Always professional & skilled. I would highly recommend Roman's Pool. Have used them for 20 years…read more Having Roman's open & close our pool everything is checked out & there are no surprises. Diane R.

Always friendly and helpful!! They always know how to balance my chemistry. Prices fair.read more

This is a family owned and run business and it shows. We felt like family soon after meeting Greg…read more We were working with a landscaping company who got us started with some ideas and then they brought in American Pool for the actual job. Greg had a lot of good suggestions and changed some things around. They did great work and Greg was very hands on with the whole project. Openings and closings are done professionally and right on schedule and they do a lot. We couldn't be happier with this company and the "family" attention we receive from them. Looking forward to the upcoming summer and more days in our pool.

This company is managed very badly, and they try to cover up their lies and incompetence. I was…read moretold that I needed to have my pool drained and interior acid washed. When I checked my ring camera, they never went to my home. The owner Steve is a liar and con artist. Beware of this company.

Chris and his team follow up and follow through. They text the service/cleaning scheduling that…read morehelps me schedule my days. It's hands free for me! Good family business

The Spa Doctor is wonderful, and this review is long overdue. Chris has been taking care of my hot…read moretub for quite a few years. I never worry about strange smells or if I've added the wrong amount of chemicals. He or his team are there twice a month and it's always ready to go. This year I took a chance and left it open a little too long. Fall started out mild, so we thought we'd use it at least a few more times. I had a bad feeling once the snow started falling in early Nov. Chris was able to close it after all, and it looks like no damage. The one year I did have a leak, and he was right on it replacing parts and repairing it. Prompt, courteous and fair prices. We totally recommend The Spa Doctor!

The owner was amazing he helped me over the phone with my hot tub Never asked for money or…read moreanything. Great guy

Winterized pool-unreliable. Asked for a receipt on three occasions and still have not heard back…read morefrom him.

Shawn from Spa Service has been to my place twice to service my old Catalina spa. The second time…read morewas because, based on his first performance, I insisted that he return if at all possible for the next call. If you watch the man work, its immediately clear that he knows what he is doing. And even though that knowledge and skill is how he makes his living, he was very good about answering questions I had; and even providing tips that would ensure that I would need his services less! I found his honesty and helpfulness refreshing, and after three years since his last visit, I'm hoping I can reach him again to fix a difficult-to-service leak. PS- I wrote this review for two reasons: 1.) because I was that satisfied by Spa Service's performance, and 2.) because the poor review from the Veterinarian below, in particular, annoyed me. It never ceases to amaze me how people can make emergencies of their own 'needs', but not feel a sense of urgency to pay the person that fixes the problem. To then have the audacity to give the business a bad review is shameful. Keep up the good work Spa Services, and give Shawn a raise--lol!

Spa Service was recommended by my local pool store for a leak in my hot tub. After leaving a…read moremessage, they called back immediately and scheduled a visit soon after. Jon was the tech, he called when they said he would, he showed up on time. Polite, friendly, professional, knowledgeable and WAY more reasonably priced than the other companies I called. He fixed the leak, offered some spa advice, and cleaned up after. Highly recommend!

I inherited this water softener from the previous owner of the home so it has been here over 12+…read moreyears. Has not needed any service except changing the filter. Superior has a guy that will come out and do that for you for a reasonable fee. Too bad the rest of the company is run like the Stone Age. No way to pay bills online or even over the phone. You have to either go pay in person or mail a check. How ridiculous is that? Today I am cancelling my service with them. After being a customer for 7 years they called to get payment. Yes, I owe for one back month: $25. But remember, there is no easy way to make the payment. I said "I always pay when the guy comes to change the filter." I thought that was the end of it. Oh no, the owner called back threatening to remove the softener unit because I owe them $25. Mind you this thing was paid for ages ago with that monthly rental fee. I said "Let me get this straight, you want to lose my business over one month's rent." Her answer? "Yes." 'Nuff said lady. I have an appointment with Culligan for this Friday.

I recently had a new installation of a water softener done by Superior Water Conditioning. They…read moretested my water, sized the system to my needs and the guys that came out to do the installation were on time, courteous and did nice work. Happy customer here.

This is an honest review after over a year of contracting with Coastal Design and Build…read more A project that was supposed to last "6-8 weeks" lasted 6 months with partial completion of landscaping. Everything once done requires immediate payment and anything wrong is a "warranty issue" per one of the owner and will be fixed "soon". Contracted for landscaping, hardscaping, pool renovation, and lanai construction. Lanai construction is so-so. Many gaps in wood, painting not included, it did pass inspection but it is not top tier professional. This was completed first and the workers that came out were respectful. Pool renovation went okay. It took a long time but they replaced all pipes, added returns and new LED lights. It was a long drawn out process. The pebble tec and coping and tiling went well. Hardscaping when their subcontractor Marlon is there is excellent. He's very smart and knowledgeable, but when he's not there you better check the work right after. They ordered the wrong techno bloc and said it was an upgrade, unfortunately they couldnt complete the herringbone pattern unless they individually cut each block. Landscaping was a complete nightmare, most trees were planted poorly with no mulch. They subcontracted with a team of two landscapers. Yes, just two. A new company came out and fixed their work in 1 week. It took them MONTHs to plant and often times days or weeks in between doing anything. The yard was so dirty with material left everywhere. I was told "its an active construction area so its going to be dirty" and made to feel that was acceptable. They couldn't finish last year so they promised they would via email by beginning of spring. Many trees died (10 total) and many boxwoods and tall grasses. Justin Booth, co owner promised many times the landscapers would come in May. Each time there was an excuse like "the landscaper wants to wait until everything blooms" and "they'll be there on monday when they finish another job". Ultimately they never came. I had a 5 year hardscape warranty, notified them in late winter of hardscaping issues, still not fixed. Buried downspout lines sloped incorrectly froze and broke, I fixed myself after 4 months of failed attempts for them to come out and fix. Plants dead with 1 year plant warranty, by mid June attempts for their company to fix were numbered and they agreed to pay another company. Now will not, continuing to say they will call next week, etc. During construction they hit and broke the gas meter, hit and damaged our kids play structure. I can go on and on. I was patient all spring and summer hoping they would honor their word but they do not. John, one of the owners just flat out doesn't pick up the phone but is reasonable when you talk to him, pretty quiet guy but doesn't bullshit a time frame. Justin, will tell you anything to your face knowing its a lie and has no concept of timeframes for actual completion. If they were an honorable business and actually responded to warranty claims I would give this review a 3.5 but their professionalism knocks it down to a 1. Save yourself some energy and chose another company. This company may also be called Creative Outdoor.

I was working on a job site and Coastal was completing a massive shotcrete pool and let me tell you…read morethese guys were working hard! i was amazed by how much progress they made in one day and how quickly the pool came to life. The crew was friendly and took the time to explain the process and how shotcrete pools are the best way to go. I highly recommend these guys to anyone looking for a pool!

I have used Huntington Woods Pools & Spas for the past 13 years, and they have been fantastic to…read morework with. Their weekly service has always been reliable and on time, they have been accommodating in every way, and whenever an issue arose, it was typically resolved within 24 hours. I highly recommend this company. They have made pool ownership an enjoyable and stress-free experience for our family. Thank you, Huntington Woods Pools & Spas, for 13 years of outstanding service!

I'm going to start and say that I've been a long time customer of Huntington Woods Pools & Spas and…read morehave appreciated their staff both at the store and on service appointments to our home (as my parents have as well). However this year I was extremely disappointed with our closing. Not only were things left unfinished, but pervious instructions on where to empty the water were ignored (ending up costing me $450) on top of the police showing up at our house (very irate)... Here are the list of issues: - Water was illegally dumped on the dirt road running into the Rouge River system. Neighbors called the police due to road erosion and contamination of the river way. - Pool water was emptied too low! This is supposed to be on the 2nd step, but the pump/basket was placed on the floor of our shallow end, putting the entire pool at risk through the winter months (more money will need to be spent upon opening to fill the pool back up). - Instructions were given to call us before emptying the pool or empty the pool water into our EZ-Ice ice rink. This was not done, resulting in an incremental bill of $450 to fill the rink. - Filter baskets (by pumps) left uncovered allowing fall debris to get in them until I covered them and cleaned them out to avoid damage. - Cover was initially put on backwards. It was corrected after I called and informed them - Minor, but they left pool cover 'bag' out and it blew into neighbors yard which I was unaware until they brought it back. - They didn't complete connecting all of the cover straps to the moorings in the ground. Given my past positive experiences and longtime patronage, I requested a pricing adjustment. After a very disappointing and somewhat condescending conversation with the 'owner' (arguing every point / example provided) they were only willing to decrease the bill by $50. The handling of this issue and overall aggressiveness of the owner has forced me to make this review, and ultimately end my business with them, and hopefully inform others so they don't run into the same situation. I know the owner is a 3rd generation for the store, so hopefully seeing a review like this will help him move back to the customer support level of where we've known and expected their service to be. PS- I did pay the bill in full given the insulting reduction that was provided...