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    Dow Heating & Air Conditioning

    5.0 (1 review)

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    6 years ago

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    Action Mechanical Services

    Action Mechanical Services

    (40 reviews)

    DONOT RECOMMEND USING THIS COMPANY...they wanted to charge me for something that was not wrong with…read moremy plumbing. I had 2 other companies come out and both of them gave a diagnosis that was the same but different from Action Mechanical. They tried to get me out of extra money that was not necessary. The owner when talking to him was rude and hung up the phone. If I could give a score it would be less than Zero.

    DON'T USE THIS COMPANY THEY ARE A FARCE. I would have rated…read morethis company zero only there was no option to give a zero star. On July 19th I called my home warranty company and requested service on my central air telling them that it had been making a loud clanking noise and now humming loudly and finally stopped working. They set me up with Action Mechanical and told me I would receive a call back on Monday. I did not receive a call I ended up having to call them. I explained that I had health conditions and that it was important that I get this fixed and they didn't have anybody to send until Wednesday the 23rd. Jeremy showed up on the 23rd and stated that he flipped the switch and it came on after he change the air filter and sprayed the unit off. I told him the unit has been sprayed off two weeks prior and the filter had been changed 6 weeks prior. He told me that's all he could do that it was working. Granted it's been about 100° out so I expected the AC to take a while to cool down. It took over 12 hours to go from 89° to 72° and that was overnight. I was excited when I woke up and it was 72°. As the day went on the temperature continued to climb I chalked that up to the fact that it was over 100° outside so I didn't make a call. When I woke up the next morning it was 78 degrees in the house. I immediately called and spoke with the ever so professional Lexi who stated she can't send anybody out until Tuesday I told her that was unacceptable she finally gave in and said she could send somebody Monday. Now mind you when Jeremy left Wednesday he told me that if it's stopped working to call back and the boss would come out. So when I talked to Lexie Friday morning and let her know that it had gone back out again and I expected to talk to the boss she said sure enough she'd have the boss call me. Didn't hear a word from him. Jeremy shows up Monday late in the afternoon he takes his time out there at the AC unit comes in and tells me it's the fan motor. He said they would have to get one ordered and it would be shipped on the truck in the morning to the office it will be unloaded and somebody would be out the next morning to install. I asked for confirmation he said unless the truck carrying the part fell in the river it would be there. I waited till about 11:00 in the morning Tuesday morning, I hadn't heard anything or seen anyone so I called. When I talked with Lexie she said oh did Jeremy say we have the part and he's installing it I told her no he said that you guys were going to have the part in stock today and that somebody would be out to put it in today. Her comment to me was if we have the parts the earliest we have would be August 8th another 10 days later, that would be a total of 20 days from when I put in my first request for service. That is so very unacceptable. I got on the phone with my home warranty company and told them I do not want to work with this company any longer I've explained to them numerous times I have health issues and their dilly-dallying around and not being straight up honest about what's going on. So they set me up with another contractor who I highly recommend. Walker Heating and Cooling out of St Louis. Mr Walker was here for less than 2 hours diagnosed the problem had the part in stock on his truck and repaired it. Jeremy from Action was here probably 2 hours each time he was here and I still was sitting without AC. I don't recommend this company at all if you're using a home warranty for their services. I don't even recommend them at all because they were very unprofessional not being honest about what was going to happen and not caring about my health.

    Archway Cooling & Heating

    Archway Cooling & Heating

    (6 reviews)

    Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

    They installed a new home air conditioning unit while providing excellent service at a good price.read more

    Dow Heating & Air Conditioning - hvac - Updated May 2026

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