We were passing through town and was in the mood for some good mexican after about 8 hours of driving and stumbled upon this "gem".
This was some of the worst service I've ever experienced. Upon seating, I ordered a beer from a younger (18-15 year old) looking server. After a few minutes he asked if there was something else I could get for him. I said, I would love a good margarita. He said.... "I think you'll have another beer." This took me aback but he went on to say they only had a wine margarita. No thanks.
My wife ordered fajitas but found them totally inedible because of the spice. I tried a bite of it and it was so spicy that one bite had beads of sweat rolling across my forehead. We called the server over and mentioned our concern. His exact words to my wife were, "It's not THAT spicy," followed by "man up."
This irritated me so I called over the manager to express first of all the quality of the food and then the attitude of her wait staff. She barely offered an apology for her staff. She then said that she talked to the cooks and they only used one jalapeno, so it can't be that bad. We insisted that the food was inedible, so she picked up the plate and tried a bite of the food as she stood over the table. One of the most unprofessional things I've ever seen. She finally agreed that the food was really spicy, more than usual and apologized and took the fajita plate back to the kitchen while leaving behind the usual fajita condiment tray, (cheese, guac, sour cream and tomatoes). She took the dish back to the cooks whom you could see in the open window looking at us and smirking.
I shared the rest of my dish with my wife, which was mediocre in itself. When the bill came, the manager said that she put a discount on there. The fajitas were $19.00, she took $12.00 off the bill. I asked why we were still charged $7.00 for an inedible dish. She said, well you still have the guacamole, sour cream and cheese there. I said, "What do you expect her to do with this?" When she realized how ridiculous this must have sounded she went back and took off the remaining $7.00. It was still a $60 tab for 3 people, 2 of which ate.
As we walked out the door we found a note taped to the door that read, "Vacation Needed. Sorry for any inconvenience. Don Luis restaurant will be closed from August 31 to September 7." Any place that closes down because they need a vacation has serious management issues. I also feel sorry for anyone wanting to eat there on September 8. Do you think any fresh items will be ordered in ahead of time or will there be a weeks worth of frozen food? Ponder that one.
Bottom line...... Food not worth the spendy bill, HORRIBLE customer service. There's gotta be better in Billings! read more