OOPS! We did it again. Promised to have a pair of jeans…read morealtered and ready by Friday 1/2/26 after 5pm (pants were dropped off Tuesday 12/31, after making a phone call to confirm when pants would be finished by). Arrived at Arthur's on Friday after 5pm and guess what pants weren't ready. Arthur promised to deliver them, after 7pm. Guess what, NO. Promised to be ready on Saturday, before 10, and to drop off pants. Wrong again. Anybody who uses this jerk-off should have their head examined. Doing good work isn't a license to lie!

DO NOT GO HERE I gave them a expensive pair of pants to open the waist for me and they refuse to…read moregive it to me they claim they lost it. The pants retailed for $600 dollars and now I can't get them no more do not do business with these people they aren't reliable and there work is pretty crappy

MY REVIEW DOES NOT INCLUDE TAILORING SERVICES:…read more Real Art Cleaners is an impressive approach to dry cleaning, by which i mean that they are actually experienced, and do not care to make a federal case about yourr requests. Everything is simple- just give your name and number and they have all of your information in their computer system. A delight! They will willingly take any specific requests you may have, they will even smile and nod when you say, "Be careful with my clothes," my regular bit. I think that their prices are a drop higher than other places, but its worth it if your experience pays for itself!

I personally love this place, they are attentive and alterations can be done same day if you come…read moreearly enough!! Super friendly owners, glad to find my go to spot now!! also it's weird that all the one star complain about how they "messed up" with NO photos like how am I suppose to believe it's true, they could be holding a grudge for all I know & prices to me were reasonable especially in this economy now.

Great service and always treat customers well. Been coming here for years. I recommend this…read morebusiness to everyone

Please don't go here. My first time there, the last was rude abs at that point I should have…read morewalked out but against my better judgment I didn't. item was supposed to be ready wed, went on Friday to get it. Acted like she didn't know what it was or what she was looking at on the receipt. Bad enough she couldn't find it, she then started sifting through piles of "stuff" trying to locate my item. Nowhere to be found. was told to go back in an hour so she could continue her "search". we will see when I return back what the outcome will be. just don't go here!

Been coming here for awhile, they do shirts very well. But when I brought 3 pairs of pants in to…read moreget hemmed, the inner cuff was so high and poorly stitched that they kept coming undone. Guy blamed me. Said he would put a jean cuff on them but won't look right. They came back and it's like he intentionally made them look bad. When I complained he said he didn't do the original cuff, would never do an inner cuff that high. I explained to him that I don't go anywhere else and it was him that took the measurements for the cuff. Still denied it and ended up cursing me out and calling me a liar. On top of that, when I picked up my current dry cleaning the button was ripped off my pants and some stitches were pulled. Again, took no responsibility, said that could never happen here. Guy was unreasonable, belligerent, and rude beyond belief.

I had a very frustrating experience with this shop. I dropped off both an Air Force dress uniform…read moreand an Army AGSU, each with their own accouterments properly bagged as instructed. When I picked them up, the Army uniform had Air Force ribbons placed on it, and the actual Army ribbons were missing entirely. When I brought this to their attention, instead of taking responsibility, the owner immediately dismissed the issue and claimed they would never make that mistake, placing the blame on me. The way this was communicated was disrespectful and lacked basic customer service. There was no attempt to understand or resolve the situation professionally. They did offer to replace the missing ribbons, but even then the attitude remained poor. After I wrote down exactly what was missing, the owner handed me the ribbons in a bag and said, "I'm not putting them together." This is despite the fact that I had already paid for the placement of accouterments. It felt like because they specialize in military uniforms, they believe customers have no other option and can be spoken to however they want. That kind of approach is unacceptable. Attention to detail and professionalism matter, especially when handling service uniforms. I would not recommend this business based on both the lack of accountability and how it was handled.

Wow I finally found a decent cleaners in Brooklyn I just move to Brooklyn last week and someone…read morerecommended me to this place they do all types of cleaning I took some clothes to be dry clean and tailored they did a fabulous job I highly recommended this place no joke the manager is so nice she actually know how to respond to my needs and details I am so happy to find a good cleaners in Brooklyn I took couple pant and skirt to be fix and it's perfect the way they package the clothes is different from other cleaners they are very good with stains please text them at 718-339-0032 FREE PICK UP AND DELIVERY I enroll with them two pick up 2 times a week. It's makes my life so easy I do not have to go to the store just give them a call or text they respond so fast thanks Madeline cleaners for everything you do Great Job Lm

Not only did Madeline screw up on the cleaning/ pressing of my jacket, their manager Sandy, had the…read moreaudacity to not take any accountability and gave me a speech about how many jackets theyve done in the past. She also said we dont want your business anymore! Who in their right mind would have such a person as the manager ?!

5 stars. Great prices and dry cleaned my cashmere pants and sweater perfectly. They even rushed it…read morein 2 days for me. Thank you.

Great people and Great prices! Always reliable.. They offer many services including alterations &…read morewedding dress preservation as well.

Never on time!!!! Owner allowing workers to badmouth the customers!!! And stands by it !!!…read moreNever again !!! They were recommended as a high-end cleaner..oh boy!! I went to Europe without half of my garments 7 days were not enough time...I decided to give them another chance and end up running to the store right b4 the wedding to buy a new shirt for my son.. why? After 5 days simple white shirt was not ready . .. b4 my vac I gave them 11 pieces .2 weeks prior guess what? Only 4 were ready. I was told my garments are too soil ..not only I could not get my thing they Made me feel awful!! The owner was talking to me on high notes, annoyed and disrespectful upfront of other customers and workers The lady behind the counter said I should be more appreciated. Really ?? For what? They charge lots of $$$ 170 for 11 pieces The owner with a huge attitude. The workers are unprofessional It Feels like they doing you a favor .. hey guys!!! You are dry cleaners !! Not a God's gift Remember that!! Your post explanation would/should not be necessary !!! You should take costumers satisfaction lessons!! Make sure that lady at the counter goes with you !! She should not talk about customers as soon as they leave Why are you allowing her to badmouth your customers!!?? Her actions make your place looks bad and cheap!!

Absolute worst ever business and cleaning services. Lost an item, asking for money. Liars,…read morescammers. Disgusting people.