Excellent customer service, Sebastian was truly helpful and informative, helping me find…read morealternatives for a discontinued paper.

For the past two years I have really dived into photography and the developing process. That be…read moresaid I have placed orders on the wrong things, their customer service personally called me and explained that items didn't go together and referred me in the right direction. I love the Catalog I get with the different film options and am excited to get my creative juices flowing. Hopefully I will get down to the shop during the week when it's open but for now the shipping isn't too much. Great job! If I could I would give 10 stars!!! You're great!

Supporting the local business. Been eyeballing the new Sony A7 Mark V since it came out, but…read morewondering how I can afford it. Found out they do in-store credit for used camera gears. Round up my old Sony A6500V, a couple of its lens, a Sony RX, a Go Pro Hero 7, and a few other gears. Didn't want the hassle of dealing with EBay, OfferUp, or other market place. Plus I thought Anton gave reason prices on my gears compared to what they were going for on EBay. (My gears are used, but in good conditions). I was happy with final price my new Sony A7 Mark V after all the deductions. It's something I can live with. Sadly I had to pay taxes on the full price of the camera and not AFTER the deductions. There was nothing can done about that. Anton was cool and I'll definitely come back when I'm ready to trade in my Sony A7 Mark 3 and the Sony 24-70GM for the 2nd generation lens. Still out of my price range for this hobbyist. If you're professional or hobbyist like myself, or know someone who is, come and support your local business.

What a great place!! This is definately more than just a camera shop - it's a place where you…read moreactually learn. I didn't just buy a camera, I also discovered A LOT of useful add-ons and features I had no idea about . Anton was nice and professional! Thanks to him, I can now use my camera at 100% capacity. Amazing service, highly recommended!

5/5 shopping experience…read more The employee that helped me is named Leo. Service and selection is top notch as he gave me options and suggestions and he even threw a free wrist strap. I initially went to another spot but found out it the camera was 300 more than it was supposed to be. I found this place and the price was fair. again, a 5/5 for me.

After searching high and low I finally found the canon camera I was searching for here! Super fast…read moreservice and they were also helpful over the phone before I arrived. Price is fair, and the product was brand new. I was so happy to finally find the camera since it's been sold out everywhere else for the longest time! They also had other accessories/ items such as the memory card.

THANK YOU DEAN!!!!…read more A month ago, my Canon Gx7 mark III broke after 3 years, and I had no idea what was wrong with it. The touch screen stopped working and I couldn't focus on anything. I tried to get quotes from various camera repair shops around LA and no one could fix it. I was thinking about going to the Canon repair HQ in Costa Mesa, but they are only open on weekdays and I work in LA, I'm not gonna go all the way down to the OC. Then I found Dean! I read all the reviews about him and decided to take my camera to him. Dean was so nice and professional, he knew exactly what was wrong with my camera and how to fix it. It took about a month of repairs because he had to order new parts, and it's hard to come by because the camera became really popular over the last couple years. but I just got it back and it's like it's brand new! Worth whatever I paid for the repairs and avoiding having to buy a new camera! He only takes cash, but get your debit cards ready and go to the ATM, because he's totally worth it!!

Dean is the best! Best service ever. I just bought my Canon…read moreAE-1 program last week and tested the shutter to see if it sounded iffy or anything, a bit sluggish which I didn't think anything of and when it came to loading up a new roll my Advance lever got stuck I'm typically a DIY type of guy for repairs but I've never tinkered with a camera so I decided it was best to search for someone and I found Dean. Super easy to find his place and conveniently near my job too. His prices are very affordable and reasonable for his Knowledge! Now my new to me camera sounds even better than when I bought it.

Not sure who everyone is dealing with when they say they had bad customer service in their reviews…read more I just drove 40 minutes to finally check out Relics and I am very happy with my experience. I have been doing film photography for 5 years now and ready for a new camera, easy and lightweight for travel but still have that quality feel. Drake the owner knew exactly what I needed, showed me a few options, then showed me the photos the camera produced so I could see the quality each photo presented. Sure, I could have bought it online from eBay for maybe $50-100 cheaper, but I wanted that guidance and trust while also supporting a small business. It comes with a 6 month warranty in the event anything happens too! I will report back once I take it for a spin, but if you want to be valued and heard and time spent on making a decision on your next film camera I highly recommend Drake & Relics.

My friend and I sent our cameras to Relics Film Lab in July 2025, and we still have not received…read morethem back. Over the past year, we've received several explanations. Last winter, we were told they were waiting for parts from Japan. This spring, we were provided with a tracking number that never showed a shipment of our cameras. Later, we were told that the best way to reach them was through their online portal. Since then, they have stopped responding despite our repeated attempts to contact them. If you've had a similar experience--such as extended lack of communication, not receiving your camera back, or not receiving the products or services you paid for--please consider filing a consumer complaint with the California Department of Justice, Office of the Attorney General: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Filing a complaint is free. While it may not resolve an individual case on its own, multiple complaints can help the Attorney General identify patterns that may warrant further review. This has been especially heartbreaking for me because one of the cameras belongs to my late grandfather. I trusted Relics Film Lab with something that has tremendous sentimental value. At this point, I simply want my camera returned and my money refunded. If you've had a similar experience, I encourage you to file a complaint and share your experience. If you've already filed or have been able to recover your camera, I'd appreciate hearing what happened.

I am by no means a professional photographer, however, I can say that everyone at Rewind is a…read moreprofessional! From helping me when my roll got stuck in my Canon Pro Shot (like I said, not a professional!), to answering my questions about film development, the team always has time for me. AND, of course, my 35 mm color scans look gorgeous every time. They have even developed and scanned a few old disposable cameras, saving old memories! Their turnaround time is so so fast. Above all else, they truly care about their customers and their film. Best film processing place in OC!!

I've been getting into film photography and taking pictures of my family just for fun and I…read moreresearched different film lamps and rewind film lab came so highly recommended in the reviews are amazing and every single time. My photos have come out so gorgeous! All of the workers there are so incredibly kind and are willing to help explain any questions I have regarding film. I keep coming back to them and will continue to do so. They are the best.

Placed an order with this company on Instagram. Super quick and easy process, order took maybe two…read moredays to complete. Great price, easy payment link. Location was a little tricky to find because of parking, had to do street parking. Not sure if the meters were working, but I just ran in and out briefly. Love the final outcome, most definitely will be back.

I have gone here countless times and always defended it when people told me they stopped going…read moreafter negative experiences. It keeps getting worse and the customer service is atrocious. Every time you ask about why their services take a week plus they have excuses galore but never any understanding or kindness extended. Their excuses ring hollow to try to make up for incompetence.

This is the first report on Authorized Camera Repair (ACR) so it should be written without…read moreprejudice or malice. Let me start by setting the background: After going to Simon's Camera and being told that my fairly new SLR needed to be shipped back to the manufacturer for repair I started looking at other shops because this didn't sound correct. I called ACR and was given a chatty direct explanation of how the system works: Most Camera shops do not do their own repairs - they send them out and mark up their vendor's work. According to the gentlemen at the counter many local stores send cameras to him. So I went to Simon's, got my camera, took it ACR and paid the $10 fee to take a look. Side note: Simon's had tried to charge me $20 just for shipping! After having the camera for only 2 days i called the shop and was told after running extensive tests there was nothing wrong with my camera (works perfect) no extra charge would be assessed - I can only imagine had Simon's serviced my camera it would have been "a major part" at 100 bucks + labor. This store is honest and knows its stuff. Go there if your camera is broken. Having said that (Curb your Enthusiasm reference), the gentlemen working there needs some serious customer service training. It's probably his establishment and he has been tucked away there for years but he is quick tempered and forceful with his verbal transactions often cutting the customer off and speaking to them in an unknowingly condescending way. Which, I guess, sometimes is all find and dandy if you just want it done right. ACR is recommended, bring your thick skin. JG

I'd like to start off saying that the repair shop is not on site and its cash only.The shop is at…read morea seperate location so if you decide not to get your gear repaired you'd have to wait a few days before u can get it back. I thought that detail was important enough to be mentioned first. Anyway, I brought 2 flashes over for repair on Friday(11-13). Tom was about to close shop but he was nice enough to wait for me to bring my gear in. Tom is very pleasant, very chatty. Paid $10 cash for each flash to get his tech to look at it. Great start, was definitely seeing where his high ratings were coming from. He asked me to call him wednesday the following week(11-16). Called wednesday, gave him my ticket number and he said hey, one flash is repairable - $84 - and he'll have his guy take the parts out of the 2nd flash to get it to work. I say thats fine, kindly have his guy put the 2nd flash together so i wont have a bag of flash "parts". I was thinking maybe i can bring the 2nd flash somewhere else and get them to repair it and i dont think anyone will want to repair a "bag of flash parts" . He said it would be double labor , if his guy had to put it back together. In my head im going. $84+$20=$104 and ill end up with one working flash and a "bag of flash parts". I decide to just not get them repaired there so i ask him to just have his guy put the flashes back the way they were, and ill get them repaired elsewhere. He's like ok, but i wont get the flashes back until Friday (11-18). fine. A few minutes later he calls saying hey... I talked to the guy and he says he'll try to put it back together. At this point im already a bit agitated but I give him credit for going the extra mile. I give him the go ahead to just fix the flash and get it over with. He tells me to call Tuesday(11-22) At this point i hop online, buy an SB-600 off craigslist for $150bucks, and get my instant gratification. So. $104 for a repaired flash using parts from my 2nd flash and over 2 weeks of waiting... or $150 of instant gratification ($200-$250 for a brand new one that you get in 3-5 business days). You be the judge. He certainly gets points for being a good businessman, just isn't practical for my particular situation. I'd love to give him a high mark but im just not happy with the all in all experience.Of course, this may be a totally different story if he was repairing a $5000 camera body for a few hundred bucks. UPDATE: March 03, 2012 So the repaired flash stopped working again with the exact same symptoms. Turns out that the fix was a $7 Flash tube replacement from Nikon and about 30mins-1 hour of soldering. His tech who took the flash apart previously also did a bang-up job of putting it back together. he actually melted some mounts trying to get to one end of the flash tube and the rubber bands holding the tube and the wires werent properly guided back cleanly. The tech also apparently "didnt have enough time" to put the 2nd flash together so i found loose parts and screws in it when I took it apart to move the flash tube