Victor was very helpful for my questions being answered. Thank you Victor!!! Although I didn't get…read morea spot for storage, he still was very helpful.

I pay extra money to have a space in the main building. I have had storage in that building for…read moreover 10 years. In the last three years, the "A" building has started flooding. Last year I lost personal items, and furniture has been damaged. Not enough to claim insurance, but enough to ruin the legs of expensive furniture items. Paperwork that is irreplaceable was also ruined. And, I was one of the lucky ones, the unit next to mine was almost completely flooded. This year I asked whether the flooding issue had been addressed, since winter is coming, and I was assured that it was taken care of. Today I got a call, my unit is flooded AGAIN. They do not give a storage discount for the inconvenience, and last year they had no idea where the water was coming from. So, the office staff passed on the info that the issue had been addressed, and obviously the ownership has not done anything. The office staff is always polite and helpful, but the flooding issue is simply bad business, and the management ignores it.

Veronica is the best! As a manager she is very proffesional and caring about the storage tenants…read more Public Storage are very lucky to have such a great manager and I hope they give her a good bonus or well deserved promotion! Thank you Veronica for being amazing and helpful. Many thanks, Estrella

Veronica is very helpful answering questions and showing different options! Made the process easy…read more Plus the hours are great!

We needed it when we had our house heat treated and loved it so much that we kept it till we got…read moresheds in our backyard. Mark who manages it was great to deal with. All around great experience and I highly recommend them!

Mark has been excellent from the initial time I moved my items into the unit. His professionalism…read morein answering questions and assisting with payments was top-notch. This is the cleanest and most secure storage facility that I have ever seen. The facility is well-lit and secure, providing peace of mind. Definitely would recommend to my friends about Golden State Storage.

Awesome Customer Service Etiquette. If you're seeking a Personalized Service effect, this facility…read moreis your Choice. I've been a customer here for over a year, and I highly recommend this location. When you're ready, speak with Paula or Anna... always greetings with a Smile. Clean facility and great monthly rates. Perfectly located for my needs. You guys are Awesome

Great facility, state-of-the-art, Congenial helpful Staff…read more(Paula, Carman, and Perla) all very helpful, understands the business and procedure. 7a-7p access 8a5p office. Renters seem decent and polite too.

Andrew was great! He helped me pick out the right storage unit. He explained everything very well…read more He was professional and kind. Thanks andrew!

Andrew helped me out with getting a awesome 10x20 Storage. I was dealing with so much clutter in my…read morestore because of extra inventory. Now I have it here. My customers are happier. Andrew was super nice and helped me out for my first time renting a storage. Thanks!!

Amazing staff. They were so nice and spoiler the entire time. Very helpful and informative…read more I enjoyed the time it was fast and easy. Teresa was the was so sweet and she helped me get the storage unit that I need. Jenny made us feel comfortable and helped us with minor details.

Kevin has been an amazing help getting me situated with a new unit. Was previously at Public…read moreStorage in Pacoima but US Storage in Mission Hills is cleaner and far superior customer service. I'm a huge fan and will now be a long term client. All because of Kevin's assistance and great service.

Peggy is wonderful and accommodating. We have tried other storage places and had terrible…read moreexperiences but this particular spot is perfect. They are considerate and helpful. I highly recommend them

Wyman was disrespectful and discriminatory when we came to pay for a unit we reserved online. He…read morerefused to let us into the office because of covid but he didn't have a mask or follow any social distancing guidelines himself. He also lied to us about the availability of units per their own website. Stating they were being fixed and couldn't provide us with an availability date. We were disrespectful or dressed down or anything. We simply were discriminated for whatever reason and they lost a for sure customer yesterday. I left feeling disrespected and disgusted with mamagements ability to properly staff and train their personnel with proper customer service skills and discrimination awareness. I got a unit across the street and another patron there told me they had similar dealings with this establishment. AVOID THIS DISGUSTING PLACE and find a place where the employees treat all customers properly. We visited the property at 1pm on 2/2/24.

Fantastic sign up, clean facilities and great outgoing staff. Makes me feel safe knowing my…read morebelongings will be safely stored in an air controlled space. great option for students for the summer, which I am.

I don't usually write reviews this early in the process, but I had such a great experience touring…read moreSoCal Self Storage that it felt worth sharing. From the start, everything just felt easy. Rebecca walked me through everything over the phone in a way that was clear, thorough, and never overwhelming. Ella was amazing in person--super friendly, helpful, and made the whole experience feel welcoming instead of transactional. You can tell they both really know what they're doing and actually care. The facility itself is clean, well-maintained, climate-controlled (which I love), and feels very secure, which was a big priority for me. No weird storage-unit vibes. Super organized and well taken care of. I haven't moved in yet, but based on how smooth and thoughtful this whole experience has been so far, I feel really confident that move-in day will be just as seamless. Really appreciate how easy they've made this decision. Thanks everyone!

My mother and I had a terrible experience with this storage space, which was so unfortunate because…read morewe live only a half mile from the facility and had to go with another company. We made an appointment to look at the spaces, but when we arrived, the manager did not show up and they do not have regular office hours. We attempted to complete the rental process online but made an error on the size of the space we wanted. This should not have been a big issue. We asked to cancel the reservation and re-book the rental, transferring the one-time application fee to the new space. This is where we couldn't get help. No matter who I called, I could not get anyone to transfer the 29 dollar rental fee to the new space. I was told repeatedly that I would receive a call back from someone authorized to do this. I never got a call back, even after repeated calls. We ended up giving up, forfeiting the 29 dollars and going with Extra Space Storage, which is considerably further from our home, but who had the best customer service experience and the best online rental system. It's unbelievably bad service to avoid helping a potential customer that will pay rent for months or years over a 29 dollar fee, one that we were happy to pay and simply needed to be transferred! I'd give zero stars if I could.

Do not use Public Storage in Granada Hills on Chatsworth St! We have been renting a storage unit…read morewith them since Dec 2020. The price for the unit was $405.00, it goes up every year! I just got a notice that they raised the monthly rent to $800.00!! It has doubled in price! The unit is full of black widows and their egg sacks. We notified the staff there, they were going to spray, but i don't think they ever did. It got worse! Years ago we used Mission Hills Storage on Rinaldi across from the farmers market. The rates never went up that much each year. Our unit and the facility there was kept clean, never noticed a huge bug problem there. Needless to say, we are removing our things and going to a different storage place. We do not recommend the Public Storage on Chatsworth in Granada Hills!!

Lady with the red nails at the front desk working Friday may 15, 1pm was great to work with and has…read moreoutstanding customer service skill. Answered all my questions, was super helpful and professional. Thank you!

I'm very pleased with the customer service, Mina gave me the information I needed, she was generous…read morewith her time and showed me multiple units. definitely helped me make the best choice. the prices are fair and Nova is located close to the freeway. I would definitely use it again and of course recommend it to others. Cris.