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    Double D Automotive

    5.0 (8 reviews)
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      Services - Double D Automotive

      Auto brake repair

      Auto engine repair

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      Tilley’s Auto Repair

      Tilley’s Auto Repair

      4.6
      (39 reviews)

      Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

      Rear shock absorbers were replaced this past Monday. After driving away there was a loud clunking…read morenoise that wasn't there when I brought the car in. I drove my car back to the mechanic and got it looked at- he did something/not sure. I drove away again and still the clunking is there, so I went back again to the mechanic. The mechanic said- they needed to order a part and it would come in Tuesday. It's now Thursday of the following week- I can't drive my car, they won't return my messages on the phone or email. My car now has a problem that wasn't there when I first brought it there. I really just want them to contact me back and fix my car correctly. The mechanic is rude. If you have an issue with faulty parts, don't expect him to do anything about it. Also go to a mechanic that can actually fix a car.

      USA Auto Service East Flamingo

      USA Auto Service East Flamingo

      3.4
      (36 reviews)

      Hi, I like to say first of all the front desk girl is just amazing as the back guys! She got me in…read morewith no problem and was very sweet. Second of all Chuck the mechanic that took care of my car a few months ago (my air conditioner ) so sweet and understanding and really cared about me not wanting to leave my car etc.... but did what he could to get my car fixed ASAP. Ireally appreciate people like that and how they truly care about their clients! I felt it wasn't about money but pure genuine care o getting me back on the road. Honesty is the next thing I felt from this auto store. I'm single and I always feel I'm going to be ripped off until I met Chuck and the staff and was straight forward no bullshit!!! Good guy Chuck and girl at front desk. Very honest place Thank you both, Sincerely , Jamie

      March 21, 2026 I went to have my brakes checked before driving on a long trip. There was no current…read morenoise. The mechanic said that I needed 4 rotors and brakes pads. ( I have never needed 4 rotors at the same time in my lifetime of driving more than 40 years. I check my tires early.) After having the service provided, I asked to keep the rotors. I showed the initial rotors to another mechanic after my travels. The mechanic checked the rotors. He said they were good and didn't need changing. I was very disappointed in the estimate and service I received. The front dest staff provided professional service.

      Double D Automotive - autorepair - Updated August 2026

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