Nothing but bad experiences with this place. I was just informed by my daughter's mother that the…read moredaycare talked crap about me, and claimed there was a balance due for my daughter, due to being a few minutes late, when I had thought the owner and I had figured this out. A year ago was the last time I was late, and one of the manager daycare provided told me I had to pay $1 per minute I was late. I made no issue, even though this was never discussed prior, and I paid the amount in cash. This daycare worker took my money and gave no receipt and made no effort to give me the change. She simply said that she would start a tab with the change, which was significant. Highly unprofessional. A year later, recently, I was late again. I was asked to pay the late fee, and I mentioned that I actually have a running balance from about a year ago. The owner looked up that it showed me paying a late fee about a year ago, corroborating this, and the daycare worker even admitted that I had given more than the balance owed, but they told me an amount that was NOT accurate or correct, and had NO records to show otherwise. The owner had made no additional comments to me, but then I hear her talking poorly of me to my daughter's mom and asking her to pay a late fee of mine, knowing FULL well at this point that I had a running balance that wasn't documented at all, let alone professionally. I give customers credits of hundreds and even thousands for the sake of customer satisfaction, but to be that petty over what can't even pay for a meal anywhere? Just unreal.
The daycare had also asked for me to give a schedule for my daughter, after one had already been provided by my daughter's mother, who enrolled her. I gave a full description of the days I have her and don't via email. They said this wasn't good enough, and wanted it on a calendar. I provided this to them in writing and they said, it STILL wasn't good enough, and they wanted me to send a calendar electronically.
I asked for a menu for what my daughter was eating there, and I wasn't given one for MONTHS.
I frequently call in, and nobody is at the office to accept the call.
Once, I had called in numerous times, until someone picked up, and this daycare worker told me she had to abandon her children in order to answer the phone, and therefore wasn't willing to abandon them again, to go upstairs to check to see if my daughter was in! Which is against NYS regulations btw, to not only have the proper staffing, but also a head staffing person with a degree, who can float around and answer phone calls.
They've also made comments that they have had less teachers than legally allowed on buses for field trips.
They've also complained about a friend's son for being too hyper when it was made known ahead of time that they had ADHD. They make this same complaint about my daughter's brother to her mother.
When I was using the app, I was often told my other parents of events that were never told to me, which resulted in my daughter not being able to participate in activities, due to not having a swimsuit or towel and such.
I've never dealt with a daycare so unprofessional, talking behind your back as well as just plain violating all sorts of NYS mandates. They're one call away from the department of labor from being shut down.
