This location is better than the 2 locations in Hemet, CA (where I used to order my pizzas from).
Just a brief background: The 2 locations I used off and on from 2021 to early 2024 (or around there) were in Hemet, CA. The chance of them making my pizzas correctly, the way I want it, it was less than 25%. The main problem is ordering the hand-toss that supposed to comes with garlic-buttery crust. Every time I I spoke to someone from the 2435 W Florida location, I was told that most customers don't want garlic crust and so they just don't do it. So, "F" me for wanting my pizzas with garlic crust I guess, even though it says right there on the app when it comes to hand-toss.
I've spoken to people on the phone, the people at the store, and even got the store manager's email address from the worker there and actually emailed her (never got a reply back)... The other location... not worth mentioning. So, I chose to give up on Domino's.
After experiencing bad services from these locations and stopped ordering from Domino's for how many months, I found the location in San Jacinto. Everything was already better and I decided to order from there frequently. Until I start getting my orders less than "perfect."
Fast-forward to today: I don't know what to say besides letting Domino's know how disappointed I am with my recent orders.
I took the initiative to call the San Jacinto location and asking how I should order the pizzas on the app or website so that I won't have any complaints in the future. This was a few weeks ago. I spoke to Daisy. She told me that she's the store manager. I even told her that she herself (her name appeared on the tracker) didn't prepare my orders correctly. She stated that it could've been someone else because they have a team there and her name might've just appear on the tracker because she's the store manager. Um, ok. I can only accept what she said because I don't work for Domino's. We discussed about the the app and how we can customize it or call if the app doesn't allow it. She was cool. I could even order it New York Style and she'll make sure that those pizzas have the garlic, buttery crust. I was like awesome. Just the way I want it! I love it! I definitely like her than the other store manager that never even attempt to do anything about the things going on in her store (it's the store's way with her, and not the customers, and whether they've improved ever since I stopped going there I don't know).
With the San Jacinto, the last two orders... I'm not happy. Especially, after talking to Daisy. I mean, do I need to call every time just to make sure they're preparing my pizzas correctly and the way I wanted it?
I would love to give this place a 4 or 5 stars. After all, most of the time my pizzas are made to "perfection." But, it's the bad that has a lasting impact that got me here now. And if I ever rated this place a 4 or 5 star (which I haven't), I would change it just because of these less than "perfect" experiences.
I will continue to order from here because it is still the better place than the ones in Hemet. I just won't be frequenting this place as much. read more