Nothing but bad experiences with this place. I was just informed by my daughter's mother that the…read moredaycare talked crap about me, and claimed there was a balance due for my daughter, due to being a few minutes late, when I had thought the owner and I had figured this out. A year ago was the last time I was late, and one of the manager daycare provided told me I had to pay $1 per minute I was late. I made no issue, even though this was never discussed prior, and I paid the amount in cash. This daycare worker took my money and gave no receipt and made no effort to give me the change. She simply said that she would start a tab with the change, which was significant. Highly unprofessional. A year later, recently, I was late again. I was asked to pay the late fee, and I mentioned that I actually have a running balance from about a year ago. The owner looked up that it showed me paying a late fee about a year ago, corroborating this, and the daycare worker even admitted that I had given more than the balance owed, but they told me an amount that was NOT accurate or correct, and had NO records to show otherwise. The owner had made no additional comments to me, but then I hear her talking poorly of me to my daughter's mom and asking her to pay a late fee of mine, knowing FULL well at this point that I had a running balance that wasn't documented at all, let alone professionally. I give customers credits of hundreds and even thousands for the sake of customer satisfaction, but to be that petty over what can't even pay for a meal anywhere? Just unreal. The daycare had also asked for me to give a schedule for my daughter, after one had already been provided by my daughter's mother, who enrolled her. I gave a full description of the days I have her and don't via email. They said this wasn't good enough, and wanted it on a calendar. I provided this to them in writing and they said, it STILL wasn't good enough, and they wanted me to send a calendar electronically. I asked for a menu for what my daughter was eating there, and I wasn't given one for MONTHS. I frequently call in, and nobody is at the office to accept the call. Once, I had called in numerous times, until someone picked up, and this daycare worker told me she had to abandon her children in order to answer the phone, and therefore wasn't willing to abandon them again, to go upstairs to check to see if my daughter was in! Which is against NYS regulations btw, to not only have the proper staffing, but also a head staffing person with a degree, who can float around and answer phone calls. They've also made comments that they have had less teachers than legally allowed on buses for field trips. They've also complained about a friend's son for being too hyper when it was made known ahead of time that they had ADHD. They make this same complaint about my daughter's brother to her mother. When I was using the app, I was often told my other parents of events that were never told to me, which resulted in my daughter not being able to participate in activities, due to not having a swimsuit or towel and such. I've never dealt with a daycare so unprofessional, talking behind your back as well as just plain violating all sorts of NYS mandates. They're one call away from the department of labor from being shut down.

Both our kids god there. Our daughter has been going there for years. The employees are like…read morefamily. They are very attentive and nurturing. They keep us up to date throughout the day with pictures, videos and food logs. They address all our needs in a timely fashion. We have been very pleased . The facility is not high tech or "state of the art", but I am in no frills parent. My greatest concern is that my children are comfortable, educated and well cared for and all of their needs are met at this daycare. Also, full time cost is the best around for what is included .

I am extremely disappointed with the care my son received at this daycare…read more My son has behavioral challenges, and I was the one who initiated discussions about creating a Behavior Intervention Plan (BIP) to help him succeed. During the meeting, I left feeling hopeful that we finally had a plan in place, especially since the daycare agreed to the strategies outlined. Unfortunately, once behaviors occurred, many of those agreed-upon interventions were not consistently implemented. Instead of following the plan, situations were often allowed to escalate until my son was ultimately terminated from the program. Throughout our time there, I frequently felt that my son was viewed as a problem rather than a child who needed support. I was expected to provide incentives and workbooks for staff to use because the daycare did not have appropriate resources available. I was regularly informed when my son injured another child, but there were multiple occasions when I was not informed about injuries my own child sustained. I was also concerned by some staff interactions. On one occasion, a teacher took my son's paper, crumpled it up, and threw it away in front of him, which only escalated an already difficult situation rather than helping to de-escalate it. There were too many children for the number of staff available, and I did not see evidence that staff had adequate training to support children with significant behavioral needs. It often felt as though any unexplained issue or injury involving another child was automatically assumed to be my son's fault. What was most frustrating was being told that the daycare could not accommodate my child after agreeing to a behavior plan that was never fully implemented. The final comment that they would "pray we find a placement" felt especially dismissive after months of struggling to get the agreed-upon support in place. Parents of children with behavioral or additional support needs should carefully consider whether this program is equipped to provide the accommodations and interventions it promises. While I understand that not every daycare can meet every child's needs, I expected honesty about those limitations from the beginning rather than assurances that support would be provided and then not consistently delivered.

I was browsing local childcare reviews in hopes to find a good fit for my grandchild... a recent…read morenegative review caught my attention. Four Stars... because nobody is perfect. Parenting is a lifetime subscription, but we often enroll children in daycare with the unspoken (or it seems in this case with highly spoken) expectations of hoping trained staff will "straighten out" difficult behavior. While daycare can be a valuable environment for social growth, it is not a miracle cure for deep-seated behavioral issues. Expecting daycare workers to single-handedly transform a child's manners, attitude, or respect for authority is not only unrealistic--it's unfair to both the staff, the child in question, as well as the other children in the classroom. High-quality daycare centers provide structured routines, opportunities for social interaction, and exposure to early learning. Skilled caregivers can model positive behavior, encourage cooperation, and set boundaries. However, their influence is limited by time, context and capacity. A child spends only part of the day in daycare; the rest of their environment--especially at home--has a far greater impact on long-term behavior. Outsourcing children's behavioral challenges hoping it comes with a "90-day fix my kid" guarantee often comes with great disappointment. Teachers and staff are not miracle workers and are tasked to in helping a classroom of many children thrive in a happy, healthy and safe environment. Soft disciplinary tactics and gentle redirecting always sound better within intervention plans, but in reality, administrators have to take into account their teachers and the other children's safety and mental wellbeing. Sounds like this center took the welfare of their teachers and other families seriously and recognized that some cases call for more specialized and intensive behavioral care as well as parental support and guidance. Putting a childcare center on blast with a negative review doesn't seem to fill the void. Perhaps a more productive use of time would be to have the root causes of inappropriate behavior further explored or perhaps finding therapeutic parental support will help with caring forward. Best wishes and success to all. This is in response to a recent review. FULL DISCLOSURE I am not affiliated with JLU or know the parties involved. I don't claim to be in an expert; however, I am a retired preschool teacher and have experienced, across the gamut, the wild expectations of parents' vs the reality of limitations.

The workers are absolutely amazing and definitely care for the children quite a bit but since the…read morecompany was bought out by care a lot Inc the tide seems to be turning towards a money first attitude. The homey pleasant atmosphere is going the way of the dodo here and I fear its on its way to being just another cookie cutter corporate daycare.

If you have children, SEND THEM HERE! My child has been going here since they were 2 months old,…read moreand we haven't regretted it at all! Super friendly staff, very communicative with what they are learning each week and what happened during the day. My child has definitely been intellectually stimulated in their time here at Browncroft! Very reasonable pricing structure.

WARNING to parents with children who will be using the child watch. One word. DONT. We were…read moreinstructed to bring in a bag for him with diapers and a bottle. We signed up today, worked out for 30 minutes, then picked up our son to find out on our own once we checked his bag, that he was fed a bottle that was not his. He consumed someone else's breast milk and or formula. We're still waiting on their staff to resolve this issue. If you're a parent, I don't have to explain the concern, frustration and worry that comes along with this. Needless to say this was SO not what we expected from the YMCA. We will not be back. Be careful who you decide to leave your children with.

The Eastside Family YMCA has been a service which provides our family hours of entertainment. The…read morefacilities are clean and easily accessible. The staff is very helpful when we have questions about schedules and activities. We take advantage of the child drop off which allows us to workout and gives our kids something to do. They have daily drop off times which is helpful. We also enjoy the pool and hot tub, as well as the ability to go to any other YMCA in the area and use their facilities. It is a great value for our family of 5 and while we have only been members for a month, we look forward to our weekly visits and it has become part of our routine.

Everything is so new and clean at the Sands Family YMCA. This location features beautiful wall art…read morespecific to the finger lakes region. The workout area is quite large and all of the equipment is brand new, which is nice compared to some of the more well loved YMCA locations I've visited. Lots of stuff for the kids to do here. My kids especially like the soccer room. I was pleased they have tables and chairs next to the window so you can sit and watch your kids play.

Fabulous YMCA. E-gym equipment which makes workouts with weights/resistance a breeze. Beautiful…read morepool, great gym and cushioned walking track, Big child care area. Friendly staff and great trainers who also teach classes.

Fine place, might be time to put lines in the parking lot it's sort of an S Show. The parents don't…read moreseem to care where they go. I do feel incredibly bad for this camp as the people in the neighborhood surrounding it are likely the biggest jerks in all of Rochester pretending they're so bothered by cars coming down their precious road. I can only imagine how awful they are to deal with.

This place is a wonderful place for kids to go camp during summertime and have activities for kids…read moreto play: pool, splash pad, bounce pillow, and zip line. My kids love to go there during summertime and they provide financial assistance for people who don't have enough money but they give kids an opportunity to go camp. One of my greatest respect for this YMCA! Kids deserve to enjoy their summertime and make new friends! Therefore, I would encourage everyone to send kids to this place for camp and keep them busy during summertime. They also provide before and after camp for parents who have to go work. They will be able to watch kids until camp starts which is fantastic!!!

I was very disappointed the way Bryan Gonzales decided to just say no to my 10 year old artistic…read moreson all because we did not have the joining fee and it just broke my soul and all this time my son was so happy to go we went on the bus and happy but I guess the YMCA is not really for the kids just for the money. Also can we all agree that all it takes is to have a little bit of empathy for our future kids but it's all about the the green and not the kids. Also I do have to say that the facility is awesome but why have a excellent facility of the staff has no empathy for the youth. What Bryan needs to know is that I fought for his democracy and this is the thanks America gives there veterans. Thank you alot Bryan Gonzalez and thanks from my artistic son...

I loved checking out this YMCA ..I am surprised at the price of membership... I would be there…read moreeveryday if I could afford the membership... I have planet fitness now but I would love the pool at the YMCA better

This institution does not feel like an institution. It feels like home, with lots of natural light,…read moremusic, laughter. Teachers are patient, kind, present. Mindfulness is practiced here among students and teachers alike. Yes, students do chores. That is one of the tenets of the Montessori way, and one main reason why I chose Trinity. Kids are taught to be civil with each other, to be responsible, to learn practices associated with real life in addition to the usual disciplines, such as math, writing, reading, etc. The approach at Trinity is to nourish the whole person with kindness, patience while imbibing a sense of responsibility to the whole classroom. This clown who complains about "child labor" doesn't understand the point of Montessori or its value.

I could not love Trinity more! As a teacher myself, I value the individual attention, attention to…read morecommunity, and developmentally appropriate curriculum that montessori affords. The teachers are all incredible, loving, and skilled professionals. The campus is stunningly beautiful, and could not be better designed to instill a sense of calm and wonder in our youngsters. We have one in the 3-6 classes now and one in Lower Elementary, and both are so happy every day to go to school, and I know it's because of the incredible environment that Trinity has created for them. I recommend this school to everyone I know.