I've been experiencing an intermittent issue with my garage door--it wouldn't open, and after 20-30 attempts it would finally work again, then the problem wouldn't return for months. Yesterday, it happened again, but luckily I was home and able to have a technician come out to inspect it. After just one press of the button, the technician immediately identified the issue, and within a few minutes everything was fixed. Customer service was especially helpful--I didn't have to get bounced from one person to another, which really made the whole process smooth and stress-free. Great service--truly a standout company. read more

We have wanted to replace our garage door for about a year now, and our concerns weren't from pricing but more about lack of knowledge. After consulting with our contractor he highly suggested go to a specialist to see what they say. John F. came out and he helped us out big time. What came from a simple quote was understanding of what was going on and ease of mind. He explained in detail what we would be doing , suggested what we should do, and made us understand what our money was for. Thank you for sending us a great representation of your company and looking forward to the next steps. read more

Technicians arrived as scheduled. John Fusco, and his partner, began troubleshooting immediately. John explained what the problem was, what to look for if it happened again, and how to reset the door if it did happen again. Everything was spelled out in Layman's terms, every question I had was answered, and he also reviewed the warranty without me having to ask. I appreciate John's patience with me as well. He is undoubtedly the consummate professional! In the future, I will request John to be sent out for and repairs that need to be addressed. Thanks again for top notch servic read more

Called Precision for assistance and a tech was sent just a couple of days later. John was very helpful in explaining the options they had for my house and patiently answered all the questions I had. I used them in the past and will continue to use them in the future. read more

Total Ripoff!!! I was in Florida for the month of March and my son called Precision Garage to replace a spring that had fallen. I am on the phone with the tech and he suggested I need a new door and garage door opener for 5K. I said how much without the garage door opener and he said $3,700. So, the opener costs $1,700. I couldn't find any opener online for more than $350.00. So then he said he would only change the cables and springs for $900.00. (Parts are less than $50.00) I was in a bind, so he replaced that for $500.00. A total complete ripoff as many people have stated. Do not use this company as I am sure any other company will be less than half what this company charges. read more

Booked an appointment online during a massive snowstorm to fix my garage door which wouldn't close. They came the next day when roads were still not plowed. Ended up needing a new motor to replace a very old one, but John F. was awesome. Thorough and explained everything in detail. Was relatively quick to install the new one. My only issue was the cost. I was presented with 3 tiered options for a new motor, which was appreciated but I felt the prices were extremely inflated. But, I had the flu, they came right away after a major snowstorm and were able to install a new motor on the spot so I just bit the bullet and accepted the price. If I wasn't in a desperate situation, I probably would have called other companies for quotes because the price seemed way off... read more

We are incredibly happy with our experience using Precision Garage Door for our garage door repair. I came home very late last night only to find, without any previous warning, that my garage door would not fully open. I called Precision at 9am this morning and they told me someone would be here between 12-1. Israel Hudson was the technician and I believe he got here at 11:45. He evaluated the problem and gave me 3 options for repair. I chose one and he got tight to work. He had all the parts he needed right in his big clean truck. He explained everything to me very clearly and was a true gentleman. In fact, I told him I wanted to call my husband to discuss the repair options, and of course, I couldn't reach my husband for a while. Israel told me to take my time. Finally, about 20 minutes later, my husband called back and told me to move forward with the option we both agreed upon. Israel got right to work. He told me it would take a few hours and it did. When he was done, he explained everything about the work he did very clearly. I highly recommend both Precision and in particular, Israel. read more

replaced a part installed three months earlier which broke. prompt, professional and courteous.

they came promptly and replaced our garage door opener as we tried to fix ourselves with a new battery swap out. It was 12 years old and they told us the motor was not working properly to lift the door entirely. We went with a new Lift Master top of the line unit. They were professional, knowledgeable and curtious and very neat. read more

Israel was a great technician. This company's pricing is nothing short of a major ripoff. If I didn't need to get the work done right away I would not have used this company. I could have gotten a whole new door for what they charged to fix mine I would not recommend this company for this reason. RIPOFF!!! read more

John the technician was very knowledgeable and provided me with options and was able to repair our garage door during first visit. He was very helpful with setting up all our remotes. read more

There seems to be a similar story for many people leaving reviews, which is exactly what happened to me. The cable on my garage door broker so i found Precision Garage Door online and called the number to have someone come to my house. After the tech checked the door I was presented with 3 quotes on an ipad - a high, medium and low, with the high being almost $3,000 and the low over $1,000. The medium wasn't much higher than the low which I'm assuming is their way of pushing you into the medium option. You can easily search for garage door parts online and I could purchase cables, springs, and pulleys for under $100. I don't see how in any scenario, labor to perform this work is over $1000. Scam is probably not the right word...I'm sure this company knows how to fix garage doors but do your homework before calling these guys and get a second opinion. The $69.00 service charge is also annoying. I called a local garage door repair company who said that many people call with the same story about Precision Garage Door...He's coming to my house later and says that he can fix my door for half of what I was quoted. read more

John F. was great! He was professional and explained all our options to help us make the best decision. Once we made the decision , he explained the whole process, installed 2 motors and carefully cleaned up at the end. He even helped us set up the garage door openers built into our cars. Hopefully we will not need any service calls for a long time, but if we do, we hope they send John. read more

I wouldn't think of going anywhere else with garage door issues. Have used Precision for years and they are always professional, friendly, fair, and dependable. Highly recommended!! read more

I had to reset my wifi on my garage door and called precision door for service. They advised that the service charge was 69.00 and ended up charging me 220.00. A complete ripoff outfit. Never will ever use these grifters again. I told them i didn't need any other service but to reset wifi and they still insisted that the charge would be 220.00 after confirming on call before dispatch it would be 69.00 Total scam. read more

The garage door would close sporadically but only after waiting a few hours. After calling another local door company only to never receive a call back, we were able to reach someone on a Saturday at Precision Door Service and set up an appointment for the same day. The tech was Danny Salas who was very courteous, patient and explained every aspect of the issue. He went above and beyond during his visit to make sure everything was working properly. I would recommend this company for all aspects of a garage door. read more

I am changing the bad review I posted earlier. Tim called me from PD after the review, and he was very accommodating and listened to my concerns, he promised to send a technician (without cost) to look into my problem and the technician was very knowledgeable and he easily fixed the problem for me. Thankyou PD , for a very nice cordial service. read more

My husband contacted this company to get a quote on repairing our garage door spring. He was told a repair person could come and make repair, but he could only give us a price after seeing the door. He was advised that an estimate would be charged but deducted from the total cost of the job. The service technician quoted us $1200 for the repair. While the technician was at our house we called another company and were told based on the information we gave him that it seemed excessive. We were required to pay $149 estimate fee to Precision just for looking at the door. We did not choose this company. The owner of Joe's Garage Door Repair came to our house later that day and did the repair for $400. Please beware of this company as they seem to take advantage of customers. Also take care in being redirected to their site when looking for local garage door repair. read more

Well run professional garage door company. Checked with Suffolk County Consumer Affairs, and everything was perfect...licensed, insured and no complaints. Set up the appointment online, and received updated texts. Israel was the technician, and explained what had to be repaired. He did an excellent job. It was expensive, but all in all it was a 5 star experience read more

the worst company!!!!!! needed a new spring for the door. the moment the tech got there he told me i needed a new door, track and a new garage door opener that was not even 2 years old. i ask why could he not just replace the spring just to get it working because the door was not damaged, it ran up and down on the track and the opener works.... he could not tell me why. i am also a renter and the tech called the landlord before even seeing the issue telling her that he will get her a quote for a new system. so in the techs head he already wasnt gonna just fix just a spring. do not call them for any fixes or new intalations. i wish i looked at the reviews because they are spot on!!!!!!! 0 stars!!!! read more

The technician, Israel, was very polite, professional, and did an excellent job with the garage door opener replacement.

Based on what I read on their website, I was under the illusion that Precision Door could repair garage door openers. Turns out this is not the case. The sprocket that runs the chain had broken. This sprocket and gear unit is an easy repair. I know this as I have done it myself. I couldn't do it this time as I recently had shoulder surgery and cannot lift my arm. The technician showed me the broken spocket but said they do not open the motors for repair but only replace them. I explained this was an easy fix and he informed me that he had never done this and emphasised that they only replace the units and do not repair them. He then offered me 3 choices for replacement in the $1200 range. I paid the fee for a diagnosis that I already had, no repair was made. I have ordered the $18.00 part from Amazon and will get a friend to help me. This will likely take about 20 minutes. I will give them credit for being polite, getting to my home quickly and on time. However, this was a waste of time and money. read more

I highly recommend Precision Door services. I hAd a wonderful, knowledgeable tech, Danny Salas. He kept me informed as to when he would arrive to my home. He was right on time. The company is outstanding and professional providing the customer with a bio on the tech and a photo so you know exactly who to expect. Danny Salas was very polite and respectful the whole time he was here I've never been disappointed with this company or their highly skilled techs. If you get Damny Salas you'll be lucky. read more

One of our springs and cord broke for our garage door. The technician Israel was prompt and professional. He advised us of what needed to be repaired but recommended what would last us in the long term. We went with his suggestions. He was able to do the job on the spot and within the time frame of 2hrs. He also made some minor adjustments so that our door would open completely compared to what it was before. We are very happy wit the finished results. read more

I contacted the 24/7 Emergency Service as we could not get the garage door open and needed to get a car out within 12 hours. Knowing we'd need a new garage door, the need was to get it opened, remove the car and close it, pending a proposal. I was told no one could be there until the next day between 1-4. Not sure how that qualifies for 24/7 emergency services. I won't be asking them for a bid on a new door now. read more

This was the second time in three years that I needed a service call for my garage door. I had such a great experience with them the first time so of course I called them right away for this new issue. They were at my house to fix the problem within 30 min of my calling. I once again had Danny as my technician and he was polite, friendly and knowledgable. I felt very comfortable with him and he was able to fix the problem very quickly. He walked me through the issue and what the costs would be prior to doing any of the work. The price was fair and I now have a properly functioning garage door. I can't thank you enough!! read more

Israel Hixson was the tech who came to fix my springs on garage doors. He was quick efficient and very polite and wore a mask. It was probably a bit more than I was expecting to pay however you get what you pay for and I am satisfied with outcome. read more

Rude and inconsiderate! Called to get an estimate for a 10' x 10' door. Scheduled an appointment. Technician called to see if he could come earlier. Rearranged my schedule and cancelled an appointment. Technician arrived and immediately told me that they do not do 10' doors. Waisted my time and patience. Hard to imagine that follow through would be any better. read more

The spring on my garage door broke yesterday. Called the office. Had a great experience right from the start. The repair was scheduled for a 10-2 window, the next morning. Joe called 10 minutes to 10:00. Said he'd be there shortly. Was there in 10 minutes. He gave me an estimate. Said it would be done in about 40 minutes and it was. Joe was personable and very professional. A delight. Made sure everything was working properly before he left. Cleaned up perfectly and he was on his way. If I need another repair, would absolutely ask for him. Totally satisfied w/ my experience. Thank you. read more

Our service person called ahead of arriving on time. He was very pleasant and professional and he worked efficiently. He explained everything. The cost of the replacement door opener was higher than expected but I needed it fixed. read more

Precision doors over charged me to repair my garage door springs when I complained got some rebate but they didn't send the full amount went back and forth after numerous call still never got promised amount! read more

My experience with Precision Door Service was mixed. The service itself was excellent. Leo, my technician, was on time, courteous and professional. My disappointment was their pricing, which I believe is extremely high. I needed one garage door spring replaced and my cost was over $770 (ok, they replaced two). During their visit I quickly looked up typical costs for this repair and service online. HomeAdvisors claims this should cost $350 (at the high end) for two. I then looked up the cost of the springs. They can be bought for $79 a set. PDS charged nearly $250 per spring, installed. So as far as I can tell, I paid well over the average cost. Old lessons relearned -- do your homework upfront and shop around. read more

This is my updated review of the review I previously posted. Their company has relentlessly contacted with concern over the review. Not the well-being of me or my family but only concern of their profits. They question your intelligence and they to make it about price. If they spent more time insuring their repairmen were not aggressive and threatening this would not be necessary. Stay far away from this company. They are unprofessional and aggressive. Very high pressure sales tactics. My advice is not allow this company anywhere near your house. read more

Good workmanship. The sales and tech team seem very professional and interested in getting the job done correctly and there is a good warranty. The sales rep was good as he communicated very clearly, both during the initial visit and as a follow up. The only downside is that they seem a bit expensive. Over $1300 to have a door repaired (all the guts) and reconditioned. I can only imagine how much a totally new door would cost. If I were on a fixed income I would definitely shop around. The other thing I didn't like was that upon purchase commitment, I received an email from what seemed like the owner offering to provide his personal oversight if there were any complaints. When I called/wrote it turned out to be their regular customer service center. There was no person on the other end. Don't like that. But, they seem to know what they are doing and I would call them again. read more

What a great place to get our garage door replaced. Our door was just old, rotting on the bottom and lock was broken. We had the salesman come out-he was super nice and the price was great. They said it would be a few weeks until they can come out once the door was ordered and in-sometime in early August. It took way less time than that! The Technician, Danny, was super nice guy and very efficient. The tech also called us while he was on our way and came in the time window they said they would. Highly recommended!! read more

I have not booked a job yet with Precision Door, but so far my experience with them has been impressive. They came on a Saturday afternoon within three hours of my calling after our garage door wouldn't open because the chain was off the track. (I tried calling two other repair places before I found Precision; one number was out of service, and I left a voicemail for the other that still hasn't been returned.) The woman who took my information and John Aaron, the technician who came to the house, were courteous and competent. John Aaron called about half an hour before arriving to tell me he was on his way and arrived right on time. He explained what needed to be done to fix the problem, and could have started working on it immediately, but I needed to discuss the work and cost with my spouse. I found Precision was highly rated on both Yelp and the Better Business Bureau. read more

Our garage door buckled upon opening recently and we called Precision Door to see if they could fix it. Precision sent Israel to fix it the very next day. Israel was friendly, courteous and skilled. He did an excellent job and had our garage door working within thee hour. I would recommend Precision Door to my friends and family. read more

Loved the quick response- 24 hour turn around. Easy to schedule and courteous service. Danny Salas did a great job, very conscientious in his recommendation. He was knowledgeable and able to explain our options; made the purchase of our new door very easy. read more

Haven't purchased the door yet, so couldn't give them 5 stars, but Tom Jenkofsky, sales agent who came to our house was great. On time, professional, knowledgeable, friendly, courteous etc. Had no problem working multiple quotes for various options we were looking at. Would definitely recommend them to anyone considering purchasing a new garage door. read more

I would highly recommend Precision to anyone who needs new garage doors as I did. The original Technician, Mike, who came was very friendly, knowledgeable, and professional. He showed me cut out samples of the garage doors and the new quiet rollers they have. Gave me a quote (actually 2 quotes for 2 different options) and emailed them to me on the spot. This was back in January. I sat on it for 3 months to let the winter pass and called again in April. The still had the quote on file and scheduled an appointment with me at my earliest convenience. So today the installer, Greg, came EARLY (calling me first) so he could help me move stuff out of my garage. But I guess luckily for him, I already moved most of the stuff out prior to his arrival. I was completely replacing 2 garage doors and he gave me an estimated time of 4 hours. Well, 3 hours later, he was all done! New track, new trim, and of course, new garage doors. And the best part was, there was no clean up for me. He took all the old doors, track, and other crap with him. Couldn't be happier. Thank you Precision! read more

Precision Door Service - My brand new garage doors! - Garage Door Services Near Me - Farmingdale, New York

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