Great, fast service and price. They worked on our house locks. Steven was the technician, very pleasant. The price was not much more than their minimum charge. read more

Thank you TJ. My expectations are beyond met. You were able to turn my horrible experience to a smooth transition. You communicated with me every step of the way and went above and beyond. I appreciate you sticking with me through the end. I hope you are recognized for your strong efforts and great customer service! Keep up the great work. read more

Had a key made, no issues, good price. Friendly at the front desk. Parking was easy outside of storefront

I have a 2014 Jeep Patriot which needed a replacement car key and programming. I was able to bring in my keys that I bought off Amazon for $30 and get them cut and programmed at Don's. Saved me a lot of money from having to go to the dealership. Also they were able to do what Ace hardware was not able to in regards to programming. Big thanks! I'm definitely recommending! read more

Don's Lock & Key - Now I have 2 brand new working keys for my Jeep! - Keys & Locksmiths Near Me - Riverside, California

I was very pleased with the commitment they showed towards solving my problem with key fitment on my truck lid. They actually did a much better job of problem solving than the original manufacturer. I took a point away for personal reasons, but they are the bomb.com.com read more

On several occasions, I needed work done at the shop (car keys that need to be programmed, a key duplicated for a 1971 Volkswagen and various keys made by code). On far too many occasions, I have been turned away because there was no one in thw shop with the ability to do the job. Instead, I was forced to either wait for a technician in one of the service vehicles to come to the shop and was told the wait time could be 30 minutes to several hours. Having worked in the business myself, I find it unacceptable to be tied to the arrival of a service truck and locksmith/technician or to have to plan my day or week for said locksmith/technician to be at the shop at their convenience and that there is seldom a locksmith/technician in thw shop that can do the job that by all accounts, I'm paying a premium for. That the business is in class proximity to my residence does me no good if I have to wait around all day for what should be a simple job if there was someone there to actually do it. Considering that time is money and money is time, I don't like either wasted. You waste one, you've succeeded in wasting the other as well. I will sooner drive to a competitor and have the job done while I wait rather than wait hours for a field technician to do the job that would normally only take 5-10 minutes on the long end. read more

I dropped off some locks at 9am to be re-keyed at my new house. I called at 1 pm to get an update and said it would be done before the end of the day. 4pm, I called....still the same answer. I drive down at 4:50pm to grab my locks, to be found in the same exact spot since 9am. I have two issues with this: 1. What if I didn't take the initiative to call them? Would I be forced to just leave my front door with no lock until their technicians felt like coming in to do their job? 2. The response I got when I went back was that they were very busy. Not even an apology I don't doubt the quality of service most reviewers have posted. Also, I don't want to be THAT person who just comes off as bitter, but I hope other people can see why I will DISCOURAGE anyone from giving them business. One of the worst experiences I've had with any business. I honestly wish I could give them 0 stars. UPDATE : I called Locksmith 2 U. They came to my house in 25 minutes, re-keyed all my locks, and were finished in 30 minutes. A very reasonable and competitive price. Please go to them, rather, you don't have to, they come to you! Their number is 951-888-0126. Customer service is everything for a business. SUPPORT LOCKSMITH 2 U DO NOT SUPPORT DON'S LOCK AND KEY. THEY ARE TERRIBLE! read more

Absolutely horrible service!!! The tech came to check out the car and wouldn't give me a quote before starting. He unscrewed the door handle on the passenger side. After I told him we won't be needing a key from him, he put the handle back without screwing it in. I asked him if he screwed the handle back in and he said "I didn't touch it" and left. Later, I found out that the handle was not screwed in! I reached out to the manager/owner and he never responded to come fix the issue. Now I'll be paying for another repairman to fix my door and I will be forwarding the costs to this company. read more

Thanks for your follow up. It was about a month ago & I called from someone else's phone as I was locked out of my car with no phone (also dripping wet). This is the correct Don's unless there is another that services Huntington Beach with a 951 # & a technician in need of retraining. read more

I had them come change a flat tire for me the tech ended up laying 2 rims on the concrete and causing damage and would not take responsibility for the damage after doing all this the tech let me know he accepts tips I was appalled by this and now stuck with damaged rims over a flat tire. So read more

Don's Lock & Key - Keys & Locksmiths Near Me - Riverside, California

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They were very responsive with the quote and in line with other companies. They even asked about my AAA membership to see if I qualified for free service which I didn't even know existed as a AAA discount. Justin communicated and gave updates on his arrival and was very nice! Didn't take too long for the service to be completed. Would go to them again for any other services. read more

We had used Don' before and we impressed with Mike's skill. He was able to remove the tumbler; cut a key and put the tumbler back in minutes for $35 This visit a different tech was dispatched for $120. We assumed he'd do the same service Mike did. Unfortunately not. After 45 minutes he took a large drill bit and went right through the lock. Metal shards were everywhere. He finally gained entry to our place. But now we have to buy a new $75 specialty lock set and have it keyed to match the deadbolt ; then pay s locksmith to have IT installed. Disappointed read more

Don's Lock & Key - Drilled out lock - Keys & Locksmiths Near Me - Riverside, California

Dons lock and key locksmith went over and beyond to help me with my ignition on an classic Chevy nobody else(locksmiths) would even come out and look, I'm seriously impressed and thankful, the technician William was so professional and curtias I was truly blessed to get someone who understood my issue and got it done, I don't review anything but I had to for Dons lock and key, William be safe and thank U !!! read more

Called on Friday and was able to set the appointment for Saturday. Buddy came to our new home today and rekeyed the locks. On time, professional and quick. Great experience and will use again when the need arises. read more

Had a great experience, technician was very professional and made sure to community with me time of arrival. He helped with home lockout, it was an after hours call, thankfully I didn't have to wait long. Great service. read more

Great service from reliable locksmiths! I've had a couple car keys made by them, and needless to say, I can always trust them to do the job right every time. read more

Excellent service from beginning to end. From Michelle who took my call and arranged for an appointment to Adam who came and re-keyed my door locks. I am so blessed to have found them. More power and thank you again for your great service. read more

He was quick with responding and helped up get into our home after I forgot the keys inside ‍

Don is awesome. I needed a new key for my Honda Element and he answered my call right away and was at my house quickly. He was friendly, affordable, and fast. I think he was hereafter for 20 mins and boom! New key. I 1000000000% recommend Don and will definitely use him for all my locksmith needs in the future. Thanks Don! read more

Absolutely wonderful service- I had a broken key and they were able to make me a new one from the pieces and the new key works perfectly. Super easy and fast- highly recommend! read more

Terrible terrible customer service. The girl doing phones is ridiculous! Awful girl. She insisted I said I live in Riverside ‍ I mean seriously... poor customer service! She could use training. Then she changed the price $$$ and the date because I was upset that she wanted to be right... read more

I went here because they are close to my house. 1 mile. I had always chose this place in riverside because I know they pretty much wiped out all the competitors in Riverside. The quoted me $40-$80 to key 1 cylinder. I boroughs them the cylinder. They had it for TWO days. Called me and said they couldn't make a key or get a key to fit. This is for a 70' Chevelle. I said, so this means I can't get keys made for my 74' truck too? They just shrugged. Went some where else and got the key made in 5 minutes. And only for $20. You lost this customer for good. read more

I have lived in the area for 14 years and never knew they did simple things such as making house key copies. I was so happy when I found out because 1. This means I don't have to go to Home Depot anymore and beg for a staff member to help me keys, and 2. They're way cheaper. The gentleman that helped me was very funny and the lady that cashed me out was very nice. I will definitely be back here for my lock and key needs. read more

The driver of the vehicle for this business is incredibly reckless. He caused a near-accident and drove aggressively causing other drivers to have to swerve around him. If he doesn't respect the road and other people, I can only imagine what the customer service is like. read more

They were smart and friendly. Took a key fob there to be programmed to my car. I was in and out in 15 minutes and 140$ cheaper then what dealership wanted. They also seam to have not only superior key making abilities but also lots of security problem solver products. read more

Forgot my keys at home, luckily had my keyless car running to keep my pregnant wife and baby in the A/C. Our property manager could not guarantee they had an extra key and they were in Rancho Cucamonga. Called another locksmith place first, didn't like their "it could be between $90 - 200" offer, and called Don's Lock & Key service. BUDDY came out 20 minutes after I called, and had me in the house within 5 minutes. I had him make me an extra key. Dude was kind, helpful, and even asked about my doorknob concerned to make sure it was working as it should. I hope I never get locked out again, but if I do, I'll be calling Don's. read more

Very uncomfortable experience. Got a tailgate lock rekeyed on my truck. Waited in the lobby for 15 minutes and rang the bell several times. The lady's in the back office ignored me. Finally one of the guys in the parking lot came in to help me. The woman in the office went off on him. Yelled at the guy helping me "Get over yourself". I had my kids with me, they got scared. While I'm waiting a younger tech came inside and had to help another customer from McDonalds. He needed a copy made. The tech insisted they do not have those key blanks and was super rude to the McDonalds guy. Even after MD dude pointed out they made this key for him in the first place. The tech said "I'm 100% positive we don't make these here. Go someplace else!" He was super rude. The MD dude insisted and the elusive back room lady came out to grace us with her presence, and got him the right key. MD dude and I talked in the parking lot. Neither of us will be going back here. The guy who rekeyed my lock for $50 was friendly. I think he is the owner. If only his employees we as friendly and knowledgeable. That's why they got 2 and not 1 Star. read more

My wife and I had a very bad experience in this place. We called first. They said they had the car key. We drove there. Then we had to wait . When the Tech came from lunch said that he could not do it. We were told to come back at 8:30 when other Techs were there. We went in a different day to find out that they did not have the key. A lot of back and forth and driving. But nothing was done. We will never go back there for anything related to keys or locks. J & E read more

I've passed this place a million times, cool Batmobile. I had them come out to look at a safe. They changed the combination for me, took all of 2 minutes. Now mind you I live 5 minutes from them. $150.00 One Hundred and FIFTY dollars. Utterly ridiculous. Suffice to say I am less than pleased. read more

I got next day service on my driveway gate. The job was done super fast and at a price better than expected.

My Dad lost his keys so we were locked in our yard not able to leave in our cars. Don's lock and key responded right away to our request, within minutes lock was cut off we were able to leave. Thank you Don's lock and key. read more

I love Don's! They are everything a business should be@ They are kind, compassionate and try to help you in every way possible! My daughter was robbed and they took her car keys and when I told them what happened they came right out and helped us in this awful time! My deepest gratitude and Thank All of YOU! read more

This is by far the laziest building of people I have seen. It seems that they put all that effort into Batman and decorations that the actual service it self is extremely unprofessional. Would not recommend even popping in because they are going to tell you to come back when someone else is there to do it. This was my third time stopping here for a task and will be the last attempt I award this old disgusting building. They are so slow it unreal!!! And customer service is not a thing. I have not dealt with any males here so they could very much as well be good at what they do but every time I came in "the boys aren't coming in until later, and they can only do that, oh and it's going to be very very expensive" 0 STARS read more

We had to get 4 different doors rekeyed. Our tech was very professional and made sure all the doors and keys worked smoothly. Would recommend them. The price quoted was the price we paid. read more

They came out within 30 minutes of calling them. They had the lock open and 3 keys made within 15 minutes. Everyone I interacted with was friendly and pleasant. No hidden fees. Straight forward pricing. Takes cash or card. read more

Had a great experience today. Friendly and knowledgeable worker. Did a great job. Was prompt and thorough. Would definitely recommend them. read more

Within 2 hours of calling, they had the issue fixed. Great service, very fair price. Very professional. If we need a locksmith again, we will definitely call Don's. read more

I was referred by a friend of mine. I needed a couple of keys made and I was very impressed by the quality of the work and staff. Liz is great, very friendly and definitely knows her stuff. I really appreciate everything they did and I m telling all my friends where to go for their lock and key needs. Thanks Liz!!!! read more

I am above and beyond satisfied with the service I recieved from Don's locksmith. I needed a car key made for a Lexus and there was no way I could wait 1 or 2 days. Out of the 7 other locksmiths I called Don's was the only one that came out right away and within an hour I had my key. The Tech also threw in a HUGE senior discount. He clearly had my best interest at heart and didn't just see me as dollar signs like most do. If you are elderly or a woman you know where I am coming from. All in all I'm totally HAPPY with the service I recieved from Don's locksmith and I would highly recommend these guys to anyone that wants quick service and to be treated fairly. Signed, A Satisfied Redlands Customer read more

Don's Lock & Key - A HAPPY REDLANDS CUSTOMER - Keys & Locksmiths Near Me - Riverside, California

I just called them and the lady answered who didn't give me her name. However, going forward, the service was quoted too pricey and when I said it seems bit too pricey she just hung-up on me! I was like really??? I am not sure if they feel proud in providing such customer service. read more