I suffered a knee/leg injury while I was vacationing in Maui. An xray at urgent care confirmed…read moretibia fracture and Northshore Orthopedics was able to get me in for an appointment the same day. Dr Soma did what he could until I go back home to get more imaging and see an orthopedist. He drained the fluid around my very swollen knee, virtually painlessly, and put me in a hinged brace. I did not feel rushed during the appointment either. Jamie at the front desk was super nice and helpful too. Thank you Dr Soma and Jaime for taking care of me!

A Specialist taking my call on his holiday - CHECK! A…read moreSpecialist taking my call late on the day on a Friday - CHECK! A Specialist fitting me in before anyone else on his first day back to work - CHECK! A fantastic value, quality of care, and experience to boot - PRICELESS! I'm over the moon that Dr Soma put me first in his brand new South Maui office with an ultrasound and the expertise to get me looked at and secure an MRI within my Kaiser doctors pronto to care for me. Truly honored and blessed to have Doctor Soma care for me and would highly recommend. A true asset to our Maui community!

Was on the last day of my trip and became the lucky winner of an extremely sore throat. So much…read morethat I was extremely painful To swallow. Checked myself in just after midnight to get checked. Checked in at the ER lobby. Was called in within 1 minute. Triage nurse took some info and was placed in a bed 5 minutes later. Testing, doctor visit, diagnosis and treatment provided. Discharged and was on the road less than 2 hours later. For unfortunate reasons, i definitely feel this is a well oiled machine and super friendly caring staff. Only "complaint" i have was I wish they would give a guy a warning before they tickle the backside of your brain doing a Covid test.

I was referred for a echo cardiogram with bubble and found the whole experience positive and stress…read morefree. Mainly due to the wonderful wand expert Heather, who mapped my heart and made sure I knew what was happening every step of the way, what to expect, and put me at ease with her friendly personality. She even laughed at my jokes and told me a few of her own. In fact I was so at ease I almost fell asleep during the test! Mahalo also to the nurse who managed to put in the IV for the bubble. It's not easy to get a vein on me and she did a great job. Wish they had a vein finder in this hospital, it would make life easier for those of us who have vein problems. Everyone was welcoming, from the entrance to the exit, professional and caring, friendly and empathetic. Easy free parking. We are lucky to have such great facilities on Maui, and such dedicated health professionals :)

I would like to introduce Dr. Choi. He is my Primary care provider at the VA clinic…read more He is careful, thorough and compassionate. I have worked with him for the last two years. I m leaving the island in July, and I am going to miss having him at my back. He explains everything clearly, and when I had a question this week regarding one more test X-ray, he agreed with my idea. Compare a old and new X-ray revealing my pacemaker and wire positions. They are fixed. I had a Fresh X-ray in a hour. That s team work. I m actually waiting now on a review by my surgeon To compare it to last months X-ray. We want to confirm The wires are in the same position . Real Important Information for me. My military benefits completely covered my Pacemaker surgery and ER admission. I had Heart Block, degree 3. 16 weeks post op..

I just wanted to Thank Maui medical for there assistance…read more 6month ago i came to Maui medical with a groin injury only to find out i was diagnosis of a double groinal hernia. I just want to thank Dr. Amanda Markell for her referral. Im pround to say my hernia surgery was a complete success. I also want to Thank her for helping me with a horrible ear infection.

OPEN IN NAPILI PLAZA: Went in person to make an appointment…read morefor a blood work follow up and the receptionist was really awful. She took my info and then stated I had missed an appointment early September for my bloodwork follow up in Kihei! Firstly I went to the free Kaiser RV setup in Napili Park for any medical issues then not MMG as we were restricted from leaving the area after the August fire and MMG were not on this side, their clinic burned down. Secondly the blood work was taken 4 weeks ago in December in Napili! She was really awful, kept me waiting ages, then gave me an appointment in a couple of days time once she crucified me for my supposed missing a September appointment. I really didn't need to wait 10 mins for her to make her supposed point. My bloods were taken 3 months after the date she said I missed an appointment for blood work follow up. I really am glad that MMG have reopened in Napili. However the receptionist torturing me for missing an appointment I hadn't made and making me wait 10 mins to make an appointment was unfair. I'm finding Napili MMG clinic totally disorganised and unhelpful. I waited 2 hours for my bloods with a pre booked appointment, and waited 10 mins for an appointment in person to be booked for a follow up. People on the west side don't need this type of stress or time wasting when we are dealing with FEMA, Red Cross, etc. The receptionist should be ashamed treating clients this way. Please, organise your office Napil MMG. Once you get passed this first hurdle the other staff are fantastic. Dr Denton's nurse is excellent as is Dr Denton. It is just a pain trying to get an appointment or any valid help from reception before you get to the next layer.

From meeting his staff (which are perfect ) to meeting Doctor…read moreThielen was wonderful!! I trust him, I trust his partner- PAC Emily and the whole wonderful office staff. Best ever !!!

Thank you For calling me to get my PT and my MRI set up I…read moreappreciate your support to my situation my injury has not been fun for me . Glad you came your team can help me through these challenging times for me . Much aloha

Doctor is so very professional, compassionate? Knowledgeable and caring. For any surgical services…read moremy family may ever need in the future, we would go to him without any hesitation. I feel as if he treats his patients as they are family members. You are in excellent hands if you go to this practice!

MOI is a great place to go if you want friendly, expert advice. Free parking outside, office staff…read moreare very welcoming and helpful (you can also fill in your forms and submit online) and their pens...well I'll leave that as a surprise :) Dr Eno did a great job explaining what was causing my hip pain, using the MRI to show me exactly what was happening and where, and we talked through different approaches to treat my diagnosis (labral tear). Together we decided to try physio for 6 weeks to see if we could strengthen the area, then we can take the next step of steroid injections if needed. He was a great listener and was very gentle when rotating my leg/hip. When I mentioned I had lower back problems he immediately referred me to a back specialist to see if that was affecting my hip pain too. Dr Eno has an excellent background and experience with professional sports teams and we are very lucky he has returned to Maui to practice. While I only have a mild hip problem I wouldn't hesitate recommending MOI for anyone with hip, knee, or shoulder problems. The number of patients who were arriving for surgical check ups attest to the amount of surgeries both Drs carry out. If I have any further problems they will be my go to orthopedic Drs.

This is the doctor that refused to do my surgery and lied. I've had two other surgeons confirm that…read moreThielin lied and should have done the surgery. I now need a more invasive surgery and will lose partial use of my hand forever. Failure to treat. Disability based discrimination. Failure to adhere to standard of care. Intentionally lied. Medical malpractice

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.