I'd like to acknowledge that the owner, Nick, truly saved the day. When you want a job done right…read morethe first time--without upselling or unnecessary extras--Nick is the person to call. He is knowledgeable, efficient, and highly professional. The next-day appointment was a major plus, and the work was completed quickly and thoroughly. Just like that, my home and family were back to normal. Highly recommend

Nick was great, friendly, very honest, came when he said he would and did a great job. he saved us…read moreof money, he installed a heat pump and somehow transformed it to work with our existing furnace! He cleaned up after him self and did the job quick! We would definitely recommend his company!

They were contacted through my home warrant. I had a leak from my water heater. They came out to…read morelook at it and gave my home warranty and estimate to replace it. I gave the go ahead and was told by the home warranty to contact them to make an appointment. I called for a week straight during their hours of operation it always go to a voicemail and they have not responded back. I even contacted the home warranty company again and they tried contacting them as well And still no response

DON'T USE THIS COMPANY THEY ARE A FARCE. I would have rated…read morethis company zero only there was no option to give a zero star. On July 19th I called my home warranty company and requested service on my central air telling them that it had been making a loud clanking noise and now humming loudly and finally stopped working. They set me up with Action Mechanical and told me I would receive a call back on Monday. I did not receive a call I ended up having to call them. I explained that I had health conditions and that it was important that I get this fixed and they didn't have anybody to send until Wednesday the 23rd. Jeremy showed up on the 23rd and stated that he flipped the switch and it came on after he change the air filter and sprayed the unit off. I told him the unit has been sprayed off two weeks prior and the filter had been changed 6 weeks prior. He told me that's all he could do that it was working. Granted it's been about 100° out so I expected the AC to take a while to cool down. It took over 12 hours to go from 89° to 72° and that was overnight. I was excited when I woke up and it was 72°. As the day went on the temperature continued to climb I chalked that up to the fact that it was over 100° outside so I didn't make a call. When I woke up the next morning it was 78 degrees in the house. I immediately called and spoke with the ever so professional Lexi who stated she can't send anybody out until Tuesday I told her that was unacceptable she finally gave in and said she could send somebody Monday. Now mind you when Jeremy left Wednesday he told me that if it's stopped working to call back and the boss would come out. So when I talked to Lexie Friday morning and let her know that it had gone back out again and I expected to talk to the boss she said sure enough she'd have the boss call me. Didn't hear a word from him. Jeremy shows up Monday late in the afternoon he takes his time out there at the AC unit comes in and tells me it's the fan motor. He said they would have to get one ordered and it would be shipped on the truck in the morning to the office it will be unloaded and somebody would be out the next morning to install. I asked for confirmation he said unless the truck carrying the part fell in the river it would be there. I waited till about 11:00 in the morning Tuesday morning, I hadn't heard anything or seen anyone so I called. When I talked with Lexie she said oh did Jeremy say we have the part and he's installing it I told her no he said that you guys were going to have the part in stock today and that somebody would be out to put it in today. Her comment to me was if we have the parts the earliest we have would be August 8th another 10 days later, that would be a total of 20 days from when I put in my first request for service. That is so very unacceptable. I got on the phone with my home warranty company and told them I do not want to work with this company any longer I've explained to them numerous times I have health issues and their dilly-dallying around and not being straight up honest about what's going on. So they set me up with another contractor who I highly recommend. Walker Heating and Cooling out of St Louis. Mr Walker was here for less than 2 hours diagnosed the problem had the part in stock on his truck and repaired it. Jeremy from Action was here probably 2 hours each time he was here and I still was sitting without AC. I don't recommend this company at all if you're using a home warranty for their services. I don't even recommend them at all because they were very unprofessional not being honest about what was going to happen and not caring about my health.

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

We woke up to only cold air blowing from our furnace this morning. The gentleman from Inman in…read moreIllinois came to my house within 1 hour, and because he only had to reattach a loose wire, he did not charge me at all! I was very impressed and would recommend this company to anyone. They are honest and professional. He serviced our furnace at our previous house also and we were very pleased.

DO NOT USE HERITAGE HEATING AND COOLING!! IF you could put zero stars, i would. they wont answer…read morethe phone or call you back, won't respond to texts. He came out and speed diagnosed what was wrong, put on the new part and surprise, that didnt fix it. more looking around, decided it was as control board and he would have to find one. A week passed and as of Thursday At 5:30pm, no part but he would send me the tracking number. Didn't receive it. Friday at 7:19am, I receive a text that he will be out between 3-5pm. He arrives, spent about 15minutes and comes to the front door and asks if I've got cool air. I couldn't feel any coming out but he is taller than me and reaches up and says, yeah it's cooling off. Then he high tails it out of here. I'm in the kitchen which we put a window ac in during all this so I assume it's cooling down. My husband comes in and walks into the living room and says it's hot in here. The thermostat showed it hadn't cooled off any. I immediately texted him, no response. I went on line to my home warranty company and reported it, which showed it as a recall. Saturday morning I contacted the home warranty company and they called the contractor. He told them it would be the next Friday before he could get back here. I told them it was unacceptable. By Monday, I did not receive any confirmation from the tech's system that even have an appt so I called home warranty again. While I am talking with them and not getting any where, my husband comes in and hears what's going on and says I will go outside and see if he even replaced the part. He comes back in with pictures. The part has not been replaced, there are still cobwebs that are undisturbed on the screws and the exterior panel has not even been completely put back on. Home Warranty company is reviewing the pictures and looking for someone else that can get out here asap.

4 Stars**** Heritage Heating and Cooling came out to check a…read moreproblem, but my service slipped through the cracks. Once the owner realized what happened, he immediately stepped in, got it resolved, and made things right. Mistakes happen, but they handled it well -- I'd use them again.

Having an air conditioner break is never fun: it's a substantial unexpected expense and usually…read morecomes at a time where the need for cooling and humidity reduction is the greatest. Also, it's a substantial expense! That said, what should a person expect? If a repair job by a handyman is selected, then one gets what one pays for. If a person opts in favor of an established company selling quality products, the expectation it that a job should be done professionally and in a reasonable time-frame, and that the customer should feel good about both the hardware quality and workmanship. Describing the expectation is important because BELOMAN exceeded it in almost every regard. 1) They use Carrier systems, which was the brand of condenser I replaced. Not only are the new units much nicer (despite not being top-of-the-line or anything fancy), but the coil inside my house is MUCH nicer. The original home manufacturer used a generic coil on the inside, which is the only kind I'd ever seen, so the complete Carrier system was nicer than my expectations. 2) When they arrived to do the install, there were two complications: that the unit wouldn't fit on the house-bracket (so it needed the ground plate) and that the nice inside coil was a bit wider and needed custom transitions to fit properly. No problem for BELOMAN! They had the common base on-hand, and metal workers took measurements, coming back from their shop with perfectly sized adapters to complete the professional installation. 3) My home has two furnaces, so I was quoted two days to complete the installation (two A/Cs onto existing furnaces). Additionally, I was informed that the personnel could not complete the outdoor soldering and electrical work if there were thunderstorms. Knowing that storms were predicted for the second installation day, two extra people arrived in the morning to accelerate the installation! This all-hands-on-deck approach (including someone who I overheard mentioning that he could only help for an hour before he had to be at another appointment) was truly exceptional. I'm sure don't always have capacity to do that, but to know that they will when they can. 4) As my air conditioning was failing, I had researched many methods to try and keep my house cooler. This left me with several questions about how best to use the new system moving forward. They took ample time to answer them and look at various ducts about which I had questions. They did not, at any point, seem rushed or bothered by taking the time to help me. In addition, they provided thoughtful responses that made me appreciate their time and knowledge (and they still finished ahead of schedule)! 5) The person who came to the house also did a great job listening to my needs and designing a solution that would accommodate. 6) On top of all this, they were genuinely nice people. They were mindful of my dog when coming in and out of the house (petting him even), and even asked about the project I was working on in my garage. Together, all this made me feel that the whole team really was invested in me, my home, and of course my air conditioning. I don't know if there's anything else they could have done to make the experience more enjoyable. I would recommend them to anyone who wants a quality job, done right, the first time, by great professionals.

Came to home and 'fixed' a leaking hose spigot. Used my tools and my parts, then told me after he…read morefinished and got a check he wouldn't warranty the work. Now I'm stuck with a still leaky house spigot that even when turned on doesn't produce flow. I called about the bill and was told the manager had left for the day but would call me back. No call but they made sure to cash my check. Avoid these guys like the plague.

Free estimates! Need I say more?…read more Okay, I will. We had a different company that we used for many years and were even members of their club. They started to go down hill and tried to sell us on everything we didn't need. So we called Tiger! They came out and diagnosed our cooling issue and were not trying to oversell. I felt they were honest and got the job done. I saved about 5k by using Tiger. I had them come out for a clog a few months later. They couldn't find an issue and felt the Draino I used did the trick. No charge .

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

This was a good family business that was passed down through the family and they are living off the…read morereputation Bob built. I thought after renting a house from the business we would use them to fix the AC unit at our first home. We were very disappointed with the service. We spent thousands of dollars and we were never going to use them again. After nearly 15 years we gave away 1 more try. This is what we got

Fantastic Service. Installed a new AC unit in my restaurant. 95 degrees outside, 76 degrees in my…read morekitchen. Very fair price and quick turnaround time for installation once I decided to go with them. Very friendly and knowledgeable. Thank You.

I was gifted a home I looked on the equipment outside it was 30 years old. It read Mcginnis guess…read morewho I called Mcginnis. 2 days in and out. Quality work!!!! Call Mcginnis

If we could give Ehret a higher rating, we would because this company is reliable, honest,…read morethorough, and very helpful. We actually have been using them for quite a few years now, and they have never failed to come through for us. If ever we encountered a difficulty, they "bent over backwards" to accommodate our request and fix whatever was needed. We don't look elsewhere anymore, whether the job is large or small.

Devin was great. Showed up in the time window, diagnosed the problem, fixed the problem, and didn't…read moretry to up sell us anything. Issue with our A/C