Alex gave our company a big headache.
Here's what happened:
9/7: He took measurements and photos of the patio door. We agreed to take time to research the door.
9/8-9/11: I did my own research to find a replacement patio door. He NEVER contacted me during this time.
9/13: I found the patio door and contacted him right away. He did not return my call.
9/14: I called him for the second time. Again, the day ended without a return call.
9/15: I called him again for the third time. This time I told him to expect a negative review if he still ignored my calls. Miraculously 3 hours later, he texted me. We agreed for him to confirm the measurements and check the local big box store to see if their patio doors would fit on Monday, 9/19.
9/19: He arrived to remeasure the old door again, went to the store to check, and told me he found a good fit, but that I would have to wait until tomorrow for the installation because he did not have his tools. We agreed to meet the following day. He even informed my client - the door he's repairing was for a client of ours - that he'll be back in the morning.
9/20:
8:07AM: He said, "Is the door there? If so on my way now"
8:08AM: Then, "Still gettin tools together but omw if so. :)"
8:36AM: "Ok havent heard from ya about door so gonna work on something else."
8:45AM: I saw his texts and responded, "I ordered the door"
8:46AM: I added, "You just gotta pick it up"
NO RESPONSE.
8:56AM: I called him. He did not answer, nor call back.
9:00AM - 4:33PM: From this span of time, I called him dozens of times from both his phone numbers. I even texted him demanding he honor his commitment to us. No response.
10:55AM: My client emailed me that he took time off work so he could work on the door.
We wasted days of productivity trying to work with Alex. Despite having two phones, he is unreachable. His integrity is questionable. You don't tell your client one thing and then do another. Please don't let his soft spoken words fool you. As of today, 9/22, he hasn't responded to our texts (his preferred mode of communication, I must add), and hasn't returned our down payment, which he offered to return if he could not complete this project. We will definitely not use him ever again. And if you are reading this, contemplating on hiring Alex, you are better off running away and doing it yourself. read more