I've been a patient of Dr Muto and his staff for a few years now, and my experience has been 100%…read morepositive. I'm 80 years old, with multiple health issues, and I couldn't be more satisfied with him and his staff. His practice is efficient, friendly, and well-informed, with the latest technology to diagnose and help their patients. Other Maui healthcare providers would do well to emulate Dr Muto's model of excellent and compassionate care.

I saw Dr. Ryan Smith, and first of all, he sat down and spent time with my husband and me, which…read morewas appreciated. He was approachable, concerned, and professional. He was familiar with dysautonomia (POTs) and the type of care I would need. His staff followed through with the insurance to get the necessary medication approved for me. They also sent the referral I needed and the information required for me to be seen. Being chronically ill with mostly invisible disabilities and the fact that I am young typically make my medical experiences difficult. I will sometimes feel I have to prove I need help. Then, continue to make multiple follow-ups for basic care. That was not the case with Dr. Smith; he understood and started helping me immediately. This was the most seamless process I have experienced related to my complex care. When we left, I looked at my husband and asked if we really just got answers and a treatmentt visit. plan on my first. We were both so happy and grateful. The only thing that could be better is getting the portal information (website and login information) at the first appointment so I can confirm and communicate with the team any challenges with getting meds approved, etc. But that is so minor!! If you are looking for a cardiologist, I recommend Dr. Smith at Maui Cardiology. As a home health RN on Maui, I am so grateful that we have a provider like Dr. Smith here. I hope he never moves off the island!

One of the finest, caring, and knowledgeable doctors anyone could ask for…read more You need not look any further when selecting a doctor who will listen and care for you.

I originally posted in 2017. My husband, who Dr. Waterford so kindly cared for passed away in 2020…read moreof Alzheimer's. I find it odd, but I have the same condition my beloved had, and now I'm under the kind care of Dr. Waterford. After 8 years, I still sing his praises. He takes excellent care of me and my condition. I appreciate him and each one of the staff I've encountered. From the gal that works at the front desk, his ultra sound tech, his assistants...all wonderful caring people. If you have the privilege to have Dr. Waterford as your care provider, you are indeed in good hands...and lucky to have him.

Office staff, tech were so pleasant and attentive. Dr Waterford explained everything throughly. He…read moredid not rush, listened -'d allowed ample time for any questions.

I had an endoscopy scheduled with him, first of the day. He came into my holding bay in a mood. He…read morewas quite rude and arrogant. He said he probably wouldn't find anything to answer my stomach issue, which I've been dealing with well over a year. He then proceeded to say, I was lactose intolerant. Which had never been discussed before, nor tested for. And very arrogantly walked out telling me to read labels. He did my endoscopy, and I was quite uncomfortable with him. I would never recommend him. And I'm still suffering with my stomach issue,

Dr Guzman is the miracle I've been praying for. He was THE first doctor in 10 years to find out…read morewhat was going on. He genuinely cares and listens to your concerns instead of just rushing you out of the office. He is part of the maui memorial out patient clinics and it is an easily accessible office space with lots of free visitor parking. They are taking serious covid precautions and safety measures and the office is exceptionally clean. I'm truly grateful that they are able to fit me into their busy schedule.

Dr. Punjabi is everything most of us look for in a doctor. He listens, responds, and takes time to…read moreknow his patients -- likely the best doctor in my 81-year history. He is kind, thoughtful, and has a great sense of humor. He's efficient, curious, knowledgeable about current research, and provides written information on conditions covered during visits. His quick analytical mind connects details across my medical history that other doctors have missed. His ability to listen and ask the right questions actually helps him draw out information I didn't know was relevant. This proved critical during a 2020 hospitalization that had stumped six ER and inpatient doctors. Dr. Punjabi was the only one who asked enough varied questions to stimulate my memory and surface the information they needed. I believe this stems from divergent thinking -- always asking "what else could this be?" Convergent thinking tends to result in missed diagnoses. For this reason, divergent thinking is now at the top of my criteria when finding a new doctor. Dr. Punjabi is a problem solver and life saver for whom I am enormously grateful.

Dr Punjabi has been my cardiologist for the past year and has been wonderful to work with...caring,…read moreavailable and SMART. Maui is lucky to have him.

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

I went to Dr Tasaki for a simple gallbladder surgery. I finished with a cut to my biliary duct,…read moresepsis, and a HUGH biloma. The biloma (toxic bile collection) took up almost half the size of my liver. I had to go to Mayo Clinic Hospital for a resolution because no one knew how to resolve it on Maui. When I asked Dr Tasaki if I was going to die, he said maybe and laughed. I would not recommend this doctor at all unless you're looking to get worse or want to come out way worse than you went in !!!!

The best colonoscopy Dr on Maui!! Highly recommend ...He very straightforward and honest..That what…read moreyou want..

Excellent service we've received today from Minit Medical. The check in staff were kind and…read morefriendly. The doctor was polite and helpful. We'll be back if needed.

just got out of hospital from tooth infection and swelling the size of softball occurred…read more Friday at 1:30 pm two female and a manager. displayed no efforts proper medical care and inadequately all used my distress calls for them to all minipulate my tone from pain and brush it off for a tooth. the manager quoted your here for a tooth ace in sarcastic matter with her smirking and laughing in the background. I wouldn't recommending going her. the african assent lady try to charge me numbers without resolution or solution after she told me to come my tone down after asking those questions then manager pulled the same attitude and then finally told me they werent qualified. essentially they ran me for four hours straight. I literally was calling in for an emergency for 130 and ran me in circle til 4 to tell me they couldn't after I was upset trying to get information they wouldn't give. If I can rate them a zero I could.