Customer service is outstanding. I had a recent repair involving the roof of my car and antenna,…read more Patrick was in touch with me throughout the process, keeping in touch. Bethany at the desk met me initially and explained everything I needed to know about the process and what to expect. They coordinated with my insurance company, so by the time I made the appointment everything was in place. When I dropped the car off Bethany again explained everything. All around stress free experience due to their commendable customer service. And the finished job was beautiful. Well done!

I was referred to this body shop by my Insurance Agent (USAA). Upon arriving for the appointment…read morefor the initial estimate, the expert, who may have had some sort of medical condition... or may have been highly intoxicated at 10:00-ish AM informed me they do not perform repairs for aluminum body vehicles, such as my 2019 Ford F-150. Sure would have been nice to know before hand as to not waste a week of my life. Strangely, this afternoon I received a presumably standard document in the mail from them... "Thank you for allowing us to complete an estimate on your vehicle... etc... etc... etc... "we can repair your vehicle." Not able to give them zero stars and giving one extra for the gal that tried to help me with the repair service before the drunk guy showed up.

We brought our pickup in because the a.c. was not working. They charged us $200 and said nothing…read morewas wrong and 3 weeks later, still no air conditioning. They handed us several pages of repairs our truck "needs" to the tune of several thousand dollars. They called back a couple weeks later to ask if we wanted all that work done. Yeah, NO. When I called to ask about the continued lack of a.c. I was told that it was fine when I left 3 weeks ago and it must have developed a leak since. Apparently, they are used to dealing with people who don't know vehicles well and felt I would believe anything. I will not return.

Over pricing,a way too greedy to get every possible nickel from you! If you do go here get a price…read more& go compare it to most energy ware else.You will most likely save money.

JUST WOW! From start to finish the process was Definitely NOT your usual Dealership long 4+ hours…read moreof nonsense!! NOPE - in and out - easy peezy - we are still smiling! We had the pleasure of dealing with MICHAEL RINDO - so fun - easy going - no pressure - GREAT Sales guy before, during and after!! Michael is so informative, smart, remembers every detail we talked about, made sure it was done, and even took more time in the end to show us just about every detail of the car's features and ensuring that we left as beyond happy customer's!! Thank YOU, Michael - YOU felt like "family" - totally awesome, exceptional experience - you are, for sure, no doubt, totally in-service to your Customers- We truly can't say enough!! Then, as if that wasn't enough, we came back to sign documents (again, not sitting for hours while they get docs ready) - in and out - unbelievable!!! Thank YOU, Mr. Jim Doyle, for making the signing process quick, fun, smooth, and easy! This is our 1st Mini Convertible Cooper...BUT, it won't be our LAST! We will, for sure, be coming back and also letting everyone know what an AWESOME dealership Mini of Bedford is and what an incredible, easy, SO FUN experience we had! Thank YOU, Thank YOU!! Victoria & J Capp

I purchased a used vehicle from this dealership (not their primary brand) and made a point to ask…read morethat the rims be repaired and the brakes be checked and replaced if needed. They did fix the rims, but I was told the brakes were fine. Just two months later, I had a courtesy inspection done at another dealership and was told the brakes were already worn out and should have been replaced before the vehicle was sold. This wasn't normal wear--it was clear they were in poor condition at the time of purchase. I brought my findings back to said dealership, and they refused to take any responsibility, stating that it had been two months since the sale. That response is unacceptable, especially since I specifically asked about the brakes beforehand and relied on their assessment. This raises serious concerns about their inspection process and overall transparency. I would not recommend this dealership based on my experience.

I've Used Mom's Garage for extensive repairs on two vehicles…read more The owner was willing to work with me after an accident and helped get me back on the road with some used parts and minor bodywork, not the 5k worth of work suggested by the insurance adjuster. Go in often and Doug and Bill remember your name, they really care about you and your family not your $$$ - the parking lot is always packed so they certainly don't need the business. Worth mentioning some local livery services use them exclusively... Never had a problem.

My daughter just moved here to attend school. Issue with the exhaust and despite how busy they were…read morethey helped us in a pinch. Very appreciative and thankful as we were leaving to go back home. Great guys and excellent job. Thanks!

They went above and beyond for during my last two visits there. I look forward to many more visits…read morethere, because my car is very cared for there.

One of Gurneys drivers was driving dangerously this morning on Rt 3 just outside of Nashua. First…read morehe tailgated us so closely, we could not see his bumper or license plate. Then when he passed us, he swerved in sharply - just a few feet ahead of us. Extremely immature and could have caused an accident.

No pressure sales staff! These folks should be cloned! Knowledgeable, courteous, relatable, but…read morebest of all, low pressure! I will be back when ready to buy. Hope Gill will still be there!

This place is a disaster. Do NOT take your car there or purchase a car from them. I purchased a car…read morefrom them last October, and the whole experience was horrific. The dealership is filled with shady staff and incompetent mechanics, with trash and other crap all over the outside of the building. The car they tried to sell me had warped brake rotors and worn brake pads, even after they "checked it over" for sale, which I only caught on the test drive. I had them replace the rotors and pads, which they assured me would be OEM parts (they have a Toyota dealership in their network, and I bought a Toyota.) They proceeded to replace those parts with the cheapest crap you could find on amazon, and didn't even tighten the caliper bolts correctly, as one fell out while I was driving a couple of weeks later meaning my brakes could have failed suddenly... a serious and potentially fatal transgression. They changed the oil for me but did not replace the oil change underbody access panel before I took it home, only for me not to notice until the next oil change. The car did not come with the factory jack, and they proceeded to try and stuff an Amazon special POS into the trunk, only for me to catch them and demand the correct one. And when they assured me the car was ready for pickup, I drove the two hours there only to have to wait another THREE hours for the car to be ready for me to take home. This dealership is a mess, a huge liability and a gigantic pain in the ass. Its no wonder the dealership is currently for sale! Knock it down!

Blind Spot indicator not working. Cost to do a software check $193.45. Replace sensor handwritten…read morequote $1125.85! Unbelievable rip off! Learn from our mistake. Don't use this dealership!!!!!!!!!!!!!!!!!!!!!!

Had an issue in service redeeming the amount on the 20% off coupon for brake rotors and pads. Left…read morenot receiving the correct discount. The bill invited comment to the owners, I sent my details to both owners and got no word back. Obviously, they could not care any less about the issue but I will never go back to Concord Nissan. There are plenty of good service people nearby but since I bought both our cars there I was thinking we would do our service there. Not any more.

Mechanic missed a step during tire changeover. Called to ask them if I could drop in with the car…read morefirst thing or end of day for them to tie the TPMS to the car, which I paid extra for them to do. They refused a drop in and gave an appointment for three weeks away. It's a ten minute job and it's unreasonable to make someone wait three weeks when they've already paid for the work.

Wow! Traveling from Maine to Ohio in our Class C RV on Mercedes chassis. We had a parking brake…read moreissue tied to multiple fault codes. Called and John told us to come in. He did a code read and cleared the old codes. We needed further work and he sent us on to another business to help us. Friendly, helpful.