I was very happy with care and staff. I am a senior and I took a fall. My husband and I are going…read moreon vacation. Myside was hurting really bad. I went to this urgent care and immediately I felt comfortable. They saw me very quickly and within 15 minutes an ex ray tech was in the way. They diagnosed it a sprain on ribs. I was very relieved. MA Bennett was very patient and kind getting my vitals. Carlile was through making sure before discharge that al avenues were taken. I was happy when I left.

Shay was great went in for a TB screening and employment drug test they had me in and out of there…read more Services were great.

I had a great experience at this clinic. The front desk staff was friendly, professional, and made…read morethe check-in process quick and easy. The provider took the time to listen to my concerns, explained everything clearly, and made me feel comfortable throughout the visit. I also appreciated how clean and organized the clinic was. I was seen in a timely manner and didn't feel rushed at all. Overall, the care and customer service exceeded my expectations. I would definitely recommend this clinic to anyone looking for fast, compassionate, and quality medical care.

My experience here was amazing. The weight was not long and once I got to my room, the doctors made…read moreme feel so comfortable. I came to get my stitches removed from having a tummy tuck in a breast augmentation with a lift. They were so gentle with me. I didn't feel any pain and they did a great job because some of my skin was healing over the stitches and they were still able to get it out. I recommend anybody coming here. I am most definitely a crybaby, and I didn't cry not once lol.

5 Stars - Review for NP Cristina M…read more Both my husband and I see Nurse Practitioner Cristina M., and we can't say enough good things about her! She's incredibly conscientious and really takes the time to understand our individual health needs. Cristina always makes sure our blood work is done on time, and she stays on top of our medications. We also appreciate that she personally follows up with phone calls when needed--something that's rare these days! It's clear she genuinely cares about her patients, and we never feel rushed during appointments. We're also grateful that the front office no longer requires masks--it's made the experience feel more welcoming and comfortable. The critical point about healthcare for oneself is that you take responsibility for your own health and make sure that you connect with your doctor, and I feel like this is a place that we could do that easily. Also-- I love being able to text message for appointments!! Cristina is a gem, and we're thankful to have her looking after both of us! -- Donnell & Ron S.

This place is a joke ! I called to scheduled an appointment. They did not answer but texted me and…read moresaid I gotta miss call! I proceeded to schedule the appointment assuming it was with Dr Singh. Yari the lady who asked for me to send her my insurance card front back as well as all my demographics. Which I did ....just to come into my appointment for them to delay my visit and say they needed to verify my insurance??? Excuse me....the girls here are unpleasant and rude ... one looked like she just rolled out of bed ... they could not even answer a simple question.... I thought I was going to finally find a Dr here in Vegas ! Nope not sure why they just hire anyone . I been in the medical field for 32 years and I could and would NEVER treat a patient the way they did ! Christina and her team need to wake up call! Say good morning ... hello etc with a smile .... Not do you have an appointment! Don't waste your time.... I might take this tik tok and see how many people experience this as your reviews are horrible !!!

In the spirit of NOT handing out 5-star reviews like candy anymore, here goes. Since 2023, I've…read morebeen seeing Optum Urgent Care at Rancho & Charleston for almost any medical reason, and they're IDEAL. Unlike PCPs, Optum U.C. is open 24-7; usually not crowded; and equipped to do x-rays, CAT scans, etc., during the same visit. Optum U.C. stitched up my bleeding eyebrow from when I fell off my bicycle landing on my head, they examined a 4-year-old lesion in my upper-left earlobe later diagnosed by an ANTI Reservoir Dogs dermatologist as cancer, and they now have me well on my way to recovery from a 3-week lingering dry cough. Besides being impressed with the professional/friendly service from front desk to doctors, I constantly refer to Optum's easy-to-read, 5-page report of everything that transpired -- invaluable toward ensuring consistent successful outcomes for me. Thank you!

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.

I am writing to formally document and express my deep dissatisfaction with the care--or lack…read morethereof--my child and I received at the CareNow Urgent Care clinic located at Ann and Simmons. This experience was not only disappointing, but unacceptable by any reasonable standard of medical professionalism, particularly where a minor patient is involved. My 11-year-old child was forced to wait nearly two hours to be seen, with no meaningful communication, explanation, or updates provided during that time. The clinic appeared clearly understaffed, yet no effort was made to manage patient expectations or show basic courtesy. Long waits can happen; complete silence and indifference should not. The conduct of Supreet Kaur, PA, was especially troubling. Her demeanor was callous, dismissive, and unprofessional. At no point did she demonstrate empathy, urgency, or accountability. In a healthcare setting--particularly urgent care--this lack of professionalism is both alarming and inappropriate. Equally concerning was the behavior of the front desk staff. After I calmly voiced a legitimate complaint regarding the excessive delay and lack of communication, the staff member at the counter appeared entirely indifferent. Most egregiously, I was threatened that my son would not be seen at all simply because I complained. Retaliating against a concerned parent--especially when the patient is a child--is wholly unacceptable and deeply unethical. No parent should ever feel intimidated or punished for advocating for their child's care. No patient should be subjected to hostility for asking reasonable questions about delays. And no medical facility should operate in a manner that suggests patient concerns are an inconvenience rather than a priority. This clinic demonstrated: Severe inefficiency Poor staffing and management A complete lack of professionalism Inadequate communication Disrespect toward patients and parents I strongly urge CareNow leadership to review the operations, staffing practices, and employee conduct at this location immediately. The experience we endured reflects poorly on the organization as a whole and raises serious concerns about patient care standards. I would not recommend this location to any family seeking timely, compassionate, or professional medical care.

First and foremost shoutout to the PA E. Kelleigh she was super nice, attentive, very compassionate…read morelike healthcare providers should be. We were taken care of properly by her. The lady at the front office though is very unprofessional, there's no compassion, care. She was on her phone while patients are waiting at the counter/front desk in front of her. She was talking to the other person on the front desk with her about eggs. How does he likes his eggs. Very unprofessional. She works at CARE now. Where's the care? Ppl go to carenow bec they don't feel well, but ppl like her shouldn't be on the front desk. At one point she even said there's no more eggs at the back Such an embarrassment

Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

This place is a shithole,i went for a blood test and i ended up getting a hearing test a heart beat…read moretest and they tried to send me to their cardiologist friend cause they said that there was something wrong with my heart eventhough a month before that i was at an emergency clinic and they checked my heart and it was totally fine,once they saw that i had meficsid they wanted to keep charging the insurance as much as they could,but the wirst part is the nurse who withdrew my blood she sticked the needle in my bone instead of my veines and i am posting a picture of my arm afterwards the worst i have ever been treated in any urgent care.

Its almost refreshing, being reminded that the people you're trusting with your health want to do…read morewhat they do. The employees at the 4755 w Ann MC location are so damn nice an insanely informative. genuinely a good spot to come for a quick check up. Ms.Izella though, da star of the show for me lol. Just helping everyone, so positive an genuine. Answering every question reassuringly; guiding me an other visitors through any slight confusion. Truly a sweet woman--whom had me laughing my entire visit. You can tell she loves what she does, it's too evident in her care. I really couldn't have gone to a better spot.

I went in for a flu shot…read more checked in as soon as I got there and didn't have to wait too long until the nurse called me in. The nurse was really nice and had excellent bed side manner. Also, the doctor was really nice and understanding. Very thorough and listened to my concerns.

Easy check in,the staff was very caring and helpful, I did some blood work, a few days later on a…read moreSunday I received a call from staff I was told everything was looking good, I was amazed by the follow-up call,I was with Nevada partners health before and never got the treatment or follow-up from them,I'd lost faith and hope in the medical community for several years, with dignity health they have given me both,amen, THANK YOU!!!

If could give 0 stars I would. On june of 2021 i was in a car accident two days after the accident…read moreI went in due to severe paid in my neck and shoulders with some abdominal pain. I went in with a doo-rag, sweats and a hoodie. Was looked at suspiciously but thought nothing of it. After waiting and being sent into an examination room I explained the car crash, what happened and the areas affected. The nurse taking down my history asked me the basics. Me having ER nurses throughout my family (aunts, granny, mother) i know doctor, lawyers are not who you lie to. So i made sure to let them know that I didn't do drugs and rarely drank, i dont even like to use Tylenol and Ibuprofen, but was a heavy cannabis user (in terms of dealing with pain) [I have been in the cannabis industry for a long time consultin/managing working with cancer patients to manage pain and nausea during the medical only years] - I saw the nurses eyes roll as she wrote this down. i was already getting side eyed but that must have been the thing that set them off because i was treated as if all of my pain was fake. Everyone became extremely dismissive, they reluctantly and with attitude told me they would give me a CT scan. As i went through that process the tech doing my CT asked if i had any other paid i described areas around my eyes and head and how it felt kind of dull. He looked at me and without a seconds thought said "this sounds like a sinus infection, we cant give you anything for that but we can suggest some medications" i looked at him like he was dense. And kept to myself. I get the scan wait for the results and the physician looking over the results comes in and checks me out. Touching my neck, my abdominal. I gave her detailed account of the car crash, how it happened, how i was positioned and what i was feeling. She tells me off the cuff "well we cant give you anything for it, just ibuprofen" I am shocked. She doesn't talk about or try problem solving just telling me that she is waiting for my scans. 10 mins later Gets my scans, and tells me there is swelling but nothing serious. Pain should go down and to put ice on it. I know and feel something is wrong so I call my friend a former cop, she gets me in with a chiropractor that very next day. In the mean time I call my aunt (now retired) and she agrees, she was so pissed she almost called herself but I told her not to worry because we had other family matters going on at the time. I go to the chiropractor he doesn't want to touch me before knowing whats happening. He orders an MRI and a CT scan- days later after getting the results 3 of my vertebrae are rubbing against each other cuz i had blown out disc. My lower abdominal pain was because two disc were pressing against my sciatica!!! Over time i started to have partial paralysis in my left and right arm. Very poor grip strength. All the of the medicine professionals i saw from then on were kind, patient and understanding never dismissing me very worried about solving the problem. Ultimately i had to get a ACDF surgery on 3 vertebrae in my neck and cortisol shots in my lower back!!! If i had just listened to them i would have been in a horrible place. Luckily through love and care from professionals who actually LISTENED AND CARED; I am back on my feet. I am powerlifting and close to where I was prior to the car crash. Still have a lot left to do an go but I am a firm believer in CROSSFIT and what it has done for me. I have NEVER been treated the way i was treated there. AVOID THIS PLACE LIKE THE PLAGUE. Listen to your instincts and make sure to write down names of every one who helps you. Make sure you get a 2nd and 3rd opinion! I know this is years removed; but have u ever had such a bad experience you just wanted to leave it all behind? I was in such a bad place trying to pick my body up to be as functional as possible I didn't want added stress, from something i couldn't control. i just wanted to leave that experience behind but now I am absolutely making sure ppl avoid these types of places and go to real hospitals that care. Hope this helps anyone looking; SUMMERLIN hospital, Valley Hospital, Sunrise - those are people WHO CARE

Shanell is amazing ! Very comforting, caring & informing. Very patient, answered every question…read morewithout any sense of rush. Top quality care with her

Friendly customer service and at the check in it was not busy when I went also had an appointment…read morebut still it was in on time