Responded almost immediately late at night. Job was done in less than 24hrs from the moment we…read morestarting texting. Excellent service. Price was fair.

Great service, came promptly, fixed my issue, tuned my garage door up, all at a reasonable price…read more I recommend Daniel and will call him for any future garage door needs.

Very dishonest and unprofessional They repaired our…read morewarehouse door and caused damage because of their error. They refused to take responsibility and kept brushing off our calls and putting us on hold. Two other experts concluded that the last repair caused the current issue. American door is asking for thousands to fix and their response was utterly impolite and unprofessional. Do not use them.

The worst service I've ever had. Very poor quality, unprofessional staff, unreliable 24/7…read more After a very unprofessional installation, terrible quality and no service the garage door was broken with in 5 month. 2 weeks I have been calling for service with nothing but promises that some one is coming. Avoid this company at any cost.

I recently had a new garage door system installed, and I couldn't be happier with the service…read moreprovided by Eli and his team. When I was collecting quotes, I called several garage door companies. Eli immediately stood out because he was the only one who identified a crucial issue that the other estimators missed. His expertise gave me confidence that I was choosing the right company for what was a complex installation of an entirely new system. I specifically requested a HIGH LIFT track system. I was told by others that the necessary tracks are often not in standard stock, but Eli quickly secured the parts and ensured the job was scheduled promptly. On the day of installation, the technicians were thorough, professional, and meticulous in their work. The entire system was installed perfectly. I am extremely satisfied with the result!

Called A N A Garage Doors to service my garage door. Eli showed up ready to work. He quickly…read morediagnosed and shared his findings. Approximately 30 minutes later, my garage door was back to optimal operation. Quality work done by a professional.

Kenn is a pleasure to work with. He came over and assessed the door issue. He made the necessary…read morerepairs and came back when I had a follow-up issue with the door. Now it opens as smooth as butter, is weather proofed and I couldn't be happier because I know if there's an issue he won't leave us hanging. I appreciate knowing he stands by his work.

Stay Away. Ken provided used door opener and used equipment. Pieces did not match and kept saying…read moreit was an upgrade which was false.

Ricardo was a very nice man they are professional. They clean up after themselves and they are…read morepriced right.

I had Alternative Closets come in to quote after finding a competitor much too expensive. Joel came…read morein to measure and quote, and they were much less expensive for the same quality product. Nadin the installer was fantastic, and when they had to return to add a hanging rod, Elvin was just as nice and professional. On the phone I was dealing with Laura who is a gem. I would give Alternative Closets 6-Stars if I could.

I originally had a negative experience but the company went above and beyond and fixed my issue. I…read moreappreciated their efforts and made a second larger order because I was satisfied.

BRAVO. MOM & POP SHOP GOES ABOVE AND BEYOND…read more Last year, in the middle of winter, the owner drove to my home from his home, hours away -- our garage door was frozen in the OPEN position. My old wooden double garage door revealed a stocked garage for passers by to see. We were panicking. The owner generously drove to us, and didn't leave until he was certain we were fine and the garage was operating as it should. I would recommend Queen Able hands-down simply based on the owner's can-do, customer-focused attitude -- but his workers are excellent, too. Days ago, one of his men spent an inordinate amount of time performing an annual maintenance review. As always, a positive, friendly, caring attitude was clear. But most importantly, the technician knew what he was doing and possessed real experience in fixing older garage doors. Suffice to say, my maintenance and tune up issues exceeded expectations. I have been incredibly impressed by multiple experiences with Queen Able. *When you call them for maintenance/repair - they do not try to take advantage and push you to purchase a new door. Unless of course, you truly need one. You have to admire that.

Your feedback once again reflects our unpleasant experience with you. I am attaching our email…read moreexchange for people to see the accurate interaction. After much back and forth, you threatened to place a mechanical lien against me, and I replied that I would provide negative reviews. I said I did not want the door and you said you would take it back. I agreed to it and said I wanted my deposit back. I said I would start again with another company to get a white, not gray door. You said you would get back to me. The email below shows your "amicable resolution." You attempted to charge ABOVE the original cost of the door to remove the gray one. The manufacturer of the door did say that this is their version of white. As can be seen by the pictures, it is not white. It did match the color chip they brought to our house AFTER the door was installed. Again, this is YOUR business and you should know this when you sell a "white" door to a customer who orders from you on the phone based on a brochure. As to the "independent contractor" YOU recommended, he was asked to add two 2x4 pieces to buffer the areas he removed in order to ensure proper support of a large beam. This is not out of the realm of the job he was doing. He obliged and was paid in full and on time. I posted reviews of our experience with you on several sites so that others who search for garage doors will have a full and factual picture of our experience. That is what these sites and reviews are for. Yvette, We are writing in response to your recent email, in which you threatened legal action if we do not pay in full for a garage door that we neither approved nor are satisfied with. Let us be absolutely clear: your company failed to deliver the product we reasonably expected. Your technician came to our home, took measurements, and handed us a brochure from which we selected a white garage door. We were not shown a physical color sample or informed that the manufacturer's "white" would be gray. We reasonably relied on your expertise and representations, and what was delivered does not meet those expectations. Your statement regarding that you truly hoped to resolve this amicably is insulting. You did nothing to offer a resolution. We have decided to complete payment and end our discussion with you. Your company and the way you handled this matter show how little you care to meet your customers' expectations. On Monday, May 12, 2025 at 10:46:05 AM EDT, Queen Able queenable@nydoors.com wrote: Dear Iris, I hope this message finds you well. I wanted to follow up on our recent conversations regarding the garage door installation. As previously explained, the door installed is the manufacturer's standard white, which is the white they offer. Any deviation from that color would have required a custom order and powder coating, which comes at a significantly higher cost. Per our written communications and your deposit, there is a valid contract between us. As such, the remaining balance is due in full. We were advised that if we are forced to remove the installed door, we would be entitled to collect the following from you: The full cost of the door and opener Labor costs for both installation and removal Lost wages associated with this project We truly hoped to resolve this matter amicably, but if the outstanding balance is not paid promptly, we will have no choice but to begin legal proceedings to recover the amount owed. This will serve as our final attempt to resolve this matter before pursuing legal action. To avoid further proceedings, please ensure payment is received by May 16th. You may send a check by mail or submit payment via Zelle to queenable@nydoors.com.

First time using this company - we needed to replace our garage control because the other one got…read moremisplaced (oops). He arrived on time, was very kind and knowledgeable. He even set aside time to program my new car's garage control function. He then tested both of our garages to make sure they were operating properly. I have used the same agency for years, but now I think it is time for me to stick with New York Garage Doors whenever I need garage maintenance! Also, the price was as agreed upon - no surprises.

New York Garage Doors recently installed a Chamberlain smart garage door opener in my home. From…read morethe moment I contacted them to set up an appointment weeks in advance, I could tell that they were very professional. The installation of the unit went very smoothly-The garage door opener works well. For some reason we had an issue with the myQ app and the smart connectivity for the garage door. Guy -the owner of New York Garage Doors -refused to accept payment for the garage door until this glitch was fixed-in fact he personally came to my home to troubleshoot the problem until it was working perfectly. Certainly the customer service was phenomenal here and I recommend this business without reservation.

I've been experiencing an intermittent issue with my garage door--it wouldn't open, and after 20-30…read moreattempts it would finally work again, then the problem wouldn't return for months. Yesterday, it happened again, but luckily I was home and able to have a technician come out to inspect it. After just one press of the button, the technician immediately identified the issue, and within a few minutes everything was fixed. Customer service was especially helpful--I didn't have to get bounced from one person to another, which really made the whole process smooth and stress-free. Great service--truly a standout company.

We have wanted to replace our garage door for about a year now, and our concerns weren't from…read morepricing but more about lack of knowledge. After consulting with our contractor he highly suggested go to a specialist to see what they say. John F. came out and he helped us out big time. What came from a simple quote was understanding of what was going on and ease of mind. He explained in detail what we would be doing , suggested what we should do, and made us understand what our money was for. Thank you for sending us a great representation of your company and looking forward to the next steps.

In the past, I used a particular garage company that I was generally satisfied with. However, for…read moresome reason, I decided to shop around for the latest upgrades I wanted for my garage. I was interested in upgrading to a Wi-Fi-enabled garage opener because there are times, I need my car shipped from another location, and I might not be home when it arrives. Additionally, I like the Amazon delivery program, were, in inclement weather or by request, they can access my garage to deliver packages. What impressed me most about the individual who came to replace my garage door motor was that he recognized other potential problems that could cause me to lose my garage door. He wasn't trying to upsell me; he simply noticed issues that should be addressed. My initial request was to replace only one garage door motor and track, but he pointed out that the other opener was 12 years old, something I wasn't aware of and he offered what seemed like a fair deal for replacing both. The only thing I wasn't aware of was that I am responsible for disposing of the old garage motor and track. That was not a problem at all. Sanitation had no trouble disposing of the old garage motor and track. Overall, I highly recommend the company, and I will take responsibility for the garbage.

Smart Garage doors came out to install a new opener I had purchased. The price quoted was fair and…read moreconsistent with other quotes I received. When the tech arrived, I asked how much it would cost to install new rollers on the doors. His original quote of $300 per door was outrageous-- 2-3x other quotes. Thankfully I was an informed consumer and negotiated down to $160, a premium price but I just wanted it done. As for the install, the tech installed the opener but had difficult pairing the opener with my vehicle. After some time he said the opener was defective, but he eventually figured it out. However, during the process he erased the pairing with my other two doors which he also had extreme difficulty pairing. On of the doors he literally could not pair and, again, said it was a problem with the opener and tried to leave me with this problem. I had to intervene and lookup the instructions for this opener and found it had a rolling code system from the 90s, something this tech had never heard of. With my instructions, he was able to pair the door to the car. He spent over an hour on pairing the doors to one car. In the process, he left grease marks from his hands on the headliner of my vehicle. When he replaced the rollers, he bent the metal door sails to slide out the old ones and slide in the new ones. All the DIY videos I had watched said this was a bad practice as it's literally bending your rails which will never Ben perfectly back. Of course, this is the fastest way to do it and took home 10 minutes per door, which at the price I had negotiated was outrageous and would have been borderline criminal at the original quoted price of $300 per door. He bent the rails back as best he could when he was done. Finally, the tech mounted the opener button to my wall obviously crooked. He also did not know how to connect the opener to a second button, something that another company had no issue in doing for a different door. To add insult to injury, the installer did not take the older opener with him. The old opener had one solid 10' steel rod which made it challenging to dispose of. Overall, my experience was substandard at best and feels like a hack job. There was nothing "Smart" about it as their name suggests. I am leaving two stars instead of one because the opener does function, but even that I think is generous.