with my health.

I feel very blessed to have Dr. Daisy Guevara as my primary Doctor She is so caring and such an…read moreexcellent Doctor everytime I call her office with a problem She always calls me back and She has always been very pleasant and answers all my questions .I highly recommend her ,She is my Home base Doctor and I always have admired her bedside manners and all the wonderful care provided to her patients.I feel very honored and bless to be her patient.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

This has been and continues to be a disturbing and stressful experience. My mother, who has…read moredementia and is an active patient under Dr. Diana Hsu's care, was left without essential medications during a transition to a neurologist. Both neurology offices confirmed that providing a temporary refill is standard practice for primary care physicians in this situation. Despite this, Dr. Hsu refused to refill the prescriptions, stating it was outside her specialty--leaving her own patient without medication. We were forced to escalate through insurance and go to urgent care to obtain medications that are routinely managed in primary care. In addition, our experience with the office staff was extremely frustrating. We often encountered confusion around basic insurance and care coordination questions and had to repeatedly follow up ourselves to move things forward. This added unnecessary stress during an already difficult situation. For a vulnerable patient with dementia, this lack of continuity of care and coordination is extremely concerning and raises serious ethical concerns, as going without necessary medication places a dementia patient at risk. This experience raises serious concerns about the standard of care being provided, especially for vulnerable patients such as those with dementia, where continuity of care is critical. Due to the seriousness of this situation, we will be reporting this through appropriate regulatory channels. Patients should be aware of how situations like this may be handled. We are immediately seeking a primary care provider that ensures appropriate and consistent care moving forward.

Be wary. Huge misdiagnoses from Venugopal, and prescribing potent medication to a 1-year old. I…read morerecommend retiring Dr. Venugopal. My daughter had rashes through out her body, and without even looking in her mouth (key), he diagnosed her with chicken pox. Not only that, but he prescribed a high percentage of hydrocortisone ointment to use on her face. Thankfully we refused to give her the ointment after suspicion, and took her to the ER. It turns out, with a simple look in her mouth, it ended up being HFM (hands foot mouth) disorder. And the physician there told us not to use the dangerous dose of medication Dr Venugopal prescribed. I wouldn't recommend him. Sadly, the only two decent pediatric physicians in this network are him and Dr. Kato, and both have there concerning flaws. I'd rather pick Dr. Kato, who only prescribes antibiotics used in the 80s, than mr dangerous misdiagnoses. On a side note, Dr Venugopal's nurse is nice.

3rd location's a charm…read more.. One of my favorite and no hassle places is Minute Clinic, and I go there whenever I need to. Unfortunately, they closed at 5:30pm, and did not take me in for the reason of my visit today even though they stop seeing patients 15 mins before and I had arrived 30 mins prior to close. Oh well. I then went to my normal Pioneer Group urgent care location in Long Beach, and they had a sign on the door stating they were CLOSED... I experienced some issues with the security officer there also... Finally, I came to the Pioneer Group Downey location... they were open!! Thank goodness. You don't know how overjoyed I was. I signed in, everything was a breeze. They called my name after about 2 mins and I was SEEN by the doctor immediately. She gave me a prescription and I am on my way to wellness. After 3 hours of driving around to see the doctor, I'm so tired but relieved of my frustration. Thank you for the rapid turnaround. I didn't expect to be seen so quickly! I hope to be well and not have to return again.

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

WORST PLACE EVER!…read more The doctors and staff here are extremely unhelpful and the office seems completely disorganized. According to the front-desk staff member I spoke with today, they apparently do not have a biller at all or anyone available to verify insurance coverage for medications. So when a medication is not covered by your insurance, they simply tell you that it is not their fault and that it is not their responsibility to verify medication coverage with the pharmacy. As the patient, you are left calling the pharmacy and the clinic back and forth yourself, doing the work that I believe the medical office should be helping with. This is extremely frustrating and creates unnecessary delays for patients trying to obtain their medications. When you call the office, you may find that the doctor has already left by 3 PM, leaving nobody available to properly assist you. The front-desk woman even told me to call back at 5:30 PM, but the office actually closes at 5:00 PM. Yelp also says they are open until 6:00 PM, but nope--the office closes at 5:00 PM. Overall, my experience has been extremely frustrating, and highly poorly managed. This is also one of the only places where you apparently need a phone appointment just to get a prescription refill. It feels like they are making a simple refill process unnecessarily difficult and turning it into another appointment. Save yourself the headache and avoid this place if you can.