**IF YOU WANT A CONTRACTOR- STAY AWAY FROM BINGHAM**…read more Where do I even start. After a water leak in my home, my insurance company dispatched Bingham Restoration for mitigation. Seemed fine at first--they showed up quickly, set up fans and dehumidifiers, and assured me everything would be handled through insurance. No estimate provided. No quote. Just "sign here, we'll work it out with your carrier." First red flag I ignored. **The Invoice Shock** When the invoice finally came? Over $9,000. For water mitigation. My insurance adjuster reviewed it and determined the work was worth around $4,600--roughly HALF of what Bingham billed. The adjuster spent weeks--WEEKS--asking Bingham for a simple line-item breakdown and photos to justify the extra charges. Their response? Crickets. My adjuster literally texted me: "Until they give me photos and explanations of what they are requesting, I can't do much." **The Threatening Emails** Once I pushed back, the billing department got aggressive. "Pay by end of day or we rescind all discounts." "This will go to our legal department." They threatened to put a LIEN on my house--except their lien rights had already expired under Washington state law. So they threatened me with something they legally couldn't even do. Classic intimidation tactic. **Accused ME of Fraud** Here's the kicker. I paid exactly what my insurance approved--sent a cashier's check for $4,602.95 with a letter stating it was payment in full per insurance determination. Their response? An email accusing me of "insurance fraud" and "trying to make money off an insurance claim." I paid every dollar my insurance said the work was worth, and somehow I'M the fraudster? The audacity. **Then Came Collections** After they CASHED my check, I got a call from a debt collector demanding $4,800. That number doesn't match their original invoice ($9,232), doesn't match their "discounted" amount ($7,900), doesn't match ANYTHING. It's like they just make up numbers. **Communication? What Communication?** Getting someone on the phone was nearly impossible. Their billing manager promised to call back--never did. When I finally got through, I was told different amounts by different people. The invoice amount changed at least three times. No consistency, no accountability, just threats and demands. **The Bottom Line** The actual mitigation work we had to get done through someone else. But dealing with this company's billing practices has been an absolute nightmare that's dragged on for months. They prey on the fact that you're stressed from water damage and just want it handled. They'll tell you whatever you want to hear to get equipment in your door, then bill your insurance for as much as possible--and come after YOU when the insurance company pushes back. Even if you're paying through insurance, get EVERYTHING in writing BEFORE they start work. Get a detailed estimate with line items. Don't make my mistake. Save yourself the headache. There are plenty of restoration companies out there that won't threaten you, accuse you of fraud, or send you to collections after cashing your check.

Very professional service provider for an unpleasant situation. Timely response and met the needs…read moreof an inexperienced homeowner.

Like most people I never planned for a plumbing issue. One day we found mold at the base of a wall…read morebehind the shower and determined quickly we had a leak in the shower control valve. Only nine months ago we had new tile installed and it worried me we would have to rip some out to make this repair. Good Times Plumbing came to the rescue and I was really happy with their work. Our technician, Brandan, was professional, knowledgeable, and polite. He showed me exactly what was going on and relieved my worries when he told me he was able to fix the cartridge without messing with the tile. He also gave me great advice on the mold, remediation and made sure everything was buttoned up exactly like I wanted it. The entire process with Good Times was pleasant and efficient. From the very moment that we set the appointment, they kept me informed through text messages and made great use of the technology, including pictures and an emailed receipt. I would highly recommend them for your professional plumbing needs. They give you three choices on what level of service you want to pursue, but they'll work with you to make sure you get the right repair for your specific need. Well done!

I had a corroded and leaky supply line on my water heater. I don't have a plumber in the family, so…read moreI did a little research online and came across Good Times Plumbing. The reviews were really good so I decided to give them a try. They were able to fit me in on the same day while accommodating my schedule. When the technician, Brandon arrived, he was very pleasant and knowledgeable. We discussed the issue and he provided me with some solutions and pricing. The work described sounded like a thorough repair and the price seemed fair to me so he got to work. When he was done I was very pleased with the quality of work performed. Brandon left the area cleaner than it was before he started. The payment process was easy and pain free. I highly recommend this company if you want good quality work done.

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.

This is a long overdue review for ATH! They handled two major home projects for us in 2025 in a…read moremidcentury modern condo. This review is for the first one, a bedroom ceiling/roof leak that needed mold mitigation, asbestos testing and renovation. March 2025: Leak originally started as a moisture spot on the ceiling in October 2024 but my HOA ignored it. By March 2025, the ceiling had become so compromised that water streamed in like a waterfall during a massive storm. My original contact was Noah - he gave me an estimate (along with two other companies). I really appreciated how Noah was communicative, informative and thorough. And! he didn't badger me w/ phone calls & emails, like the other two companies did. He understood that I said I would take care of the situation when I could b/c I was in the middle of Massage Therapy school. I understood the "risks" of having mold & just shut the bedroom off. Fast forward to August 2025 & now we're ready to take care of the situation. Noah followed protocol of getting an asbestos test first. Luckily, it was negative. Then Spencer, their Mitigation Specialist? built a special containment room, inside the guest bedroom that sealed off the contaminated area. Heavy duty fans stayed on for about 72 hours? so the area could be thoroughly dried after being treated w/ some kind of mold treatment. Noah was available via text when I had questions - that was surprising & super helpful! Once Mitigation was completed, Noah connected me w/ Jacob at their Restoration Department. He sent over a stellar crew led by David & they proceeded to rebuild about a quarter of the bedroom - meant to mention that they had to rip out dry wall, scaffolding, etc. This crew rebuilt and then refinished the area, including re-installing wainscotting and painting the ceiling + walls. The results? This bedroom looks gorgeous! We were thrilled with how thorough/smooth ATH was w/ this process & how the renovation turned out. Highly recommend this company for their professionalism, flexibility and high standards. Thanks to the ATH Team!

ZACH was not only patient, but concerned and went out his way to answer and clarify my questions…read more I was impressed with his work ethic, he wanted to get the job Done without hesitation!! Thank YoU for having a Excellent Employee!! ~Judy Tenant Chandler

Quick to respond and honest. I had a water pipe leak behind a wall and they came out, dropped of…read moretheir equipment to help dry out the wall at no cost. They were nice and genuine, they were there to make sure my house was taken care of. At no time did I feel that they were there to just get money out of me or anything. I'm grateful Boston and Krystal came out to make sure my water damage was taken care. I've recommended them to my friends and family and I couldn't be more grateful for their service!!

Amazing service. Krystal talked us through every step of the process and made this all as easy as…read morepossible...thank you for great service

Used Thermal for a plumbing/water leak throughout several rooms in our home in Phoenix…read more Prompt response, clear/realistic expectations set often, thorough response and work, and overall great experience. Definitely recommend

These guys are the absolute best! When our ceiling collapsed from water damage resulting from an…read moreunattached condensation piping in our AC unit in our attic. They were out there same day (Sunday evening) to clean up and start the drying process. The crew is friendly and knowledgeable. They explain everything they are doing. The best experience we have had with restoration and construction services.

Calling EHS restoration company was the best decision I've made while I navigate through this…read moreprocess for the 1st time. I am so grateful for this company. When we saw water damage behind the wall in our guest bathroom, our home warranty company sent out a random plumber. They looked at the wall and called a restoration company I knew nothing about. I did not receive a report. I was busy with work, and always had that itch in the back of my head telling me something is wrong. I felt lost in the process and dismissed like my little dainty woman brain wouldn't understand words such as "drywall". If my husband was meeting with a client and I was alone, I honestly didn't feel safe because I felt degraded by them. I'm the boss in literally every aspect of my life. I wouldn't let this happen to me in my professional life and I have never allowed it in my personal life. That's when I called Keith from EHS Restoration. When I contacted Keith on a weekend, EHS Restoration jumped into action. They took their time with me; they answered all my questions. They have been beyond communicative and respectful. They have been kind. They even referred a plumber that diagnosed the issue. Keith and Tony have been nothing but AMAZING. I can text Keith at any time. Tony always answers his phone. The estimator and other girls in the office are polite and professional. If your home warranty company or plumber sends out a restoration company. Fire them, then hire EHS Restoration.

When they "finished the job", they left a whole section unpainted. Wanted me to sign a form…read moreindicating they'd finished. I refused. They wanted another $500 to finish properly. I had a lower bid from another company, but--at the time--they had good reviews. It took months to get this done. Wouldn't go near them with a zapper.

I'd like to say thank you to National First Response Roofing!! They were able to help with our busy…read moreschedule and take care of the paperwork for us. They came out and did the job all in one day for us! Very courteous, professional and understanding. Explained the work and gave us options as well. So thankful!!

A salesman from this company, named Blake, knocked on my door and ignored 2 no soliciting signs. I…read moreanswered the door, informed him of the signs and asked him to leave. He continued trying to give his sales pitch. When I interrupted him, told him we weren't interested in any solicitors, he again ignored me and began his pitch again. I then informed him that I wanted him to leave my property and they he was trespassing. He refused to leave the property and began arguing with me. I asked him 2 more times to leave my property which he also refused. I then walked outside, took a picture of his license plate and called the non emergency police line. I informed him that was what I was doing and he began cursing at me. He used multiple expletives and tried to block me from taking a picture of his company cars license plate. I've filed a police report against the company and I'd suggest not working with companies who's employees don't respect peoples privacy or requests to leave property when instructed to do so over and over again.

I'm writing this review to commend Mike Tedder, the Mitigation Manager at the Show Low office of…read moreDamage Control-AZ which specializes in restoration services for fire, water, mold, contents, and structures. When I contacted my insurance company to file a claim for a sewer line break under my manufactured home, they contacted Mike Tedder who immediately called me to make an appointment to assess the damage. He discovered that not only was shoddy repair work done by the plumber I originally hired, he also diagnosed a second sewer line break that the previous plumber charged me for but did not detect/repair. The break was not recent; consequently, there was ample evidence of the break that the original plumber should have detected. Additionally, there was water damage to the sub-floor in the first bathroom. Had Mike not found this and corrected it I would have had a much larger problem! As soon as Mike diagnosed the problems he immediately began the repair work which took several days and on two occasions he continued his work into the evening hours! Mike showed me how he diagnosed the problems and he communicated the repairs at each and every step. Mike is extremely professional, knowledgeable, and dedicated to his work and to his customers. I cannot recommend Mike Tedder highly enough and I will definitely rely on him for any repairs in the future!!!

Pros - they promised to work with State Farm who listed them as an "approved" contractor - they…read morecompleted the work .......eventually.They have not refused to come fix the (many) mistakes they made ( yet) Cons - they took many months to complete the work that should have taken a month or two tops - many days/weeks there was no one here working at all. A few times when I came they had a child working on my floors upstairs ( with his dad I assume?) They got the final payment amount wrong so I had to be charged again months after 'completion' They have had to return at least ten times so far to fix mistakes. - on the cabinets, the floors, etc. I dont know if they are trying to run out the warranty but it has been over TWO YEARS since this began and 1 year since they were paid the final amount for 'completion' Do yourself a favor and fight with your insurance company yourself and get a company that will do it right in a reasonable time without becoming a part of your life for YEARS (and not in a good way)

HD Restoration was a big help to my family. After water mitigation was finished, HD stepped up to…read morebat and helped get our home back together. They were communicative (both with myself and insurance agent), intentional, and did a great job. Even when we hit some hiccups with the bathroom they helped walk me through the process. Our house is now back together and I'm very thankful to their company.

I feel this company isn't very professional. I'm very new to the process of bathroom restoration…read moreand I guess we were so annoying to them, they decided to tell us we should go with another company. So, now we have to search for new contractors to finish what was left.