Never showed up for appt between `12-5 never called or anything. Called customer service and they…read morehave no way to get in contact with this store. I rescheduled to dr appts to ensure I was here. HORRIBLE CUSTOMER SERVICE!!!

I contacted Safelite the week before the 4th of July. My passenger side front window had cracked…read moreacross the glass. My concern was that it could fall out at anytime. I was scheduled for and appointment for Tuesday July 8 between 12pm and 5pm. The technician showed at 5pm, coming from his working area an hour away. During the installation, I was assisting with, the new window fell down into the door knocking the regulator, that helps lower and raise the window fell out to the ground. The technician then couldn't get the connecting cable connected to the regulator again. He said that he would need a part that could be bought from O'Riley's auto parts store. All the parts are in my truck awaiting a technician to install a new window. This was suppose to be only about an 1/2 hour job according to him. NOW, I have been playing phone conversations with call centers from who know where, that have not been able to give me any answers to when my truck will be fixed. It was supposed to be on Friday before 12 noon, then I got notified that Safelite couldn't find a new regulator for the repair. BUT, the original technician told me that the regulator was not damaged, it was something else. BUT, the company tells me there is not a regulator to be found at this time. Still no answers as to when my truck glass will be repaired, after 2 days of calling and waiting for the Assistant Manager, Kirk, to call me back. So far this company being rediculous in their management of customer service. TOO much AI involved in their phone systems. Hard to get a live person. If possible, more to come, don't believe the television commercials.

VERY POOR customer service. Will not stand behind there warranty. They try to bully you to agree…read morewith them. Stay away.

We needed windshield replacement on our SUV in fairly short order. A nationally well-known company…read morewas unable to service us until the day we needed to be in another state. Seminole Glass was able to get us fixed and on the road 2 days after contacting them. They were easy to contact by phone or text. We are satisfied customers.

I spoke to the woman on the phone and had it all planned for my car that wouldn't start to be towed…read moreto Precision. I specifically told them multiple times over the two weeks that they had it to please run a full diagnostic and do whatever it needed. I don't believe they did anything except replace the battery and charge me over $400 for it. Finally after two weeks, I get my car back and the tire is low and the dash is telling me service required and past due, AC is leaking, and the horn doesn't work. I don't think they did anything at all except the battery. I will definitely not go back!!

***UPDATE REVIEW!!!*** - From Disappointment to Redemption: A Complete Review of My Experience at…read morePrecision Tune Auto Care (Dawson Rd., Albany, GA) On Friday, May 30th, I left Precision Tune Auto Care feeling frustrated, unheard, and disheartened. What began as a routine oil change and windshield wiper replacement ended with a cracked windshield, a broken promise of follow-up, and a sinking feeling that I had been left to deal with the damage alone. I shared that experience publicly because I believe in truth-telling. I was honest about what happened and how deeply disappointed I felt. As a single mom, that kind of unexpected damage--and the lack of accountability--cut deeper than just inconvenience. In that moment, I questioned the decency and integrity I hoped to find in any business. But now, just a few days later, I'm writing to share the other side of the story--because something powerful happened after I hit "post" that day. Later that same evening, I received a call from Brian James, the owner of the Dawson Rd. location. We weren't able to connect until the next day, but once we spoke, everything changed. Brian didn't call to defend or deflect. He called to listen--really listen--and to understand what had happened from my perspective. During our conversation, Brian shared that he, too, had once been in a similar situation as a customer. That personal story let me know he wasn't just trying to smooth things over--he genuinely understood the frustration and disappointment I felt. He validated my experience and took immediate responsibility on behalf of his business. Within minutes of our conversation, he offered a full windshield replacement at no cost to me. More importantly, he followed through. Every step of the process, he kept me informed. I never had to chase anyone or wonder what was happening. What mattered most wasn't just the resolution--it was the way he handled it: with urgency, compassion, and respect. Brian didn't treat me like a problem to solve. He treated me like a person who deserved to be seen, heard, and made whole--and he did exactly that. This experience reminded me that while mistakes happen, what truly defines a person--or a business--is how they respond when things go wrong. Brian chose accountability. He chose to make it right. And in doing so, he restored more than just my windshield--he restored my trust. Because of him, I have no hesitation about returning to this location in the future. I believe in second chances when they're earned--and this one absolutely was. Thank you, Brian, for leading with character and care. Your actions speak volumes. Psalm 34:15-16 still stands--and today, I can say with full confidence: I was seen. And that's on everything!

John and team are amazing. I was scheduled for a Monday install of a complete windshield…read morereplacement. Unfortunately, there was something wrong the one that had brought out but was able to get a new right away. We rescheduled for Wednesday the same week. John and his team were early, came to my workplace to do the job and were very professional. The value was out of this world and the quality of the glass and workmanship was top notch. Would highly recommend to anyone. Thank you

Very professional and quality work at reasonable price. They were responsive and on time as…read morescheduled.

great service for a cheap price we love the hard work and dedication for fitting us in on a late…read morenotice

DO NOT TAKE YOUR NISSAN ROUGE HERE!!!! After my windshield…read moregot busted I had super glass replace it. After they replaced it they left a crack in the new one. Had to get it replaced again by them. This time the emergency braking sensor had been knocked off and needed recalibration. Super glass has been giving me the run-around for over a month now on getting it fixed by offering different company's to fix it only to have them tell me they don't to rouges. The Value doesn't outweigh the time spend driving without the saftey features my car offers and I shouldn't have to foot the $450+ bill Nissan quoted it would be to fix. Wish there was an option for no stars.

Less than 30 minutes and charged the same price I was quoted. Angela was very flexible in…read morescheduling my appointment around work and were consummate professionals all around. They even kept the windshield an extra day when I couldn't make my original appointment. I was worried sending my girlfriend in my place while I was at work, but they proved to be very trustworthy by not taking advantage of that situation. I hope to not have to replace a windshield anytime soon, but if I do I will certainly use them again.

Barnes Glass is amazing! My 19 year old and her boyfriend were driving through Georgia from spring…read morebreak and they hit a turkey vulture and shattered the windshield. We got them a hotel room and Barnes glass met them at the hotel the next morning and the tech took wonderful care of them. Being 1000 miles away was hard and knowing they were well taken care of was such a relief. We are so grateful for the care the tech took in replacing, cleaning and explaining things to them. Thank you!!

Absolutely great Professional Service..!! I would…read morepersonally recommend this Glass company to ANYONE looking for Glass work...!! Top notch work at a very Reasonable price...!!! This was in Macon, GA, I don't know why it says California..??

Good customer service. They replaced the window in a snap. Maybe not a snap; but, it was quick.read more

I called safelite auto glass to get a quote and the price wasn't bad, so I booked an appointment,…read morethey had me down for 2 days later and 20 min before the appointment time they cancelled the appointment on me. I made another appointment with them again a person came out and started taking the windshield out and before he went to put it back in he said he wasn't able to put the new glass in because there was 1 small rust spot on the corner and he couldn't do it. so not only did safelite screw me over once but 2 times now that I didn't have a front windshield at all. I called Albany Auto Glass and they came to me only 2 days later, did a rust treatment on that small spot and put my new windshield in, I not only loved the price but the customer service was amazing, you could definitely tell they cared. this was 4 months ago now so I fully recommend this glass shop!!