I've been to Aloha Surgical Center 3 times in the last year, for one reason or another. Today I'm…read morehere for my husband. We're checking in at 645am. Office was open and staff was ready for us. The staff is organized and friendly. I really appreciate how the nurses check on you and answer any questions that may come up. The doctors will also come and introduce themselves to you before the surgery. After the surgery, the staff will contact your driver and let them know you're ready for pick up. The whole process was very smooth. I'd much rather do my procedures here, rather than the Hosp.

I canceled my procedure after walking into the center the day before. The office did not appear…read moresanitary. There were boxes piled up everywhere. The office appeared very unprofessional. If this is the impression the front office presents, I didn't feel like the doctors operating here were professional or to be trusted either.

I have come to realize that many of the top medical professionals are not in Maui Medical Group…read more The Waterford Vein Institute is an excellent example of quality patient care from beginning to follow-up. The building from the outside looks like an old warehouse but the office itself is very professional and comfortable. More importantly, the staff who greet who and check you in/out are so kind and caring. I also had very good interaction with the ultrasound technician and the P.A. Lauren (Dr. Lauren). The medical staff are very considerate and listen to patient needs and questions. Dr. Lauren is very knowledgeable and takes the time with the patient to make sure they understand the results and know how to proceed. Thank you Waterford Vein Institute for making medical and patient care a priority.

I originally posted in 2017. My husband, who Dr. Waterford so kindly cared for passed away in 2020…read moreof Alzheimer's. I find it odd, but I have the same condition my beloved had, and now I'm under the kind care of Dr. Waterford. After 8 years, I still sing his praises. He takes excellent care of me and my condition. I appreciate him and each one of the staff I've encountered. From the gal that works at the front desk, his ultra sound tech, his assistants...all wonderful caring people. If you have the privilege to have Dr. Waterford as your care provider, you are indeed in good hands...and lucky to have him.

Dear Dr. Tetor, I am…read morewriting to express my sincere appreciation for the exceptional care you have provided. You are the best physician I have ever had, and I am grateful to have found such a caring, intelligent, and tenacious doctor here on Maui rather than having to fly to the mainland for medical care. I am especially impressed by your persistence regarding the pain and burning in my arm, shoulder, and hands. While the ER originally diagnosed me with bursitis, your dedication led to the identification of shingles and, subsequently, bulging discs and other issues via the CT scan you ordered for my neck. I am now moving forward to see a specialist thanks to your thoroughness. Thank you for your dedication to your patients. Sincerely, B Caprita

Aloha! As a relatively new patient at this particular clinic, after many years living FT on Maui,…read moreI am very happy to publicly thank KWMC staff for consistently excellent care. In my life, the importance of that is tremendous and my mahalos is beyond words.

Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

Excellent practice. Clear communication & directions…read more Extremely professional .. highly recommended.

Her office staff is not the sharpest tool in the shed. The…read moredoctor herself was friendly enough but will try to sell you more operations than you need. All I got out of the consult at her office was the nice view.

Excellent service we've received today from Minit Medical. The check in staff were kind and…read morefriendly. The doctor was polite and helpful. We'll be back if needed.

just got out of hospital from tooth infection and swelling the size of softball occurred…read more Friday at 1:30 pm two female and a manager. displayed no efforts proper medical care and inadequately all used my distress calls for them to all minipulate my tone from pain and brush it off for a tooth. the manager quoted your here for a tooth ace in sarcastic matter with her smirking and laughing in the background. I wouldn't recommending going her. the african assent lady try to charge me numbers without resolution or solution after she told me to come my tone down after asking those questions then manager pulled the same attitude and then finally told me they werent qualified. essentially they ran me for four hours straight. I literally was calling in for an emergency for 130 and ran me in circle til 4 to tell me they couldn't after I was upset trying to get information they wouldn't give. If I can rate them a zero I could.

This man has completely failed me as a physician. I will also be filing a complaint. No matter what…read moreyou are seeing a doctor for, see someone else. It is sad that limited choices on an island has allowed him to stay in business at all. I wish I could put negative stars. Official complaints will have to suffice.

Big mahalos to Pukalani family practice for squeezing me in 45 mins before closing. My dr even…read moreshowed me images so I could get a better understanding of what she was explaining. Have never had any issues, never waited more than 5-10 minutes in the waiting room. Office staff is lovey and very friendly.

I Went to see DrAltaha today as i was referred by Dr Choi whō unfortunately closed her practice, a…read morevery very different oncologist. if you want the straight and narrow routeof the AMA standards im sure he is a fine doctor, really. However I took an integrative route, no radiation and no lymph node removal. I work with an ND and a Chinese doctor. My blood reports improve and I am strong and Sharp after 3.5 years from diagnosis no recurrence. NED He wanted me to do a CT Scan to see if the cancer had spread. What a thing to say! And he wont support on my Team with monitoring unless its AMA way or the highway. Zero flexibility. After I Left the office i cried. I Will look for another oncologist, even in Oahu if need Be.

Lol, I started this page for Dr. Altaha so I could be the first to review him and life got in the…read moreway so I'm very glad that others feel the same way as I do and gave him 5 stars as well. First off, THANK YOU Dr. Altaha for keeping me alive all these years. You are the ONLY Dr. on Maui who treats me like a person and not a number or "patient". You always remember who I am and my medical history. (And even if not, he does a good job reading up on the chart prior to walking in and faking it. Lol. Which is still huge!) Because of this your value is immeasurable. He is thorough and caring and doctors like him don't really exist anymore. (Most I go to are overwhelmed, impossible to get in touch with, 6mos out for an appointment and then when you finally get there don't remember you and rush you out. ) Dr. Altaha is the reason I am still here after having hereditary blood clotting issues. I am grateful.