Very unprofessional customer service. Appointment was set up twice. No call and no show…read more Receptionist stated that they called and did not get an answer. When asked what number she called miraculously she was not able to provide it. They were aware I was in the process of building a new house and they could possibly get more business and they still chose to be unprofessional. Was fortunate to be able to get the work done a couple days later by a competitor that actually gave a better price and was very professional and honest. Really wish I could give them less than 1, but that's the lowest. DO NOT USE THEM FOR ANYTHING!

From the owner: We are a premier provider of high-quality glass services, serving the needs of both residential…read moreand commercial clients. We specialize in custom installations, providing expert craftsmanship that enhances the beauty and functionality of any space. Established with a commitment to excellence, we pride ourselves on our extensive selection, offering a diverse range of styles, colors, and textures to suit any aesthetic.

It's always nice to deal with owner/operator businesses. Mr. Leroy has been taking care of all my…read moreglass and mirror needs for as long as I can remember. Mrs. Pipkins always takes the time to chat with the customers and make them feel special. Whether it is a customer design that needs a special cut or just a simple window pane, they still treat you with the same amount of importance! Love them!!!

They are professional and get the best prices on the market!! I live in Conyers GA now but it's…read moreworth the ride back to Albany and Lee County to use this company to meet my needs!!

I would recommend these guys highly. I called last week to get an estimate just in case I needed…read morethe glass. Once I knew I did I called on Monday and spoke with Kim. She was super pleasant. She advised me of the price and went ahead and ordered it. It came in Tuesday morning. Was in and out with my glass in no time. Excellent price and excellent turn around. I did not have them install it, but have heard they are just as quick when doing the install. If you need glass either installed or just the glass itself I will suggest speaking with them.

amazing and seemless service! On time, clean and reliable! Highly recommended! Thankful for people…read morewho actually deliver what they promise!

I called J and W to have a window replaced in our house. I needed it replaced quickly. They came…read moreout to give us an estimate that day, ordered the glass, and had it ready to install the following week. They were very friendly and professional. I would highly recommend them to everyone. Great local business!

Best framing shop in town hands-down. Every time I brought something there to be framed it always…read moreexceeds my expectations. The work may take a little longer but when you're dealing with things that are precious I don't mind that I want it done right and perfect. Woods gallery does that every time

From the owner: Custom Picture Framingread more

Thomas and Mason did a excellent job restoring my Grandfather Clock. All the glass was completely…read moredestroyed. They installed thicker glass and made it look better than before! Great Job!

Jones and Jeremy were working on the installation of the kitchen window. They arrived at our house…read moreearlier and wait for us patiently. They completed the job fast and accurate. Instead of replacing the windows, replace the glass is the best way to solve the problem and save money!

Workmanship matches customer service. Horrible…read more I've never been upset enough to take the time to negatively review a business and there are a lot of businesses here in Columbus that deserve it so I hope all that read this take this seriously. If the person I spoke to this morning didn't talk to me like I was ineffectual and not worth her time, I might have waited for them to make this right. I highly doubt they will. Purchased a screen door for $80 dollars. Came home to find a hole in it and that it wasn't even installed. Customer service who answered "Glass Guru" told me shouldn't be an issue since they didn't charge an install fee. I guess the $80 I was quoted and paid out of pocket didn't include slapping that onto the track or without a hole. She told me I can come by and get a new screen. Great, an errand. Thanks! It gets better though. Per approval of the landlord: Glass was replaced on sliding doors. They said the previous contractor/competitor did a bad job, but they would do it right. However, the glass now moves on both doors with the push of a finger. I'm not sure what they meant by "doing it right", but I do know it isn't supposed to do that. They also left caulk all over the door. Guess it wasn't worth their time to clean it. The woman who answers the phone for them was upset I called to complain about this on the weekend, however SHE is the one who answered the phone. She then said to text or email and hung up, which I did with pictures and video. Although I did as requested, this must have annoyed her further because she had to tell me it was Saturday, it was her day off, and in her mind I guess I have nothing better to do. She replied with text saying not to call them, but have my leasing company do it. It quickly became apparent that even with evidence of piss-poor workmanship forwarded over to them, they only talk to the people paying the bill, not the people living there. As if there should be any cost of service to fix what should have been done right the first time. I told her I would contact my leasing agency as well as Facebook, google reviews, and Yelp. She wondered why I would post a negative review when all they did was follow the work order. I considered this for a split second, but in all honesty I don't think the work order stated: " install new glass so that the door handle moves when shutting and the glass panel moves to the touch. Please put hole in screen and do not install." It is evident this company does not care about the quality of their work. It is also obvious that they do not respect people renting vs. home ownership and their chstomer service is non-existent or is only available to the highest paying jobs. I don't install glass. But I do know that it should not move in the frame of the door. I don't answer the phone to reply to customers for my business, but I do know how to talk to people, accept fault, and ensure that the mistake I made will be corrected. Basically, I was taught no matter what your job is, do the best you can and your best better be right. This life lesson was lost on this company. Take your service elsewhere.

Very unprofessional company. Owners will harass clientele on social media for their opinion of bad…read morework they completed. Completely shook