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Don's Transmission Service

3.8 (4 reviews)

Services - Don's Transmission Service

Auto transmission repair

Transmission leak inspection

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Valor Automotive

Valor Automotive

(8 reviews)

I've never had a worse experience trying to get my car fixed. What should have been an easy,…read moreone-day fix turned into a complete nightmare that wasted our time, money, and even delayed a major life event our move out of Kansas. The issue with our car was straightforward: replacing and programming the body control module. We had an appointment on a Friday but arrived slightly late. Instead of trying to accommodate us, we were told the work couldn't be done and had to reschedule. Fine I rescheduled for Monday and even left the car there over the weekend so they could get started first thing Monday morning. Monday passed. No update. We called Tuesday, and they said they hadn't even touched the car and would "start working on it today." That turned out to be another lie. On top of that, communication was a disaster. The woman answering the phone was rude, gave us conflicting information, and at one point told us they had lost the keys to our vehicle. Her solution? We'd have to wait two days and pay extra to get a new key made. When we asked to speak to a manager or someone else, she flat out refused to transfer the call or pass along the message. We were promised multiple call-backs for updates that never happened. When we finally got a "final" pickup date--Wednesday--we called and were told it still wasn't done, but that they were "actively working on it." Another excuse followed: they were too busy. Then we were told Thursday would be the day. But Thursday comes and now the car won't even start. They had the nerve to tell us we needed to pay $160 for a diagnostic to find out why the car wouldn't turn on after they had already messed with it and clearly didn't know what they were doing. The body control module was installed incorrectly and now the car has even more error codes than before. We finally had to tow the car out of there and take it somewhere else at our own expense because we had zero trust left in their ability to fix anything. This dealership is completely unprofessional, disorganized, and lacks the basic customer service skills you'd expect from a certified service department. Their staff clearly needs retraining, because they don't know how to do the job or communicate with customers. Their delays and incompetence cost us more than just time it disrupted our relocation plans and left us stranded. Save yourself the headache and go literally anywhere else.

The service advisors either have no clue what that are talking about or they are just excellent…read moreliars This place has tainted Dick Edwards dream of that dealership #chris There is more to the story about how the broke my Uconnect radio system and refused to accept responsibility for it. This was after taking two weeks to determine I needed a auxiliary battery. The story of lies and deception continued and I was done with them

Don's Transmission Service - transmissionrepair - Updated May 2026

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