Unfortunately, things just keep getting worse here…read more Once again, staff are wonderful. However, management is clearly out of touch. They're doing renovations on the entire building, and the only acknowledgement to guests is a little card in the room saying "BIG NEWS! Sorry the windows are covered in plastic, but we promise it'll be worth it!" I'm certain this will make those staying in this hotel for just one night incredibly happy. That was sarcasm in case you didn't clock it. Sorry for a poor press, but I know you can do better! Please try harder!

Solid hotel in this area. All the rooms are the same in this hotel, as it comes with a suite…read more The swimming pool water is too cold to my liking. Make sure to always bring your room key card for swipe access. Free breakfast in the hotel lobby that starts 6:30 AM on weekdays and 7 AM on weekends. No EV charging available, but free overnight parking. Appearances wise, the rooms are slightly newer/nicer than the Hampton inn next door. In reality, you can see how dated this hotel is: the corner pipe paint is peeling off, slow toilet flush, tub is updated, etc. I talked to the hotel and they do a refresh every 8-9 years. I think this hotel has been around for 30 years and it is the oldest hotel amongst the three: Hampton inn, homewood suites, and springhill suites. Breakfast selection changes on a daily basis, but it is essentially the same as the Hampton Inn next door. I wonder if they run the same menu on a daily basis with slight variation. Public bathroom is also located on the first floor if you need to use it. Nice lobby area. If you need anything like extra towels or trash bag, you have to go downstairs and ask from the receptionist. I don't think they have enough staff to send stuff to your room. Love the fact that the room has pots, pans, plates, utensils, dishwasher, etc for convenient kitchen needs.

While in Salem Massachusetts we found the Witchcraft Victims Monument in Danvers MA. There is no…read moresignage directing you towards the village when it was over played Noël Teel & I visited while Tony helped the baby! Tony Vanoy Lisa Diane Boyce-Vanoy Dale Lisa Vanoy The hotel staff was amazing and breakfast was very good

This hotel was difficult to pick out and hard to find,....Let's start with the front desk. "We have…read moreluggage carts, but, we can't find them". The sofa is So deep that no one can sit on them without throw pillows and there are none. There's a kitchenette, but, no sponge to clean with. Freeway side of hotel is very loud. There are poor seals around windows so there was cold air blowing through. I asked for a bathtub, what I got was an ADA room, with rusting metel on both the pulldown seat and the overflow spout. The coffee/tea cups are 4 ounce(tops) kids size. This is not a pretty room at all. It was clean,(except for the rust). The front desk guy in the morning was helpful, and we used the gym. We stayed here while visiting Salem. Not super close.

The staff was kind and welcoming upon arrival. They were prepared with the reservation made a s the…read morecheck-in was seamless. The facility was extremely clean. The rooms were spacious, and the hotel had many amenities to include a fitness center, in-ground pool, an outdoor sitting area with seasonal fire pit and complimentary breakfast. If you're ever and Danvers and in need of a place to stay.... Make it HERE!! 10 out of 10!!!

This hotel is great if you're planning to visit Salem. It's a decent distance from all of the…read moreSalem attractions, and there are quite a few surrounding restaurants if you decide to eat away from Salem. The hotel was clean, the room was clean, the beds were comfortable, and the free breakfast was good. The service was friendly. The hotel grounds were really well maintained, and it looked inviting. The pool was fun and nice to swim in after a long day. It may have had a bit too much chlorine in it, but overall, it was pleasant.

What a comfortable place to stay while visiting Massachusetts. We were greeted kindly by Danny upon…read morearrival. He provided us with maps of the downtown Salem area for our trip Friday, gave great recommendations on places to eat, and overall was very pleasent to speak with. We secured room 423, and directions on the property to get there. Lots of parking. The room was on the second floor without an elevator so you needed to bring your luggage up a few lights of steps. The room was BIG. Offered a kitchenette, living room area, large king bed, vanity, shower and shampoo/conditioner/body wash. There were dishes to use and dishwasher with pod. Very clean, and perfect for what we needed.

We checked in and left as soon as we could secure another room nearby...so that's telling you…read moresomething! We arrived and were directed to a suite directly at the back of the property which is adjacent to route 1. Now, you are so close it's like you're on the shoulder of the highway. There is no soundproofing of windows and no sound barriers to blunt the noise, which was deafening with folks racing and revving their engines nonstop. There were cigarette butts just outside our door, and the room smelled dank and smoky -- almost like there had been a flood at one time. Everything seemed to have a ding in it -- chipped furniture, stains on the couch, a cabinet hanging on its hinges. We could hear people above us clearly, and much too clearly at that! There was also a lack of security. There were sliding doors that were not initially locked and there was a flimsy bar to prevent the door from opening that looked like it would break pretty easily if forced. The lock on the front door was funky -- sometimes I couldn't lock/unlock it and the screws were loose at the bolt. Maybe the surrounding area once had some life to it, but we drove through some abandoned big box stores that had transients living in the parking lots, which didn't make us feel great. Because you're not in a hotel with a traditional front desk with security personnel, you are more vulnerable, so this was a serious consideration. We tried to call the front desk to ask if there was another room available, but the phone didn't work! We sat there for a minute looking the place over, listening to the whizzing of engines and considering all the faults of the room and decided to leave ASAP. I will say that once we drove back to the main building, the woman behind the front desk was very nice and didn't give us a hassle about leaving. This is the worst property we've stayed at while being Marriott Bonvoy members for 20 years. Not sure if just our room was the pits or they all are, but based on our experience, I would certainly AVOID this place if you want a decent night's sleep and a feeling of security.

I'm not someone who rushes to Yelp, but this stay earned the effort…read more I recently stayed at The Merchant for the second time, and whatever magic existed during my first visit is gone. The biggest issue: the hotel hosted a large, ticketed public event that completely took over the main lobby--with zero advance notice to guests. I woke up to a lobby packed with strangers and nowhere to sit or gather with my family. I've never stayed at a hotel that allows a public event to fully overrun its only common area without warning paying guests. And no, "just go somewhere else" isn't an option--there is nowhere else. There are no additional common spaces and no elevator. Since we were meeting elderly family members, climbing three to four flights of stairs to our room wasn't possible. The lobby being unusable wasn't a minor inconvenience; it was a dealbreaker. Operationally, things only went downhill. Check-in is at 4pm, but arrive after 5pm and there's no one on-site to check you in. Checkout, however, is rigidly 11am. Our room was never cleaned during the stay, despite leaving the "please clean" tag on the door. Because of the limited staffing hours, we couldn't even get fresh towels. Then there's the mouse. I saw one in the common area and notified staff. Nothing was done. Food is left out uncovered for guests, which I promptly avoided--because "boutique hotel meets rodent buffet" isn't really my vibe. What's also new: some sort of train or underground rumbling that shakes the building roughly every hour, offering a front-row seat to what feels like an earthquake simulator. If this were a budget motel or a Holiday Inn, I might shrug and move on. But this is a $500-per-night hotel, and at that price point, these issues are unacceptable. Until these problems are addressed, I wouldn't recommend staying here--and I certainly won't be returning.

My stay was short but just divine, best sleep I had and the most delicious cookies! Thank you to…read morethe wonderful staff who shared instructions for my after hours check-in and made the entire process of navigating to the parking lot a breeze and ensuring I have all I need during my stay at this charming hotel that felt like home). I'll be returning :)

This was a good hotel for a one night stay in Salem. They offer a buffet breakfast with lots of…read moreoptions. There is a full fitness center too with pelaton bikes. Additionally, it's only a 10 minute walk from the train station. The amenities all seem pretty new as well. The only thing that was annoying is our key cards stopped working 3-4 times. The front desk was always willing to help, but I wasn't expecting our cards to stop working so much. Other than that, it was an incredible stay!

Great location -- very walkable to many of the attractions in Salem, easy to drive elsewhere, and…read morevery close to the train/T if you're coming in that way or want to take it into Boston for a day. We did have a car, and while the attached garage made things convenient, the daily parking fee felt high for what it is (almost $30 a day). Just a heads-up. Also, there is self-park, and at risk of sounding cheap, here's a tip to save you on some tips... valet is optional, and I don't think I've ever been in a hotel where it's less necessary. Self-park is the same price, but you spare yourself the constant tipping, which feels like one more tiny cash grab unless maybe the garage fills up at certain times and they have to move cars elsewhere. The room was nice enough for a short stay, though some acceptable / common deficiencies are starting to show -- scuffed walls, certain outlets loosening up so the prongs don't stay in well, one bulb burned out, etc. But the beds were comfortable enough, the bedding seemed clean, the bathroom was also clean and the shower worked well, and the room overall still had a reasonably new look and style to it. The pool was also clean, warm, and the overall pool area looked well maintained with plenty of clean towels available and a good amount of seating. The pool deck definitely gets a little slick when wet, so watch your step. Breakfast was almost exactly what you'd expect from similar U.S. chain hotels -- pre-made omelets or scrambled eggs depending on the day, home fries, paper-thin bacon or sausage patties, a few cereals and yogurts, a make-your-own waffle station, a couple fruit options, a push-button juice machine, instant oatmeal, etc. There's a good amount of seating, and a handful of tables have their own TVs (though you may have to hunt for a remote, and you might get some cross-room interference if someone else points theirs the wrong way). One interesting detail: breakfast isn't on the ground floor, and you can't reach it via the elevator without a keycard. I assume that's intentional to reduce non-guest walk-ins. Overall, I'd stay here again for the location and reasonable price -- just with the caveat to budget for the nearly $30/day parking or have a workaround ready. The convenience makes it tolerable, but it's definitely something to be aware of.

The place was run down and musty smelling. Overall it looked dirty and not well kept. When we got…read moreto our room, almost all of our pillowcases were dirty and there were hairs in the bed underneath the covers. The floors were dirty. There was no body wash, only shampoo/conditioner/lotion. There were hairs and unknown bug exoskeletons on our bathroom towels. The first night, the fire alarm went off right after we got in bed but stopped after a couple of minutes. On our last night, I found roaches in the restroom that scattered under the vanity as soon as I turned the light on Definitely wish I just bit the bullet and paid more for a better hotel

HORRIBLE HORRIBLE!! Stay away!!! Not clean at all and the highway is right there can hear all the…read morenoise and cars on the highway !!! It was dirty and unclean also would like to say NO HOT WATER!!!! Couldn't shower for two days .... Unacceptable for spending 500 for almost two nights buyers beware!!!! Will be calling to get a refund asap!!!!! Front desk person was unprofessional and not nice !!!!

Stayed at the Boston Marriott Peabody and had a great overall experience. The hotel is clean and…read morecomfortable, with plenty of parking which makes things easy. There's a restaurant on-site, a member lounge, and even a Starbucks, which is super convenient. The hotel could use some updating, but it's still a reliable and comfortable place to stay. Would definitely consider staying here again!

Stayed here two nights for a nearby wedding. Hotel is fine, typical. What moves them from a 3 to…read morea 4 is the quiet hours sign at the elevators. And, it really was quiet! There were at least 4 wedding parties in the hotel the nights we were there (as noted by all the guest gift bags at reception) and we didn't hear a peep at night. With all the wedding parties in the building, it was a crazy scene at the bar on Friday night. Wow. Not rowdy, just a lot of people milling about. Starbucks in the lobby is a nice touch but it is majorly slow and it really needs to open earlier than 7am, even on the weekends. Rooms were fine and quite large. Very good parking. This hotel isn't really near restaurants or Dunks so be ready to travel for food or convenience store.

Super clean and comfortable room! Very spacious and the bathroom too was so nice. It can be a…read morelittle loud with the activity happening outside, but the restaurant closes around 10 or 11 I believe so it didn't interfere with us sleeping at all. They have a ton of parking and the staff were nice and helpful. You also have access to additional restrooms and fresh water whenever. It's super close to downtown Salem -- I would definitely recommend staying here!

Likely the worst restaurant meal I have ever had…read more I ordered the short rib and I am still not sure what they did to it to make it so dry, hard, and rubbery. I looked like part of a shoe or wood. As it was placed on the table, one of my co-diners leaned over to whisper to me that it looked disgusting. I am guessing it was cooked, frozen, and then WAY over microwaved. (Who microwaves short rib?!) Regardless, it was awful. The polenta was runny and had big lumps of cheese all in one corner. I assume that was supposed to be mixed through. And the broccoli was so over cooked as to be a disintegrating mush. I cannot believe this left the kitchen. I didn't complain because I did not want to disrupt everyone else's dinner. I should have listened to all the other one-star reviews. Bell Inn service was friendly, lively, and casual and the building is really something special.