Thank you to Donatos for opening early and getting us a large delivery this morning. Miles was super helpful with getting the order in late last week and even confirmed we could have delivery this morning. Awesome customer service! read more

Donato's Burlington was such a bad customer service experience I had to take a minute out of my evening to say goodbye Donato's. It took me a painful 5 minutes to order, the AI attendant suggests to call store direct if you have an additional request or confirm order. That wait time was 7 minutes and the female employee was pleasant and assured me the order included extra sauce. Pick up window 10 minutes, a female delivery driver finally came to the window and asked if I have been helped yet. No so she took it from there , name and gathered the order, I asked about the extra sauce and she informed me that it was not on the order and said she could add that to the order but it would take a minute for the additional charge. I just reminded her of the wait time and asked if she could include the sauce. The response was decisive and confident, I cannot do that. A $34.00 order and poor service, i know sounds petty, but not really. DONE . Plenty of other options. read more

I hate thin crust and they didn't ask what kind of crust I wanted taste was ok tho I did t get any napkins or plates didn't notice till I was gone and I ordered onions and didn't get them read more

Donatos Pizza - Pizza - Pizza Near Me - Burlington, Kentucky

The pizza did not look appealing as the veggies are under cooked and not enough cheese to accommodate . However I appreciate the customer service I received. I Showed up 14 minutes before closing and had been in search for last minute food close to home. The gentleman at the window was super kind to get my order and and offer to take an order of whatever I wan. 10 minutes later he brought out the pizza and was very nice. I just wish the Veggies were cooked. read more

Donatos Pizza - a whole pizza in a box - Pizza Near Me - Burlington, Kentucky

Pizza was to be ready at 5:10. I arrived at 5:12. After waiting behind a family ordering in, the guy who rang them up ran back to baking area without even acknowledging me. After waiting a few minutes, I addressed the girl cutting/boxing pizzas and she totally ignored me. First guy finally came back out and after running around looking at tickets he finally brought me my pizza. If I hadn't had my heart set on Donatos for dinner I would have walked out long before I did at 5:30. Have had issues with this restaurant before. Poor management or just "bottom of the barrel" hires? read more

I love this Donato's! Great people and great food! I eat here regularly because I love pizza, however the ordering is easy, good pricing and the people who work there could not be any kinder! I truly love this team of people and the food they send out. The Burlington, KY location is the BEST!! read more

So we ordered these pizza and all I can say was we were very happy with our food. We both tried cauliflower crust. This was our first time trying this type of crust and I have to say it was definitely a hit. Best part of the crust was it wasn't greasy what so ever. The Asiago cheese bread with the dipping sauce was great. I highly recommend this place I hope everyone try's the cauliflower crust if you're into trying something different. read more

Donatos Pizza - Box covers - Pizza Near Me - Burlington, Kentucky

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Haven't even gotten my food yet while I'm writing this- but the place is pretty dirty and gross. The keyboard for their computer they take the orders on is GNARLY and dirty, and the people who are making the pizzas are the ones taking the order- and based on watching them in the kitchen, they don't wash their hands after touching the keyboard or put on gloves. The tables and seats were covered in crumbs and even the t-shirts the employees wore were gross and dirty. Definitely won't be back. read more

Donatos Pizza - Just okay - Pizza Near Me - Burlington, Kentucky

Donato's is a popular pizza chain in this area that I often forget about because there's no locations here in Indiana (not in Lawrenceburg/Aurora anyway.) The few times I've had it I remembered liking it so I ran over to this location and got a pickup order. I'm not sure if they're offering inside dining yet as I ordered mine ahead of time and got it through a drive thru window they had. The order was ready when I got there and the staff that I dealt with were friendly. The food was still hot even after a 30 minute drive home so yay for that. I got the Ultimate 4 Cheese Pizza on their famous thin crust. They did indeed put a lot of cheese on there and it was pretty good. Although I'm a big fan of thin crust pizza I thought there's was almost too thin and brittle making it very cardboard like. Even if you wanted to do the New York thing and fold it over and eat it as a pizza wrap you couldn't do it because the crust would break. I like the toppings and I remember especially liking their sausage in the past (I was just in the mood for a lot of cheese on this day) so next time I'll get a little thicker crust that'll better support their great toppings. My wife and kids got the Chicken Spinach Mozzarella Pizza on their cauliflower crust and they all liked that very much. My wife needs to eat gluten-free and said that this crust was one of the best out there. There's a lot to like about Donato's and in the future I will check out the hoagies, sides, and other pizza options. For me this was good except their super thin crust which may just be a personal preference thing. read more

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Do not order from this Dominos. They have been going down hill for years and have hit rock bottom. Cheese looked and tasted days old. Flavor was subpar at best. Soggy crust. Veggies actually looked reheated? No real garlic flavor in the garlic bread? Cinnamon bread tasted flour, in a bad way. Forgot part of our order. Save yourself the heartache. Disgusting. read more

If I could leave less than a one star, I would. I place an order at 7:15 for it to be delivered at 7:45. I get a call from an employee harassing me about leaving a tip and then he hangs up. When the order hadn't arrived at 8:15, I call them and was told the order was just sitting on the shelf. So I go up there to get a text saying it will be delivered at 8:50. The driver completely disregarded my request to just leave it on the porch. WORST RESTAURANT!! Would never do this! read more

Visited the Burlington location on 7/1/2023 This place is dirty and disgusting. I made a complaint on their website about two months ago and thought I would go back to see if they made any changes. Needless to say I will never go back to this location again! The drive thru window looks like it has never been cleaned just as the kitchen. The floors and everything in the area was disgusting. Looked like black grease running down the wall from the ceiling where the food was placed for pick up. The employees were dirty too. Guys with long dirty fingernails gross! Dirty clothes and aprons! I ordered a pizza and party twist. Both were under cooked. The party twist were not edible. The middle was still doughy, way under cooked. As someone else mentioned in another review employees don't like to come to the drive thru window they walk by like you're not there. This location is horrible I would not recommend this location to anyone! read more

I absolutely LOVE their pepperoni pizza as well as their Mariachi Beef pizza (shreds of beef and jalapeno peppers topped with sour cream) and wings! Its always been obe of my favorite pizza chains and the dine-in option is clean with great service. read more

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We just got the worst large meat lovers pizza ever! Usually you get a generous amount of meat, but today 3 pieces of meat had no meat on corners. The girl at the drive thru window offer us plates but we couldn't Talk to the manger. No dipping sauce in pizza you have to pay for it now. We always loved the meat lovers pizza . Pizza and service was very Bad!!!! Sincerely,Cindi Young 859-586-7610 Store #141 At 4.21pm order67 . Guess we'll have to find a New Favorite Pizza Place!!!! read more

I would give them 0 stars because they are now just messing your order up because they don't care. Ordered my food the same way every time for 5 years and now all of a sudden they mess it up every time. Just poor service. Order 10 wings ask for all drums 3 times and one time got all flats and the next 8 flats 2 drums and just now got 9 flats and 1 drum. read more

We have dined in, drive thru pick up and had delivery from this location several time over the years. Our orders have always been received as expected. They even have a small party room that will seat 15-20; avail at no charge. read more

Pizza quality inconsistent. When it's good, it's great! Staff vaping while working the drive thru is gross. witnessed it on two visits. Won't be back. Such a shame because I want to love their pizza! read more

Ordered 2 pizzas(one with spicy chicken and one cheese), the Salty Caramel Apple Pie, and some wings and it's like they never read the order and the ingredient's were dubious. The apples were flavorless, the chicken had the heat texture and flavor of a cauliflower. For a thin crusty pizza it tasted like it was left out for a dat and reheated in a microwave. to top it all off they forgot the wings and i had to wait another 30 minutes and they were just as bad. I ordered the wood fired chipotle traditional wings and it just sucked. I don't know how this place is even getting business. I will be sending a complaint to the manager and can assure you this is the last time I order from here. read more

Really good thin crust pizza with quality toppings. We really do enjoy the pizza here, sadly none of the Donatos in our area will deliver to us. Even though this store and 2 others are only several miles away. We spoke with a manager who said even though it's only a few miles away it's outsider their delivery area and they wouldn't deliver. If I'm out and about it's worth picking up, but they would definitely get more business from us if they actually delivered. The store front at this location is nice, it seems newer and is clean on the inside. read more

Very good pizza. Cooked perfectly, nice and hot how I like it, plenty of pepperoni, most places are cheap with their toppings but this place in generous with their toppings. Basically a very good pizza and good service as well. I'll be back. read more

What a joke. It took a good 10 mins before anyone was availabe to take our order AT THE FRONT COUNTER. We were quoted 20-25 mins for our order to be ready. After 35 mins, half our order came out. The second half, we were informed, was made wrong. It was when the knuckleheads in the kitchen started arguing with each other that my wife had had enough. We could hear them quoting 1-1.5 hrs because they "were so busy". Yeah, they were not busy. They were a rudderless ship. There was no management that I could see and the young people in the kitchen moved with a sense of urgency similar to that of Eyore. Based one the subsequent one star reviews, I can't imagine how this place manages to survive. I asked for my money back and we left. (I've never done that). Who's in charge here? Are you aware of how your people are running your business? read more

Bad customer service. Manager said the computer system wouldn't let them deliver to my location. . . three minute drive from their store! If robots delivered the pizza, that excuse might work. Went it to pick it up and the manager showed little concern for the problem. read more

This is the way pizza is suppose to be. Great service, great menu, and very excellent on the palette.

I love Donatos. This one always seems to deliver on time of a little early. I once did an online order ahead of time and screwed up the sub. They corrected it for me without hassle. Very nice staff. read more

I'm a big believer in giving places more than one chance but this one has been consistently really bad service for years. Food quality is good fresh always looks good. It's every aspect of service. Pick up window I've had to call them to get service! Young staff are not sure how to run this place. read more

I've never had a bad pizza here, but the customer service is lacking at times when I visit. My main complaint is when ordering the edge to edge pepperoni pizza it has never been edge to edge. Sadly I get more pepperoni on my frozen pizzas from Costco than the fresh pizza at this Donatos. read more

So we tried this place takeout rather than delivery. Cold pizza. Never eat here! We'll get our Donato's from another location when we want it. Seriously?! Awful! read more