Just scheduled first appointment over the phone! The lady whom helped me was nice and helpful…read more Didn't catch her name but my call was at 3:15 on 6/02/16. She answered all my questions. And she found an appointment which worked around my work hours. I can tell she genuinely cares about her job and I respect that. Btw they're taking new patients which is awesome.

Personable and easy-going. Knowledgeable and friendly. Dr. Low and his colleagues are the best, for…read morethe whole family.

Dr. Hoglan has been the only eye doctor that I have gone to where I didn't freak out with someone…read morechecking out my eyes. I am extremely weary of people getting close to my eyes (even my own fingers for that matter), so I am so happy to have found Dr. Hoglan. His patience with me deserves an award.

If you want to be ripped off, come here…read more Just moved to CA and needed to find a new eye doctor. Found this person as a provider and went here to get a new prescription for contact lenses and glasses. Went and at the end got charge some ridiculous contact lens fee!!! I've been wearing contact lenses for years now. Why would I want to have a new brand fitted? I just wanted my new prescriptions. Now this fee is going to eat away at my entire contact lens allowance from my vision plan. What a rip off. I've gone to eye doctors in the past in NY and never had to pay or do a CL fitting. This doctor does his job, but he rips you off. don't go here unless you don't care about your money.

Have seen Dr. Tran 2 separate times in the last few years. She's great + it's super convenient…read morebecause she's right there and then you can order the contact lens after your appointment. She was thorough, highly recommend.

I've been going here for years. It's very convenient for me with them being in Costco. I've…read morealways had vision insurance but they didn't always accept that in the past but they do now so that's a big plus as we don't have to submit for reimbursement for that anymore. Just a two person operation but they're very efficient, scheduling is no problem, and a pleasure to do business with. I even tried that OPTOS scan this time (which wasn't covered by my insurance but I wanted to do it anyway as I was curious about it) and that was pretty cool. They'll take good care of you -and your eyes.

Great first-time experience! I arrived early for my eye appointment and was able to be seen right…read moreaway. The staff were so nice, attentive, and took the time to walk me through each step of the process. Dr. Gilson made my appointment smooth and comfortable. Everyone was welcoming and professional. Highly recommend!

I have been coming here since I was a child and unfortunately can no longer recommend this…read morepractice. They never, ever respond to emails, follow up with you, or even order samples requested by the OD if you don't repeatedly call them. If you call them, you get to battle an AI agent to speak to the front desk. The AI agent only occasionally lets you through to a real person. If you manage to get through, the front desk staff is super overworked and alternates between just apologetic, and rude and condescending, depending on who you get. My appointment was in October and I still do not have contact lenses - two full months later. I will be looking for a new optometrist.

I went to Dr Ka for many years. She's a great optometrist and a very nice person. The practice is…read moreextremely modern and has a great range of frames. Unfortunately, the customer service here leaves a lot to be desired. It's a huge and unnecessary inconvenience to have to schedule an appointment to pick-up glasses - especially when they just hand them to you! This has been pointed out for years now but they've not changed it. All of the glasses are behind locked cases which is a pain when trying things on. They no longer sell non-prescription sunglasses under insurance plans because it's too much hassle for them, but they WILL prescribe glasses so that they can sell those same sunglasses under prescription, even if (as I felt) the prescription isn't super necessary. Overall, the staff aren't super nice or helpful. I was sad to move on but it's not worth being a customer where you feel like you're inconveniencing people.

Efficient, modern, patient-centric. Helped me maximize my insurance value, timely offers by contact…read morelens brands, & gave me 1.5 weeks free contact lenses until I received my stock order - which was so easy & more cost-effective than other options to order through Eye City. I discovered Eye City on ZocDoc & they immediately had next-day appointments - unlike many other optometrists that I had to call to schedule 1-2 months out! Eye City was the easiest to book within a 10 mile radius. I arrived, parked right out front, did my appointment immediately, & as a daily contact lens wearer, figured out what I needed /all next steps within the process. Really happy with my experience!

The clinic was pretty easy to find and parking wasn't too bad. The doctor reviewed my info and…read morechecked on a couple things I didn't think to mention. They seemed thorough and took notes while we talked. It was a short visit but I felt like it was done properly.

My go to. Really kind and thoughtful optometry care. 10 years and counting. However, I believe…read morethey're moving office?

I have used this place for vison tests in the past. It used to be good, but a recent visit showed…read morethe precipitous fall in its quality and ethics. Due to greed they are carrying out fraudulent practices. I am writing this review so that future patients do not waste their money on un-necessary procedures. The truth of this business is that they are making money by fooling the public. Below is the full story. If they say retinal test is part of their basic eye exams do not fall for it. Recently, I got an appointment for a vision test. In previous years a routine eye exam used to be $10 copay with my insurance (VSP). I have never selected the extra retinal screening test (not covered by VSP). This time the appointment email said "Glasses Eye Exam with Retinal Screening: With your vision plan: $49 copay with retinal photos." I emailed back asking the fee for eye exam without retinal photos. Reply said "Your routine eye exam is a $10 copay. Retinal photos are $39 copay." So, I thought I can do the routine eye exam for $10 copay. By combining the 2 fees they try to trick you as if both tests are necessary. On the day of the appointment I told the person (white female) at the front desk that I need just a routine eye exam. She told me I cannot get just an eye exam with $10 co-pay. I told her I have done so in the past. She says it was by "courtesy". She was not employed there in my previous visits. So, she was just making up stories and was "trained" by the optometrist to handle un-comfortable questions in this way. I also showed my email in which I had received a reply from the place saying basic eye exam has a co-pay of $10. Still, she said I can get an eye test only if I combine it with retinal screening which cost extra $39 co-pay. She told me to go to another place if I want just eye exam (without retinal screening). I said I want to talk to the optometrist. She said the optometrist is busy, which seemed like a lie. The optometrist had come in to the facility through the door around my appointment time. So, she cannot be busy with something else. Basically, she was preventing me by all means from meeting and talking to the optometrist to discuss about the test option. She was very rude (probably racist too) and threatened me saying she will call the cops. Then I told her to cancel the appointments and left. A few minutes later I called the place and said I want to talk to the optometrist. She said the optometrist is busy. I said I want to leave a recorded message, but she did not allow that either. It seems like if patients talk directly with the optometrist and are provided false information this could probably affect her optometry license. Later that week, I called my insurance provider and they told me that retinal screening is an extra service and is not mandatory. That is why they do not cover it. Instead, there is a free alternative of dilating the pupil to check the retina. This place is misleading people and charge extra for something that is not a mandatory test. I think the reason the front desk person was not letting me talk to the optometrist is, either she was lying about the need for the extra screening, or it is their official policy of making people pay for retinal screening. A few days later I emailed the place asking the optometrist to call me to know whether they have an official policy of making people pay for un-necessary tests. The optometrist did not call and instead emailed me back trying to ignore the real issue and tells me "It is clear that we are not a good fit for your visual needs and will not be able to schedule for an exam." and "We kindly request no further correspondence at our office." Apparently, until 2022 I was a perfect fit. Once I questioned her unethical practice she found me unfit for her services. I replied back to the email mentioning the real issues - the front desk white female providing wrong information, mistreating me and preventing me from talking to the optometrist to discuss my concerns. I also asked: Is a basic eye exam (without retinal screening) offered in this place? I did not get a reply. This business has been charging extra fee for un-necessary tests from many other patients by not giving an option of just a basic eye exam. I am considering reporting this business to the Santa Clara County District Attorney's consumer fraud office. Others should do as well. If you do not agree with their trick they will mistreat you and threaten you with arrest. A past Google review says "They force you pay co-pay for retinal scan". The optometrist's response was that she wants to provide "modernized" exams. Well, that should be a customer's choice whether to get retinal screening. Or do free test of dilating the pupil. In response to my review she questions my credibility says it is not in my real name. Well, one can always use a nick name. She cannot hide her lies and un-ethical behavior by such an excuse. Recent reviews of this place are mostly negative.

For the past nine years, I've been fortunate to have Dr. Leung customize my scleral contact lenses…read more Moving to a new place always presents the challenge of finding a knowledgeable, experienced, and skilled professional to correctly fit my contact lenses due to my keratoconus and irregularly shaped corneas. I was very lucky to find Dr. Leung who has precisely customized my scleral contact lenses these last years, and I haven't had any issues so far.

Avoid. Very disappointing experience…read more I was billed for lenses I never received. I called twice to ask about my glasses, and both times staff said they were still being processed. After three weeks, I called again and was finally told the lab couldn't make the lenses because my frame didn't have demo lenses. Later, I found out my insurance benefits for both lenses and contacts had been used. Staff insisted they didn't bill and told me someone would call me back -- but no one ever did. When I called again, they told me to wait or contact another location myself. I confirmed with my insurance company that this office did bill for the lenses. Very unprofessional and irresponsible staff. Would not recommend.

Dr Wang and her staff are professional helpful and easy to deal with…read more My experiences have always been EXCELLENT! PJB