STOP, DO NOT GO ANY FURTHER. This Company should be the first to always pop up. I called this…read moreCompany to come and check out our Hot Water Heater (due to very little Hot Water) and to fix a PVC under our Kitchen Sink. First, when I called them, the Lady that answered the phone was very knowledgeable. She was well spoken & sounded like she was glad I called instead of the mellow toned, don't give a crap attitude that most companies have. Alright, down to the Service: I couldn't have asked for anything BETTER than the Service Man that came out, and of course I found something else we needed done. He didn't seem to be rushed and agitated, took care of all our request. Only Call Company

Cody provided fantastic customer service! Even though he wasn't able to fix my problem (we've had…read moreway too much rain recently and it's affecting our septic tank), he was informative, apologetic and professional. He also recommended septic tank companies that would be reliable. Hopefully, we won't need a plumber again, but if we do, I'll be calling Southern Services.

I have never had a problem with the guys in Leesburg. I have used them over the years. They are…read moreprompt. They charge s reasonable fee.

I'd give this company less than one star if I could. They charged 2 separate bills for 1 service…read morecall at 1 property for 2 of my rental units. Tech was there for just an hour and charged $280. Spoke with Donald, one of the owners to ask for a more reasonable resolution to this gluttonous bill. He refused to see it as 1 bill instead of 2 even though the tech only came out for 1 visit. He also spoke to me very condescendingly and had NO customer relation skills what so ever. There are plenty of plumbers out there to call. Would not recommend this company to anyone.

It took over a week to get scheduled for a service. once they contacted me it took a week to get an…read moreappointment. Then it took a week for parts to arrive and another week to get the machine repaired. Except when I arrived home the machine was still broke, the tech nor the company contacted me and they have been paid since they diagnosed the problem. Not a good way to do business.

We ordered gas logs for our fireplace at least two -three months ago. First time they ordered the…read morewrong logs, second time supposedly sent to wrong store. Now it is smth else. Still waiting, still no timeline. I only find out information when I call, not because they are communicating with me. DO NOT RECOMMEND!!

They Fixed The Water To My New House And Handled Everything With The Home Warranty Without Me…read moreHaving To Deal With Any Of It.. So Grateful.. 10 Stars..

Kind, responsive, and fairly priced - I'm so glad I found Plumbwell! Even in a plumbing emergency…read morehe was quick to reply and quick to help and STILL be fair on the price even though I reached out to him on a Sunday during overtime hours! Any other plumbing needs I will definitely be calling him back! Do yourself a favor and stop shopping for a good affordable plumber and call Plumbwell!

Septic cleanout.Arrived day of apt. Got right to work, found tank cover in minutes with no big…read moremess. Experienced guys with welcomed know how.Well worth the price.Thanks again.

Called the new office in Americus. Had a team at the house the next morning and problem fixed in…read moreless than an hour. Both young men were very friendly and professional. I highly recommend these folks if you need a plumber. Bill was less than I expected too.

I would never use this company ever again. The guy came out to service our system. Mind you we have…read more2 units. He wanted to charge another 100 dollars to check the second unit after I've already paid a service fee to come out. Didn't ask him to fix it, only to check it and tell us what was wrong. DO NOT USE THIS COMPANY!!! I see why you have a 2.6 Rating. Y'all were recommended to us but next time we will check reviews on any company that's referred to us. Oh! They also tried to rip us off by saying we should just replace the entire unit because we needed the pan to be repaired or replaced. Mind you nothings wrong with the unit.

Horrific Experience When You Actually Need Service…read more.. In May of 2021, we had a Dyes representative to a large home that we purchased in Randolph County. We were told that our existing two units were old and not efficient. They worked, but it would be best to replace them. Fine. We asked for what would be the best and the representative sold us on about $15,000 of two brand new units, installation and web based thermostats as we lived out of state at the time. Everything has worked perfectly until May 2024. We noted that our electric bill started to increase to over $600 a month and upon reviewing the logs of the thermostats, one unit was running 3-4 hours a day to maintain the 77 inside temperature that we set it at. The second unit was running 18-20 hours a day and could only get the area of the house below 77 degrees in the wee hours of the night. Simply working 5x more than the first unit and not cooling. We have three plus years of saved logs. We can tell you exactly how the cooling system worked this month last year, the year before and so on. We filled out an online service request form with Dyes on the 28th of June. No Response. I called their offices on the 5th and got an appointment for the 9th. The technician came out, really nice guy. However, did not truly understand the problem, hooked up his gauges, ran tests, added 1lb of refrigerant and said we were cured. I was not impressed, nor was I convinced. I called their offices and got someone who claimed to be in charge and one of the owners. I found out later that was incorrect. He indicated that the tech had found oil in the drip pan and that the coil in the air handler needed to be replaced. News to me, tech that was there did not say a word. He stated that he would order the part and install it on Thursday the 11th. They did in fact arrive on the 11th and replace the coil. Yet we still have the same problem. I called again on Friday the 12th. Got the "service manager" who basically told me that since it was a Friday night, that I needed to wait the weekend and he would call me first thing on Monday (15th). No call. No follow-up. The "repaired" unit ran over 18 hours each day of the weekend and only got that section of the house down to 78 degrees well into the evening. Called again at 2pm on the 15th and indicated that I had not received a call back as I was supposed to. Receptionist "Megan" is about as useless as they come. Asked for the owner, was told he is out of the building, asked for someone above the service manager, told everyone was in a meeting and someone would call me back in 10 minutes. Still waiting. Dyes seems to be a great company when you need to buy something. But when it comes to service it's a total joke. Got a call back from the service manager "Ryan". Told me that he would send a tech out to do a "full diagnostic" of the system. I question that as it's exactly what they did on the 9th when they came out. So far: 7/9 1st tech did not fix problem 7/11 part did not fix problem 7/12 No way for service call. 7/15 Service Manager Did not send tech or follow up until I called their offices. I've asked multiple times to speak to Tim Smith, the owner of the company and he is continuously not available. Sales Ability A+ Customer Service F- Again, great when you are about to write a check them, then pretty terrible after that. We are now recording all interactions with them; I expect this to get legal pretty fast. I have also contacted WALB News 10 for media assistance. Finally got a call back from "Tim Smith" the owner. He was in fact in the office. Refuses to take any responsibility for the problem. I have now reached out to Daikin Corporate and legal counsel.