I bought a brand new alternator on September 5th and after driving my car twice for a total of…read morethree hours on September 18th the alternator gave out and stranded me in the middle of nowhere. I had to pay to get my car towed and I missed a very important exam and now I have to buy a new alternator! After talking to multiple stores AND corporate they just wanted to give me a new alternator! I want a refund not another alternator that will give out in a week. I will NEVER buy anything from Autozone every again and will gladly tell everyone I know how unreliable and unhelpful they have been.

I suspected I needed a new battery. When I called AutoZone, I was informed that they were very busy…read morebut I could certainly come in and wait for a battery change but if I waited a few hours (until after 6 pm), I wouldn't have to wait as long. I went in a little before 7 and was helped with no wait. The "Supper Dope Manager" (according to his badge) offered to test the battery first. after it was confirmed that I had a bad battery, he showed me my options on the computer screen, processed the transaction and changed my battery. he was super pleasant and informatice. I was in and out in under 30 minutes. Excellent experience.

While on a car rally in central Kansas I had an impact on my core support which tore my radiator…read moreopen. I was able to source the radiator from Catlett and made arrangements to pick up. I had another driver take me the 45 miles to get it. (And I was happy just to have found one). I impulse threw in a tire inflator that was displayed at the counter. No price was displayed and I did not immediately itemize my receipt due to the pressure of having to repair my vehicle. When I returned home I happened to look at the receipt and saw that I was charged 54.67 for a grease coupler. I had thought it was a simple misidentification and called to clarify my actual purchase and get a charge back. The manager Bob went through the trouble of going back and viewing security footage of me purchasing, which I never disputed, and telling me the solution was for me to return it to the store. I live 1769 miles away. An air chuck for 54.67? They thankfully had given me a wholesale discount because the grease coupler was 69.99 retail but to not be given any sort of explanation or justification seems crazy to me. If it's really that expensive and the description is just entered wrong into the computer, then fine, but I was criticized by Bob for not analyzing my receipt at the time of purchase. It's hard to believe that this air chuck is actually that expensive and Bob claimed he had no way to scan and actually justify the cost because he had no others in stock . Ya gotta know that was a lie. There's always a way for a retailer to establish a cost.

The Napa store in Manhattan Kansas carries parts in stock that other stores have to order. Twice…read morethis week I found they had less common parts in stock when the others had to order. Sign at Napa says new management, it shows. This is my new "go to" store.

I just needed to run a quick errand today: a new windshield wiper and some jumper cables. I had…read morejust gotten off work where I was on and off crying the whole day. The two people behind the desk were very attentive, Janice and another fellow, but I didn't catch his name. They knew exactly how to find the parts I needed and were some of the friendliest cashiers Ive ever come across. They were both so incredibly nice to me and brightened up my day. Thanks for being the reason I smiled today :)

Absolutely horrible service. I DO NOT RECOMMEND!!!…read more Went in there for spark plugs and an air filter and some advice and was quickly insulted many times. The elderly man working there seems to get a power trip by holding his knowledge of cars above everyone. He did not even listen to me fully about my car before telling my I have no business working on my car. It seems rather self-defeating for an autoparts store to suggest I not give them business. Anyways, after telling the guy he was rude for insulting me, I drove across the street to Autozone and they helped me with a smile. oh and guess what!? It turns out I knew exactly what was wrong with my car (considering I had the fault codes which the other guy ignored when I told him I knew the codes, what was wrong, and how to fix it). In my opinion, I doubt I was the first person to get mad at that guy and leave the store. O'Reilly missed out on a $100+ sale from just me; I can only imagine how much money O'Reilly has lost because of this guy.

When I called they got me in very quickly. The entire install took less than 2 hours. Extremely…read moreclean and professional work. They sell husky products and even ordered and swapped out a part for me that I had ordered incorrectly! I'll be coming back to get my undercoat done.

I have been there 3 times and each time they have an excuse as to why they can't do the work I…read morewant. They won't pray the tub of a Jeep, won't spray the outside, and won't spray the grill. Funny because the Line X' in big cities will do the work. They seem to be inexperienced. They have all sorts of stuff sprayed in the office.

Amazing service. Professional, courteous, & personal service with a smile. Top notch all the way…read morearound.

I work in bodyshop in ark city Kansas, anytime we have questions on a lift on a truck or what's…read morebest options to go. We call film at 11. Kevin, Jake and myself have no complaints.

Trust the 1 star reviews. Took them 2 hours for a simple oil change and they weren't busy at all…read more Every time I looked over someone was on their phone not paying attention and talking with someone. I'd recommend coming here only if it's the closest place and you have hours to kill. Otherwise you will be frustrated. One time was enough for me.

10 minutes late to my appointment @0700 am, they told me I'll have to reschedule for another…read moreday...There was no other cars there to even work on, I was the only 1. Lady at the desk wasn't apologetic in the least. It's like they didn't really feeling like working that morning.

A tree fell on my classic car. They wouldn't consider working on it. Said they only did insurance…read morejobs.

I had body work done here and was waiting for a part that came in a few weeks later but I wasn't…read moreable to go in to get it installed. long story short, I call TWO years later and they still have the part and are happy to help get it installed. UNPARALLELED customer service