We have had our water conditioning system for more than 6 months and we love it. We got the drinking water filtration unit and our water tastes so clean and pure. Their service is second to none. I can call/text Steve who is not just a salesman, he is always prompt with an answer or a solution. If they come to your house for anything they are courteous and professional and get the job done right!. We completely recommend Douglas Water Conditioning! read more

My goto for salt for my house both for the softener and to deal with my angled drive way. Pleasant and attentive people. Highly recommend.

I've ordered softener salt deliveries from them for several years now. I have nothing but praise for their delivery and service! The young men that deliver are friendly and polite, and I especially appreciate that they open the bags and fill my softener! read more

Fair prices and friendly, honest staff! Will definitely be back for all of our water needs!

We just had an excellent experience with Douglas Water Conditioning. Allison showed us all of our options to improve our water conditioning system from our 17 year old system that was not operating correctly. We chose the system that is hooked up to our WiFi and a phone app that allows us to keep track of what is happening with our water usage when we are traveling. We will know if there are any leaks or running toilets. Joe installed our new system and a new Reverse Osmosis system that we also decided to install. He showed us how to use and maintain the systems. We were very impressed with his knowledge and professionalism. We highly recommend Douglas Water Conditioning. read more

Purchased water softener and reverse osmosis. Salesperson answered all my questions. Installers were neat, polite, answered my questions and showed me everything I needed to know. When the reverse osmosis system was installed the service person my space underneath my sink and made everything fit so nicely so I did not lose any storage space. Love the water now, love the service and it was a good value for the money. Beverly W. read more

Jason Smith responded to my first inquiry about Ecowater reverse osmosis system. In 2021, after a conversation with him they sent a technician who installed it in our home. Now, we get purified water in the kitchen. The technician was very considerate (he wanted to make sure not to wake up our newborn) and cleaned up after he was done. I didn't feel like he rushed through and explained things clearly to us. I drop by their office to buy new filters every year. Through the whole process, I was explained things clearly and wasn't bombarded to get things I didn't need. So, yeah, after a few years of working with them, I would highly recommend them. read more

We have been using Douglas Water Conditioning for over 20 years and have never been disappointed! They recently installed a new iron filter and did an amazing job! No more iron stains anywhere! They are very nice, professional and timely. Highly recommend! read more

Douglas Water had always been my go-to place for water softener salt. Needed to replace a pre-filter and got a prompt and reasonable quote. Install was smooth and easy and all is working well. Polite and professional from quote to install. read more

Douglas Water Conditioning now provides plumbing services so I availed myself of one of their learned plumbers who came over and installed a laundry tub in my basement. It was very fast and during the job Wes the plumber, explained everything and was very professional. I'm very happy with the service I received from Douglas Water Conditioning. read more

I've been renting a softener for 20 years. I recently had a problem and I got the best and fastest service from Justin. He is very knowledgeable and explained everything and is getting us a new tank. Thanks Justin for great customer service read more

Absolute worst customer service ever. I have been a customer for a few years. Two months in a row, I received 5 gallon containers that were frozen solid. Last month one container busted open in my garage, causing water to go everywhere. This month, I received 4 containers that were frozen solid. It took 24 hours for 1 of them to defrost. Keep in mind, I had to bring it inside and had water all over my floors. When I called and asked for a manager, they said someone would call me back the next morning. I called back at noon and the manager was "at lunch". The manager finally contacted me after 4 pm and began harassing me over the phone. I wanted to let him know that I never would have accepted a delivery of frozen solid containers. Scott was extremely rude, said I was rude to his delivery people (I never saw the delivery people). Scott knows they were wrong, but didn't admit it. He does not know how to run a business. Why would anyone want frozen 5-gallon jugs of water???? read more

Douglas Water - I removed the lid to show it is frozen solid - Water Purification Services Near Me - Waterford, Michigan

We recently had Douglas Water Conditioning replace our water filtration / softener system and the installation as well as prior service calls exceeded our expectations! Honest, straightforward advice and recommendations and very patient instructions and information after the install so that we can take good care on our end with using the system and maintaining it. Many thanks! Penny C. read more

Our water softener quit working and we called around for quotes on a new water treatment system for our home. In the end we chose Doulas water conditioning for best price, best product, and best service. so if you want a new system for your home we highly recommend Douglas water conditioning. We gave them five stars because they deserve five stars. James Richardson read more

We recently moved to a condo within the city of Cadillac and our city water was very hard and odorous. We had Alan and Ron come to the condo and test the water and give us info on all their conditioning products. The next day we made our decision and within the week, had the system set up and running. Everyone was very professional, from start to finish. The difference in the water is remarkable. I will recommend Douglas to anyone interested in a system. read more

Fantastic customer service! I've had a water softener installed, a service check and purchase all my salt with Douglas and every interaction has been great. The pricing is fair and they have a program for free salt after a determined number of purchased bags. The guys are ready to load your vehicle with a smile. Makes every visit a joy. I highly recommend this company. read more

Very impressed with the quality of their product! They definitely did their job and had very good customer service!!!!

Resin tank failed due to the pick up tube filter was damaged during tank construction. You would think they would fix immediately, but no. Six days later the tech comes with no tank. I had to take apart every orifice and flush the resin from the system for days. The Serviceman Bill came out today to fix the issue and did a great job! Thanks Bill and Mike. read more

I have been using Douglas Water for many years for all things Water conditioning related. My experience with this company began with the need to replace my Sears water softener which had a mean time between failure of somewhere on the order of 5 - 8 years. Being an engineer and wanting a more robust product I talked to the experts at Douglas who steered me to an EcoWater Softener system that has robust construction and efficient softening operation where it uses a fraction of the salt my old Sears units were using. The unit was definitely more expensive initially but in the long run the unit is still doing its job 11 years later with no problems and a significantly reduced salt usage profile that has actually resulted in a significant lifetime savings over the old Sears models I had purchased in the past. Aside from Water softener, I get all my salt (High quality Dura products) from this business and have used them for my reverse Osmosis Walter filtration needs as well. They also do free water testing to assist/guide you in assessing your water quality and conditioning needs. Relative to the business itself, the folks are always friendly and very knowledgeable and will come to your house to give you a free quote and guidance to address your water conditioning needs. Additionally they load the heavy salt bags into your vehicle (without you requesting it!) which is definitely a key aspect to keep in mind if you are older or struggle to lift heavy objects. Definitely a nice touch. In you are in the West Bloomfield area and are on well water as most of the community is, than this is a business you should absolutely check out. Highly recommend. read more

In these times lots of vendors miss or are way off with time frame for service appointments. Douglas Water Conditioning staff was on time, courteous, professional, and quick to take care of business. The company has serviced my home for over 20 years. It is nice to know that some things remain the same over time. Douglas still provides the same stellar, reliable, good old fashioned customer service for my filter and water softener needs. Thank you! read more

I had a water softener and reverse osmosis installed in my home. The service rep was very helpful, answered all my questions and walked me through the entire process. The install team was very courteous and polite. They walked me through the system after the install and again answered more of my questions. Now two months in I got a follow up call for the system. I was having issues connecting the wifi to the softener. My rep called me and immediately and had his service manager call me to walk me through. The water softener itself was a little pricey, but I think for what I got it was worth it. Definitely will buy my salts from them moving forward and highly recommend them. read more

We recently moved into our first house with well water and called Douglas Water Conditioning to come by and evaluate our water softening and purification needs. Jason came by and was phenomenal. He showed us how to care for the water softener and recommended an RO filter which Douglas installed the following week. Jason and the rest of the team from Douglas have continued got provide great support and answer all of our questions and concerns. I highly recommend Douglas. read more

I had a great experience from Douglas water. I just purchased a home in the area and have never had well water. The helpful staff of Douglas Water were quick to respond to my request for pricing and showed up the next day for quote and water test. As new residents to the area Douglas Water was flexible with their price as a welcome to the neighborhood. We had them install a problem water/iron filtration system - ETF2300PF Series. Along with this they also installed a carbon filter for free with website coupon. I installed a water softener separately because the ECOWater systems ones were a bit too expensive. They are distributors of made in USA EcoWater Systems units. These systems are at a premium price but you get what you pay for. My only complaint is I didn't have them install the pre-filter I bought for my system, but I can do that at a later date. Pros: Great Service, right down the street. Good Warranty Great equipment. High Quality install with great install solutions per system needs. Free Carbon Filter Good People Cons: More expensive based on their distribution equipment. read more

Douglas Water - My water system installed by Douglas Water. - Water Purification Services Near Me - Waterford, Michigan

Very good experience. Staff are pleasant to talk to. Mike came out and was knowledgeable and nice. He was fair and honest. Would recommend them again. From Michigan read more

They did a great job of servicing our water softener. Came in. Took a look made a couple adjustments and done. Very happy

Use these guys as my water softener salt supplier. They are always in stock. no issues. Good salt. They also carry road salt for my icy driveway. read more

this company sells people products that they don't need. They came out to the house and insisted on that I needed a carbon filter when it ended up being the water softener. When I called them back just to get some money back they were not willing to negotiate whatsoever. I would recommend not using this company. For anybody that is reading this I would call Joe the water softener guy he's the best. read more

We had Douglas Water Services install a new water softener system and I have to say in all the years having well water it is the best I have ever had. Plus the way the installer put the 2 filters in place with ball valves for super easy replacement,Top pipe fitter! Then like most people I have been so busy I called in for a delivery of several bags of salt and filters...the arrived when it was scheduled in the worst snow of this winter the guys were so helpful,thoghtful, nice they even filled my unit as my wife was home but I asked for it to be left outside and they wouldn't think of it. All of us have delt with businesses of some sort or another but Douglas hit a home run here with its superb equipment and professional employees.I highly recommend the company if anyone is in need of a water softener system! N.Rolando read more

Fantastic service provider. This past fall all of a sudden we had a water emergency. Rusty water appearing everywhere, showers,taps,toilets etc....... With Well water rather than city water i feared the worst. But Douglas (actually Eric) to the rescue. The problem was our multiple filters & not the well, after a couple of hours work & numerous highly technical looking widgets attached, presto our problem was solved & for $200 which i consider a fair price. 2 months later our water continues to look pristine. If you ever need this type of work i can highly recommend Douglas Water conditioning. read more

If I could give this company 0 stars I would. We have been customers for 12 years and they basically left us with contaminated water for weeks because they were not willing to fix there broken tanks. In a span of a week, 3 technicians told us everything was okay until our water started pouring pink. How are these conditions possible in 2018. By the time we hire a new company we would be without clean water for 5 weeks. Think twice before you hire this company. read more

This company really delivered! Fair price, expert installation and quality products. They delivered and installed a new water softener and predicted. The installation technician, Jon , was polite, professional and knowledgeable about the product. He explained how the installation was going to happen and asked questions along the way to make sure we were satisfied. Excellent young man! read more

Those of my friends that have Well water do not use DOUGLAS Water Conditioning. One of the worst experiences I've ever had. I ordered salt 3 weeks ago. I explained that I'm recovering from Hip surgery and that I'm unable to haul the salt in the house from outside. They promised that they would deliver and put it In my mechanical room and fill and adjust my softener. They also said they would call ahead of time I explained that no one is home until after 2:30pm they said no problem. They have shown up twice when no one was home and didn't call so I had to call them to reschedule. Today was the 2nd time they called at 2:00 and said they were in the driveway. I told them no one will be home until 2:30 the delivery guys starts to give me a hard time on the phone and I tell him my daughter will be home in 20 minutes he states I can't wait I'll have my office call you. I immediately call their office I'm pissed off beyond belief at this point. They stated that it's the end of our drivers shift he wants to get back so he can go home. Why in the hell did you make promises Do not use this company!!! read more

Can't say enough about the service and professionalism!! They are definitely head and shoulders above their competition. Liked them so much for their home service that I had them install a softener at my place of business. I couldn't give a higher recommendation!! A+++++ read more

I can't say enough good things about Douglas Water. EXCELLENT customer service from both Jordan(Sales?) and John(Installer). They are VERY knowledgeable and advised me on exactly what I needed for my water softener and reverse osmosis drinking water system. They were prompt, professional, and my water is cleaner than ever! I highly recommend Douglas Water! read more

UNBELIEVABLE!! I have been trying to talk to any ONE of the 3 owners, and they have been unavailable to over 2 weeks! They charged me for "a service call" for $88, only because I didn't know to ask for "a tune-up" at $35. So when I called the next day, and explained it to Renee, she argued that "a service call" was what I asked for. I explained that Ron, the service techician, even told me that "he didn't do anything but make a couple adjustments". He agreed that it was probably the salt clumped together at the bottom and was most likely remedied when I dumped hot water on salt the day before, since I had to wait 4 days until they could come out). So I have called back, and I've talked to Renee, Debbie, Stacey....each time having to repeat the entire story..... and each time, they all say they will call me back in a couple days! There apparently is NO office manager, and God forbid if someone has a Real Emergency to speak to the owner. According to these ladies, Scott (the owner) is 'completely unavailable'! Just so it's clear..... that while I may sound very frustrated, and quite frankly, very pissed off.... when I first called into Renee to talk about my situation, I was not mad or "pissed off". But now after numerous attempts to get ANY sort of response from ANYbody, yes!...NOW I am really ticked off! read more

I thought I would give Douglass Water conditioning business since they are a local company. I had a minor repair for my R/O system. Only needed my water line rehooked up to the plumbing. First they did not did not return my initial call. Then after a week I called them back and they said I would need my entire system redone and that would be $250-$500 for a half hour job. Stay away poor customer service and be ready to be overcharged. read more

I have used them for many years for salt delivery. I get bags delivered twice a year to the basement. I always feel sorry for the poor guys carrying them down, but that is what I love to pay for, so I don't break my back doing it. Also, a year or two ago our water softener died, they offered me a new or refurbished replacement, I took the refirb and it works so much better then my old one and uses much less salt. Their service was fair, fast, and honest. read more

I will never ever use them again for anything. Cheaters, money is their motive.. I had an old but properly working water softener, I called them for a annual maintenance check-up, just for preventive maintenance, otherwise this system was working great. A technician came and cleaned the system, said everything is all set, nothing to worry at all. Since that day the system started leaking (a lot), I called them again and another technician came and said this seems to be a old leak from a long time back and now have become worst. I told him that since your other technician came, it was working fine, and even he wrote this thing in his report. Then I got a call from some manager, and I was told, that since this is a old system, it can fail anytime, its just a coincidence that it failed the same day our technician was at your house. We don't have anything to do with this leak. If you want to repair it its $1000, and if you want to put a new one its $2000. First technician said, its working great, second technician said, leak seems to be very old, then manager says, it's just a co-incidence, and nothing to do with us. I am actually thinking to go to court in this regard. Vinny West Bloomfield, MI 48324 read more

Very displeased with Debbie at the Waterford location. I was told the service call was $89.00 so I didnt turn it into the home warranty company and since it was under my deductible amount. Now once the tech leaves its $98.00...I will for sure look around for another company to come and replace my water softener. 4 months ago when I bought the home a service tech came from Fenton to test the water and tell me about the unit but in the process he stated that I did not need the filtering system that is there with the water softener. He disconnect the filtering system and now I know longer have a working unit and I'm being told that it needs to be replaced ($2650.00) or rebuilt ($1,200.00). read more

We received very poor salt delivery service from the new and young delivery men from Douglas Water Conditioning. They were very unprofessional and unreliable. I waited several times for salt delivery and they were a no show. When they did show up they were not friendly, polite or professional like the previous Douglas Water Conditioning delivery men. They even refused to wear shoe covers that we had always provided to the previous delivery men for 6 years. We kindly took the time to call the office a few times to let them know about the unprofessional service from the new guys, however nothing changed for the best in the service. We stopped using Douglas Water Conditioning in September 2014 for salt delivery and switched to Culligan of Ann Arbor/Detroit. We couldn't be happier with our new service. The delivery is prompt and on-time and the delivery person is friendly, professional as well as willing to wear shoe covers or take his shoes off. read more