Tried the Doodle Bugs! Victor center for 5 months and it was the WORST experience we had with a day care in NY state.
First DAY of attendance:
DD was not served breakfast, 8 children in the class and 7 plates on the table. Everybody was eating and she was playing around (they have an app to watch). Called in right away: explanation was at 1 year and 10 months she "said" she doesn't want to eat and was thought she will eat with some other kids coming later. FACT: a plate was not put on the table for her and no cup of milk either. Guess what is the favorite word at this age? "NO", I don't want to eat my breakfast...
They kept doing mistakes in our bill, not withdrawing the money from the account for weeks and accusing us (when we brought up the problem at the front desk) that we didn't want to"PAY". These accusations we "were always behind on payments"kept coming for anything we had to say about the repeted mistakes in our bills.
They send the kid home in the middle of the day for being sick for no reason (doctor's opinion: perfectly healthy child, coughed during the meal and vomite consequently), keeping her out of Day care for 24 h afterward but asking the payment for the day because the kid was " diagnosed" with some disease by ....her teacher
AWFUL LACK OF PROFESSIONALISM starting with the bills and ending with the "CUSTOMER SERVICE", meaning Director of the center (Tammy W): refuse to correct erroneous bill, refuse to sit with the parent to look at the mistake of charging the same week twice, accusing of "always being late on payment" instead of listening, cutting remarks, hanging up the phone, irritated voice ..you name it
UNFORTUNATELY, this Day care center is going down fast with the leaving of the old director and promotion of people that would rather mistreat the parents than solve problems...How to you think they are able to educate our children??? read more