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Donnamarie's Tailoring and Alterations

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

Services - Donnamarie's Tailoring and Alterations

Clothing alterations

Clothing mending and repair

Donnamarie's Tailoring and Alterations Photos

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13 years ago

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Sylvia Ann

Sylvia Ann

(2 reviews)

My wife needed an alteration on a new outfit for a photoshoot that was happening in a couple days…read more In the midst of COVID it was tough finding options in Brighton. I turned to my trusty Yelp and found Sylvia. She was very pleasant to deal with on the phone and I connected my wife with her to set up an appointment. She said she'd be able to meet the three day deadline and asked $40 for the job after meeting with my wife where she explained how she wanted the garment altered. Fast forward to delivery and it just wasn't quite right. Specific alterations my wife had requested weren't done to her satisfaction.. some weren't done at all. I'm no seamstress but I do sew a great deal in my profession. First off the margins were uneven and there was an unnecessary amount of double stitching. I think the main complaint was the color of thread the original designer used was red on a red garment. Sylvia used orange which was unnoticeable in pictures but not to the naked eye. For $40 for the minor alterations requested it should've been flawless or at the very least the instructions of the customer should've been followed to a T and the matching thread color should've been used.

I couldn't have asked for more. The alterations were perfect, the price was fair, and it was done…read morequickly! Sylvia is definitely the person you want working on your dress! She truly loves what she does. She takes a lot of pride in her work and makes sure everything is just right. When I went for my initial fitting she was able to see right away what needed to be done to make the dress look good on me. She talked through what she thought should be done and listened to what I wanted. She was very thorough and in the end I had a beautiful bridesmaids dress and she did it all in about 10 days! She was wonderful to work with!

Alterations Unlimited - Now at our New Location

Alterations Unlimited

(21 reviews)

TL;DR. This review is less about the quality of Jasmine's tailoring, and more about the…read moreunprofessionalism and extreme lack of consideration she showed me. I never imagined experiencing so much stress so close to my wedding day, or that I would be in a position where I wound up asking the police for help! NO BRIDE should EVER have to go through what I did with Jasmine. The short story: Over 4 months of business with her, Jasmine cancelled and rescheduled appointments with me 5 times and even no-showed me one time. I was supposed to pick up my completed gown less than 2 weeks before leaving town for my wedding, and it took her 4 tortuous days (see details below) after cancelling that appointment to actually return it to me. In those days, I requested my gown back 7 times, no matter what state of alterations it was in. She made no attempt to help me identify a solution to retrieve the gown during those several days. Instead, she broke several promises and made no efforts to prove that the gown was being worked on and would be complete. She avoided my texts, calls, and emails, and the local police even tried to involve her building owner to get her to contact me back. I should NEVER have been in the position that I was literally begging for my possibly unfinished wedding gown back so close to my wedding day. The long story: After dropping off my gown on Dec 12th for my March 19th wedding, Jasmine same-day cancelled on me several times for my 1st fitting appointment, citing reasons including that she was sick from the COVID vaccine, then her daughter's friend tested positive for COVID and had been at their home all week, and then she double-booked the appointment. At one point she took an entire week to respond to me to reschedule. I finally had my 1st fitting on Feb 10th, 2 months after I first came to her shop and one month before my wedding. My 2nd fitting was scheduled for Feb 24th, and she did not cancel or reschedule, though the gown needed more work. She told me not to worry, that it would be done within the next 3 weeks before my wedding. The biggest issue lies in my final appointment that was scheduled for Sat. March 5th at 12pm. She cancelled at 9:30am the day of, stating that she was on her way to get a COVID test. She told me she had **ONE HOUR** worth of work left to do on the gown and we agreed I would pick it up the next day, Sunday, at 10am. On Sunday she cancelled at 8am and said she needed until noon at least but promised it would be done that day. At noon, she said she needed about 2 more hours. At 3:30pm she said she "just realized/ remembered that [my gown] is Sottero Midgley Collection. Her construction is always extremely difficult to alter", and she was still promising that it would be done that day. We spoke on the phone at 9:45 pm, and she agreed to send me a video of the dress showing what was left to be done (which I never received) and that I would come pick up my gown on Monday. Despite twice asking me to come on Monday and promising me I could get my gown that afternoon, she ultimately was not there all day. She finally texted me at 3:45pm and said she was sick with strep, and then she did not respond to me for the rest of the day. That is when I contacted the local police who also made efforts to contact her (and her building owner) to try to get her to respond to me and resolve the issue. Tuesday morning (now 4 days after I was supposed to pick up my completed gown, and 1 week before I needed to leave town), she texted me saying, "I am at home soooo sick I can barely move. I don't think you want to get sick. I have never in 28 years not gotten a dress done. I will call you when I get to the store". Later that day she asked what time I was available on Wednesday. I even offered to pay for a cab for her employee to meet me at the shop to give me my gown on Tuesday, which she refused. I FINALLY got my gown back from her Tuesday at 8:30pm. It thankfully was complete and did fit, but I had to take it into another seamstress to fix a hole in the skirt in addition to several issues with the bustle, hem, and zipper. She also had not made my veil so I had to purchase one last minute. Throughout all of that, Jasmine made no attempt to help me find a solution or assure me that she was making progress on the gown. That inconsiderate behavior put me in a desperate situation where I had to spend my time creating numerous contingency plans in case I could not get the gown back or picked up a gown in pieces (as she has done to other brides just days before their wedding [see past reviews]). Even being sick, she had several opportunities to return the gown to me or at the least to send me a photo/video of it. She texted one brief "I'm sorry" and "I am not in the business to upset my clients". Her horrible communication in an increasingly difficult situation and complete lack of respect for her client's time and energy is no way to run a business!! BRIDES- DO NOT TAKE YOUR GOWNS HERE!

If I could give 0 stars I would. Jasmine has lied from the beginning and then delivered damaged…read moregoods. Making excuse after excuse to not deliver on time and finally hand over a gown that has been ruined because she rushed. Avoid this place at all costs.

Donnamarie's Tailoring and Alterations - sewingalterations - Updated May 2026

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