So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

I've had the pleasure of working with Danielle and Orion and I can't say enough good things about…read moremy experience. From start to finish, they were professional, responsive, and genuinely committed to making the process smooth and stress-free. I was overwhelmed trying to find tenants on my own, but Danielle and Orion guided me through everything that needed to be done. They connected me with reliable vendors at reasonable prices to get the property ready, and once it hit the market, they were able to place qualified tenants in less than two weeks. Highly recommend AHC!

I had a great experience working with Kate Heimdahl, she was very professional, responsive and…read morethorough. She had our house rented within weeks. It was a pleasure doing business with Kate.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

I'd like to tell you about my experience working with Brink Property Management…read more Their work shows care and precision in every detail and decision. They are dedicated, trustworthy, quick to problem-solve, and very attentive. Their timely responsiveness and attention to detail is impressive and much appreciated. They are a reliable and committed team, I am enjoying working with them. I would recommend them to anyone looking for property management services.

What a literal nightmare…read more My husband & I have good credit scores, no criminal records, good reviews from past landlords, nothing to worry about financially or socially when vetting us as renters. We were asked to do an inspection within 24 hours of moving in. 3 hours after arriving, we did that. We documented everything we could find, & most things were the usual pains of living in a house that was rented out to many renters before us: Dings on walls or floors, some things left behind from prior tenants (like magenta-tinted lightbulbs & cat rubbing things attached to the walls). We sent DETAILED DESCRIPTIONS & PHOTOS of everything. 2 major things were noted: The thermostat (Sound Oil) was not communicating with the heater & therefore we couldn't heat the house, & one of the outer panes of glass was shattered but still in the frame (probably from a gardening tool that kicked up a small rock). The weekend we moved was a holiday. We advised of the above items within 3 hours of arriving. We fixed the smaller things because who cares, & we asked if there were any additional steps we needed to take regarding the thermostat & the broken pane. We were told someone was going to come out to deal with the thermostat but were given no clear answer about the glass. We submitted a maintenance request through the Portal regarding the thermostat. We visited 3 separate stores desperately looking for room heaters & bought a bunch of blankets. We made this known to our property manager at the time - Kay - & that we were concerned about it being cold. It was dropping below 40 F at night. Kay physically stopped by & dropped off a new room heater. That was nice of her, right? Well, when we were talking to her & being very cordial, she had this whole attitude about her that was essentially *mocking* us with comments like "It's not THAT cold!" Laughing as if we were just thin-skinned people who couldn't fend for ourselves. We got the thermostat fixed - FINALLY - 4 days after moving in, the day after the holiday weekend. And that windowpane. We kept emailing & asking what they wanted us to do. We were told by Kay that she would contact a vendor regarding this, originally... ...I was eventually told to make a formal request 4+ months later after following up with emails every week. This was on 25 Oct (Maintenance Request #114187-1 if you want to look it up Brink!) which was resolved per their Portal on 21 Nov. This was after Kay left to my understanding, & we got Adam Roth & Kia Williams on 19 October. [Then we were given Deborah Green & Lori Wulf on 10 Jan. W O W.] Thank goodness most of the shattered glass shards never fell out of the pane & made a mess on the deck. It only took us nearly having to BEG & PLEAD to get it fixed! Wow, I sure love the professionalism. The fan on the main floor bathroom broke. I submitted a request (#113939-1 on 01 Oct) & it didn't get resolved until 31 Jan... 3 MONTHS LATER! I kept going into the Portal & clicking the button to get a status request (which we could only do once a day), only to reach out in other ways to figure out what was going on. I absolutely LOVED having to use the little window in the bathroom when it was freezing temperatures to air it out! I even advised them about how confused & ultimately hurt I was that I was NEVER updated about anything (and how they had to go through three vendors, supposedly) when ALL I WANTED TO KNOW was the status. The status could have simply been some automated garbage of "We are looking for a replacement vendor". But did I even get that? Hahahaha... NOPE. And now the best part. The move-out at the end of our 12-month contract. We did our due diligence in advising Brink, & our move-out was 31 May. We did our best to be as communicative & prompt as needed. Everything seemed to be smooth. We hired a cleaning staff to clean the house. We moved & asked for an itemized list of all the things Brink was going to use the deposit for. They sent us that information. Awesome. Sounds great. A month & a half goes by. We thought we were done. Take a look at the photo(s) for the exciting conclusion!

I am extremely impressed with Pinnacle Properties! I had the opportunity to partner with Chris…read morewhile selling an investment property in Pierce County. Chris was methodical and strategic in his approach to managing the sale, and he remained incredibly responsive and supportive through every step of the process. He is also genuinely wonderful to work with! Thank you, Chris, for your dedication--I can't wait to partner again in the near future.

We have worked with Chris for almost 8 years and are very satisfied with how he has managed our…read moreproperties as well as helping us buy new properties. His Expertise and Knowledge with our area is Excellent. His Communication with us has been Great. We would definitely Recommend Chris for all your Real Estate needs.

Our condos have used Morris Management for the past 10 years and I've been very pleased with the…read moreservice we receive. The contract price is much lower than other places I've lived. Our HOA dues are around half the average for a community our size. Our property manager is personal and always follows through if there are any issues. She attends all the board meetings and helps facilitate the normal maintenance and repair work for our community. She always shows up prepared with bids and helps board members understand everything. Morris also acts as a liaison between the board and the homeowners and takes much of the burden from the volunteer board members. They handle sending violation letters and speak with the homeowners when necessary. They've always acted fair and work with homeowners to resolve problems. Anytime we've had an emergency maintenance issue, it's resolved quickly and to our satisfaction. We recently had a carport collapse due to the 2018 winter storm and the parts were long since discontinued. Our property manager, Luiza, was able to find contractors who could custom make the parts so the new carport would look exactly like the current ones. Morris handled everything, so the board didn't have to sweat such a major repair. This included handling the insurance claim, too. I would recommend Morris Management to anyone needing a competent property management company. I would also add that after reading some of the reviews, some of the issues people are complaining about are actually with board policies/HOA and not Morris Management. The board makes the policies and enforces them. Morris just acts as a liaison and does not have the authority to make decisions on behalf of the board. That's also a testament to how seamlessly Morris works with the HOA boards and how much they handle. Though I recommend anyone having issues with violations or needing something repaired speak directly with the HOA since ultimately they are the people making the decisions.

II. Negligent Construction and Safety Hazards (Early 2025 - Present)…read more* August 2025: Charter Construction began repairs on my unit. Throughout the process, the site was not maintained. Sharp debris (nails, screws, staples) was consistently left in common areas. * Insufficient Remediation: Despite multiple requests to clean the site, contractors used high-powered leaf blowers, which turned sharp debris into dangerous projectiles rather than removing them. * Injury to Pet: On January 22, 2026, my dog, Kaos, stepped on a large scaffolding screw left in the dirt by Charter Construction. This resulted in a broken nail and exposure of the "quick," causing significant pain and necessitating veterinary concern costing me close to $600 for an emergency visit. * Failure to Act: As of January 29, 2026, despite notifying Morris management, no cleanup of the common areas has occurred. I continue to find sharp debris daily. III. Construction Defects and Resulting Property Damage * Roofing Failure: Following the special assessment work, the roofing company performed a substandard installation. * Water Intrusion: The roof currently leaks into the master bedroom and bathroom. * Mold/Bacteria Growth: Failure to properly dry the attic prior to sealing the roof has resulted in severe mold and mildew proliferation. This has spread to personal property, including a $4,000 sofa, sentimental military uniforms, clothes and other items. * Damages: A general contractor has estimated the cost of remediation and repair at $100,000+. IV. Personal Injury and Health Impact * Medical History: I have a history of severe asthma, previously requiring hospitalization and mechanical ventilation. * Exacerbation: After 21 years of being symptom-free, the mold and bacteria resulting from the negligent construction have caused a recurrence of severe wheezing and respiratory distress. My home is currently a documented health hazard.

GAME CHANGERS! As a landscape service provider I work with a lot of property management peers and…read moreI've seldom had the 5 star experience i get with Heather Medina. Together we have been able to steward the communities while protecting the precious budgets and landscapes. This is how to manage properties! just easy true service and communications while protecting the assets/Communities and budgets. Its obvious Heather and her peers are changing the Property management game and its a breath of fresh air.

Very frustrating, billings is a mess. Communication lacks clarity and causing more confusion.read more