DoubleTree Northshore isn't a bad pick IF and only IF you get a good deal for it. If you pay full price, I reckon it's not worth it. The staff is nice and they do their job. The hotel however is very old and has lots of not-so-enjoyable quirks as a result... While our room was clean for the most part, the shower was difficult to operate (defective more like) and the showerhead had mold growing on it. The bed sheets were clean EXCEPT for that one corner with a smear of something red (blood? raspberry jam? take your pick!) and the bed itself was so soft I thought it would swallow me whole. I could barely move. The pillows were soft beyond what's reasonable for a human head. Noise from other hotel guests was by far the biggest issue. Paper thin walls meant I could hear the TV and guests speaking next door. Across the hallway, another guest was playing music SO loud that hotel staff came to knock on his door to warn him to keep it down. They had to knock 10 times for the guy to hear them and answer the door. Gives you an idea! At least the staff was proactive... Oh did I mention there's a crack under the room door that is almost an inch high? All sounds from the hallway will echo inside your room as a result. Nice... said no one ever. So, as I said in my intro, if you get a good deal like we did, all these issues might be worth putting up with. Otherwise, stay away if you value good sleep. read more

Stayed here a few days on a North Shore vacation. Excellent place to stay at the North Shore of Massachusetts. You can get to any town or beach within 30-45 minutes. We used this as our home base and saved money by not staying at a more expensive place on the beach. Parking was easy, the room was terrific and we had a fun vacation because of it! read more

Deeply Disappointed by Mismanagement and Lack of Accountability. My recent stay at The DoubleTree by Hilton has been frustrating enough to warrant a review. I checked in on Monday, May 26, with a connecting reservation that was supposed to run through the week. At check-in, I informed the front desk that I had two back-to-back bookings (one starting Monday, the other Wednesday). The gentleman acknowledged both and assured me I wouldn't need to change rooms--especially important since I was traveling with a child. Unfortunately, that assurance quickly unraveled. The next day, I received a check-in notification for the second reservation. When I followed up, the front desk staff insisted I had booked two overlapping stays and had been marked as a no-show. Despite showing both confirmations on my app, I was told I was wrong and advised to call Advanced Purchases. I stood in the lobby, caught between two parties arguing over the phone--one saying I was fine, the other saying I wasn't. Eventually, the hotel staff relented and said they'd "take care of it" and notify management. I was told I'd hear from Laura Cardona or Henry Santos. I never did. I've since sent three emails (starting May 28), made multiple calls, and visited the front desk--no response. Meanwhile, I noticed two charges on my credit card. The room itself was also disappointing. The kids' side was supposed to have a TV--it didn't. The bathroom was missing basic amenities like conditioner and lotion, which I rely on when staying at Hilton properties. I submitted a request through the app and was told housekeeping would restock. They didn't. The next morning, I was told not all rooms have TVs, despite the website saying otherwise. I booked this hotel specifically to keep my son close to school while we moved homes, and I needed that TV to help keep him occupied while I worked remotely. To make matters worse, on the day of our move, our nanny couldn't access the room because our keys had been deactivated--without warning. We were locked out with a child late at night. Again, no communication, no explanation. I'm now in my second week of a three-week stay, and still no word from management. The Advanced Purchase team has tried to help but even they can't get through to the hotel. Calls are either endlessly on hold, misrouted, or sent to voicemail. To be clear, the restaurant staff, maintenance, and housekeeping teams have been kind and hardworking. The front desk staff seem overwhelmed and unsupported. The real issue is the complete lack of accountability and communication from management. It's unacceptable. I've sent a final email today requesting two nights be credited back to my card. I'm also cancelling future Hilton bookings where possible. I'm done. This experience has been exhausting and disheartening. read more

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The hotel room was clean can't complain too much about it. I do wish the lighting was different bc it was rather dull even with all the lights on. The beds made a noise every time I turned. Lots of parking for sure. They offer breakfast but it is paid. They do also sale coffee but every time I passed it wasn't open could also be the times I was coming and going. I would have given it more stars but they did have me drive to the hotel to see if I can do early check in. They couldn't tell me by phone. So I made the drive which I wish I hadn't. I have done early check in plenty of times at no cost. However, the front desk agent told me I had serval options while on the phone when I arrived she tells me it's $150 for early check in. Which I was baffled by as I have never had to pay. The pool was also going to be closed for a day due to maintenance. Not a terrible hotel but I am sure you can find something better at a similar price. read more

DoubleTree by Hilton Hotel Boston North Shore - View from 5th floor - Hotels Near Me - Danvers, Massachusetts

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This is a fine establishment with all the amenities one would expect from a Doubletree and the restaurant is pretty good. It's an older hotel with a number of quirks and oddities that the unseasoned traveler would probably not like. It's hit or miss; depending on what room you get, on whether the lights, equipment etc work. I've have several rooms over the years with switches that do nothing or bathroom amenities that are improperly installed. For example the shower doors being on backwards which causes you to either reach into scolding hot water to adjust the temp and/or they cause a pool of water on the floor outside of the shower. The rooms also have older furniture which can be in various states of disrepair. The rooms are comfy and the location is convenient to the highway but not much else. You get what you pay for and it's to be expected. Don't look for a 5 star resort here but it is decent enough for a work stay. Just don't get lost in the labyrinth of a first floor. All that being said I do stay here often and will continue to do so. read more

Dirty, rude staff, trash was never taken out in common areas. The lounge/restaurant on site is atrocious. Staff is rude, demeaning, slow and mean. Find another hotel and definitely another restaurant, you'll thank me later. Staff at restaurant: Naser, Tiara and Laura are absolutely horrific. read more

The location of the hotel is convenient and close to stores, which was helpful when we needed to run out quickly. However, the overall atmosphere of the hotel felt outdated and quite dark in certain areas. Our room was located far from the main areas, which made it feel isolated. The room itself was okay, but cleanliness was concerning -- we found chapstick and hair ties under the furniture, suggesting housekeeping may not be thoroughly cleaning or moving items during service. We visited the waterpark, and while the kids enjoyed it, the experience overall was disappointing. The food was extremely overpriced for the quality received. It was very busy with limited staff support. I waited 30 minutes just to place an order for a turkey wrap and Caesar wrap, and another 15 minutes to receive it. There appeared to be little organization, as people were grabbing food and drinks without tickets. Someone even attempted to take my order before I could claim it. The noise level was what you would expect from a hotel connected to a waterpark and spa, so that was understandable. However, I was concerned that lifeguards appeared distracted on their phones rather than actively watching the pools. We rented a cabana for $200 expecting the ability to come and go throughout the day. When we briefly returned to our room and came back, another family was occupying our cabana. Although we reported this, nothing was done to remove them, and we essentially lost the cabana we paid for. There did not seem to be any system in place to ensure security or monitor reserved spaces. Service throughout the hotel felt unfriendly and disengaged. At the hotel restaurant, the bartender sat on the floor using his phone between customers and had to be waved down for service. Overall, this stay was disappointing due to poor management, lack of oversight, and inattentive service. While the kids had fun at the waterpark, the overall experience did not meet expectations. read more

There are a lot of negative reviews about this hotel and I don't understand why. The staff are amazing and nice. One staffer (I wish I had gotten her name) went out of her way to locate a lost package I had delivered for Valentine's Day. The room service staff are very professional and thorough and the restaurant has very good food and not badly priced for a hotel restaurant. I stayed over a month at this hotel without a problem. Be advised that with a water park attached to the property the hotel gets very busy with children on the weekends and during school breaks. read more

Overall great stay! Staff was over the top professional. Weddings were happening but wasn't loud in room. Updates could be made for room but very clean. Lobby and hallways were very pretty read more

Food was gross, rooms were gross, staff made racially motivated comments during my wedding after party that they thought we couldn't hear. This place is trash read more

I spent four night in this hotel. I liked the location, kind of out of the way, but still near major roads. As it turned out, the hotel was packed because there were 8 weddings that weekend with guests staying at that hotel. I'm amazed I was able to book a room only 3 weeks prior! I had a room on the 3rd floor, and it was very well maintained, very clean. The one thing I did not like was that my TV was not a smart TV. So I couldn't even play YouTube or music or anything like that through the device. My first night, I was in the mood for a drink, so I decided to stop in the hotel bar, and holy crap it was packed and loud. I guess everyone from the weddings decided to go in at the same time. I would say 60 or 70 people easily. I went with a Maine lunch beer for $9, a very well known beer from, I guess, Maine. It was not a cheap bar by any stretch. Couldn't get wine for less than 13, or a mixed drink for under 15. So after elbowing my way to the bar, I got my beer and took it back to the room. The next morning, I wanted to get a workout in and get some water. But the gym was closed. Now this wasn't the hotel gym, mind you. The Doubletree is connected to an Athletic Club that did not open it doors until 7 am. I could not even access water, the only fountain was inside the club. So I settled for one bottle water from the front desk. I also forgot my toothbrush and they gave me one for two bucks, not bad at all. read more

I wish I had read the Yelp reviews on this hotel instead of the reviews on Expedia. The reviews on Expedia rated this place as excellent, and I found it to be far far away from the term excellent. This hotel is way overpriced for a one star hotel. This hotel is dirty, dirty,dirty. The bathrooms have hair on the floor and dirty bathtubs. Some type of bodily fluid was stuck to the tub. Stained wallpaper with god knows what bodily fluids. We were assigned a connected room in the lower half of the building. I imagine that this area of the hotel is what guests on the Titanic assigned to the steerage deck would have experienced. My husband and I were the only guests registered yet they assigned us a room with a Queen bed along with two toddler beds in the same suite. Also the staff did not tell us that our room is a connecting room where there was a large family with two children on the other side of the connecting door. All night long and very early the next morning we were exposed to the delightful sounds of children in the adjoining room screaming, and crying as well as their two loud mouthed parents continuously scolding them. I suppose the walls are paper thin. Once the kids were asleep we thought to ourselves, at least it's quiet now and we can sleep. WRONG!! It seems that our room located in the lower level wing was near some sort of utility room. All night long we had to endure annoyingly loud noises from what seemed like an engine or motor of some sort. We heard drilling noises, noises from water pipes possibly... it's hard to tell what the noise was but it felt like we were in the engine room of the a ship - just brutal!! The next morning we asked for another room. We were assigned a proper room in the building 5th floor. In this room we had other issues- albeit not as horrible as the first room. We attempted to turn on the heat as the air conditioning was on at full blast when we walked in to the room. There was no heat- the unit just blew more cold air into the room even when set at 73 degrees. In the morning the heat came on and this god awful nauseating smell blew out of the A/C unit. We had to turn it off as the smell was unbearable. There was also some type of growth on the hot water faucet in the bathroom sink. Torn curtains on the 5th floor by the elevators. This hotel is just plain gross. Yes it's terribly outdated which is fine if it were at least clean. I'm not going to even mention the disgusting breakfast buffet. I observed guests at the buffet table coughing and hacking all over the food. I told the server I did not want to eat from the buffet and ordered a bowl of oatmeal from the menu instead. She directed me to get myself a bowl of oatmeal from the buffet and she would just charge me $8 for the bowl. ( I suppose she expected a tip for that type of service - my tip is to avoid the breakfast buffet) Two good things I can say about this place is that the staff were very professional and courteous and tried to be accommodating. The other positive is that the bed was comfortable. We will never stay here again or any other Double Tree Hilton for that matter. Tip: Don't trust the reviews on Expedia or Travelocity because I did and they were far from truthful. it seems that Yelp reviews are more honest and trustworthy. read more

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This hotel had hallways that smelled of smoke, rooms that were run down and no options for coffee or snacks for many hours of the day. If we hadn't been there with a group, I would have checked out. The toilet seat that was cracked all over to harbor germs and can't get fully clean was apparently common among rooms, and is unacceptable. It is also convenient to nothing. read more

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The rooms were clean but they need to be updated. Food was good. Staff was friendly and very helpful. Daniel the bartender for our event is amazing! Great personality and engages with everyone!! He definitely deserves at least 10 stars!!! read more

This had to be one of the best hotel stays that we had experienced in quite a while. Check in was a breeze, the room was clean, the air conditioner was nice and cold, the room was spacious, the curtain closed completely, and the bed was super comfortable. If we were here for more than a night, I would have loved to had tried their restaurant. But for the time that we spent here I could not muster one single complaint! read more

DoubleTree by Hilton Hotel Boston North Shore - Hotels Near Me - Danvers, Massachusetts

I never actually leave reviews, but I felt I had to for this hotel. Do not stay here and especially do not have you wedding party/room block here. We recently stayed here for a wedding. There was absolutely not enough staff to handle the four weddings that were staying there all weekend. The staff was uneducated in their jobs. The hotel rooms were run down and had blood stains on the wall. There was many issues with the room blocks. I would just do your self a favor and stay somewhere else. read more

Very nice hotel with a lot to offer. Pool was nice. Room was spacious, clean, and comfy. Kept hearing a weird clicking noise throughout the night though. No idea what it was. Other than that would recommend. read more

Check in here was great! We got to check in early at 11:30. The woman and the manager oh and even the housekeeper we ran into were all superrrr pleasant. Rooms were soo clean, smelled great, fully stocked.the pool is really big & the best part is it wasn't busy.. even on a saturday. The hot tub was lovely, no kids allowed in hot tub, which makes it even more relaxable hahaa. The hotel is very peaceful and the environment had great vibes. There is also a lounge and restaurant in the hotel. Breakfast is not included it's eight dollars per child and $16 per adult. Water park & lazy river was loveee. & a big plus ... it wasn't busy esp for a weekend. Overall great stay , deff recommend for a fun weekender. Prices are afforable as well. Actually this place is the old "coco key resort" (renamed now) which i went to when I was a kid so it was a really excited to realize that when i was here lol read more

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They only have 1 door which is lobby. Or maybe I'm not looking hard enough to find other door to get in . Have to walk like 1 or 2 blocks to find my room from the lobby. So far.... they have indoor swimming ‍ which is the best of our trip since other hotels still close their pool due to not hot enough eventhough this already Summer -June month. Parking is on the side of the building they put like 10 spots of handicap space but the entrance still the lobby, so not sure if that space still works for handicap. read more

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Not a good experience . I would not recommend this place. One hand doesn't seem to wash the other. Front desk person Laura, has an extremely poor attitude. She obviously doesn't like her job. She needs lessons on customer service. Management should be watching to see what is going on with their hotel. Low end service. I'm sure Corporate wouldn't be too happy. Go elsewhere. read more

Absolutely rude and unprepared for being fully booked. They had several weddings and just couldn't get their act together. It was "everyone else's fault but their own" was the attitude we got. My check in was 3 and could not accommodate me. Kept yelling out in the lobby "no rooms are ready". Never smiled never apologized. Just rudeness. I requested an adjoining room and that couldn't be accommodated. Isn't that one of the commercials saying you can have an adjoining room?? Never will I recommend family friends or even my worst enemy to stay there. I'm sure they don't care because they book no matter what,..due to the water park. Just want everyone's money. They don't care about hospitality at all Sincerely Disgusted read more

It was TERRIBLE! I made the reservation online and then called and asked for a roll-in shower. They assured me I would have it since I do have special needs. (I am in a scooter with an Oxygen machine). I even called two more times the week before and the day before check-in. When we got there on the day of checked in, I asked again if it had a roll in shower, they told me it did not and changed my room to an accessible room with a roll in shower, so they said. The room was on the 7 floor all the way in the back of the hotel (Great for someone who has limited mobility and on oxygen) and it was a regular room. I tried calling the front desk wait almost 30 minutes on hold. I know this because after 15 minutes we decided to go down to the front desk, and I was still on hold when I got there. I told the front desk that the room did not have a roll in shower (I have pictures). They told me they did not have any more at that time. This is after I had requested one prior and after my reservation online and called them to ask and confirm. I asked for a different room on the 1st or 2nd floor. Instead at this point so at least I would have to go so far again. They gave us a room on the first floor with a King bed, 2 toddler beds and a crib but again a regular room but at least it was not a mile away. The problem now was that the AC and Heat did NOT work it kept turning off after about 2 minutes, we called the front desk again. This time they answered after about 20 minutes and sent a technician for the AC. He looked at it, fiddled with it, and waited for it to cut off which it did. He said he was going to basement to see if they had the part or another unit they could put in and if that was not available, he would make sure we were changed to another room again. He told us it would take about 10 minutes to get there and look and assured us he would be back; he never came back. We were tired and decided just to go to sleep at that point as by this time it was 11pm we checked in about 4:30- 5pm. The next day we told them we did not need a housekeeper service, but we did need the AC check out because it was not working. We got back to the room after we went to the venue at the hotel for a few hours. Our bed was made, the room was cleaned but the AC was still not working but it was staying on about 5-minute intervals now. We wanted to try the restaurant we asked if we could order and pick up since I was in my scooter with my oxygen the Hostess said oh, we have a ramp over here We never knew as that door was closed, she even said it should be open but closed it after we went in. They hostess did bring us drinks after we had been sat down after 10 minutes, we waited for the server. but she never showed. we left after 30 minutes asked about paying for our drinks (which was a diet coke and hot tea) from the hostess that did bring us our drinks; she told us that our server would take care of it, and we said that was the problem since we hadn't seen her. She told us to go ahead and go so we did. IT WAS ONE PROBLEM AFTER ANOTHER AND IF THE VENUE WASN'T IN THE HOTEL WE WOULD HAVE LEFT AND WENT SOMEWHERE ELSE. The only good thing was the breakfast area and that wait staff was amazing!!! Everything else The rooms (both of them), the AC/Heat, the front desk staff was terrible, read more

Stayed at this hotel for a wedding - 1 of 3 they had that weekend and a 50 year reunion, NONE of which they were prepared for. They wouldn't allow most to check in prior to 4 despite all the shuttles for the wedding leaving between 3:30 and 4. Despite knowing they had 4 large events, they only had 2 people working the front desk, which led to a line of 30+ people trying to check in. The atrocious manager on duty, argued with nearly half those people rudely dismissing everyone with a "that's not my problem" statement. How she has a customer service job, nevermind a managerial job is beyond me. She wasn't the only one, 95% of the staff were rude, from the front desk, to the housekeeping, to the bartenders and buffet staff. (don't even get me started on how disgusting the buffet food was) The hotel itself is rundown, musty and just felt dirty. There were mouse sightings in the hallway on the first floor. The lobby bathrooms were filthy and never addressed. Absolutely no chance I would stay here again. read more

Amazing place lots of things to do. But the cards were not working TWICE! It's insane! 4 Stars

The locker rooms for the pool area are broken down, dirty, and disgusting withNO TOWELS ANYWHERE. WE WERE TF AFTER THE FACT THAT YOU NEED TO CHECK THEM OUT WHEN YOU sign in for the pool area and then the pool attendant (nice guy) apologized as he was supposed to offer them. Locker room showers literally have bugs on the floor. Check out the pictures. It is gross. read more

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We selected the Deluxe King Room and it was ideal! We were up on the 6th floor in room 641 It's not as modern and hip as many other hotels we've stayed in the past but the bed was very comfortable, the room was nice and clean, the air conditioning worked perfectly and it was very spacious! That earns 5 stars from me! read more

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This is the worst customer service ever!! I booked a reservation on April 5th for September 25th for my daughter 19 and her boyfriend 20 after a concert they would be attending. I happen to call the other day to make sure my daughter could use the card I booked it on(since her name isn't on it) I was told that's fine as long as she 21. Wait what? You eligibility on your website says 18+. The supervisor on site was very firm and rude arruguing with me that the site says 21. I said we'll that's not what your site says. I said ok (even though this is a huge inconvenience to me that I now have to have Find someone over 21 to stay with them) I will have to figure something out. Can I simply change the room from one bed to two? He said my room is non refundable and it would be a 50$ charge. What? I didn't actually want to change my reservation you left me no choice. Said I had to email corporate . After not hearing from the email the following day, i called one of the corporate numbers and spoke to a lady that had the same response. Only difference is they were both blaming each other. Supervisor from the hotel told me i had to call corporate, when calling corporate they told me it was the discretion of the hotel. I did end up talking to another wonderful lady on a different corporate line her name is Mailen. Who took the time to fix the matter. She gave me a refund which isn't what I wanted but was the only way to rectify the situation. Now my scrambling trying to find a room in a month notice. Knowing all the hotels has up their rate by now. I simply just wanted the night to work out on both ends. But that wasn't the result read more

DoubleTree by Hilton Hotel Boston North Shore - Hotels Near Me - Danvers, Massachusetts

Three glaring problems during our stay: 1. Pool ( deck id falling apart, all wicker chairs were broken, and the hand rails in the pool do not go all the way down the stairs) safety is not observed. 2. Room wasn't cleaned till nearly 5pm. Had no body wash in room and maids in hall didn't understand my request. I pointed to the bottle I needed and it was empty too. 3. The Starbucks in the lobby charges Starbucks prices but we got Lipton tea, Swiss miss hot chocolate and awful muffins This hotel needs major changes. read more

Very clean...staff was friendly. Check in/ checkout was quick and easy. The parking is kind of far as mentioned in other reviews. It was one of the quieter hotels ive been to lately. It is a little off the beaten path...youll need a car to get to places to eat etc. Would stay again. read more

Was charged for drinks when they should have been included as Diamond perks. When I brought this up with the front desk the associate was less than accommodating and I had to spend five minutes explaining I needed a corrected receipt to give to my company for expenses. And when I expressed my frustration was dismissed by her claiming I was harassing her due to her religious garment so as to get rid of me. read more

The front desk staff is rude and abrupt. The rooms are clean but very old and run down. The place is just worn out. If the front desk people were nice you could overlook a lot. read more

Nice hotel but terrible breakfast buffet that may or may not be included in your reservation even if it said it was when you made the reservation. Room walls are thin too, I had someone next door coughing hard all night. read more

DoubleTree by Hilton Hotel Boston North Shore - Dining area with worst breakfast buffet ever - Hotels Near Me - Danvers, Massachusetts

The hotel is very nice. We went to the Tradewinds restaurant after reading a 2 star review, not expecting much. The food at the Tradewinds was amazing! My sister had the squash ravioli ... absolutely delicious. I had the lobster salad sliders... best I've ever had! We split tiramisu and again it was delicious! Highly recommend this restaurant!! read more

Our stay here was delightful.!The beds were so comfortable. The room service was excellent, and a special kudos to the front desk employee, Siv, for her professionalism and charming personality! We also held a 50-person brunch event there for a wedding, and it went off without a hitch! Everything was set up on time, and the food was great! Will definitely return! read more

As soon as my daughter and I walked into our room it smelled like straight up sex!!! I wanted to vomit. The bathrooms are dirty,the room is dirty and just feels gross in here. read more

Usually, I like to leave good reviews and/or recommend a hotel for its cleanliness or extra friendly staff. Unfortunately, I cannot do both this time. I am glad to say that your hotel staff was pleasant upon our arrival. We were offered cookies (but they were not fresh), but we were not offered any water (that I should receive as a silver member). Our room stay, however, was not acceptable. For $175 I expect a much better experience. I work very hard for my money and this felt like a waste. My daughter and I had a 7-hour car drive from NJ and were really looking forward to relaxing and refreshing before our long day of Feshman orientation at Endicott College (I chose your hotel for the proximity to the college, even though the price was a bit high for what we knew would be only about an 8- to 10-hour stay). We arrived tired and hot. This was a special trip for us as we don't get to do things like this often together. I was hoping that your hotel would be the place that I would stay each time I visited her as it was a good location. However, this is not going to be the case. It started even when getting off the elevator to our floor, we were welcomed with the strong smell of marijuana in the hallway. I am not sure what the policy is at the hotel, but it did say 100% non-smoking on your website and if I can smell it, so could management. When we got into our room, it was stifling. We turned on the air conditioner and let it run for about 30 minutes. After 30 minutes, the room didn't get cooler. I called the front desk, but the phone receiver didn't work on the nightstand phone, so it took 3 calls to speak to someone after I finally realized I could use the speaker mode to call. They said they had no one that could come fix it at that time. So, unfortunately, we ended up sleeping, uncomfortably, in a warm and stuffy room--the compressor for the air conditioning never turned on! There was also a layer of dust inside the air conditioner filter (yes, I always check). Additionally, the bathroom was not clean. My daughter and I found hair from the previous visitor (we assumed), in the bathtub, the sink and on the counters. The faucet of the sink would leak when we turned it on and it got some of our stuff wet. The floor did not look like it had been cleaned. In the morning, when I woke up and went to use the shower, there was some kind of sludge or dirt in the bathtub (see photo), like it had backed up overnight? Needless to say, I was unable to take a shower before we had to leave early in the morning. I told the front desk at checkout, and they didn't even apologize for the inconvenience. The refrigerator's freezer section was packed with Ice and there was something stuck in the freezer. I was unable to use the freezer part of my refrigerator. Refrigerator section worked fine. The beds were clean and comfy and they did manage to make my room feather free and for that we were thankful. I hope these comments help you better serve others and increase the quality with which you carry and represent the Hilton Brand and reputation. Sadly, this did not feel like a Hilton stay, this was more like a Holiday Inn Express stay. I choose Hilton when I travel, as I like to know that I am going to have a safe, clean room, even if the room is a bit more costly. To put it as nicely as possible, if I wanted to stay at a Holiday Inn, I would and I would also save $75-$100. But I prefer the usual Hilton quality and service. This did NOT happen on this trip. read more

DoubleTree by Hilton Hotel Boston North Shore - Stuff that backed up into bathtub during the night? - Hotels Near Me - Danvers, Massachusetts

This hotel is not what it advertises. To start parking is not good, they offer no free coffee or water like most hotels, and not in great condition. The room we had smelled like bug spray, the door looked like it was broken into, elevator out of order, refrig was not very clean, light fixtures damaged in hall, hallway not very clean and had to ask for more towels, only 2 in room. The pool was closed by 6 pm on a weekend and not working at all on Monday. They seem to want to push the attached water park which not cheap. I couple with four kids wanted to use the pool and it was already closed, the person behind the desk was pushing the waterpark at 60 per person. Most traveler stop at around 5 or 6 pm, and look for the pool, I did and was sadly disappointed. This hotel advertises itself as a premier hotel and it is not, it does not deserve the 8 point rating it gets. The staff at front desk are clueless when asking questions about local transportation or even where the pool is located. Really. I highly recommend if you are looking for hotel with the same amenities, do some research before picking this one. Very over priced for what it offers, and beware of free breakfast, I thought it was both but only given to one. A hotel that will dime you to death for sure. read more

Perfect location, close to major highways. The hotel lobby is impressively decorated with plenty of seating areas. Our room was outdated. Wallpaper peeling, furniture banged up. TV did not work at all despite crawling under the desk to see if it was actually plugged in. Upon reading other reviews, I don't think the TV works anywhere in the hotel. The mattress was bigger than the box spring so that if you sat or slept near edge, you actually felt like you were going to fall out of the bed. The bathroom appeared clean on first glance but needed a good sweep. I found it surprising that a Hilton hotel was cheaper than the Best Western down the street. Instead of the overpriced breakfast at the hotel, go to Nick & Andy's on Centre Street, just down the road, 3 min drive. read more

My boyfriend checked in. No one told him the Direct TV was out. When I got there I called down to the front desk thinking it was just our room and a simple fix hopefully. They tell me that it just went out through the whole hotel 12/30 and a tech was supposed to come but didn't and so with the holiday it won't be working the next day. They said they could offer 2 things....1 check out without any fee...or complimentary breakfast. Come to find out talking to guests that had been there the week...it had been at least 4 days without Direct TV. The breakfast was absolutely disgusting. I think more could have/should have been done for us. read more

Amazing experience for a reasonable price! This was one of the cleanest hotels I have ever stayed in. When we checked in at the front desk, they gave us all complimentary cookies (they were gourmet and AMAZING!). When we walked into the hotel room, it was super clean and bigger than we expected! The showers have their own shampoo, conditioner and shower gel bottles which saved us and they were high quality. The hotel itself is gorgeous. The lobby was modern, had a full bar and a Starbucks! I will absolutely be staying here in this hotel whenever I come into town. read more