Great service pizza was really good and very friendly. The ambience was also really goodread more

First, thank you to everyone taking the time to read this Yelp review; your time is valuable, and I…read moretruly appreciate it. I am 77 years old and spent 42 years as a fast-food franchisee. I share that upfront simply to establish that I understand how business used to operate, as well as how establishments must adapt to the times. On October 3, 2026 at 7:27 PM I ordered a pizza from CELESTINOS NEW YORK PIZZA AND PASTA, Oroville. I asked for light cheese and light pepperoni. That has been my go-to order for as long as I can remember. A cheerful team member took my order, and I waited 25 minutes for it to bake. When it was ready, I thanked them and took the box without checking the contents inside. Once home, my wife opened the box and called out, "Come look at this!" Inside was a medium pizza with heavy cheese and heavy pepperoni, literally swimming in a quarter-inch pool of oil. Neither my wife nor our grandchildren would touch it. I tore off a slice to taste it; the best way to describe it was a limp, gooey, sauce-drenched, wet washcloth covered in pepperoni, and it tasted just as unappealing as it looked. Our dinner that night ended up being just the side salad we had prepared. The following evening, I returned to the store with the uneaten pizza. Respectfully not wanting to create a scene I quietly motioned for the manager, Heather, to speak with me off to the side, away from the counter and out of earshot of other customers and staff. I explained my original order and showed her the pizza. After a few minutes, she offered only two solutions: Accept a remake on the spot right then and there. Take a $5.00 discount off a future order. I explained that my family and I had already eaten dinner for the night and asked if she could simply issue a credit for a replacement at a later date. She firmly refused, stating that strict owner policies prevented it, that she would not risk her job to break protocol, and she refused to provide the owner's name. This policy is the core of my grievance. Once a business acknowledges an error and agrees to make it right, refusing to let the customer redeem the replacement at a practical time--especially after being told they have already eaten--makes little sense. In the days following this incident, my wife and I reached out to 23 friends to run an informal field test. We asked each person to order a medium pepperoni and cheese pizza from their local pizzeria, leave the box unopened, and call back within 15 minutes to state that the pizza had too much cheese and pepperoni rather than the "light" portions requested. Most of our friends are seniors and were glad to take part. While this test was unscientific, it demonstrates how customer-focused businesses handle service recovery. Many restaurateurs still treat patrons with courtesy, fairness, and a willingness to resolve disputes smoothly to preserve a long-term business relationship. The Test Results (23 Pizzerias Contacted): Future remakes at no cost: 23 out of 23 offered Complimentary size or topping upgrades: 23 out of 23 offered Both a full refund and a future remake: 16 out of 23 offered Provided upper management/ownership contact info: 21 out of 23 agreed CELESTINOS failed this basic test of customer care and flexibility. I would caution any patron to first inspect their food before leaving the restaurant and be prepared for the same response I received if you don't. Again, thanks for your time. M Jones Ps Owner information is available within out ten minutes of Google search.

We found a Shakey's Pizza and had to stop in!…read more It's hard to believe there's still a Shakey's in Oroville, California. Walking through the doors felt like stepping back into my childhood. The arcade, the atmosphere, even the familiar smell brought back so many memories of growing up. The best part? It still had that same classic Shakey's feel, and the pizza was every bit as good as I remembered--maybe even better. I'm really glad we stopped by and took a little trip down memory lane. This version leans more into the nostalgia and "glad we stopped by" feeling.

Celebrated a birthday today & Shakey's was their request. Well worth the 35-40 minute drive each…read moreway from Yuba City. My daughter drove out there for our pick up today & after her leaving the restaurant I received a call from Mark @ Shakey's letting me know our party size pizza was left behind. Thankfully my daughter was not too far away & was able to go back & pick it up. The worker Mark had amazing customer service skills by kindly calling me to explain & apologize. He also comped us a small refund for the inconvenience. His demeanor was empathetic & sincere. The pizza, chicken & mojo's did not disappoint! We will order it again. Thanks Mark for going over & beyond. You're amazing!!!

The Gold standard , in my opinion. The only issue is have with Round table and the reason I try…read moreother places is the price! I feel that their prices are very high, still a great pizza though...

Visited May 14th..see receipt While in oroville stopped in…read morefor the lunch special ( to go ). The 4 topping pizza had a nice crust to it and was really good. The salad bar was another story. I was the first one there ( they open at 11am). I should have looked at the salad bar beforehand. There was about a tablespoon of watery cottage cheese.. .cucumbers appeared old and soggy and some of the lettuce was wilted. SO disappointing! It's a hit and miss with their salad bar! The employees are friendly and this may be a cost cutting issue with management. Tip: look at the salad bar before you order!

Friendly service and friendly staff. The pizzas are always delicious and made just right.read more

Ordered an Everest.....barely had any toppings on it so I called them and the guy on the phone said…read moreto take it up woth door dash.......didn't offer to replace it or give a discount.....just laziness

If this is the one next to jc Java then bravo!!! The food…read morehere surprised the heck out of me. They're definitely adding the most love you can into oroville Italian food. Yum! I was truly surprised at how well they trained these people to run a kitchen like this. A very great business. Major love for this place yum!!! Great place to dine in. Take the family it's worth it. The sausage sandwich

We tried this place on a whim. What I like about it, is that it supports one of the recovery…read morecenters. Addiction is such an issue, and to give these guys a skill and opportunity. I think it's great. We had general Italian food, it was all great. Good flavor good service. I would go back.

Visited December 14th..see my receipt as always…read more I got into Oroville to watch football with my friends ( 49ERS and more!). I haven't been to a Papa Murphys in a very long time! I ordered the advertised 10.99 special..large 4 cheese topping for 10.99. I also added pepperoni for an extra 3 bucks. We dressed it up by adding black olives at her house. It warmed up her place on a cold day ( btw...cook alittle longer if you want a firmer crust). Pizza was good and really filling for the price. Plenty of cheese! I am on the fence about " shredded pepperoni" instead of regular pepperoni. It was clean inside and Deja was very warm and friendly! Great alternative for Sunday football!

We have been buying the Cowboy pizza for years. Tonight's pizza was "heavy" on the sauce &…read moreprobably 1/2 of the sliced meat then before & had grease floating on the top. We are not going back after being a customer since they opened their doors

Mary and me were in the feather falls casino and we're hungry we always go to the snack bar,…read moredecided to go for a sit down dinner. We went to the brewery. Was surprised on how good it was . Mary had the Mac and cheese with shrimp and bacon. She thought it was delicious. She took half of it home which I ate it was delicious home style definitely fresh made with quality ingredients. Had the beer battered fish and shrimp got onion rings instead of fries. It was the best I ever had in 67 years , lightly battered fish and jumbo shrimp. Served with fresh made coleslaw and malt vinegar. The service was perfect.

Really disappointed with the brewery food specifically last night…read more Food and drink was fast, service was wonderful; Corday was funny and informative and recommend a lot of great items and brought everything we needed quickly and in abundance. Thanks to her we got two desserts. The food didn't appear to be or even taste fresh. Even the lettuce on our sandwiches were brown and wilted. It was the most dry pesto chicken sandwich I have ever had and the bun on that and a burger were hard; it seemed like they toasted the buns first then left them and then cooked the rest. We enjoyed it mostly, the price is right and the sushi was good. We all did decide we would all try something else next time and not have the same thing. Looking forward to more sushi in the future.

Visited November 9th..see my receipt…read more While visiting Oroville I thought I would pick up a pizza before the 49er game! The place is take out only and very small inside. It was really warm probably because it's small and with the ovens must make it tough for the employees! Employee was friendly. I don't really care for their pizza but it's a cheaper option and you get what you pay for. I got the pepperoni pizza..it had too much sauce and hardly any cheese. Pepperoni itself was ok. My friends didn't really care..just wanted pizza to watch the game! It's a cheap and quick place to pick up a pizza. I had a couple bites and that was enough for me! Ps. Please clean up your parking lot..looks dirty outside!

I ordered food threw DoorDash and I forgot to add on Ranch so I called the restaurant to hopefully…read morepay for sum ranch and throw it in my bag and when I called we went back and fourth for 10 minutes about how they can't figure out how to throw sum ranch in a bag and charge me 5 dollars or how ever much they charge for ranch it's can't be that hard lady just put the ranch in the bag

This casino rocks! They have have all the typical slots, card games, and places to eat like most…read morecasinos. But, they also have a huge non-smoking section and a brewery. It was nice to find a non-smoking area that wasn't just a tiny room or the corner of the building. I wandered around for a while enjoying the smoke free air, then layed some Lobstermania. I won about $24.00, then stupidly kept playing and lost $14.00 from it. I had a pale ale in the brewery, and it was delicious. The brewery is the highlight of the casino IMO. They have great beer, an impressive menu, plenty of seating, and a stage for live music. I'm looking forward to my next visit.

Went to the buffet. The prime rib was raw, the crab was tiny. Nothing about it was good. worst $75…read moreI ever spent!

Visited August 28 2026. See my receipt as always…read more They had a BBQ with live music today! It was PACKED! The bbq started alittle before 530 pm with live music starting at 630 pm. I had the brisket with potato salad and coleslaw. The brisket was juicy and tender with a good sear! The sides were delicious as well! I tried their new wine called Voodoo I think. It was so good...alittle velvety with a nice finish. You cannot buy a bottle yet unless you open it there and drink it so I bought a glass of wine Instead. I also bought a bottle of Drama to go! The owners have done such a good job on its growth! I hope I have been a part of their success from the first time I found this place a few years ago! Good job! Great food! Great wine!

We stumble across a gem! Shawn & Susan are awesome hosts. We enjoyed talking with them. They are…read morevery personable and accommodating. The view is incredible! We will go back to see a sunset someday. Inside or outside are both comfortable depending on weather. All drinks are amazing and unique. We enjoyed many different flavors - cider, mead, wine, and cocktail. The food was delicious and beautifully presented. Can't wait to bring others and return soon!