Dr. Muto and his staff are awesome and I have other family members that had him for there heart…read morespecialist

This is about my experience with a fantastic Doctor, meeting for the first time. I had a week of…read moreHigh Blood Pressure readings. And I was nervous. So I came , self pay , and he got me in 24 hrs. Totally explained everything. I have mild hypertension appropriate F0r my age 73. Just improve my diet And less salt. No meds before or after That's just what I needed to happen. He is so calm and personable. You will be safe in his hands. I felt I was.

Was on the last day of my trip and became the lucky winner of an extremely sore throat. So much…read morethat I was extremely painful To swallow. Checked myself in just after midnight to get checked. Checked in at the ER lobby. Was called in within 1 minute. Triage nurse took some info and was placed in a bed 5 minutes later. Testing, doctor visit, diagnosis and treatment provided. Discharged and was on the road less than 2 hours later. For unfortunate reasons, i definitely feel this is a well oiled machine and super friendly caring staff. Only "complaint" i have was I wish they would give a guy a warning before they tickle the backside of your brain doing a Covid test.

I was referred for a echo cardiogram with bubble and found the whole experience positive and stress…read morefree. Mainly due to the wonderful wand expert Heather, who mapped my heart and made sure I knew what was happening every step of the way, what to expect, and put me at ease with her friendly personality. She even laughed at my jokes and told me a few of her own. In fact I was so at ease I almost fell asleep during the test! Mahalo also to the nurse who managed to put in the IV for the bubble. It's not easy to get a vein on me and she did a great job. Wish they had a vein finder in this hospital, it would make life easier for those of us who have vein problems. Everyone was welcoming, from the entrance to the exit, professional and caring, friendly and empathetic. Easy free parking. We are lucky to have such great facilities on Maui, and such dedicated health professionals :)

My consultation and first impression of Dr. Stolley was professional and thorough. I needed follow…read moreup care after vericose vein removal (spider vein injections). The treatment was flawless and he communicated throughout the procedure, alerting me before each injection. His Assistant, Daniella, was a true asset to the process, providing support and info as needed. A GREAT team of professionals and people who care... from the Receptionist to Dr. Stolley and everyone in between - a Class A Crew. Thank you Dr. Stolley. You're my hero.

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

I've been to Aloha Surgical Center 3 times in the last year, for one reason or another. Today I'm…read morehere for my husband. We're checking in at 645am. Office was open and staff was ready for us. The staff is organized and friendly. I really appreciate how the nurses check on you and answer any questions that may come up. The doctors will also come and introduce themselves to you before the surgery. After the surgery, the staff will contact your driver and let them know you're ready for pick up. The whole process was very smooth. I'd much rather do my procedures here, rather than the Hosp.

I canceled my procedure after walking into the center the day before. The office did not appear…read moresanitary. There were boxes piled up everywhere. The office appeared very unprofessional. If this is the impression the front office presents, I didn't feel like the doctors operating here were professional or to be trusted either.

"There are no doctors left here [in Maui] , you just have to PRAY"…read more Dr. Luz Medina, my newely assigned PCP in April/May of 2021, when I presented with a melon-sized knee in agony, wearing only a store-bought elastic knee brace, did NOT order an ortho consult or an MRI - and in fact, on 3 separate occasions made the above statement. I asked for nothing but an ortho consult. After I repeatedly requested help for my knee and expressed my incredulity at the absence of an ortho consult from her, with marked irritation, she did offer to "Do what she was good at", a pelvic exam. I should have run (hobbled) out of her exam room. Pelvic exam from a defensive angry doctor that opted to forgoe lubrication for the speculum -that's ASSAULT. When I finally got to a Dr. that would practice medicine properly, an MRI (fully covered by my insurance) revealed that I had a torn ACL. Dr. Luz Medina is dangerous to patients, and certainly has completely forgotten her hippocratic Oath: First, do no harm. Also, its illegal to treat with religion, medical care is secular and patients rights are protected from religious bigotry. I did NOT ask her if I should pray. Perhaps now would be a good time for her to pray about her career.

This is the second time I'm coming for an appointment and so far so good.. The Ladies at the front…read moreare very welcoming; Love coming here Dr Medina and staff are awesome!!! I have my set backs but doctor understood; but encourages and pushes me to get better !! Guiding me as a woman and helping understand ... Thank you Dr. Medina and Her Lovely Staff .... Have a great day and week ...

Dear Dr. Tetor, I am…read morewriting to express my sincere appreciation for the exceptional care you have provided. You are the best physician I have ever had, and I am grateful to have found such a caring, intelligent, and tenacious doctor here on Maui rather than having to fly to the mainland for medical care. I am especially impressed by your persistence regarding the pain and burning in my arm, shoulder, and hands. While the ER originally diagnosed me with bursitis, your dedication led to the identification of shingles and, subsequently, bulging discs and other issues via the CT scan you ordered for my neck. I am now moving forward to see a specialist thanks to your thoroughness. Thank you for your dedication to your patients. Sincerely, B Caprita

Aloha! As a relatively new patient at this particular clinic, after many years living FT on Maui,…read moreI am very happy to publicly thank KWMC staff for consistently excellent care. In my life, the importance of that is tremendous and my mahalos is beyond words.

Dr. Punjabi is everything most of us look for in a doctor. He listens, responds, and takes time to…read moreknow his patients -- likely the best doctor in my 81-year history. He is kind, thoughtful, and has a great sense of humor. He's efficient, curious, knowledgeable about current research, and provides written information on conditions covered during visits. His quick analytical mind connects details across my medical history that other doctors have missed. His ability to listen and ask the right questions actually helps him draw out information I didn't know was relevant. This proved critical during a 2020 hospitalization that had stumped six ER and inpatient doctors. Dr. Punjabi was the only one who asked enough varied questions to stimulate my memory and surface the information they needed. I believe this stems from divergent thinking -- always asking "what else could this be?" Convergent thinking tends to result in missed diagnoses. For this reason, divergent thinking is now at the top of my criteria when finding a new doctor. Dr. Punjabi is a problem solver and life saver for whom I am enormously grateful.

Dr Punjabi has been my cardiologist for the past year and has been wonderful to work with...caring,…read moreavailable and SMART. Maui is lucky to have him.