I bought a small sports car in Lee, Mass. and had to have it towed 50 miles to my home. I made an…read moreappointment for a week later. The wrecker driver, Jack, was right on time. He was very pleasant and seemed to enjoy his job. Jack towed my little Spitfire directly to my house, unloaded it and helped me push it into my garage. To top this, Hoff's was way more reasonable than a close competitor in the area. I highly recommend this outfit. I am not from the area,I never did any business with them in the past and this is a true review. Thanks.

The whole operation was as smooth as silk, I called he answered which is rare these days. I am very…read morepleased.

My Go-To mechanic. Very experienced and honest with decent pricing. He has worked on my Mercedes as…read morewell as my Priuses and I've been very pleased with all his work! Highly recommend him!

Went for an inspection on my Tesla as we just moved here a few weeks ago. The lady that worked…read morethere was friendly and helpful but her husband, the owner/inspector was rude as hell. It took me a while to get my back seatbelts buckled. Maybe the guy was flustered - I don't know. When he started to get the jack out to lift my car I told him I had the Tesla pucks in the car that he could use. He actually THREW the jack down and started to walk off. His wife said, "we lift Tesla's all the time." I said okay, go ahead. When they were done the guy drove the car out of the bay and got out muttering "I hate these things." I asked, "what, Tesla's?" He said "yes." I said, "I wish I'd known that because I wouldn't have come here." The man was a jerk with an attitude. If he doesn't like Tesla's but he agrees to inspect them, he shouldn't say anything. He needs to keep his opinion to himself.

December 22, 2025. Another great experience at Lefebvre Auto…read moreMy car needed rear struts, break pads & rotors and and unexpected check engine diagnostic.. all services handled wonderfully.. Thank you to Eric and his team! Happy Holidays ! Karen C.

Replaced alternator and belt. Would have preferred Subaru oem alternator instead after market with…read moreshop warranty but there a mix up on our consultation and apparently that information was made clear.

Tony the head Manager is great, his workers employees and mechanists are quick, reliable, and I…read morenever leave disappointed or digging for dirt in my pockets. I appreciate that they respect my choice of personal parts and that they are reasonable about personal parts instead of trying to increase labor costs to make up for lack of upselling store parts. They always do well in my wheels, and breaks, and they stick to a mutual standard of respect. Not every Monro runs as well as Monro on Pittsfield/Lenox road.

I had an appointment at 10:30 am and was on time. It was 15 minutes before anyone cam into the…read moreoffice to address me. I was told it would take "about an hour" to put on my road tires. I let them know I'd be across the street and to please call or text when the car was ready. An hour later I hadn't heard from them, so walked back over and they hadn't even looked at my car yet. They weren't considerate enough to even notify me. They then said it would be "another hour, and we are taking it right now." An hour later I called to see if it was done and they put me on hold for 15 minutes and never answered. Then when I arrived I was told it would "be another 15 minutes." 25 minutes later the car was done. Two Hours and 30 minutes for what I was told would be a one hour visit. 1. It is simple consideration to tell the truth about timing so people can plan their day. 2. It would have been simple consideration to have called me about the delay. 3. It would have been simple consideration to have answered the phone instead of leaving me on hold 15 minutes. When I mentioned these things the answer I got was a shrug and "Well, it's that time of year." What time of year? Apparently the time of year to disregard customers. The prices and work are decent. The customer service is AWFUL-and for no good reason.

On the way home to MN, from MA, our vehicle's brake lights were not working. We had stopped at two…read moredifferent auto dealerships in nearby cities for repair, but no one could "fit us in". Driving through W. Stockbridge, I noticed the ASE sign on Troy's garage, so we decided to try again to get help. The technicians at the garage knew within 10 minutes what was wrong, and within half an hour had us back on the road with brake lights working! The technicians were very knowledgeable and courteous. They took the stress out of the day, and we continued on our way, very happy to have a safe vehicle, once again!

Don't bring ur vehicle here if ur in a rush.i left my car here for 11 days and and they said they…read moredidn't even look at it yet.So I got my keys back and went elsewhere.Waiste of time.

I knew that I needed rear rotors replaced. While they had it on the lyft , I received the call, i…read morealso need a wheel bearing replace. Peter had the job done before and of business on a Friday. We had the truck back for the weekend! Thank you Pete.

While driving through MA on the way to NY, we had a minor engine issue and had to stay in the area…read morefor the night. Pete was able to get us in first thing in the morning to address the issue and was very helpful!!

I dropped my daughter's car off in the morning to be assessed for a problemthay was preventing it…read morefrom being inspected. By 10.28 am we had a detailed list of the tests that were performed with an exact breakdown of time, cost, and GET THIS....PICTURES. Yup, they attached pictures of each issue they need to fix and described each in detail. You then got to go through the proposed project and approve what you want to be done and what you want to hold off on. I'm from a small town and I certainly have never seen this before and was impressed. Yes, it is expensive but one can expect that when you have a foreign car. No one goes into purchasing a foreign car thinking it will be cheap to fix if something goes wrong so we were not surprised at all by the cost. In fact they did come in a little bit lower than my husband and I anticipated. All in all, we would highly recommend this auto repair shop and will be happy to return to get our car taken care of by them.

Simply stated, the best auto repair shop I have experienced in the tri state area. The mechanics…read moreare top notch, with the unique bundle of knowledge, diagnostics, caring and the ability to work within budget. Diagnostics include photos of potential areas of concern, cost estimates and a rating system for the urgency of the suggested repair. A "no surprise environment ". Fred Gordon

They are the best in the city Hands down +++ AAA all the way…read more Everything they do is upfront and honest and done well the first time

These people are very kind ,amazingly quick . Friendly , I had to change appointments they worked…read morewith me. My car is running great. I will only now take my car there. Reasonable priced to boot.

These folks are the best. Every estimate they give you is never exceeded. They don't work on…read morecommission so they try and find you the best prices on parts. Their work is done in a timely fashion and they really have a passion for cars. Highly recommended!

Is it possible to leave minus stars? On New Year's Eve 2022, in the afternoon, we noticed that a…read moretrim piece beneath the bumper of my Camry was dragging along the road. Most shops were closed; John answered the phone and curtly said he could remove the piece or repair it. We said we were on our way; we had to drive slowly. Perhaps 15 minutes later (it wasn't yet 3 PM) we arrived to find he had closed up. That felt unkind and ungracious at the very least. I rang his phone and no one answered, even a message. Did we take too long to get there? Sorry, John, if that was the case. But anyone who wants to deal with him should be aware of a certain selfish rudeness in the business plan.

Chuck has been my mechanic for over 30 years. I'm embarrassed to admit that I once or twice strayed…read moreonly because of distance. When possible I will drive from North Carolina to Chuck in East Lee to have my vehicle serviced. Chuck/Dave / Larson Automotive = The Only mechanic/shop that I trust. They're helpful, honest & very fair.

Chuck and Dave are both great always there when you need any repairs done to your vehicle. They…read moreboth definitely do think outside the box. I've recommended all my family and friends to Larson's