*Update* The GM contacted me and removed the $69 charge. they stated they would be reviewing their…read morepricing and follow up with their technician. Contacted them to do a backflow test. I was told they would need to come out and do an estimate. They were 45 minutes late and then gave me an estimate without even looking at the pipe. They wanted to charge me $269. Another company had giving me pricing without even coming to look and it was $88. They charged me $69 for just coming out and looking at it. How unethically can a company be, they purposefully had the technician come out so they would get money from me either way.

SEAN FARRIS Where to even begin. Dealing with priority plumbing has been one of the worst…read moreexperiences in recent memory. I still sit here with a ruined front yard, holes in my walls, leaking plumbing, and inadequate water pressure due to undersized and out of code piping. To preface, this was a house we purchased and had some items to fix(replace galvanized and main). The work was done by priority and paid for by our seller's insurance. Let me say I understand insurance companies pay for the bare minimum, but the work is/was atrocious. The sellers were as appalled as we were. The work that was done I'm about to outline was appalling and bordering intentional. I have retained an attorney and will be careful to just give facts. I am skeptical of all the 5* reviews. Picture the moment you close on your house, filled with excitement; pull up to see the yard completely torn apart, with a giant dirt mound, sod mixed in not separate ruined (pictured). I then go into the house and turn on the bathroom faucet, notice low water pressure, I turn on the second and flush the toilet...barely a dribble. There was no issues with water pressure during inspection, just galvanized pipe to be replaced per contract. I then open the cabinet and to my horror see (pictured) the drywall cut out with pex running through just hanging there like a crack head cutting holes in the wall for copper. There is excellent access from the basement, there is no need for this. I run to the kitchen and find the same (pictured). I then go down to the basement and find they ran 1/2" pex off the water main, and found the water main leaking badly. I immediately contact priority and they send a supervisor. He tries to gaslight and tell me the aerators on the sinks are plugged, and that they didn't change the pressure. After showing him prior inspection videos he agrees they will run ¾" properly with a manifold off the main (don't get me started on the manifold, they ran EVERYTHING in the house off a single 1/2" line). I was told they WILL NOT BE FIXING THE DRYWALL, that's just how they do it. NO, NO that's not how you do that. At this point I call in my main plumber for house flips. He was absolutely irate; said they easily could have removed the existing pipes and ran pex without destroying the walls. He said it would've cost them $20 to properly run a manifold for the pex off the main and had no water pressure issues. I give up with priority to come back again and address the issue, they lied to my face a second time for the "fix". After weeks of phone calls trying to get the front yard at least compacted and leveled out, which I think is a REASONABLE thing to have already been done, we we're finally told someone was coming out. SEAN FARRIS, the Vice President, the man himself actually took the time to come out and take a look. Sean agreed it looked bad without needing explanation and said they "don't normally do this, but we will this one time come back and level it". I explained to Sean, I build pipelines, when they replaced the main line, they didn't even compact it or level out. Then I get the same lie as the other supervisors, "that will level out over time". Let me explain, it's a 12" high mound, with sod mixed in, it may settle a few inches with some water compacting, but it needs to be leveled. Sean agreed someone would call and they would send someone out. IT'S BEEN 3 WEEKS AND NO CALL, NO CALL BACKS. SEAN, I guess if this is how your crews leave things when taking on insurance work, maybe you shouldn't take on the work if you leave someone's house looking like a crackhead just came through it. Or do you all always do the bare minimum everywhere you go? Long story short, I'll fix the yard myself over a weekend, and I hired my plumber for $1,000 to fix everything inside. Curious question for Priority, at the very least, why didn't you offer me an estimate to fix anything additional out of scope instead doing a terrible job? You had the opportunity to earn my business and I would've used you here for the life of this house... Stay far. FAR. AWAY

Spoke with Jason from EC on Monday about getting a tankless water heater installed. This is a…read morenon-trivial upgrade which I was roughly quote for $3200. Decent price as it requires different venting and other changes from a standard water heater. Now it is Wednesday, 50 minutes after the scheduled time. I just called Jason up and they had nothing on their calendar and no technician dispatched to my house. It's one thing to be late/get held up and give a courtesy call, but to verbally schedule something and simply not mark it down on a calendar? Yeah...I'll let someone more trustworthy work on dangerous gas appliances if they can't even figure out how calendars work.

This business is the worst. They did a big job for us replacing galvanized with pex a few years…read moreago - and it was so sloppy and unprofessional; they also damaged the drywall terribly. I checked on their business license with the city and they were delinquent in keeping it up. They certainly weren't journeymen or master plumbers. Another horrible thing is that they were on Home Advisor's list. I complained to Home Advisor and hopefully they took them off their list. Stay away from them!

Austin from Rock Plumbing came out and got our A/C unit up and running quickly. The problem turned…read moreout to be a burned-out capacitor and transformer. I really appreciate how fast the Rock team responded. From scheduling to the repair, the entire experience was outstanding. Professional, prompt, and great service--I highly recommend Rock Plumbing!

Made an appointment. They didn't show during the 2-hour window and didn't let me know they'd be…read morelate. When I called in to find out what was going on, they had an AI assistant answer the phone that barely worked. They finally called me back, put me on hold for a while, and then said they'd be at least another hour. Seems like this company is too big for its britches. I won't be hiring them again--going back to a smaller company that actually cares about the customer. What's my issue? I scheduled an appointment and burned afternoon PTO waiting during a 2-hour window. No one showed, and no one bothered to call. When I reached out twice, I was trapped in a completely unhelpful, robotic AI assistant from India that failed to handle basic routing. After being placed on hold and disconnected (the AI said they would call back), I finally got a call back from operations--only to be told the tech was running another hour late (which would have been 1 and 1/2 hrs past the window). When I expressed reasonable frustration over a wasted afternoon and said this was ridiculous, the dispatcher offered zero empathy or accountability, gave a cold "Okay, bye," and hung up. If your techs are running behind, basic field operations dictating contacting the customer 45 minutes ahead of time--not leaving them in the dark, wasting their time, and hiding behind cold script readers and a robotic AI. Unacceptable way to treat customers. Here is a basic operations communication map Step 1: Appointment Scheduled & Tech En Route * Field Assessment: Tech assesses job progress 45-60 minutes prior to the next window. * On Schedule? Proceed to customer site. * Behind Schedule? Trigger proactive dispatch notification. Step 2: Proactive Customer Outreach (Before Window Lapses) * Tech or Operations sends a quick SMS/Call: "We're running ~30-45 mins behind on our current job. So sorry for the delay! Would you like us to come slightly later today, or would you prefer to reschedule at your convenience?" * Option A: Customer Accepts Delay -Tech proceeds; Operations tracks ETA. * Option B: Customer Reschedules -Immediate priority re-booking with zero hassle and empathy. Step 3: Inbound Customer Inquiries (If Delayed) * Customer calls in regarding status -Route directly to a live dispatcher (bypass automated bots for active appointment windows). * Dispatch Response Track: * Cold & Callous Track: Put customer on hold - Minimal explanation - Dismiss frustration -Customer cancels & leaves 1-star review. * Warmth & Empathy Track: Validate lost time/PTO - Provide precise ETA - Offer immediate service fee credit/discount for the hassle - Return to Step 1 for future service. ... It's not that hard.

Deepak did a wonderful job. He saved us a lot of money. He repiped the lines going to our tankless…read morewater heater. Tested everything for leaks and also flushed the heater with a descaler. Also fixed a drain pipe. Very satisfied with his work. It was great service.

I called Sanders and Johnson to give me a quote for a new boiler that needed to be replaced. From…read morestart to finish this company did things on the up and up. They have an account representative that talks you through all that that's going to happen from start to finish with installation. They showed when they said they would and the repair took as long as they expected. This is a great company to work with, and I would recommend them highly.

This company is wonderful. They came out within 2 days tom replace a water heater and were very…read morereasonably priced and great communicators. Highly recommend

Thorough response, gave me a repair quote and quote on a new water heater and install. Which is…read moreentirely possibly needed.

Great people, quality service, excellent communication - outstanding experience. Price was fair and…read morereasonable. Work was done within a day of request - and the guys were very helpful in explaining our new water heater, anode, and reserve tank. A++++ Perfect

Fantastic job, so very thankful for the thorough work, quick response, and overall experience…read more Thank you Justin, Larry, Jenna.

Booking the appointment was quick and easy. They had availability the same day. Tony was up front…read morewith what would be included and excluded with the repair and with the all-in pricing. He was quick and professional and had my outdoor faucet replaced in no time. He walked me through the repairs and made sure I understood how to take care of it in cold weather.

John M did a fantastic job on our shower valve replacement. He came out same day and did it for a…read morereasonable cost. Will definitely use My Denver Plumber again.

Ran into a water heater issue (no hot water) called Jim Needham and they got us on the schedule…read morewithin 3 hours. Communication was great and David Alaniz our service tech could not have been more knowledgeable, professional and a nice guy to boot. Got us all fixed up quickly! 5 stars, highly recommend!

Absolute ripoff. These guys will constantly try to upsell you and fear monger you into trying pay…read moremore. Watch for the odd questions that they then turn around and try and use against you. I've used them twice and this was the approach both times. They're trained to leverage whatever information you give them against you to upsell you on unnecessary upgrades and services. They (Austin) suggested that $4000 was the "peace of mind" option, but $1200 would get our HVAC running again. "1 out of 10 chance that this doesn't work". Well what do you know, paid the $1200 and we just "happen" to fall in the 1 in 10. It never even worked after we paid him. So we just blew through 1200 which fixed nothing. Go look at the rest of their Yelp reviews, that will tell you everything you need to know. I'm getting more opinions on the solution to evaluate their work, I'd suggest you not listen to anything they try and sell you on and just call someone else. Absolute thieves