Do Not Buy Here. Go to Atlanta where the deals are. At Five Star Albany they will give you $5k less…read morefor your trade and overcharge you $5k on the new vehicle. They are crooks. Typical old school trashy car salesmen.

I sent this dealership a $5000 cashiers truck. Price was amicable and shipping was included. How…read moreever the dealership lied and lied. Excuse after excuse that the truck broke down and needed repair. Two instances of lies. Then there was the dealership not answering my calls. One thing after another. My hypothesis is that the dealership regretted the sale to me and instead sold the truck for a higher amount of money. BEWARE this dealership has no integrity and lacks honesty. Leadership is also lacking. DO NOT BUY ANYTHING FROM THIS DEALERSHIP. To rub salt in the wound I receive emails weekly. Do yourself a favor and find a dealership that you can trust.

great place fast service including no dealer fees and they work to help you own your vehicle and…read moretry everything to help you out. The only way you will not own your vehicle is if you just don't want to

I purchased the vehicle from D&K auto in person on a credit card. 10 days after I bought the…read morevehicle, the transmission completely stopped working. I later took it to a different mechanic, who told me that the transmission was completely shot, which differed from what D&K Auto told me (D&K said they had replaced it the year before and had a warranty on it). The mechanic also said that questionable work was done on the AC, which caused all of the freon to leak out. This caused me to look into the business, and I discovered that both their Dealer License and Tax ID were not current or valid. They sold me a broken used car illegally and pocketed almost $1,000 in taxes! They refuse to take my calls or answer my emails.

Below is an honest letter I sent to the salesman and the organization as a whole. After looking for…read morealmost 2 months for a specific vehicle we came upon one at Finnicum Motors. I had my doubts after visiting so many other car dealers and being treated so badly that we were about to give up. Finnicum Motors was almost 4 hours away but after talking with Chad (and yes it was every day and almost constant) But his relentlessness was proving to be just a great Salesman doing his best to satisfy a picky customer and was well worth his effort. Chad; I started to respond to your text with a text but I felt I needed to be more descriptive and personal in reference to our interaction with you and your organization. To have a person like yourself and your organization be so upfront and open about a vehicle is refreshing. After dealing with so many dealers that are deceptive and even flat out lie it was truly a pleasure to arrive and see exactly what was described. You went out of your way to address any issues I had to the best of your ability without the typical "it's a used car what did you expect" excuse. I may have paid a little more than I might have paid at some other locations but both my wife and myself felt it was well worth the 4 hour long trip and extra money. Thank you for the professionalism and courtesy that you provided and every business should provide. You are truly the example others should be measured by.. Yourself and your Organization should be proud of the job you do and I will gladly recommend you to anybody that is looking for a vehicle to come and see you. Thank You! James (Jim) Baker

Service. Pay to look at it then pay for the part then pay for the labor haha no. also get qouted…read morefor 4 tires when 3 are less than a year old rated for 70,000 miles and get told I need a oil change when the oil was changed 2 weeks ago. I think there in the business of scamming little old people and people who don't know no better. I dident even ask them to quote none of that stuff they just said I need it. Im glad I found out they do stuff like this to unwitting people before I trade or buy any more cars from them

I'm a firm believer in having your General Motors truck or car serviced by the dealer for that…read more"Great GM Feeling with Genuine GM Parts" as the slogan goes. Great experience with Prince of Albany today. I got there early and Gene the service advisor lets me in. My car was first in line. I went Nextdoor for breakfast and coffee at Waffke House. Prince and Gene kept up with me and kept me informed with their app and text. I had a short wait, courteous service and a pleasant environment. I love my GM dealer! I had an oil change, tire rotation and 15k mile service. It was fast and reasonable.

Very disappointed with this dealership…read more We purchased a 2020 Chevy Silverado, and within only a week and a half, it developed a major transmission/torque converter issue. The truck has now been at the dealership for approximately a month, while we have been driving a loaner. Although the repair is covered under warranty, our biggest issue is that a major problem occurred almost immediately after purchasing the truck, and we no longer feel comfortable keeping it. We reached out to management and the owner looking for a reasonable solution, but instead of feeling like valued customers, we have felt like we were being passed around. We have even had to contact the BBB to try to get this matter resolved. Mechanical problems can happen, but how a dealership handles the customer afterward says everything. We expected better and are extremely disappointed with how this situation has been handled. Think twice before purchasing here.

Found tire rods caused our steering problems. No one else did diagnose that before. Rack and pinion…read moreneeded to be replaced. Gave us a good deal on our tires.

Bernie's was our lifesaver today. We are traveling from Utah to Michigan. Blew a tire in Eagle…read moreColorado, changed the tire and headed out to get a replacement. Not one available rim until we hit Stratton. Nice guy, very professional and friendly. Reasonable pricing too. Thanks Bernie. Tom Lopez

Service Department sucks as far as communication. I called to make appointment for service and for…read morerecall repairs and was told it could be done when I came in as I live 35 miles away in a different city. Day of appointment when I checked in, I was told if they have the part they could fix it, otherwise they would have to order part and I would have to return in a different day. Crazy and it's not the first time they have not been truthful.

Two years ago I had an ussue with oil consumption in my 2017 Hyundai. They wanted me to leave the…read morecar - I live 45 miles away - and said it wasn't covered under warranty. LIARS!!! It was a defective engine and still under the 100,000 miles. Rhus group quoted me $3,000. I drove to an out of state dealer who worked with Hyundai corporate to get the engine replaced at NO cost. I give this dealership zero stars!!! They don't care.

I took my 2013 Dodge Dart Rallye to Southland for its 60000 mile service and to perform the recall…read moreon the shifter bushing. It took the "technician " close to three hours to complete the recall, oil change, and inspection. I drove my car for only 1800 miles and the Multiair system started misbehaving, and I checked the engine hours and it wasn't reset. I checked the oil myself and it was black. Either, the tech added the incorrect type of oil (1.4 Multiair turbocharged engines use 5W40 Synthetic) or didn't change the oil at all. Then a rattling noise developed underneath the car. I decided then to remove the under car belly pan (I was a level 1 Chrysler tech myself and had to retire due to a fractured vertebra)to diagnose the rattling and change the oil. Two of the speednuts was broken, with one retaining bolt severely cross treaded to were it snapped on my attempt to slowly remove it. The rear part of the cover was severely torn from being bent backwards for clearance instead of being completely removed. Doing so tore and bent the exhaust heat deflector causing it to rattle on the exhaust down pipe from the turbocharger. I mean, SERIOUSLY!!! Only nine 10mm bolts and it removes with ease. No need to bend the crap out of it to access the shifter cable bushing that you neglected to even install!! My nine year old son could of done it because it's so relatively simple. Yall damaged an $182 part on a relatively rare production model of Dodge Dart. Its going to have to come out of my pocket because there's going to be a cold chance in heck that yall are going to touch my pride and joy ever again. And also, I reported yall to corporate. Don't try to screw over an retired level 1 tech with 10 years working for a five star Chrysler dealership!!

I decided to buy a good used car for my daughter and we began the shopping process. We went to one…read moreother local dealer and then decided to check out Southland. When we pulled in we noticed there was only one used car on the lot. Several SUVs and a Jeep. All were filthy. We decided to look past the dirt and check out the Altima they had. I opened the door of the vehicle and it looked like someone was living in it. It was filthy. The salesman ( thats a whole nother story) tried to get me to test drive the car but I refused to even get in it. We immediately left and will never go back.

Very upfront with their pricing and fees nothing hidden. Drove up from Tampa Florida for a truck…read moreand it was everything it was advertised as with nothing hidden. Would absolutely recommend

I had my 2008 GMC Sierra truck towed there to be worked on…read more The Service Advisor informed me that they Do Not work on vehicles older than 10 years old.

Brought my 2017 Chevy in for service on Monday night, Nov. 3rd, 2025, for my service appointment…read morethe next day. I had made the service appointment about a week in advance. My car was making a squeaking noise that I had thought was a suspension issue due to the accident I was in over a year ago. My service advisor was very kind but the experience was awful. The vehicle was not diagnosed until the end of the day on Nov, 6th. It needed brake pads, and it was going to be a full week until they got the brake pads on either Wednesday, November 12th, or Thursday, the 13th. I don't understand why it would take a whole week for the dealer to get brake pads. You would think the suppliers would be able to get them there faster. They also do not offer loaner cars anymore so your stuck without a ride just waiting on the part unless you want to drive all the way back to pick up the car until the part arrives. The part did not come in until Thursday the 13th and my service advisor called me to let me know the technician had accidently ordered 2 sets of rear brake pads instead of one set for both front and rear. Not a big deal, I understand people make mistakes, but now I'm stuck even longer without a car. Was told they overnighted the front pads and it would be done Monday November 17th for sure. Keep in mind they should've went ahead and done the rear brakes so all that would be left is the front when the front pads came in. I called at the end of the day on Monday, November 17th (around 5pm as service dept. closes at 5:30) and they said it looks like it wasn't quite ready. That is insane. All my car was brought in for was brake pads and to check my 12v battery. The next day, I spoke with the service manager, and while he was nice, all I kept getting was I'm sorry and I understand. Nothing was offered to rectify the situation. No loaner, no rental car reimbursement, no coupon for like a silly tire change or something. Shouldn't have taken a week to get brake pads when AutoZone down the road has them in stock. I also shouldn't have to be left without a car an additional 4 days because the wrong part was ordered. I wouldn't be upset if a loaner or rental car reimbursement was offered, but nothing. He said it will definitely be done today, on Tuesday, November 18th. While the car was ready at the very end of the day on the 18th, it shouldn't have taken that long. Apparently, they didn't even start the rear brakes until that day. It would've been ready sooner if that had already been done and should've been done when that part came in. I have no issues with the service itself but if I am paying $622 for brake pads (front and rear) at the dealer, I expect better service. Especially when I can buy the parts for $90 at AutoZone instead of the $199 charged for parts and get them installed cheaper at Mavis. Never had to wait this long for brakes on the GMC, or the Mercedes I had. Taking 2 whole weeks just to replace brake pads is actually insane, and I am thoroughly upset that nothing was done to rectify the situation as a customer.

First time visitor to Edwards Motors, I brought my car in to have the oil changed…read more I requested my car be cleaned too if there was time. I am so pleased, the service was prompt and they had time to wash and vacuum my car, it smells and looks great, Thank you all very much, I will see you next time