Run as fast as you can and find another medical facility; They don't deserve any stars. This is the third time I have had a bad experience at MMG and 3 strikes your out!
I had a total knee replacement on Oahu, which is a workman's comp case. I was to follow up with my primary here in Maui ( with many changes, my latest primary is Tanya Takatani) for her to check the incision and make sure everything was going well. I made the appointment for Friday, Dec 10th. at 1:30. I check in at the front desk and the clerk ( Sherry) asked for my ins card and ID. I explained this is WC but gave her my ID. She didn't bother to look up at me to speak to me with some form of respect, just handed my ID back and said Tonya does not see WC. as she's a PA. I explained that she's been seeing me right along and even cleared me for the surgery. Sherry got on the phone with no other explanation, and after standing a while my knee began to throb so I said i was going to sit.Twice I ask, can I go up now and she said NO. After about 30 more minutes she says, OK go up.
I get up to the third floor and say sorry, your front desk held me up. ( now I am only 2 weeks post op and using a walker) Do you know what the problem is ? The woman behind the desk, asked me to sit down and told me Tonya was with another patient and she will explain the problem.
A few minutes later, another woman comes out, no idea her position, but tells me I can not be seen because I WAS SO LATE! Are you kidding me, I was held up at your front desk. My son was waiting for me outside, and I quickly text him to come up. I ask WHY? and she says because Tanya is running behind and can not see you as you were late. I try to explain the front desk held me up and she didn't want to hear it, just said sorry, Tonya can't see you. After a back and forth, I lose it emotionally , I am now crying as my son arrives. Whats going on he asks. The same woman gives us the same answer, Tonya can not see me because she is running behind and I was so late, SERIOUSLY? your people held me up on first floor. Next a man they identified as Eric the patient Advocate enters, and they are all whispering in the corner. My son demands an explanation , and we get the same response. Eric just stood there while two women were whispering in his ear. I had an appointment, my incision needed to be checked, and bottom line no matter what we said, they would not let me see Tonya.It wouldn't have taken more than couple minutes to check the incision. In my opinion they should have figured a way to have someone check me, what if there was a problem, they took an awful chance on liability .
At this point my son said. shame on you all, shame on you, we live in Kihei , it took a lot to get her here she's in pain and this is how you treat her, shame on you. He said lets go Mom. In all my years, I have NEVER been treated so rudely , and with lack of respect.
I do not believe the reason she wouldn't see me had anything to do with time, because Sherry, at the front desk let it slip when she said a PA does not see workman's comp. It is my belief someone made a mistake and instead of owning it, and trying to fix it, have another physician check me just to make sure my knee was OK, but don't send me away. And lets not forget Tonya cleared me "twice" for surgery and checked my blood work and EKG. read more
