I would give zero stars if possible. Complete lack of professionalism and experience by David Estrada (owner) and his team. His crew, which consisted of two early twenty-something year olds (NOT the seemingly experienced guy who came to make measurements and give us a quote), made an error in cutting the hole for the kitchen sink. We were told to expect what is called a "negative reveal," where the countertop overhangs the undermounted sink. After the installation, which was delayed due to other errors made by the installers (our family of 5 went three days with NO counters!), we immediately noticed and brought to their attention that the sink stuck out slightly from under the countertop, not the 1/4" of overhang were told to expect. Mr. Estrada repeatedly refused responsibility for the error, despite the fact that I gave the sink to his guys prior to the cutting so that they could measure it correctly before cutting. After a lot of back and forth, and us unable to come to an agreement, he said that the next step would be legal recourse, at which time I decided to pay the remaining balance to avoid that fight. I highly recommend staying away from this company, as they will not accept responsibility for errors made and you will be stuck with results or going to court.
Other problems we ran into with Bedrock:
-multiple measurements were made incorrectly, but the installers were able to correct on site (though it significantly slowed the installation), including our breakfast bar top and bathroom backsplash.
-unprofessional installers: did not ask before cutting into our kitchen walls to install counters, resulting in dust covering everything stored under the cabinets (we had to wash EVERYTHING afterwards and wipe down all cabinets), we could have easily moved items out from under the counters if they had only mentioned it.
-Installers did not wear ANY safety gear while cutting an extremely hard material with powerful tools, to include dust masks, safety glasses, gloves, ear pro, or safety boots
-installers cut holes for our range top on site, not ten feet from our cars, which resulted in tons of dust to be cleaned up from my cars and the driveway. They should have asked us to move the cars and put a drop cloth down under where they were working.
-installers broke a slab of granite while cutting the range hole, resulting in over a weekend when we had no kitchen counters, putting a hardship on my family of five with three very young children.
Pros:
-low prices
-quick turnaround
Cons:
-inexperienced sales person working the storefront (had NO knowledge of any aspect of the business)
-inexperienced installer teams
-unprofessional organization from top to bottom
-high likelihood of errors and delays
-invoice/estimate is not itemized, making it hard to know how much you are being charged for what part of the service.
Have a lawyer review the contract if you go with Bedrock. read more