Great store Staff helpful and know where all items are…read morelocated Bryan, owner, is first class

This was actually an Ace Hardware…read more I rented their mini tiller today, as I have done for the last 30+ years. Usually I was supplied with the two cycle gas and a can to fill it up. This year I was told to return it full of fuel. Bearing in mind this is a 2 cycle engine and takes an oil gas mixture. I returned it 30 minutes later without fueling. The charge was going to be $10 for the quart of fuel I used. We debated and I paid $5 for the fuel. Don't know why they had to be so expensive and so hard to deal with. A reasonable charge would have been ok. $10 is not a reasonable charge.

I spent like 20 minutes looking for support pegs for bookshelves at Walmart, with no luck. And I…read morenever saw a person who could help me. So when I was done, I called Aselson's Hardware in town. Which is a big thing, I usually never call places, I like to browse(usually I'm not in a hurray). But I had a migraine and didn't want to walk around looking for an item again. A young man answered the phone, super nice, I didn't know how to properly word my item, as I didn't have the name "support peg" yet. But the guy said "we have a wide array of pegs and shelving support, stop in and will help." Which is exactly what happened! Wish I had gotten the kids name. A young man with glasses helped me find the items, helped me narrow down what I needed/size/amount and other things I didn't think of. I'm super glad I didn't have to wait for an online order. I did have to pay a bit more than online/Amazon/Walmart. But I got better service, no doubt I'd have bout the same thing three times at Walmart because it was the wrong size if not for the great guy helping me! I've also had the best service at the paint bar, be it the conversation while they mix and help choosing. And they helped me make a decision on what kind I needed, since I didn't realize there's a difference between the paints. I just grabbed. Shop small Stoughton!

Great customer service and always seem to have what I need at a fair price and store is always cleanread more

I'm a huge fan of the original Dorn stores-- Midvale and Oregon remain, as well as a fairly…read morerecently moved store in Sun Prairie. Some of the Midvale staff left to open this store. It looks about the same as it did when it was Ace, and that's not the bad thing. It doesnt have the charm of a hardware store that's been in the same location for 50 years. But it does have the same diverse selection, knowledgeable staff, and fair prices. I'll still go to the Midvale and Oregon stores as they are closer, but this is a great thing for the people of Verona. And I'm sure it will gain some character with years.

less than helpful not much inventory…read moreless than helpfull Asked two people. Did not want to come to designated isle with me. when asked where i could go to find what I was looking for I was told to go on line

Unfortunately just moved here from another town where the hardware store personnel were super…read morehelpful and knowledgeable. Here no one makes much of an effort to help you, product knowledge is limited and pricing is high. Ironic they are branded True Value... should be rebranded as True Convenience (limited value)

I am writing this review for my son who rented a small excavator from New Glarus Hardware - well…read morenot really. He was arranging for soil testing at a home he had an accepted offer on. He had to arrange for a State of Wisconsin and a County employee both to be there to witness the results. In addition he had two architects from north of Milwaukee to create plans for a septic system. These soil tests and septic were contingencies in his offer and the ground was close to freezing which made this the only chance to complete this. He arrived the morning of the rental to find two clueless employees who clearly did not even know he had made arrangements two weeks prior for the rental (and called to change the date due to the weather), the excavator buried in snow from the week before and they didnt even plug it is so of course no chance of getting it started. Basically the employees told him there was nothing they could do. I just wanted you to know that not only did he not get the house, had to rescind the offer, two employees of the State and Country wasted their time and he had to pay the two architects for their time. I WOULD NOT SET FOOT IN THIS PLACE IF IT WAS THE LAST HARDWARE STORE IN WISCONSIN. Unbelievable. Thanks for taking away my son's opportunity and treating the situation like it was no big deal. Well it was!

Went in a silly idea of building our own deck.... Walked out feeling confident to do so strictly…read morebecause of the outstanding customer service from Anthony Gomez! His knowledge (and patience with all of our questions) was remarkable. He never pushed us one way or another on what to buy, just gave expert advise and a few tips along the way. In a time when we have run into struggling customer service wherever we go... this was an amazing experience. Kudos to Anthony and all the staff at Stoughton Lumber! You now have 2 additional customers for life!

I've lived here for 27-years, and if you want lumber or building materials this is a good place to…read moreget it. I'll always get lumber there and gardening supplies beginning of the year. Otherwise, I have a hard time finding anything. They are either out of what I need or don't carry it. It's frustrating so if I need something specific, I go to Ace in McFarland or Menards. Stoughton won't have it. We had Aaron come in and quote new windows and doors. After two weeks, we had to call him and ask for the quote. We got the window quote, but not the new front double door. So we got quotes from other companies. We were shocked at new door prices so we went back to Stoughton. We looked at double doors, talked to someone who said he would talk to Aaron. That never happened so we went with a responsive company. I guess they don't need business that bad. I only go there for simple things. Sometimes they don't even have that. Aaron, you suck.

People working here are just so helpful and friendly. They helped me find things to hang on the…read morewall, nails and others, light bulbs, answer my questions on why certain things don't work, etc etc. It may seem no big deal for others, but for me who don't grow up in the US it means a lot(imagine yourself standing in front of a whole array of noodles in Asian market trying to pick the right one, all labeled in Chinese). I can come here and know people are willing to help. Thank you for the help.

Great experience here with staff willing to help me figure things out for a project. They had what…read morewe decided I needed in stock, too. Sooooo much better than a big box experience.

No wifi. Great deals…read more Service has always been steady and friendly. Sign up for coupons and they'll come. Coupons via email and shown on your phone acceptable. Tarps galore for any project including moving items. Also, coupons and freebies in the Sunday Parade paper.

There are deals to be had. That being said, it's on generic brand name items. However, they have a…read moregreat return policy, full refund if you return within 90 days - no questions asked. We bought a pancake compressor when we were building our house that we received a lot of flack for from our builder that is still working to this day! We just recently bought a folding trailer for $250 with their 20% off coupon! Keep an eye out for Valpak or other weekly flyers for 20% off and also a free trinket, we've gotten anything from a LED portable worklight, flashlight, 7 Function Multimeter, 6 piece screwdriver set, tarp, and tape measure. It all depends on the coupon in circulation.

I've been going here on and off for 15 years, and I wish I made this my first stop sooner! Olga…read moreseems to know everything and the whole staff is friendly, helpful, and knowledgeable. They help each other, so I'm confident that I'm getting the right answer to my questions. I don't love the traffic involved to get to this location, but it's worth the trip. Plus, they've always had great fishing bait and that is still located downstairs.

Fishing staff were very pleasant and assisted me in a small amount of fishing line for a…read morenon-fishing project. Thank You

Last week while visiting my daughter in Madison I needed some window shades to keep the back of her…read morecar a little darker. I ran in to the Ace and of course there was someone who came right up and helped me immediately. I have always been an Ace fan whether in Sierra Vista, Arizona, El Cerrito, California or Middleton. The staff are great, they usually have what I need and more and I like the layout of the store.

Such a welcoming hometown store! Mick and Phil were super helpful during my most recent visit. Mick…read morewent above and beyond to help me, and provided exceptional customer service! Got some really nice and fairly priced flowers here at the beginning of the summer. The store is clean and well organized. I also appreciate their convenient hours!

Ace Hardware in Bay Creek might be small, but they somehow always have exactly what you need. From…read morea random screw or plumbing fitting to a new shovel or light bulb, I'm constantly surprised at how well-stocked they are for the size of the store. Prices are great too -- often better than the big-box stores. The staff is always friendly and helpful, and it's clear they care about their customers. It has that old-school, neighborhood hardware store feel that's getting hard to find these days. The only thing to keep in mind is their hours -- it's a small operation, so sometimes they close early or aren't open when you expect. But don't let that stop you -- this place is absolutely worth planning your visit around. A true local gem and the kind of place that reminds you why shopping small matters!

What a great experience! Family, knowledgeable, delightful family run operation so different from…read morethe big box stores where you could never find exactly what you want or anyone to help you. These folks genuinely care and go out of their way to be nice. We will trade here in the future for all our hardware related needs. You can't go wrong here.