Great store Staff helpful and know where all items are…read morelocated Bryan, owner, is first class

This was actually an Ace Hardware…read more I rented their mini tiller today, as I have done for the last 30+ years. Usually I was supplied with the two cycle gas and a can to fill it up. This year I was told to return it full of fuel. Bearing in mind this is a 2 cycle engine and takes an oil gas mixture. I returned it 30 minutes later without fueling. The charge was going to be $10 for the quart of fuel I used. We debated and I paid $5 for the fuel. Don't know why they had to be so expensive and so hard to deal with. A reasonable charge would have been ok. $10 is not a reasonable charge.

I spent like 20 minutes looking for support pegs for bookshelves at Walmart, with no luck. And I…read morenever saw a person who could help me. So when I was done, I called Aselson's Hardware in town. Which is a big thing, I usually never call places, I like to browse(usually I'm not in a hurray). But I had a migraine and didn't want to walk around looking for an item again. A young man answered the phone, super nice, I didn't know how to properly word my item, as I didn't have the name "support peg" yet. But the guy said "we have a wide array of pegs and shelving support, stop in and will help." Which is exactly what happened! Wish I had gotten the kids name. A young man with glasses helped me find the items, helped me narrow down what I needed/size/amount and other things I didn't think of. I'm super glad I didn't have to wait for an online order. I did have to pay a bit more than online/Amazon/Walmart. But I got better service, no doubt I'd have bout the same thing three times at Walmart because it was the wrong size if not for the great guy helping me! I've also had the best service at the paint bar, be it the conversation while they mix and help choosing. And they helped me make a decision on what kind I needed, since I didn't realize there's a difference between the paints. I just grabbed. Shop small Stoughton!

Great customer service and always seem to have what I need at a fair price and store is always cleanread more

less than helpful not much inventory…read moreless than helpfull Asked two people. Did not want to come to designated isle with me. when asked where i could go to find what I was looking for I was told to go on line

So great to have a hardware store back in Verona! Really helpful when you need to grab one little…read morething and don't want to make the trek into Madison (#firstworldproblems). The store hasn't fully opened yet, but the shelves are stocked with everything you need and the staff were super helpful on my first visit. Great to see that they're hiring local high school kids to support the local economy. I'll definitely be back many times!

Unfortunately just moved here from another town where the hardware store personnel were super…read morehelpful and knowledgeable. Here no one makes much of an effort to help you, product knowledge is limited and pricing is high. Ironic they are branded True Value... should be rebranded as True Convenience (limited value)

I am writing this review for my son who rented a small excavator from New Glarus Hardware - well…read morenot really. He was arranging for soil testing at a home he had an accepted offer on. He had to arrange for a State of Wisconsin and a County employee both to be there to witness the results. In addition he had two architects from north of Milwaukee to create plans for a septic system. These soil tests and septic were contingencies in his offer and the ground was close to freezing which made this the only chance to complete this. He arrived the morning of the rental to find two clueless employees who clearly did not even know he had made arrangements two weeks prior for the rental (and called to change the date due to the weather), the excavator buried in snow from the week before and they didnt even plug it is so of course no chance of getting it started. Basically the employees told him there was nothing they could do. I just wanted you to know that not only did he not get the house, had to rescind the offer, two employees of the State and Country wasted their time and he had to pay the two architects for their time. I WOULD NOT SET FOOT IN THIS PLACE IF IT WAS THE LAST HARDWARE STORE IN WISCONSIN. Unbelievable. Thanks for taking away my son's opportunity and treating the situation like it was no big deal. Well it was!

I just received terrible service from one of your employees at the Stoughton store (10:30a on…read moreSunday, January 18). I didn't get his name, but he just told me that it was "not his job to know everything about the store". This was in response to my question asking what the January 25 percent discount applied to. This young man was on his phone, it seems that I irritated him, by interrupting his texts. I quickly left the store before I said more than, "it is your job to know about pricing and, have a better day." We've been loyal to Stoughton lumber, for the last 15 years. I've never had service this bad here.

This place is amazing for all my home projects! They have helped me with so much with my fence,…read morelawn and mulch! The staff helped me with all my questions!

Great experience here with staff willing to help me figure things out for a project. They had what…read morewe decided I needed in stock, too. Sooooo much better than a big box experience.

Such helpful staff at this location. The old-fashioned feel of the location makes for a great…read moreshopping experience as well. I recommend stopping here before turning to amazon or other online stores for your hardware needs! Nice reason to get out to Wiley street as well.

No wifi. Great deals…read more Service has always been steady and friendly. Sign up for coupons and they'll come. Coupons via email and shown on your phone acceptable. Tarps galore for any project including moving items. Also, coupons and freebies in the Sunday Parade paper.

There are deals to be had. That being said, it's on generic brand name items. However, they have a…read moregreat return policy, full refund if you return within 90 days - no questions asked. We bought a pancake compressor when we were building our house that we received a lot of flack for from our builder that is still working to this day! We just recently bought a folding trailer for $250 with their 20% off coupon! Keep an eye out for Valpak or other weekly flyers for 20% off and also a free trinket, we've gotten anything from a LED portable worklight, flashlight, 7 Function Multimeter, 6 piece screwdriver set, tarp, and tape measure. It all depends on the coupon in circulation.

Fishing staff were very pleasant and assisted me in a small amount of fishing line for a…read morenon-fishing project. Thank You

I typically find exactly what I need without having to buy more than I need. A staff member…read moreoftentimes asks if I need assistance and provides what's needed. This store is a gem and an asset to our community.

Such a welcoming hometown store! Mick and Phil were super helpful during my most recent visit. Mick…read morewent above and beyond to help me, and provided exceptional customer service! Got some really nice and fairly priced flowers here at the beginning of the summer. The store is clean and well organized. I also appreciate their convenient hours!

I called this store on multiple occasions to check on availability of a screen replacement. Nobody…read moreever answered the phone. For example: Today Monday July 29th I called 4 times over a span of 45 minutes starting around 2:15 pm. The answering machine says we're busy, try later and hangs up with no option to leave a message.

Ace Hardware in Bay Creek might be small, but they somehow always have exactly what you need. From…read morea random screw or plumbing fitting to a new shovel or light bulb, I'm constantly surprised at how well-stocked they are for the size of the store. Prices are great too -- often better than the big-box stores. The staff is always friendly and helpful, and it's clear they care about their customers. It has that old-school, neighborhood hardware store feel that's getting hard to find these days. The only thing to keep in mind is their hours -- it's a small operation, so sometimes they close early or aren't open when you expect. But don't let that stop you -- this place is absolutely worth planning your visit around. A true local gem and the kind of place that reminds you why shopping small matters!

Always friendly and helpful stafff. Usually have what I need or can tell me where to get it.read more