Solid hotel in this area. All the rooms are the same in this hotel, as it comes with a suite…read more The swimming pool water is too cold to my liking. Make sure to always bring your room key card for swipe access. Free breakfast in the hotel lobby that starts 6:30 AM on weekdays and 7 AM on weekends. No EV charging available, but free overnight parking. Appearances wise, the rooms are slightly newer/nicer than the Hampton inn next door. In reality, you can see how dated this hotel is: the corner pipe paint is peeling off, slow toilet flush, tub is updated, etc. I talked to the hotel and they do a refresh every 8-9 years. I think this hotel has been around for 30 years and it is the oldest hotel amongst the three: Hampton inn, homewood suites, and springhill suites. Breakfast selection changes on a daily basis, but it is essentially the same as the Hampton Inn next door. I wonder if they run the same menu on a daily basis with slight variation. Public bathroom is also located on the first floor if you need to use it. Nice lobby area. If you need anything like extra towels or trash bag, you have to go downstairs and ask from the receptionist. I don't think they have enough staff to send stuff to your room. Love the fact that the room has pots, pans, plates, utensils, dishwasher, etc for convenient kitchen needs.

Unfortunately, things just keep getting worse here…read more Once again, staff are wonderful. However, management is clearly out of touch. They're doing renovations on the entire building, and the only acknowledgement to guests is a little card in the room saying "BIG NEWS! Sorry the windows are covered in plastic, but we promise it'll be worth it!" I'm certain this will make those staying in this hotel for just one night incredibly happy. That was sarcasm in case you didn't clock it. Sorry for a poor press, but I know you can do better! Please try harder!

While in Salem Massachusetts we found the Witchcraft Victims Monument in Danvers MA. There is no…read moresignage directing you towards the village when it was over played Noël Teel & I visited while Tony helped the baby! Tony Vanoy Lisa Diane Boyce-Vanoy Dale Lisa Vanoy The hotel staff was amazing and breakfast was very good

This hotel was difficult to pick out and hard to find,....Let's start with the front desk. "We have…read moreluggage carts, but, we can't find them". The sofa is So deep that no one can sit on them without throw pillows and there are none. There's a kitchenette, but, no sponge to clean with. Freeway side of hotel is very loud. There are poor seals around windows so there was cold air blowing through. I asked for a bathtub, what I got was an ADA room, with rusting metel on both the pulldown seat and the overflow spout. The coffee/tea cups are 4 ounce(tops) kids size. This is not a pretty room at all. It was clean,(except for the rust). The front desk guy in the morning was helpful, and we used the gym. We stayed here while visiting Salem. Not super close.

While having work done at our home we stayed for 11 nights. We stayed in the top floor in a nice…read moreclean room with a microwave and fridge. My husband and I enjoyed the complimentary breakfast and coffee. Everyone at the front desk and the housekeepers were so friendly and helpful. I am happy we stayed at BW instead of booking a house or condo.

The staff was kind and welcoming upon arrival. They were prepared with the reservation made a s the…read morecheck-in was seamless. The facility was extremely clean. The rooms were spacious, and the hotel had many amenities to include a fitness center, in-ground pool, an outdoor sitting area with seasonal fire pit and complimentary breakfast. If you're ever and Danvers and in need of a place to stay.... Make it HERE!! 10 out of 10!!!

Location looks sketchy due to construction and access is rough if u miss your initial turn- LOL…read more Right next to COSTCO which is connected to by a thruway so you can turn in there to be sure not to miss it. Friendly welcome and easy check-in. Room was very clean, bed was comfortable. Had an issue with door, but maintenance addressed immediately. Pool was clean and always had towels. Breakfast was very good with all types of options, well-stocked. Would stay again if in the area for sure.

The reviews & the rating do not align at all. Based on our experience, this hotel's high rating is…read morecompletely inconsistent with the condition of the property & the level of service we received. This was easily one of the worst hotel stays we have ever had & the hype surrounding this place is completely misleading. My husband & I have driven across the country & stayed in our fair share of questionable hotels, but this one tops the list. We paid around $500 for one room & what we walked into was completely unacceptable for that price. The property felt more like an aging apartment building being used for temporary or long-term housing than a hotel charging premium rates. The cleanliness was one of the most disturbing parts of our stay. There was mold in the shower & we did not feel comfortable taking a proper shower. We ended up cleaning parts of the room ourselves just to feel somewhat comfortable. Even the comment cards had dirty fingerprints all over them, which seemed to reflect the overall lack of cleanliness throughout the property. The service was just as disappointing. The next morning, we called the front office twice from the hotel phone because we needed towels. No one answered either time. We then called from our personal cellphone & someone answered immediately. After becoming frustrated, we walked down to the office ourselves & found two employees there, a man wearing a vest & a woman wearing glasses. It was extremely frustrating to repeatedly call from our room & receive no response when staff were sitting right there. The room was also uncomfortable throughout the night. The hotel is next to Costco & bright exterior lights shone into our room because the curtains would not close properly. We were also awakened by someone having a loud verbal altercation over the phone. Between the lights, noise, cleanliness issues & overall environment, it was nearly impossible to relax or get a good night's sleep. There is also NO elevator. We were assigned a room on the top floor & had to carry all of our belongings up the stairs. Anyone traveling with an elderly or disabled family member, someone with mobility limitations, or anyone who cannot comfortably climb multiple flights of stairs should absolutely be aware of this before booking. If a handicapped-accessible room is not available, you will have to climb the stairs. What bothered us most was the lack of urgency or concern when these issues arose. For nearly $500, we expected a clean, comfortable room & a basic level of customer service. Instead, we were cleaning things ourselves, unable to comfortably use the shower, struggling to get towels, dealing with bright lights & loud noise throughout the night & questioning how the hotel could justify charging that much. We drove all the way from Virginia excited to visit Salem, but this stay cast such a negative cloud over the trip that it affected our overall impression of the area. This was supposed to be a fun getaway, yet we could not wait to leave. The entire experience was awful from beginning to end. Based on our stay, the reviews & rating do NOT reflect the reality of this hotel at all. I genuinely do not understand the hype & this property was nowhere near the standard we expected for the price.

Loved everything about hotel. The vibe. The comfiness. The location. The food. Def would…read morerecommend. Not for physically disabled though. Stairs are a beast but oh so cool.

I deeply feel The Merchant's decision to not reimburse me is simply bad-business, and borders…read moreunethical. Here's a summary of my experience: 1. Our close family friend's son was to be married on August 29th. My daughter was to come up for the wedding events, and join me and my wife on Friday, August 28th and stay until Sunday morning, August 30th. 2. The wedding party made arrangements to events at the Salem Waterfront Hotel during the above referenced dates, and I first tried to get a room there, but they were sold out on that Friday night. 3. Now without a hotel solution, I looked on Hotels.com, found The Merchant Hotel, and made a reservation for a 2-night stay on June 13/14th, for August 28th, departing on August 30th. 4. In early July, my daughter informed me that she will not be able to attend the wedding, thereby negating the need for a room at The Merchant Hotel. 5. I immediately called The Merchant and I was instructed to call Hotels.com to cancel the reservation. I called Hotels.com and explained the situation to the representative and she said she had to call The Merchant to get approval. After a 10-minute wait, she came back and said she was not able to reach The Merchant, but assured me that this should not be a problem. 6. On August 28th, and looking for a cancellation from either Hotels.com or The Merchant, I called The Merchant directly. I spoke with a receptionist, explained my reason for calling, and she said she would forward my message to hotel management. On August 28th, I received this message from The Merchant: Hi Jeff, My name is Kaleigh and I am one of the Manager's here at The Merchant. I am reaching out as we have some notes here from our front desk staff noting that you have reached out to Expedia to cancel your booking. It looks as though the booking is still active in our system though. If you'd like we can reach out to them about cancelling your booking to help get this situated for you. Please let us know how we can help. 7. Appreciative of her quick response, I wrote back with: Omg YES Kayleigh! I did this almost a month ago, and THEY were the ones that said The Merchant had to approve it, ironically. They said it would very likely it would no problem that YOU would approve the refund because it was so far away from the stay. Soon after, I received another message from The Merchant: Hi Jeff, we have spoken on the phone yesterday and I had informed you we do not need to confirm the cancellation, we would need to confirm the refund which we cannot do as it is against our policy. If you would like to cancel the booking you need to call hotels.com/expedia and get them to do so. 8. I called Hotels.com again, and they again kicked the can down the road and referred me to The Merchant to make the cancellation and get reimbursed. 9. On the wedding day, I visited The Merchant to hopefully resolve this issue. I was greeted by the receptionist, and she called for the manager. I believe this was Kaleigh, and she escorted me outside so we could chat. I felt like I was being looked at like an unstable customer, but I understood why she did that, so good on her for anticipating a possible situation, but I had no intention of being unruly. 10. Within a day or two, I received this message, basically telling me, "too-bad, so-sad". I was very careful to make the correct reservation on the correct dates. I don't think it would be a surprise to anyone that the Hotel.com website is terrible because it DOES NOT retain prior choices a user makes while making a reservation. I was very careful to ensure I WAS NOT making a non-refundable hotel reservation, and this fell on the unsympathetic ears of The Merchant's Management. I asked to cancel my reservation MORE THAN A MONTH prior to check-in. The Merchant's decision to deny reimbursement under these circumstances, with more than enough time to rebook the room, is simply just bad-business, and borders unethical. In the meantime, The Merchant Hotel is $1,500+ richer, for a 2-night stay that wasn't realized.

This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

We did not want to drive from Vermont to Boston the next morning. Called them the night before and…read morefor being a busy weekend they were still able to assist us. The Room was clean, and the staff were great. Continental breakfast was great.

We would stay at this hotel again. The staff was nice and the manager was visible, monitoring the…read morehotel operations throughout the day. The hotel was clean. The room was a nice size, and we appreciated the medium sized refrigerator. The breakfast was good and had a better selection than average. One of the washing machines and one of the elevators were down during our stay. Our only other issue is that the hotel is not convenient to reach from the road. That is outside of the staff's control.

I ask for three basic things from a hotel: cleanliness, accessibility, and safety. This hotel has…read morefailed to meet all three. Courtesy is appreciated, but at this point, even basic competence would be welcome. If you need a safe place to sleep, access to federally mandated accommodations such as ADA-accessible parking, or a clean room serviced according to the schedule promised at check-in, I recommend staying elsewhere. We are currently staying at this hotel, and the experience has been outrageous. During an unnecessarily long check-in process, we specifically requested daily housekeeping and were assured that our room would be serviced each day as long as the Do Not Disturb sign was not displayed. Nevertheless, our room was not cleaned. We were left with all of our trash and dirty towels, and it appears that the hotel does not provide the housekeeping service it promised. At 4:00 a.m., a stranger was loudly banging on guests' doors. When we raised this safety concern with the hotel, staff claimed they had no control over the situation. They similarly claimed to have no control over delivery drivers who routinely park illegally and block multiple vacant accessible parking spaces. To complete the experience, staff also gave us the wrong Wi-Fi password at check-in. This stay has been a testament to incompetence and poor management from beginning to end--and we are only on Day 2 of a six-day stay. I have had better experiences renting rooms through Airbnb while sharing both a wall and a bathroom with the homeowner.

As I was driving into the parking lot late at night, I remembered the 14 presumed witches, five…read morewarlocks, and six other people who were killed or died in the area 334 years ago. Back then, Peabody was part of Salem, where witches were believed to have operated unrestrained for several years. Today, the bright, elegant lighting in the hotel lobby makes guests feel comfortable and at home from the moment they cross the threshold. The rooms are spacious, and the several simultaneous catering events, along with the large number of families dressed for a wedding, are a testament to the hotel's popularity. The Sophia Restaurant serves quality breakfasts with good coffee, fresh fruit, and real scrambled eggs. Guests can also request a made-to-order omelet. On the downside, the bagels were comparable to those found at lower-tier Marriott brands; perhaps it is time for an upgrade. The restaurant is elegantly decorated, and even if you choose the buffet, you can spend more time at your table talking with your companions or enjoying the view because the coffee is served to you. There is also a small but well-equipped executive lounge on the sixth floor, offering an expansive view of the city.

Hotel is pleasant enough, team that works here nice, convenient for traveling to areas outside of…read moreand in Boston itself, free outdoor parking. 3 stars. The problem; it's a party hotel. This is not the Marriott standard. Graduation and wedding parties stay here and on three nights there was active partying in rooms way past 3am, and last night until 4am. front desk put up a sign that drunk partners are meant to read and obey haha! -1 star. Substandard and not appropriate. Definitely not recommending this hotel.

The Cellar, underneath the Inn. First time going to this place, we arrived when they were opening…read more The door was locked, so we sat in the rocking chairs. Someone that works there had walked past us several times, and opened the door. We wandered in, and she said the restaurant was in the basement. When we left, we saw a sign for Cellar. Not knowing the restaurant was named the Cellar, the sign wasn't clear/meaningful. Anyway, we got there eventually. The decor was pretty nice (definitely more bar than restaurant). We chose a table in a quiet corner, which was beneficial and not. The wait staff was very friendly, but we were a bit out of sight out of mind for them. All the food was great, and the cocktail was expertly made, exceeding expectations. They have popovers as the table accoutrements, which are a personal favorite of mine! As mentioned above, I'd consider this a (speakeasy decor) bar with food options, that would be a solid social/meet up spot, with great drinks.

I had dinner at The Bell Inn & Tavern with my mom for an early Mother's Day celebration since it's…read morewhere she wanted to go. She and much of my family really like this place and rave about it, but my overall first impression was definitely a mixed bag. My mom made the reservation for Saturday at 4:45pm in the dining room. We arrived a little early, so she showed me around the beautifully renovated building. When we checked in with someone, they redirected us to the bar area downstairs as they were holding a private event in the main dining area. Okay, not a big deal to us. However I could understand if someone else might get a little annoyed at being told they had to go to the bar area when they specifically asked for the dining room on their reservation. I have to say that I do love the downstairs bar area, it's classy and has a vintage speakeasy vibe. We were quickly greeted by one of the guys working the bar who was super nice and did a great job. For a drink I started with their version of an espresso martini, which was a good start to the food experience and gave me high hopes. They brought us out some popovers which to me were just okay. For an appetizer we got some buffalo chicken dip, which was quite delicious. For dinner my mom got a Caesar salad (which I tried a little bit of and thought was good) and a flatbread pizza that was on special. I decided to be a little bougie and went with the braised short ribs, and I regret to say that the dish fell flat for me. The short rib did come apart okay when I stuck my fork in it, but it was kind of chewy, bland and overall really didn't have much flavor. The menu also states that the short rib is served with broccolini (which is a milder, sweeter version of the green vegetable) but it came with regular plain broccoli instead, which I was also quite honestly disappointed by. With all that being said the polenta was my favorite thing on the plate. I'm a little conflicted. The place is beautiful and the staff is so nice. But with how much it was hyped up to me, I was a little let down. I'm kind of thinking that I should've went with another dish? I really want to truly love this place, so I'm sure I'll be back with family at some point to give them another chance.