I love all the staff at Douglas... major concern with the posted hours. It says it opens At 9:00 AM but I have gone a couple of times after 9:30 and it is closed. This is a tremendous inconvenience and lack of respect for their customers. Today I rearranged my schedule to go late to work in order to pick up my meds first. it is 9:40, doors are closed and none is answering the phone. read more

I am truly shocked by all of the 5 star reviews that praise the customer service here. I don't think I have ever been treated so badly by a professional before. I used to pay a little over $8/bottle for one of my eyedrops, but this time, my refill came out to $60/bottle. When I asked for the reason for the price increase, the lady quickly dismissed me and told me that that's just what the terms and conditions are and that she already applied the max discount of $85 and that I could read the terms & conditions if I wanted to. I told her to go ahead and put in the order for the $60 drops, but naturally couldn't help but wonder why the same coupon I used just a couple of months before let me get it for $8/bottle (with Douglas Park Pharmacy as well). When I went into the store to pick up my eyedrops, I mentioned to her that I did read the terms & conditions but didn't see where it said that the max discount that could be applied was $85. I then asked her very politely if she could show me where it said that, and to my shock, she told me I could "get a magnifying glass" to read the terms and conditions and also stated that she is "too busy" and "does not have the time to go over the details with me" -- all in an extremely condescending tone. I would also like to point out that I was the only customer in the store at the time, along with my boyfriend, so it wasn't because there was a long line or that she had other people to help. Their company website says, and I quote, "our pharmacists take the time to counsel you and answer your questions," but where was that for me? I understand that we all get busy with work from time to time (or a lot of the time), but in such a heavy customer-facing role/workplace where you will inevitably be met with a lot of questions from your customers, how can you simply dismiss the questions with a "I'm way too busy to answer you" and give a "what I said is definitely right so that's just what it's gonna be" kind of attitude without any explanation whatsoever? As I was paying for my medication, she made the comment that I "can go to any other pharmacy out there, but I will not get a price lower than here." While I do agree that Douglas Park Pharmacy does have some pretty low prices, the blatant disrespect that I received here is enough to make me want to pay more for a more pleasurable and respectful experience. read more

This Pharmacy is conveniently located at the facility where I had a medical examination. They not only can fill prescriptions here but they have snacks and beverages on hand as well. I found the staff to be neat in appearance and very professional. To locate this Pharmacy one must enter the building at 3828 Schaufele Avenue and take the elevator to the second floor. They are located in Suite 260. SIDE NOTE: If you arrive before operating hours, which on the day of my visit was 0700 hours, for an early doctor's appointment ... The doors that allow you to gain access to elevators will be locked. They are scheduled on a timer and will automatically open at 7. I will post a photo of the address phone number and hours. I hope that helps. read more

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Now, this is a pharmacy that actually cares about people. I have really never thought very much about choice in pharmacy, generally just opting for the closest one, but following a recommendation from my ophthalmologist, I ended up driving down to Long Beach from LA just to use Douglas Park Pharmacy. I'm glad I did! They go above and beyond in trying all the codes/coupons to make medications more affordable for those paying out of pocket. They make things quick and easy! So grateful to have found them! read more

My girlfriend and I came to this pharmacy a few days ago to pick up some of her medicine, but we had one of the worst experiences at a pharmacy. The care and effort put into helping out my girlfriend was literally non-existent. In the past, she's come and the person who helped her was able to get her prescription of 3 bottles for $25. However, this time she was told it would be 1 bottle for $60. Naturally, you'd wonder and ask a few questions as to why this changed. My girlfriend was extremely polite when asking about the pricing, but it really didn't matter to the pharmacist. She was rude with her tone, claiming that the previous person who helped her didn't know what they were doing. During this entire time, my girlfriend continued to be polite, even though I could tell she felt very disrespected. At a certain point, the pharmacist gave my girlfriend a coupon that she said was applied and told her that "she should use a magnifying glass" and read the fine print on the back of the card. With a tone filled with attitude, she said right after that "she doesn't have time to go over everything" with my girlfriend. That's fine if it was said in a nice tone, but the way she said it was unpleasant and impolite. Also, keep in mind that we were there for only 5-10 minutes tops. I find it ironic that the pharmacy website says that the pharmacist would spend as much time needed with the patient. My girlfriend knew how to use the drops, but she didn't spend a fraction of a second explaining how to use them. Furthermore, we've looked at the coupon's fine print in a digital version before even coming to pick up the medicine and we didn't see anywhere what the pharmacist was claiming. I understand that prices change all the time with medical insurance and I believe the price stated was what it was. All I'm asking for is some decent respect and politeness when talking to another human being. Don't take your stress and bad time management skills on other people. read more

I have to give Douglas Park pharmacy a 5 out of 5. As I walk in I was greeted by Alejandra with a smile. She helped me trouble shoot some insurance issues and help obtain my prescription at a very good cost. She was very helpful, sweet, I'm definitely coming back. read more

My mom and I are grateful for the excellent customer service and care from Douglas Park, and especially for Nancy, who helped us navigate the bureaucracy that is the modern healthcare system. Nancy helped me troubleshoot issues on the phone when we discovered my mom's medical records didn't match up, thus causing a rejection for her medication. She took the time to troubleshoot this issue with the insurance company for us and called me back when the medication was ready. Given the distance from LA to Long Beach, she offered to mail the medication to my mom so we could avoid the 1 hour drive. I'm glad this pharmacy exists and I highlight recommend them for their warm, thoughtful, and excellent customer service. read more

I have found the best pharmacy!! I was given a specialized prescription and suggested I try this pharmacy to see if they can lower my co-pay. Well, I had the best experience with the most dedicated, talented, quick, efficient, kind staff and pharmacist ever. My prescription was going to cost hundreds of dollars and with the special coupons Douglas Park Pharmacy negotiates with the pharmaceutical companies (and the big chain pharmacies cannot get), my cost was so reasonable. Also, they can ship your medicine out overnight to your home free of charge! I like businesses with excellent customer service, great prices, friendly staff, and the ability to get the job done quickly! And Douglas Park Pharmacy is superb and I highly recommend their services to anyone with a prescription. Fantastic Experience!! read more

If it wasn't for this pharmacy I think I would be still scratching in my sleep cause of my darn eczema. My old dermatologist recommended this pharmacy for the different prescriptions she prescribed me. Out of those prescriptions I felt that only Eucrisa worked and my old insurance did a one time exception so it was only $20. Fast forward two years later, I have Kaiser now and they prescribed me steroid creams that have awful side effects and won't cover the Eucrisa at their pharmacy unless I pay full price ($700)!!! I called Douglas Park Pharmacy to inquire and their price was much more reasonable. It was still expensive but that was because it wasn't covered by insurance but they applied a coupon to help lower the cost. I had Kaiser send Douglas Park Pharmacy the prescription and they confirmed my address and payment information right away. I think Joe helped me out and he got it sent to me the next day. Fast and efficient service! read more

Can't say enough about Douglas Park Pharmacy and Nancy who has been helping us for some time now. Always a delight to talk to and her extra effort to find the best way to fill out prescriptions. Knowledgeable and efficient would be a good start to describe how much she helps us. Thank you again Nancy. read more

My opthamologist recommended this pharmacy for a prescription that my mail order pharmacy did not fill. Not only did Douglas Park Pharmacy fill the needed prescription, but they applied a $25 off coupon to help with the cost. When I called to refill the prescription, no one answered the phone. I thought the pharmacy was closed, so I hung up. They were actually open but were very busy and could not answer my call. I was so surprised later to get a call back from them. I had not left a message or my number, but they saw that I had called and they called to assist me. I could not believe that they would care that much and take the time to call me. I did not ask the lady's name that helped me, but she was so pleasant and helpful. What special service!!! read more

The only pharmacy that carried all 3 eye drops I needed post op. (I called 4 CVS and Rite Aid stores) THEN, I lost one eye drop bottle and needed a replacement but my insurance wouldn't approve it. The Rx without insurance was $477! These ladies went above and beyond to get the replacement for a $35 copay. They are always so helpful and I will be bringing all my Rx here from now on. read more

The prescription my dermatologist sent to these guys was about $1000. They took the time to interact with my health insurance and get coverage for the drug. End out-of-pocket expense... $20. Pleasant experience. I will use them again. read more

This is one of the best pharmacies that I've visited in my entire life! The pharmacist and staff are always friendly and I've never had to wait more than 5-10 minutes for a prescription. Also, I can also call to refill a prescription and have them send it to me overnight to my home if necessary (since I don't live in Long Beach). This pharmacy is always clean and they go out of their way to find you the best price/co-pay for your prescriptions. They also monitor remaining refills and will remind you that you're about to run out of refills and contact your doctor if necessary. It also doesn't hurt that they have great snacks/beverages should you have to wait! Much better experience than filling your prescription at CVS, Rite Aid or Walgreens. If you haven't already, give Douglas Park Pharmacy a chance, you won't be disappointed! read more

Best pharmacy around! The pharmacist and technician are so helpful and really care about you. Such a good experience here!

Nancy really went out of her way to help my mom save money on her prescription. Outstanding customer service.

Hands down, this is the BEST Pharmacy that I've ever came across!!! Not only did the get my medicine approved, they had it filled and delivered within 24 hours: plus the NICEST service ever!!! I'd drive 3-4 hours one way if I had too, to use this Pharmacy read more