Nothing but bad experiences with this place. I was just informed by my daughter's mother that the…read moredaycare talked crap about me, and claimed there was a balance due for my daughter, due to being a few minutes late, when I had thought the owner and I had figured this out. A year ago was the last time I was late, and one of the manager daycare provided told me I had to pay $1 per minute I was late. I made no issue, even though this was never discussed prior, and I paid the amount in cash. This daycare worker took my money and gave no receipt and made no effort to give me the change. She simply said that she would start a tab with the change, which was significant. Highly unprofessional. A year later, recently, I was late again. I was asked to pay the late fee, and I mentioned that I actually have a running balance from about a year ago. The owner looked up that it showed me paying a late fee about a year ago, corroborating this, and the daycare worker even admitted that I had given more than the balance owed, but they told me an amount that was NOT accurate or correct, and had NO records to show otherwise. The owner had made no additional comments to me, but then I hear her talking poorly of me to my daughter's mom and asking her to pay a late fee of mine, knowing FULL well at this point that I had a running balance that wasn't documented at all, let alone professionally. I give customers credits of hundreds and even thousands for the sake of customer satisfaction, but to be that petty over what can't even pay for a meal anywhere? Just unreal. The daycare had also asked for me to give a schedule for my daughter, after one had already been provided by my daughter's mother, who enrolled her. I gave a full description of the days I have her and don't via email. They said this wasn't good enough, and wanted it on a calendar. I provided this to them in writing and they said, it STILL wasn't good enough, and they wanted me to send a calendar electronically. I asked for a menu for what my daughter was eating there, and I wasn't given one for MONTHS. I frequently call in, and nobody is at the office to accept the call. Once, I had called in numerous times, until someone picked up, and this daycare worker told me she had to abandon her children in order to answer the phone, and therefore wasn't willing to abandon them again, to go upstairs to check to see if my daughter was in! Which is against NYS regulations btw, to not only have the proper staffing, but also a head staffing person with a degree, who can float around and answer phone calls. They've also made comments that they have had less teachers than legally allowed on buses for field trips. They've also complained about a friend's son for being too hyper when it was made known ahead of time that they had ADHD. They make this same complaint about my daughter's brother to her mother. When I was using the app, I was often told my other parents of events that were never told to me, which resulted in my daughter not being able to participate in activities, due to not having a swimsuit or towel and such. I've never dealt with a daycare so unprofessional, talking behind your back as well as just plain violating all sorts of NYS mandates. They're one call away from the department of labor from being shut down.

Both our kids god there. Our daughter has been going there for years. The employees are like…read morefamily. They are very attentive and nurturing. They keep us up to date throughout the day with pictures, videos and food logs. They address all our needs in a timely fashion. We have been very pleased . The facility is not high tech or "state of the art", but I am in no frills parent. My greatest concern is that my children are comfortable, educated and well cared for and all of their needs are met at this daycare. Also, full time cost is the best around for what is included .

We started out at the Henrietta doodlebugs which was great but then switched to the webster one…read morebecause it was closer to home. I will say there are some great people who work here and genuinely care about your children. On multiple occasions our kids were picked up with bumps or bruises. We were told it was from the play ground or normal 3-4 year old play. But after asking our child what happened we were told it was from another student or something else that wasn't told to us by the teachers. It seems like the director at this facility will do whatever she has to to make sure her job remains easy even if it's over something as little as not saying another child scratched ours or something along those lines. The final straw was when one of the teachers screamed at my child and physically grabbed and yanked my child from a chair all because he wanted another sandwich at lunch. She then called my child a jerk. This is how this individual felt it was appropriate to speak and act with a 3 year old. There was video evidence of this altercation (unfortunately without audio) that shows her putting her hands on my kids. If you aren't a parent I can't decribe to you the gut wrenching feeling you get when your 3 year old try's to explain and process what happened to them that day. Another teacher luckily saw the incident and reported it. When questioned about the incident the initial teacher admitted what she did. Yet the director wants to lie to our face and say that never happened even though a second teacher confirmed it. I brought the entire incident to the directors attention when I went to pick my kids up. Even though she was already informed I received no phone call of the situation. Like it was being brushed aside. We have since pulled our kids from this facility. Like I said I do believe there are some great people there that truly do care about the kids they watch. Unfortunately I can't have my kids at a facility where they allow a girl to act that way with a child. I no longer have confidence that my child's well being is put first and foremost. I believe the director will say whatever she has to to keep her job and protect her "friends". If you do decide to bring your kids here I highly recommend you request that Emily is NOT to be in the same room as your children.

I did s lot of research trying to find a preschool program for my daughter to take part in and…read moreended up choosing Doodlebugs in Webster. I read these reviews but decided to take a look for myself and was so glad I did! The facility is very secure and safe, always clean and smells nice, the kids all seem very happy, and the staff (that I have met) are all super kind and loving toward the children. Sidney is incredible kind and very helpful, Liz (the director) has been very helpful and kind as well. My daughters teachers are incredible, Patrick and Grace are very engaged with the kids and have made my daughter feel right at home. She loves going and I couldn't be more happy!

I would post 0 stars if I could. This is the only place where I actually felt my children were…read morebeing neglected. I asked for parent references before sending my kids here and it turned out that most of them were on the Board of Trustees (or otherwise linked to administration). Would avoid at all costs.

I've been meaning to write this review for a while, since I remember reviews were scarce while I…read morelooking for child care myself--hopefully someone finds this helpful. 12 Corners Day Care is really the best childcare I've been able to find in the Rochester area. It has a great balance of feeling both intimate and structured. There is very little staff turnover and the staff really care about the kids. We also love that they're not-for-profit. We were here for about a half a year before switching to another daycare that was closer to our house--but found the new daycare was nowhere near up to par (high staff turnover, chaotic environment, young staff on their cell phones). We came back to 12 Corners after a few months and have not regretted moving back at all. Child care isn't cheap, but that's the case for a lot of places now, and it's definitely worth it to not be worried about dropping my child off every morning.

The workers are absolutely amazing and definitely care for the children quite a bit but since the…read morecompany was bought out by care a lot Inc the tide seems to be turning towards a money first attitude. The homey pleasant atmosphere is going the way of the dodo here and I fear its on its way to being just another cookie cutter corporate daycare.

If you have children, SEND THEM HERE! My child has been going here since they were 2 months old,…read moreand we haven't regretted it at all! Super friendly staff, very communicative with what they are learning each week and what happened during the day. My child has definitely been intellectually stimulated in their time here at Browncroft! Very reasonable pricing structure.

I am extremely disappointed with the care my son received at this daycare…read more My son has behavioral challenges, and I was the one who initiated discussions about creating a Behavior Intervention Plan (BIP) to help him succeed. During the meeting, I left feeling hopeful that we finally had a plan in place, especially since the daycare agreed to the strategies outlined. Unfortunately, once behaviors occurred, many of those agreed-upon interventions were not consistently implemented. Instead of following the plan, situations were often allowed to escalate until my son was ultimately terminated from the program. Throughout our time there, I frequently felt that my son was viewed as a problem rather than a child who needed support. I was expected to provide incentives and workbooks for staff to use because the daycare did not have appropriate resources available. I was regularly informed when my son injured another child, but there were multiple occasions when I was not informed about injuries my own child sustained. I was also concerned by some staff interactions. On one occasion, a teacher took my son's paper, crumpled it up, and threw it away in front of him, which only escalated an already difficult situation rather than helping to de-escalate it. There were too many children for the number of staff available, and I did not see evidence that staff had adequate training to support children with significant behavioral needs. It often felt as though any unexplained issue or injury involving another child was automatically assumed to be my son's fault. What was most frustrating was being told that the daycare could not accommodate my child after agreeing to a behavior plan that was never fully implemented. The final comment that they would "pray we find a placement" felt especially dismissive after months of struggling to get the agreed-upon support in place. Parents of children with behavioral or additional support needs should carefully consider whether this program is equipped to provide the accommodations and interventions it promises. While I understand that not every daycare can meet every child's needs, I expected honesty about those limitations from the beginning rather than assurances that support would be provided and then not consistently delivered.

I was browsing local childcare reviews in hopes to find a good fit for my grandchild... a recent…read morenegative review caught my attention. Four Stars... because nobody is perfect. Parenting is a lifetime subscription, but we often enroll children in daycare with the unspoken (or it seems in this case with highly spoken) expectations of hoping trained staff will "straighten out" difficult behavior. While daycare can be a valuable environment for social growth, it is not a miracle cure for deep-seated behavioral issues. Expecting daycare workers to single-handedly transform a child's manners, attitude, or respect for authority is not only unrealistic--it's unfair to both the staff, the child in question, as well as the other children in the classroom. High-quality daycare centers provide structured routines, opportunities for social interaction, and exposure to early learning. Skilled caregivers can model positive behavior, encourage cooperation, and set boundaries. However, their influence is limited by time, context and capacity. A child spends only part of the day in daycare; the rest of their environment--especially at home--has a far greater impact on long-term behavior. Outsourcing children's behavioral challenges hoping it comes with a "90-day fix my kid" guarantee often comes with great disappointment. Teachers and staff are not miracle workers and are tasked to in helping a classroom of many children thrive in a happy, healthy and safe environment. Soft disciplinary tactics and gentle redirecting always sound better within intervention plans, but in reality, administrators have to take into account their teachers and the other children's safety and mental wellbeing. Sounds like this center took the welfare of their teachers and other families seriously and recognized that some cases call for more specialized and intensive behavioral care as well as parental support and guidance. Putting a childcare center on blast with a negative review doesn't seem to fill the void. Perhaps a more productive use of time would be to have the root causes of inappropriate behavior further explored or perhaps finding therapeutic parental support will help with caring forward. Best wishes and success to all. This is in response to a recent review. FULL DISCLOSURE I am not affiliated with JLU or know the parties involved. I don't claim to be in an expert; however, I am a retired preschool teacher and have experienced, across the gamut, the wild expectations of parents' vs the reality of limitations.

I have a 5 year old brother who would absolutely love this place. It is such a shame it is so far…read morefrom my house or else I would definitely try and have him enrolled. In only a few visits, I have been awestruck at the compassion and care of the staff for the children, both in education and in safety. With the exception of what appears to be a disgruntled past staff member who reviewed on Google, I have never heard negative comments about the care provided. Having first hand seen the facilities as an outsider looking in, I can say that this childcare center will exceed all expectations and ensure that any child will receive individualized care and compassion. I definitely encourage anyone who wants this kind of security and individualized care to consider St. John Early Childhood Programs!

My grandson started here when they first opened 6 years ago. Now my granddaughter attends. Loving,…read morecaring facility! Owner is great and responds quickly to any questions. So difficult to leave your babies, but Full Heart loves them and they know that. Children also are learning something new each day from infant through pre-school!

i love little builders day care . if your looking for an amazing person to care for your child you…read morewont be disappointed in Ms Trudie. She takes care of my two sons who have special needs and every time I go to pick them up they never wanna leave which is a plus in my book. she takes kids on trips and all sorts of things couldn't have picked an amazing daycare like this . Ms Trudie we love you !